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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Customer Complaints Procedure.

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BMW Used Car Sales Executive Vacancy

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Senior Bodyshop Advisor

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Used Car Preparation and Display Controller

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BMW New Car Sales Executives

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BMW Service Technician

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Switchboard/Bookings Clerk

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BMW Service Advisor

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BMW Switchboard Supervisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Peter Van Blommestein

General Sales Manager
  • Department BMW Sales

Bruce Charman

Aftersales Director
  • Department BMW Service

Wayne Sims

New Car Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Robin Walton

New Car Retail Manager
  • Department BMW Sales

Dominic Sayers

New Car Retail Manager
  • Department BMW Sales

Glenn Cranmer

Used Car Retail Manager
  • Department BMW Sales

Terry Gunn

Used Car Retail Manager
  • Department BMW Sales

Lisa Doughty

New BMW Sales Executive
  • Department BMW Sales

Carl Briggs

New BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

New BMW Sales Executive
  • Department BMW Sales

James Dillon

New BMW Sales Executive
  • Department BMW Sales

Liam Finnerty

Trainee BMW Sales Executive
  • Department BMW Sales

Ashley Ford-Hibberd

Trainee BMW Sales Executive
  • Department BMW Sales

Oliver Wood

Used BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

Used BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

Used BMW Sales Executive
  • Department BMW Sales

Sharon Webster

Used BMW Sales Executive
  • Department BMW Sales

Andre Selwood

Used BMW Sales Executive
  • Department BMW Sales

Raj Singh

Used BMW Sales Executive
  • Department BMW Sales

Chris Toope

Used BMW Sales Executive
  • Department BMW Sales

Lewis Newman

Used BMW Sales Executive
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Ellie Wilcox

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Kate Hunter

Showroom Host
  • Department BMW Service

Richard Marsh

Service Operations Manager
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Ben Jones

Service Advisor
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Colin MacKinnon

Service Advisor
  • Department BMW Service

Frankie Cheung

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Paula Humpleby

Bodyshop Advisor
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Gary Martin

Bodyshop Advisor
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In November and in January I had to have new tyres fitted, on both occasions shortly after I left the garage I had to return for them to be checked and refitted because the warning light came on. On the 2nd occasion this meant I missed another appt.

Service

I now have other error messages appearing since work completed, I will be calling to discuss . Appears work undertaken is now draining my battery usage.

Service

I emailed the garage to confirm that a alloy wheel repair was booked in - it was confirmed on arrival I was asked have we seen it yet? And the work wasn’t done as it needs to be sent away and the car was there 2 day so another booking is needed

Service

This was the first time I had used this dealership, I felt that they did not offer such a professional experience as I am used to. When booking the MOT there was no assistance in getting me away from dealership or back to collect the car,

Service

All organised when I arrived. Excellent. Had a sales representative's X3 to test which the car was in. Excellent. But car whilst OK outside (it was a damp day) it was unnecessarily dirty inside which does not show BMW or the car up in a good light.

Service

Al staff were attentive and courteous

Service

As it should be

Service

Looked after me very well

Service

Failed to carry out the items I requested to be looked at first time. Suspension issue described Luke the be found (I heard it on the journey back home). Passenger seat jammed back across the child seat in the rear.

Service

Friendliness, professionalism and overall nice people giving a good experience.

Service

don,t have time to continue this survey.........too in depth!!

Service

Every time I visit Partridge BMW, I am made to feel very welcome and at ease as soon as I walk through the door. I get greeted, asked how they can help, and then offered a drink. I almost feel like royalty!

Service

didn't have to wait too long, curtsy car provided

Service

Informative, on time and looked at best option to suit me

Service

Video of the inspection was brilliant interesting to see what is being looked atBooked in for other work as well as due service but on inspection was deemed unnecessary so service schedule recadjusted.

Service

It should not have taken me, the customer, to point out basic key aspects of a warranty in order to have a basic issue resolved. I felt that the dealer was trying to exploit any potential vulnerability or inexperience in me to avoid having to claim.

Service

My MOT was competed as arrange and in the time stated, the car was also washed.

Service

Did what I asked & car was ready on time.

Service

Options explained and issues noted

Service

polite -and easy - cleaned nicely

Service

Very efficient and friendly.

Service

Polite and efficient service.

Service

Only 'complaint' was that although I had been told the car was ready I had to wait 30 minutes for the at to be finished off

Service

Every visit I have made to Partridge has been trouble free and has fully met my needs and expectations.

Service

Very fast, professional and ready sooner than I expected.

Service

Kept informed of progress and very efficient service.

Service

Car wasn’t washed, service covers left inside vehicle

Service

100% clear communication and planning on what you said you were going to do, plus you finished the software upgrades early, which was a real help for my day!

Service

Premises were freezing cold. I was advised the MOT would take 40 mins. It took over 2 hours. Was not kept updated by my 'Service Manager'. While he initially said the brake fluid needed changing I was the one pressing him for timescales

Service

Excellent re the warranty work, but disappointing that I had to go to the trouble of going elsewhere for a new tyre & 4 wheel alignment check, as your prices are too high in this regard. 25% more for the tyre & over twice as much for the alignment.

Service

Because I had to go back in to tje retailer when it could've been fixed the first time and I also had to leave work and spend half a day fixing this.

Service

As above; efficient, reliable, professional, good coffee

Service

Main reason I haven't scored this more highly is that it took much longer to fix the problem than estimated and I think some of this delay could have been avoided.

Service

too many new faces , same as when we bought car, and still not recived text/e mail re handbook cover

Service

I was told about everything that had been done and the car was washed on collection

Service

Staff excellent. Cost of parts and labour very expensive

Service

Partridge of Hampshire, provides an excellent service and are pleasant to deal with. A courtesy car is provided free of charge and my car is returned cleaned outside and inside. On inspection services a video is provided of the underside.

Service

i got the service that i expected

Service

Great service from Service Professional Sarah

Service

No further explanation necessary!

Service

Very satisfied with the service experience managed by the service representative

Service

Although the premises were very clean and modern i found basics of just finding somewhere to park a challenge Attentive staff with their undevided attention all though the prices for additional items were not given until I requested

Service

Unable to receive free car wash due to power failure.Was offered a free wash if I returned another time

Service

Mended my X5 very quickly.

Service

Staffs were so kind and professional.

Service

The service received from Partridge was less than satisfactory.I'm happy to give a full detail, which will take more space however in summary, they did urnequested additional activities , damaged the paintwork and I still haven't received a response

Service

From booking the car in, to its collection from home and delivery back to my home there were no problems. I was kept informed of progress. Many thanks!

Service

found out when collecting car, midway between this service & next, some pedestrian safety struts need changing. None in stock & so you wanted car back next day - really! Because it wasn't convenient to come back you couldnt switch off service light

Service

Very satisfied with the work carried out

Service

Prior to a repair I was given a telephone quote which I accepted. After the repair, BMW tried to charge me £100+ for a job quoted as £65.

Service

The only criticism I have is with the inadequate level of customer parking at the Chandlers Ford showrooms. It is stressful arriving in sufficient time to deliver the car for service, only to find no parking spaces free.

Service

Been twice to Partridge and both had terrible service. Not at all what id expect from a premium dealership whilst bringing in a premium car

Service

Unlike previous occasions, my car was not cleaned at the end of the service and MOT. I was also called during the day to say that my car was ready to collect, however, when I arrived at the service centre I then had a half-hour wait for the rep.

Service

Good, timely service and I was kept informed of progress

Service

I was kept informed about everything

Service

Waited quite a while when it came to collect my car as car was not ready 45-60 mins. Invoice was incorrect and nearly twice as much as servicing quoted but this was corrected after I questioned it. I was not informed car was ready for collection

Service

I felt valued

Service

The car was booked in for when it was convenient to me. The service was prompt and well informed

Service

On arrival the staff could not find any record of my appointment even though they had emailed me me to confirm.

Service

I had spilt coffee on my dash. I checked it in with Service and specifically told them that the spillage was on the centre console (A/C, heating controls, DVD etc). A lady called me & talked about the IDrive. It was only this they fixed (£700)

Service

Service ok and on time. Promised a free valet and wash, but due to excessive overload on services, car returned without wash or valet. Advised to call in any time to have it done, but it’s 20 miles round trip and time so will not bother

Service

£15 charge required by Partridge for waivering £750 excess charge on courtesy car for a factory recall repair is in acceptable. In fact any charge for a courtesy car for a premium brand garage is unacceptable.

Service

There was a power cut on the day of my MOT. It had to be cancelled, then I had to chase for the next 3 days trying to get it rearranged before the expiry

Service

Staff very caring and attentive to my needs

Service

Everything was done as planned including the provision of a courtesy car

Service

Told car would be ready - waited over an hour while car was being washed - when car finally handed back it had been washed but dripping wet & not vacuumed inside. Would expect a premium service.

Service

Very efficient service was like clockwork

Service

very busy phone lines and can be difficult getting hold of people, but eventually one can.

Service

A mistake was made a year ago. When it was discovered this year the mistake was acknowledged and rectified with no damage done.THAT is why I am awarding five stares: we all make mistakes at one time or another but acknowledgement is often hard.

Service

Welcoming polite informative staff which makes all the difference.

Service

Work took longer than quoted and mistakes by engineers

Service

as above

Service

All work carried out as asked and also video email very good

Service

Problem remained after service that bonnet didn't lock properly, which was only apparent laterThe problem was solved after I took the car back but bonnet scuffed by then

Service

Friendly, efficient and reliable. The coffee and bus units were pretty good too!

Service

Kept me informed, very good service

Service
I enjoyed reading your comments, thank you

Take too long and feedback has been given.

Service

Easy enough but too pricey

Service
Thank you for the valued feedback, we are constantly monitoring our prices to ensure we are competitive in our market place and surrounding area

Very professional service, everything explained.Valued as a customer

Service
Wonderful feedback which I will be sure to share with the team

After a difficult start as my service had not been registered by my talk to the call centre.The service reception manager ensured everything went well and completely controlled what could have been a difficult situation to my complete satisfaction.

Service

Attention to detail is always there

Service

They didn’t seem to know what they were doing.

Service

Awkward to book constantly being told no and no space

Service

There was a lack of communication within BMW hat caused me to return home to get proof and lengthen the time of the job

Service

I booked the service on this day as a courtesy car was also available on this date. But the courtesy car booking had got lost and I had to wait whilst one was found for me.

Service

Check-in and out takes too long

Service

Couldn't fault them.

Service
Great, simple feedback. Thank you!

This time was OK, and better than a couple of earlier visits this year. There is still sometimes a wait to see your appointed representative, despite other people being free. And customer parking is often a lottery whether there is a space left.

Service

Good quality service and attention to detail

Service

Staff were very diligent and very helpful. My only disappointment was that the work could not be carried out on the day due to a part not being available. Also I was not informed of this even when staff new long before I came back to collect my car

Service

As above. Staff couldn't do enough for you.

Service

From my personal experience with Partridge service is that it far exceeds other dealers in this area, and the personal touch given by the staff is what I expect from a main BMW dealer.

Service

Good result however discussion should not have been necessary in the first place

Service

Great customer service.

Service

The same comments as above.

Service

I booked 3 appointments for same reason and spent £400 still the problem exists.

Service

My reason is exactly the same as above.

Service

Excellent service

Service

I received the video of what was required (new tyres), I had booked it telling them I needed new tyres. I was called saying all work completed. On collection none of the tyres had been changed!!!

Service

Took sometime to correctly identify my Vehicle (Alpina)

Service

I had a problem with my car's battery. It is an approved used BMW so I took it to my nearest BMW centre . They tested the battery charge overnight then arranged with BMW UK to replace the battery foc to me despite not being covered by the warranty.

Service

Not as satisfied as previous visits. Apart from the Service, I asked for one small problem to be rectified and it wasn't.

Service

I received a warm welcome at reception and I was seen promptly by a member of the service team. I was given an estimate of how long to wait - which proved to be very accurate. The coffee and biscuits were a bonus!

Service

good friendly treatment

Service

Based on my last service, my car also required new front tyres which would be in the next day so I arranged for the car to remain with PartridgeBMW overnight. BMW exceeded my expectations and car was ready before 5pm the same day. Excellent service!

Service

Efficient and complete, would have been 5 but there was nowhere to park when I arrived and I had to leave the car in an exposed position.MOT and vehicle inspection was completed efficiently, no problems, bill was as expected and car was valeted.

Service
Thank you for your honest feedback which is important to us

I don't think anything could have been done any better. Sevice great. Staff great and car exceptional

Sales

everything was excellent from loaning me a hybrid for a couple of days to test drives which actually confirmed my opinion to purchase my first 5 series.

Sales

Excellent communication lovely service on car in show room

Sales

Treated with respect on every occasion and looked after by my regular contacts at dealership

Sales

No complaints whatsoever

Sales

From placing my order to receiving my car, James Dillion was excellent, nothing was too much trouble

Sales

Excellent customer care and attention to detail.

Sales

The process was easy and straightforward even though I was out of the country for some of the time during the process and it was also concluded over the Christmas break.

Sales

Excellent service from James Dillon, built good rapport, kept me informed, helped me with my decision to stay with BMW

Sales

No problems, everything was handled promptly. I also managed to change my lease term from 48 to 36 months just before pick-up and that was also hassle free

Sales

Overall, the experience was better than previous experiences, which have all been with Mercedes. The handover of the car, in particular, was brilliant.

Sales

Pre purchase process for exemplary. Hugely disappointed hat the car was delivered 3 weeks later than original suggested date . This meant I had to use train as previous car had been handed back. Very inconvenient

Sales

Matt PISKORZ and the team at Partridge always go out of their way to make sure that I'm a happy customer and that is why I will return when it's time to change my car again. It's certainly somewhere that I would recommend.

Sales

great

Sales

Only reason for not giving 5 is because the service centre was pretty cold, and being in there for 3 hours wasn't the most comfortable.

Sales

Partridges are a busy monster dealer. New to me as I tried to buy from Snows on the IOW, who are not up to BMW standards - by a mile or two. Nobody on the Island has a good word on any aspects. They choose to go to the mainland, 9 out of 10 owners.

Sales

Polite and understanding

Sales
Thank you for providing us with your feedback

Delivery was quick, handover was efficient, very satisfactory.

Sales

We were spending a lot of money on a fabulous car and the sales team need to remember to make the customer feel special from the time they walk through the door until they take delivery of the car and then also through the after sales experience.

Sales

During the purchase process I was informed of all options available. While waiting for delivery I was kept informed of the status of my order and the expected delivery date. The car was delivered as expected.

Sales

No problems, good service form sale staff

Sales
Thank you for your comments

It all ran very smoothly

Sales
I enjoyed reading your feedback, thank you

They delivered on all their promises

Sales
Thank you for your great feedback

Very friendly. Adam Cripps was a pleasure to deal with from start to finish and beyond!

Sales

Overall very good. Only downside was a delay of a few weeks in delivery, taking the total time from order to delivery out to nearly 5 months.

Sales
We are glad that you were happy with the service you received from us at Partridge of Hampshire and hope you enjoy every journey in your new car

Excellent service provided throughout the purchase process .Wayne Simms & Carl Briggs Partridge Sales executives kept me in the loop of various stages of sales window.very knowledgeable & trustworthy .

Sales

The sales staff were extremely professional and helpful. I would have awarded 5 stars but for the seemingly onerous administration systems.

Sales

I have a bmw dealership just 1 mile from my house (cooper cobham) when I went in there there was a complete lack of interest and I ended up walking out. I went to partridge bmw and the service was excellent. the dealership service is excellent

Sales
We are glad to hear that you enjoyed your experience here with us at Partridge of Hampshire and thank you for sending in your feedback, which is so important to us

Would have been a 5 as everything else was faultless. However, due to a lack of suitable space, the centre was unable to offer space to my 3rd party detailed to prepare my car prior to delivery.

Sales

fabulous treatment at a great dealership

Sales
Thank you for supplying us with your wonderful feedback

Lewis Doyle with whom I was first put in touch tried his best, but was new and made endless mistakes. His boss Kim Conway-Birks helped make sure that we achieved the right outcome in the end. She is truly professional.

Sales

A pleasant experience

Sales
Thank you

The staff were great and the experience was pleasurable.

Sales
Wonderful feedback, thank you

Bought car from Southampton dealership Partridge of Hampshire.Car arrived on time delivered by Stan.Perfect arrangements conducted by Chris Toope

Sales
Thank you for your wonderful feedback which I will be sure to share with Chris, Stan and the rest of the team