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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales
Stuart Gardener - Retail Manager

Stuart Gardener

Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

James Harris

BMW Sales Executive
  • Department BMW Sales

James Hall

BMW Sales Executive
  • Department BMW Sales

Ryan Weston

BMW Sales Executive
  • Department BMW Sales
Paul Samways - Sales Executive

Paul Samways

Sales Executive
  • Department BMW Sales

Ashleigh Worrall

BMW Genius
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Sallyann Tanner

Corporate Sales
  • Department BMW Corporate Sales

Abbie Goodchild

Corporate Sales
  • Department BMW Corporate Sales
Rebecca Isted - Corporate Sales

Rebecca Isted

Corporate Sales
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Michelle Heiford

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service
Nick Walke - Service Team Leader

Nick Walke

Service Team Leader
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Jenny Marino

Service Advisor
  • Department BMW Service

Amanda Eccles

Trainee Service Advisor
  • Department BMW Service

Paul Davies

Service Advisor
  • Department BMW Service

Harriet Stokes

Service Advisor
  • Department BMW Service
Susan Whitley - Service Advisor

Susan Whitley

Service Advisor
  • Department BMS Service

Neil O'Donovan

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Daniel Illsley

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop
Neil Pettit - Senior Bodyshop Advisor

Neil Pettit

Senior Bodyshop Advisor - VDA
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Casey Lockwood

Bodyshop Advisor
  • Department Bodyshop
Liam Hull - Bodyshop Advisor

Liam Hull

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had expected my car to have been valeted since it had been in the workshop for four days and the service clerk said that it had been cleaned. This was not the case. There was also a note for a warranty item to be checked in the future, not fixed.

Service

Happy with the service and MOT that was done

Service

Straightforward booking, service carried out while I waited in the time I was told it would take.

Service

Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.

Service

See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.

Service

Parking not easy.

Service

My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.

Service

I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car

Service

I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.

Service

My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am

Service

Everything was fixed and explained to myself

Service

As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.

Service

The service is good and I am looked after while I wait .

Service

I have paid over £500 and it is still not fixed. One "engineer" said the oil level was spot on, another "engineer" said it had too much oil and had to drain some off. What hope for them to repair a complicated car if they can use a dip stick?

Service

Service carried out as per schedule, but boot not vacuumed and no usual safety print out and video. This makes the 'Standard Scope' charge extortionist for pushing a couple of buttons.

Service

The outsourcing of the bookings system is a nightmare from the customer perspective. I am writing a separate report on my experience. THIS RATING IS A REFLECTION OF CORPORATE POLICIES IMPACTING AT CUSTOMER LEVEL.

Service

It was for a warranty check and MOT, I was told it would take 1,5hrs. I took 3.5 hrs - lunch break extended it. 0900 - 1225 by which time I too was hungry

Service

Very efficient service and staff.

Service

The actual service was completed on time and car cleaned inside and out.

Service

Dealership were great, but the overall experienced was tarnished. Had to go through BMW assist to move myself up the priority list. Can't see why this couldn't be done internally. Resulted in info being repeated multiple times. Good outcome though.

Service

Arrived and my name wasn't on the list for my routine service that had been booked in. Seemed a little disorganised. Wheel weight feel off new tyre fitted. Engine management light on after service, returned and told it was fixed but came again later

Service

Usual efficient and friendly service.

Service

As above my car was not done until the following day despite being booked in for several months. I also found the general response when picking up my car not ideal. I was abandoned in a waiting room but no one was told I was waiting, chaos!

Service

I was totally messed about First to hear you have decided not to pick up cars anymore where in your understanding is this helpful to a customer Second I had to make several phone calls to find out what was going on I have no space left to continue

Service

As above, it took a long time to get my car in for repair, and eventually had to bring it back for a second time.

Service

a new car with a defect. received and driven away on 12th December 2018. fault reported on 17th December. resolved on 5th February 2019. is this satisfactory?

Service

Excellent service allround.

Service

While I acknowledge that it is not possible to be perfect all the time, the efforts to resolve the issue were poor and took much chasing up and several dayto address. When I elevated the issue to the Service Manager it was resolved within 24 hours.

Service

Because of Nick the new Manager - he listened and looked for solutions and made me feel valued as a customer - staff were pathetic !!

Service

I have to say that Jon Hussey at Patridge is an amazing ambassador for BMW. He made me and my partner so welcome, made the process of buying a car so easy, and his after sales service is second to none. Thank you Jon

Service

Lack of ability to contact the responsible person

Service

Sharon Webster went out of her way to accommodate me and everything about the experience will lead me back to Sharon and Partridge for my next car.

Service

Good experience, but problem has recurred

Service

The service was fine but the experience was trying, as explained below

Service

Work was but would have liked a courtesy car.

Service

Poor showroom experience but undergoing refurb Really shabby in meantime

Service

Layout changed - keys are taken from you on arrival, shown to a separate room. No opportunity to speak to your service manager. It was very much a case of out of sight out of mind. 90 minute waiting service took 150 minutes without updates.

Service

I was disappointed with the fact that I tried to contact and speak to the service team about my service experience 6 times and no one has contacted me back.

Service

Took 2 attempts to get the car booked in and on both occasions limited flexibility to be taken home whilst car was being repaired (despite 2+ weeks notice). When booking they failed to confirm the time of the booking and hence I arrived 2 hrs early.

Service

The work was done within the time specified

Service

Good service competently delivered at a fair price.

Service

Being an older driver, in my younger days I would do my own servicing, on cars much less complicated. Modern cars more sophisticated and comfortable, I appreciate driving away in a clean car, knowing it has been checked and serviced.

Service

The gentleman in the service department very good.

Service

Showroom in middle of an upgrade

Service

I was managed - from end to end - the process was explained and I was respected as a customer and a loyal BMW owner

Service

I booked in for a service and MOT on the 19th December. However BMW had only completed the MOT. I was offered no apology or discount and also this meant that I had to come in the next day. Which meant I missed another mornings work.

Service

Technically the work was fine, but the overall experience is not. Parking is impossible. There wasn't anyone at reception apart from the queue. When you phone, you never get put through successfully and they take too long to return the call.

Service

very pleasant experience

Service

Price is much too high. Local garage will do the same service for £78 less.

Service

Very professional team. Service was carried out as required but the car was handed back without a wash, despite this option being selected when the car was dropped off.

Service

Having booked the car in some time in advance with two faults to rectify in addition to routine servicing, almost no time was dedicated to the repair of the faults. This has necessitated a further visit to the dealership and wasted time.

Service

Service was competed in correct time frame, staff were courteous and friendly, I received a helpful video after the service highlighting advisory issues with my vehicle.

Service

The service was completed in the end but they kept my car in overnight which I was not advised until I called up at 4pm to find out so I was never kept updated and so I could not get to work the next day. I was not even offered a courtesy car.

Service

Put the car in at 15,000 miles for a service.When I start up in now shows next service due at 11,000 miles or Jan '19Which means I've got to bring it back.

Service

All was done on time and car cleaned

Service

My car went through the service very smoothly and I found staff very courteous and pleasant

Service

Everything was on time, handover executed well

Sales

All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout

Sales

The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!

Sales

The sales representative Raj Singh was very professional and courteous.

Sales

I found the arrangements around delivery of the car less than perfect. I also didn't realise the car would be driven the 100 miles to my home instead of being put on a trailer as we're my previous BMW cars. The delivery driver was lovely.

Sales

All staff knowledgeable and happy to help

Sales

Time delays on getting the new vehicle meant it wasn't here in time for Christmas.For some reason this survey wont let me continue unless I move my score from 4 to 5!!! That is unacceptable and makes the survey a farce

Sales

All expectations met.

Sales

Good deal, minimul fuss.

Sales

Professional, friendly service from start to finish

Sales

Showroom a bit chaotic due to changes and therefore a little disorganised. Didn’t feel as valued.

Sales

I would have said so if I wasn't satisfied, the cars are not inexpensive