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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Customer Complaints Procedure.

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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BMW Used Car Sales Executive Vacancy

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BMW New Car Sales Executive Vacancy

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Senior Bodyshop Advisor

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Used Car Preparation and Display Controller

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Service Technician

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Dealership Receptionist / Concierge

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What type of BMW Engine is right for you?

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Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Peter Van Blommestein

General Sales Manager
  • Department BMW Sales

Bruce Charman

Aftersales Director
  • Department BMW Service

Wayne Sims

New Car Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Robin Walton

New Car Retail Manager
  • Department BMW Sales

Dominic Sayers

New Car Retail Manager
  • Department BMW Sales

Glenn Cranmer

Used Car Retail Manager
  • Department BMW Sales

Terry Gunn

Used Car Retail Manager
  • Department BMW Sales

Lisa Doughty

New BMW Sales Executive
  • Department BMW Sales

Carl Briggs

New BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

New BMW Sales Executive
  • Department BMW Sales

Adam Cripps

New BMW Sales Executive
  • Department BMW Sales

Simon Clarke

New BMW Sales Executive

Liam Finnerty

Trainee BMW Sales Executive

Oliver Wood

Used BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

Used BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

Used BMW Sales Executive
  • Department BMW Sales

Sharon Webster

Used BMW Sales Executive
  • Department BMW Sales

Andre Selwood

Used BMW Sales Executive
  • Department BMW Sales

Raj Singh

Used BMW Sales Executive
  • Department BMW Sales

Chris Toope

Used BMW Sales Executive
  • Department BMW Sales

Ryan Weston

Used BMW Sales Executive
  • Department BMW Sales

Lewis Newman

Used BMW Sales Executive
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Paula Howarth

Concierge
  • Department BMW Service

Kate Hunter

Showroom Host
  • Department BMW Service

Joseph Allen

Customer Service Manager
  • Department BMW Service

Richard Marsh

Service Operations Manager
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Ben Jones

Service Advisor
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Jenni Athawes

Service Advisor
  • Department BMW Service

Colin MacKinnon

Service Advisor
  • Department BMW Service

Frankie Cheung

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Anthony Kaye

Workshop Control
  • Department Bodyshop

Ben Illsley

Assistant Bodyshop Manager
  • Department Bodyshop

Paula Humpleby

Bodyshop Advisor
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Gary Martin

Bodyshop Advisor
  • Department Bodyshop

Dan Illsley

Bodyshop Parts Advisor
  • Department BMW Parts

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Repair undertaken under warantee. Software updated, but when car not ready for collection, a courtesy car was supplied instead. Customer service a Partridge better than any other BMW dealer I have been to.

Service
Thank you so much for taking the time to provide us with your excellent feedback. We pride ourselves on our customer service and it is a real joy to read your comments

Excellent service, just wish it was cheaper

Service

The garage did what they said they would and kept to the time given

Service
Thank you

Normally I get great service, but on this occasion the service was pretty terrible. It took a discussion with the Service Manager before things were actually sorted out, after weeks.

Service

Because I was completely satisfied with the service...

Service

Three stars because of above experience.

Service

As above

Service

They're service was excellent and they tried to make up for BMW's lack of assistance themselves. Eventually I managed to get a lift home and then they drove the car back to my house (20 miles) when the issue was resolved.

Service

Nothing to fault

Service
Great feedback, thank you!

They told me 1 and half hours then took 30 mins longer to wash the car. I got the impression that washing it was a fuss. When washed not properly wiped down.

Service
I apologise if the complimentary wash did not meet your expectations. Please feel free to drop the car off at a time suitable to you and we will carry out another clean on the car. Thank you for your feedback.

You fixed the issue with my iDrive system, but lost all of its settings, moved my seat so much I couldn’t even get into the car, moved all the mirrors, and reset my trip computer (which I needed the mileage from).

Service

I had a waiting service which was done on time and car cleaned. However should check where the service team put the car keys!!!

Service
Thank you for writing in with your honest and constructive feedback, which is important to us. Your comments have been passed on to the team

I wasn't happy that I was told when I booked on the phone I had to wait and I couldn't have a car to loan whilst my car was in. She said because it was only 1.5 hours I needed to wait. this wasn't true. Meaning I had to take holiday from work

Service

The service was done efficientlyand other items attended too.

Service

Vehicle on recall, to get loan car needed weeks notice.. Service overall excellent tho loan car originally set by wasn't charged up (an I3 which considering it was a Monday thought was pretty poor planning)substitute was found very quickly however

Service

inside valet missed out centre consol and some fluid on outside front screen which smeared under wipers so had to wash off by hand. Otherwise all good

Service

I liked the welcome I received from the receptionist and the service man ( Ben)

Service

Car was brought in on a recall with a courtesy hire car to be provided. When picking up the car I was told that I would have to pay to reduce the excess - I was not amused! After some protracted discussion, it was eventually waived.

Service

Servicing was thorough but the recommendations of items which needed attention in the future gave no real indication of their urgency

Service

Took my car in to have a roof sealed replace, explain/ show video to the service advisor which panel was leaking!, got my car back two weeks later still leaking engineer placed wrong sealed which I was made to pay and further repair to put right.

Service

The work carried out was to the highest standard and I was kept fully informed of progress

Service

Everything done to my satisfaction. Car was collected and delivered promptly and the service rep (Sarah) was very helpful and communicated very well.

Service

This is the second BMW I have purchased from Partridge and I cannot fault the excellent service provided to a customer.

Service

Service issues not resolved with no promised follow-upalong with poor paperwork - work completed documentation not provided and what ‘sruffy’ Paperwork was provided stated next service due on Sept 2016.

Service

I dealt with Simon and Dominic. Very professional and looked after my needs. Both made the experience at Partridge very relaxed

Service
We appreciate your feedback, thank you

Bit of a wait to get an appointment, but otherwise good service.

Service

Service was completed promptly, while I waited.

Service

Excellent service, always very courteous - faultless

Service

As per previous answer. There is slight room for improvement but I was generally satisfied by the experience.

Service

Took longer than expected. Despite that the staff were excellent. I am not technically able to evaluate the service of course.

Service

Easy I am very happy.

Service

Prompt, reliable, friendly service

Service

Would have been Completely Satisfied if the engineer had been able to check tyre pressures. The valve caps were not difficult to remove when I check them myself later.

Service

Kept informed of what was happening.

Service

Very poor communication with the service adviser , called 3times unable to get hold of him ( complete veil of secrecy

Service

You hadn't arranged the correct demo car for me - this was the second time you had not organised this properly. You forgot the fuel filler cap from the service which I had asked to be replaced with a new one, when I first booked the car in.

Service

Richard always makes me feel like the most important customer in the dealership. Very professional and ALWAYS does what ever he says.

Service

Efficient, friendly and helpful

Service

Fault in driver window not identified last year, took 2 days to rectify and expensive, but now seems satisfactory.

Service

Job completed , on time and explanation on work knowledgeable

Service
Thank you for your great feedback

As above - further more whoever valeted the car didn't clean the bodywork in the channel under the boot lid!

Service

ALL GOOD

Service

smooth operation and i appreciate the health check and the warnings of future work to be done

Service

Very pleasant and friendly staff, always very helpful

Service

Staff always welcoming, smiling and happy to serve.

Service

Work done on time as promised.E- mail and video of works was very impressive.Very professional experience.

Service

I was completely happy with all aspects of the experience.

Service

Well looked after by Rob when booking in car. Very efficient with attention to detail,courtesy car, arranging collection, job done.Mechanic came for a test run and very obliging trying to determine an intermittent rattle.......but he found it!!

Service

They did everything we could have wanted no reason to complain it was very pleasant.

Service

Car collected and returned as promised, clear service report, valeting much appreciated

Service

I was disappointed that the advice I was given ran contrary to what I had read on the main BMW site. I be ones the car in to investigate why the front 12v charge point was not working. I was given the wrong advice by the service desk

Service

Good overall, but wish to have more selection on the appointment time

Service

Sump oil spilt over plastic engine cover areas could have been cleaned up a bit more professionally.

Service

See above. Also we were able to drop car off night before service

Service

All staff pull together as a team. You are made to feel valued, whatever the reason for your visit.

Service

Still have to come back

Service

Staff look after customers well.

Service

Good professional service

Service

From entry to exit the service is professional and thorough

Service

Because i was and I was not dissatisfied!!!!!!........My car was certificated and hence I had a small bill........

Service

the service coordinator was useless and had no empathy for the inconvenience caused to myself. The service manager had to be requested to express my disappointment in the poor service but by that time I had lost all trust in Partridge BMW

Service

The car was in longer than I expected as it took a long time to find the fault with the electric windows

Service

As above

Service

Good customer service

Service
Thank you for supplying us with your feedback.

Convenient and attentive customer care.

Service

All as expected

Service

They accommodated me quickly for a repair me at a time of pressure

Service

Quick and efficient service

Service

See above

Service

Polite, prompt, friendly but professional when booking our car in for it's Annual Service, during which included keeping us informed of progress and upon collection.

Service
Thank you for your wonderful feedback, which I will be sure to pass on to the team.

Easy to work and get car fixed

Service

Great comms and updates on faults, costs and progress

Service

As above

Service

Poor service, poor communication

Service

It took too long from completion of work on car to the wash and clean being done. Too long a wait. it would have been OK if I had been warned of the extra time taken to have this done. Given impression it would all be done within the hour not 2 hours

Service

As above - one star lost because the I had to chase to find out the state of the car and when could I pick up to be told the whole door and window mechanism was was in bits and the wrong part was ordered

Service

Very helpful staff and car was repaired with no issues and time scale met.

Service
Thank you for your great feedback, it is important to us

See previous response

Service

Straightforward, helpful and efficient service . However a bit confused over the next due service, was told will be in 12 months but car message is indicating January 2018/18,000 miles Was serviced @ 19746 miles.

Service

Cured the problem with the doors and armrest creaking on rough surfaces. Car is now a pleasure to drive

Service
Thank you for taking the time to provide your feedback. I am so glad to hear that the issues you were experiencing have been resolved and you are again able to fully enjoy your vehicle.

On a service contract the experience is different as the high costs are completely hidden. Staff very friendly and loan car excellent.. i3

Service
Thank you for your honest feedback, we appreciate you taking the time to write in

Kept to the schedule and time. Although the complimentary car wash could have been better.

Service

Expensive diagnosis for common fault, lengthy resolution. Courtesy car appreciated but didn't expect to need it for a week.

Service

I needed to wait for it, I arrived 20 minutes early and then the service took 10 minutes longer so that made it 1 hour 45 minutes. I was getting frustrated.

Service
Thank you for writing in with your honest feedback, I understand that you have spoken to our Customer Service Manager in regards to the delay with your vehicle.

As previously listed. Plus past experience were service cost was almost double that he quote and your staff member lied about telling me if extra costs.

Service
I can only apologise for the breakdown in communication regarding the cost of your vehicle's service. I understand that our Customer Service Manager, Joseph, has been in touch with you to go through the points you have raised.

Good job. Treated with respect and curtesy

Service
Thank you for your fantastic feedback, it is important to us

I didn’t find the booking in process very easy, but other than that I was totally satisfied.

Service
Thank your for your honest feedback, it is important to us and enables us to continuously improve our service. We are glad to hear that overall your experience with us was positive.

As above.

Service

as above

Service

Despite working after normal opening hours, Partridge staff fully understood my needs, secured me a courtesy car, kept me updated and corrected the fault within two days...and even managed to valet the car! Thank you.

Service
Thank you for taking the time to provide us with your great feedback, we are only too happy to be able to help in your hour of need.

As above everything handled very well

Service
Thank you for your feedback

My problem was solved very satisfactorily!

Service
Thank you for your great feedback

they did every thing to help

Service

I waited for the car to have its MOT and brake fluid change.. the waiting room was pleasant with refreshments

Service

Ease of doing buisiness, coupled with way staff treated us.

Service

Great service team, helped cater for my needs

Service

Did not even have to go to the centre. All dealt with by phone and email

Sales
Thank you for providing us with your great feedback

Extremely pleasing experience right through from start to finish.

Sales
Wonderful feedback, thank you

There is no information regarding the delivery.

Sales

Very satisfied, including the cleanliness of the centre, layout with smart waiting area, drinks as required, access to wifi and all staff had a smile on their face.

Sales
We were so pleased to receive your fabulous feedback, and so glad that you enjoyed your experience here with us at Partridge of Hampshire.

The sale executives Lisa Doughty was very helpful and kept me fully informed about finance and date of delivery of my vehicle and even insured my car temporary ....

Sales
Great feedback which I have shared with Lisa and the team

Matt and Dominic at Partridge's were absolutely superb. They were helpful, professional and made it a pleasure to buy a new car. Can't rate them highly enough. Also, staff were so kind to my children - made it effortless to buy a new car.

Sales
Thank you for writing in with your fantastic feedback and for supporting our business. I have shared your wonderful comments with Matt, Dominic and the BMW Sales Team.

I was very happy with being taken through the functions of the car and the setup of my mobile phone. We ran into some problems enabled the Connected application but I managed to resolve those issues later.

Sales
Thank you for taking the time to write in with your feedback. We wish you many miles of happy motoring ahead.

It was a no-fuss no pressure process clearly aimed at getting me the car I wanted, not the car they wanted me to buy..

Sales
Wonderful feedback, thank you

Partridge BMW Southampton and Lisa in particular gave me a great experience with the purchase of my new BMW. I was kept updated on my build status regularly and the customer service throughout was excellent.

Sales
We are glad that you enjoyed the purchased process with us here at Partridge and with Lisa. We wish you many happy journeys in your new vehicle.

They took their time to ensure I understood the deal & finance. They were courteous, and polite.

Sales
Wonderful comments to ready, which are greatly appreciated

Lisa was thorough in helping us decide what we wanted and then finding the perfect car at the right price. Then everything was so easy.

Sales
Fantastic feedback, many thanks

Again, very happy with the overall level of service in spite of some unexpected issues.

Sales
I am pleased to read your comments and am glad that we were able to make the experience of buying your new car enjoyable, even when the unexpected occurs. Thank you and we wish you many happy hours of motoring ahead.

the process was great all the way through and they were attentive at all times

Sales
Great feedback, much appreciated. Thank you for your business

We started very badly until we were assigned the sales person Adam Cripp.

Sales
I am sorry that you found the initial experience with us to be poor, however I am pleased to hear that this improved greatly when Adam took over the sale with you. Thank you for taking the time to write in with your honest feedback, it is important to us.

Care was taken to ensure that all details of the sale were well presented and delivered

Sales
Thank you for taking the time to provide us with your great feedback

As above, very good service and attention to detail

Sales

As above great service, great staff at all levels, felt very well looked after.

Sales

Lisa Doughty gave us a fantastic experience when buying our vehicle. During and after the final hand-over Lisa kept us informed of the process and progress made.

Sales
Great to hear that your experience of buying a car with Lisa was so enjoyable, I will be sure to pass your comments on to Lisa and the team.

All my needs were met quickly.

Sales
Great feedback, thank you

Good service and regular communication.

Sales
Thank you for taking the time to provide us with your wonderful feedback

Disappointed that I didn't get 7 day complementry insurance that used to be given

Sales

Partridge were excellent - utterly professional. Kept me informed of build delay & reasons for it, always helpful re my enquires & staff were charming when I met them to collect. (This could not be said of my experience with my local franchise)

Sales
Thank you for taking the time to provide us with your great feedback, which we appreciate.

The purchase was relatively stress free and as was the delivery. However (I don't feel it was the fault of the sales staff) but when I took delivery of my new X1, the new boot mat was damaged and I discovered the rear D/S door was dented.

Sales

The whole purchase experience was outstanding

Sales
Wonderful feedback, which we greatly appreciate

Because I'm Very satisfied

Sales

Lisa at Partridge BMW was lovely and kept in constant contact which was mainly due to issues caused by BMW

Sales
Thank you for your honest feedback and support of our business, it is greatly valued.

No problems at all - kept fully informed.

Sales
Thank you

Lisa from Partridges was superb from start to finish

Sales
Great feedback for Lisa, which I will be sure to pass along to her

Knowledgable and efficient service from Matt and the rest of the team. Everything completed on time or earlier than stated.

Sales

All of the staff was very good and welcoming, made you feel relax as soon as you walk through the door .

Sales

Kim was a delight to work with, extremely attentive and one of the most enthusiastic sales executives I have dealt with. No hard sell and the sales team were happy to work with me so that we achieved a deal agreeable to both parties.

Sales
Wonderful feedback for both the team and for Kim, which I will be sure to pass on. Thank you for taking the time to write in

I was lucky enough to deal with 3 salesmen during the process of buying my car.Charles, Adam and Wayne were all extremely professional, never pressurising and very knowledgeable about the products.

Sales

Excellent service throughout

Sales

Very easy to deal with.

Sales

From the moment of my first arrival at the reception desk to accepting delivery of the car every body was pleasant and helpful.