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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director Toby Partridge leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW Toby is passionate about the brand and is building a team around him who feel the same.
Aware in the modern retailing world "5 star service" can be seen as an overused cliché, Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer but is also one of the only approved BMW i Agent in the region. BMWs all electric i3 and high performance hybrid the BMW i8 are available to test drive from the centre. So, if professional excellence matters to you, come and talk to the local experts.
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After buying a preregistered car from an other dealer I was less then impressed to be told "we get a lot of people who travel north for a ""cheap"" car and expect us to fix it". £40k is not cheap in my book. Things did improve however!
Professional, courteous staff.
Cleaning of my car inside and out was not done to a high standard.
Why isnt the fuel cleaner included within the service if its recommended by BMW?
23-11-16: service report indicates "Inner front pads 4mm.advise"29-03-17: service report says these front brake pads are now "9mm".Can you explain how I've added 5mm of material to my brake pads in 4 months without installing any new brake pads?
I wasn't unable to drive the car and BMW collected and delivered the car back to my home on completion.
They collected and returned my car
Everything was completed on time, the service technician was helpful and informative.
Great feedback, thank you
Welcomed as I came in, offered coffee and very responsive staff.
Thank you for your wonderful comments
full valet was not given, will have to re-book and bring back in again.
Thank you for your feedback, apologies for the confusion over your full valet, I believe your Service Advisor, Ben Jones, has been in touch in regards to this.
Sharon helped me throughout the entire process of part exchanging my car and purchasing a new one. Best customer service, and I can't thank her enough.
Thank you for taking the time to provide us with your great feedback, which I will be sure to share with Sharon
Helpful and answered all my queries.
Mark was very professional in his approach and kept me posted on what needed to be done and organised extra warranty work. The one negative comment was although the car was clean it must have been driven through some mud as all the alloys were dirty
Thank you for your constructive feedback, it is much appreciated
The Service Advisor listened to me, understood the problems with my BMW 320d and had them sorted out quickly and efficiently - 1st Class Service
High level of service throughout my waiting MOT
When I booked in the appt (front bumper tow hook cover replaced and door badge added (stolen)), I had requested a quote for a bike rack and a tow hook. That quote never appeared. When I arrived for the appt, the guy was unsure as to what work was due
the job was done well achieved objective and I was treated very well
Everything was as expected.
Staff were knowledgeable and pleasantFree wifi enabled me to work whilst waiting for my car to be servicedCar was cleaned post serviceCoffee and refreshments were a nice touch too
Solved my problem with a completely satisfactory solution executed quickly and professionally
Drive car away after service to discover engine light on. It was 6pm on Friday so no technicians around. Had to leave car overnight and come back early Saturday, throwing plans for that day into chaos.
Everything was fine
The wrong date was written on my MOT certificate. (Prev cert expired 23/3/17)Mentioned it to Ben whilst I was there. He said I was mistaken.I spoke to Joseph on two occasions who agreed to a free MOT next year. Said he would email me, none received
It was immediate attention by the ladies in reception as soon as I arrived and good and fast service by the service adviser and the MOT team.
1. All issues were not resolved despite being told they should be. Road test would have confirmed this.2. DPF was replaced Jan 2016 (£2600+) and had 2 year warranty but still had to pay for repairs even though it seemed DPF related.
I am sorry to hear about the on going issues you are experiencing with your vehicle. I understand that our Customer Service Manager, Joseph, has been in touch and your vehicle is due back in with us in due course.
I was told my car would be picked up between 8.30 and 11am. I kept calling to see when it would be collected but no one came until 12.30.
Although not sure problem resolved. I can't fault partridge bmw in any way
Thank you, your feedback is greatly appreciated
Dealership not able to investigate under warranty on a Satuday faulty seat catch,so no parts ordered, hoping this could have been done as I came from Bristol that morning.
Painless and quick
Always had great service over many years!
Because the garage fixed a tyre pressure warning system problem
Everything perfect with the exception of trying to book the service, ie the first contact.left message on answer phone twice / no reply.Phone tends to go to a voicemail or waiting, it sounds as if in peak times they need more people answering the p
Thank you for taking the time to provide us with your feedback. We are always looking at how to improve our customer service and experience and as such your comments are greatly appreciated.
Greeted and welcomed by name, service advisor available immediately to book in - booked in 20 mins early. A while you wait appointment so provided (and served) with Tea & biscuits, free wifi, newspapers whilst waiting. Work completed ahead of time
Easy to park. Jolly reception and customer services
Good price, good feedback and no hassle
Good communication and everything was done on time.
Once again we where felt with quickly and effectively
Because the entire service from beginning to the end was fully up to my expeditions with nothing too much trouble
As ever the service is second to none.
Great feedback, thank you
Car was left on the Monday and by Tuesday early afternoon I had a call to say all done - a day before it was due.
Friendly and courteous welcome by name, and help with knowing who the Service Technician would be handling my booking in. Kind offer of a mug of coffee was a nice touch too. Good to kept informed of service progress and personal handover at end.
Wonderful feedback, which is greatly appreciated.
A good service and even a video of the inspection. However the car wasn't well cleaned.
grease was left on the door handle. this was quite evident and not a small amount
Overall service was truly impeccable. I couldn't rate them any higher.
Thank you for taking the time to provide your fantastic feedback
Done there best to resolve a warranty problem, however communication was not good, and car came back uncleaned, also used a quarter of tank of fuel and left cart empty.
Very polite and professional
Easy booking, easy drop off, easy collection, polite friendly staff who get a drink for you on arrival, car cleaned, little video clip sent.What more could you want / need?
Your staff are always very caring to the customers needs
Lovely feedback, thank you.
All issues were resolved.
took the time promised and car came back immaculate
Good service, helpful and patient person dealing with me Great courtesy car knew what to expect and what needed to pay upfrontdidn't get a call as expected so had to ring to check car was free
We apologise that you did not receive a call to notify you of when the car was ready, but I am glad to read that all other aspects of your visit were positive. Thank you for providing your valued feedback.
I wouldn't expect the filter in the wash bottle to be in the state it was for a car under 3 years old.
Perfect service all the way through. From booking on the phone, greeted by concierge and knowing what I'm there for and also knowing little details like requiring a lift and having that organised so that I didn't have to worry.
Although a slight shock to the system at the unexpected bill, Chris was great as always. Thank you :)
Air condition repaired 3 times, the condenser replaced twice, 5 weeks after new condenser was fitted A/C stopped working and I was told that this time it is stone damage and I have to pay L720, after complain changed to L150
The car was dealt with promptly and professionally, however it was returned with the engine management light on. However, the Service Advisor, Ben Jones was very professional in getting this rectified with minimal inconvenience to me.
My car was collected on time was returned when I needed it ,everything I asked for was done ,what more does any none want ?
I found myself in the situation where I'd bought a car with 11mths MOT. The road tax was now due, I didn't have a valid MOT & we were about to go on holiday. Rather than look for cheap I contacted Partridges hoping for good service...........
Friendly and efficient service. The video is a good addition to the MoT service
Thank you for your feedback, I am glad to see that you enjoy receiving the CitNow as part of our MOT experience
From Start to Finish, a good experience.
Great feedback, thank you
Staff very friendly and helpful, and service completed in a timely manner.One slight issue, the car seat had been adjusted (back and height). Of course this is required for engineer to drive safely, but could have been returned to original position
Thank you for your feedback, your comments are appreciated
Easy to book in. Great service and my car was returned much cleaner than when it went in.
Thank you for taking the time to supply your comments
As friendly and helpful as ever.. partridge are the best BMW dealership I have ever used. Nothing is ever too much trouble.
My car came back with a full report, whilst it was having it's service the staff were very polite and accommodating and offered refreshments and magazines whilst I waited
Thank you for your feedback, it is greatly appreciated
The service representative tried to tell me that I didn't need any work done. Despite my telling her that my car needed something related to the warranty work, it wasn't until I got very angry that anyone checked paperwork.
Thank you for your feedback, it is much appreciated. Our Customer Service Manager will be in contact to discuss the points you have raised.
Wasn't greeted at the door like last time.
Problem solved. Booked in on time. Very attentive staff. Fixed while I waited - time flew by with access to Wifi and excellent coffee and biscuits. Also a chance to see the new 5 series - wow (bit expensive new but can't wait for a nearly new model)
Thank you for your wonderful feedback, we are also very excited by the new 5 Series!
Need to bring the car back as work was incomplete. This is the third visit to complete one job, the first visit was wasted as I arrived at the dealership only to be told that the parts needed weren't in stock...
Very friendly, polite and helpful staff. I was able to work on my laptop while waiting for my service to be done. Plenty of snacks and drink available. The ladies on the welcome desk are exceptional in their welcome.
Thank you for your wonderful feedback
Mark Smith was helpful throughout and took the time to explain and discuss the options relating to the problem. He kept me informed as to the costs involved and the risks that the attempted cures might not work.
Thank you for your feedback, I will make sure Mark hears of your great comments in regards to the service he provides.
Rear Differential Bush is Split and so needs replacing. The service advisor stated it was not a warranty item - I requested her to provide me with a quote which Ive still to recieve. Further analysis indicates this is should be under warranty!
Collection and delivery were as planned, useful information about the service as given both orally and in written form.
Thank you for taking the time to provide your feedback
Tried there best to up load latest map up date ,but no success,am waiting for them to do this
Customer service aspects were excellent; the Service was good. But the charge for diagnosing ai intermittent fault (which didn't manifest itself on the day) was exorbitent.
The work was completed on time and I was kept updated at every stage of the repair
THE MACHINE THAT REFINISHES ALLOY WHEELS WAS U/S SO THE JOBS I WANTED DOING ARE INCOMPLETE. IT MEANS ANOTHER HIRING OF A COURTESY CAR ETC.
I rang to get a time to fix a tyre (already booked in) I was given a time. I turned up on time. It took 1hour 40 mins to get my car back - and I didn't even have it cleaned (it was offerred). And getting the insurance form stamped was hard
Problem diagnosed and repaired under warranty with no fuss.
Very happy with service provided by reception and technical staff
Great feedback, thank you
My car was completed within the timescales, the staff were efficient and courteous
Thank you for your feedback, it is important to us
Very friendly and efficient staff as well as a smooth and efficient operation. Comfortable location to do some work with good facilities
Whilst initial greeting on arrival was excellent and created a good impression, I was not allowed the loan car agreed as I did not have my driving licence with me. Confirmed loan car when booking, as well as day before and no mention made of this.
Attentive and informative as always
Friendly helpful service
As I have already said, it is always a pleasure to visit Partridge BMW. The staff are welcoming and efficient. It is always a job well done.
Lovely feedback, thank you
friendly and helpful
Excellent customer service but at Avery high price
The ONLY criticism I'd have is that it was expensive - a 30+% increase on the same service on my previous X5 - OK 3 years ago, but given that both inflation and wages have moved minimally in this period, that was a surprise!
Thank you for your valued feedback, we are constantly monitoring our prices to make sure we are competitive in our marketplace and surrounding area.
Excellent service at short notice!
Hassle free and did everything you said
Thank you for your much appreciated feedback
efficient and informed of everything - never needed to chase up
Ben Service Agent failed to take up a faulty wheel bearing with BMW UK at 38K miles and only just out of warranty. Also asked for a repair quote ZERO response.
I can only apologise for the time it took for our Service team to respond to you on this matter. I understand that our Customer Service Manager, Joseph, has now been in touch.
A comfortable place to hang out while it was been carried out, and the wifi was useful. Staff helpful and good communication.
Service was delivered on time by friendly and welcoming staff
All done smoothly and professionally
I actually went to the effort of writing an email to Mr T.Partridge to inform him how satisfied I was with the service. In particular thanks to a Chris Marcham who I felt had a genuine passion and commitment to resolve the issue.
Thank you so much for your wonderful feedback and your email, which I will be sure to pass on to Chris and the team.
The collection of the car from my home was late in the morning and because BMW wanted a download from the car's electronics for some rather vague purpose, I allowed the car to be kept overnight as there wasn't enough time for both service and that.
Quick easy, no messing
You book a fast Track service because it is meant to be that. The clue is in the title 90 minutes. After 2 1/2 hours for what was basically an oil change I had to ask what was happening. No communication was provided beforehand or during.
Thank you for providing your comments. I am sorry to hear of the delay you experienced whilst your vehicle was in with us and understand that a call has been arranged for you to speak with a member of our Aftersales management team.
Everything was done as requested. The service people were polite and aware of what was happening with my car (It had to remain overnight)
Very efficient & customer friendly.
We had the original problem repaired under warranty but the poor running persisted. We returned the car and were offered a courtesy car and our car was kept for 2 days while the problem was diagnosed and repaired. Very helpful staff
Although the original timescales were supposed to be 1/2 hour unfortunately it took over 1.5 hrs to replace lower beam lights
Greeted by staff, no waiting, car clean and ready when stated
Partridge is ripping off customers like me. I was charged 100 pounds for nothing. They claim that £83 ex VAT was charged for diagnosis of the problem when it was very clear from the outset that my battery was weak &this was mentioned in my MOT report
From the moment I was greeted at the door my experience was very pleasant and all staff were positive and polite.
Wonderful comments, thank you
The whole experience was a pleasure from start to finish.
Thank you, lovely comments to receive
Overall an excellent customer experience from start to finish
From the very first point at which I expressed an interest in the new 5 Series and right through the various steps in the purchase process, to the actual delivery, the whole experience has been outstanding!
Thank you for your great feedback
Great service and attention through Lisa Doughty. Patient, knowledgeable and helpful. The whole team was very welcoming
The staff were very professional and helpfulThe test drive was easily arranged and the car was ready exactly as promisedThe car was carefully explained on collection
It was a pleasure purchasing a car from Partridge. Lisa helped me to choose the car which met and exceeded my expectations. Purchasing my new car was a simple and stress free process.
Thank you for writing in with your wonderful feedback.
Staff friendly and very helpful thoughout process
Lovely comments, thank you
We were kept well informed and the process was straightforward.
Exceptionally well looked after from start to finish
Wonderful comments to receive, which are much appreciated.
Charlie Adams provided exceptional service and sourced the best car to match our needs
Great feedback which I have shared with Charlie, thank you
Really well looked after by Adam and Robin. Got me a great deal on a M140i and made the process of buying my first ever new car very easy. Well chuffed.
I have shared your excellent feedback with Adam, Robin and the team, thank you
It was a simple smooth transaction and I was made aware of everything that happened to the finance and the car!
Thank you for providing your great feedback to us
From the start of the process to the end I had fantastic customer service throughout. Everything from phone calls, to paperwork to anything I enquired about was just dealt with straight away and I was kept completely informed throughout.
Wonderful feedback, thank you
Carl was superb, very knowledgable. Only disappointment was the delay in delivery but that was an issue with BMW not partridges
Adam Cripps was a pure old school gentleman throughout my experience and he was reassuring when I asked questions and was very thorough I cannot fault him in any respect and he's a true asset to your sales team :-)
Wonderful feedback, I will be sure to pass your comments on to Adam
Matt kept us informed during every stage of the process, which all went smoothly and on time.
Great feedback, we appreciate you taking the time to provide your comments.
Professional, friendly and no nonsense,Perfect
Thank you for your comments
A smooth operation from start to finish, with car delivered a little earlier than expected.
Carl Briggs at Partridge of Hampshire provided excellent service, went above and beyond to ensure our needs were met
Wonderful feedback, I will be sure to pass your comments on to Carl
Product first class. Sales person first class
The reason for this score is that I am still waiting for the handbook on the Navigation system . I was told that it was not the norm to supply but they would contact BMW. Still not received it as of now. I have used the system by trial and error.
Sales by Kevin Dieper handled very professionally and explained each step as we went along. No high pressure sales and on delivery time taken to go through all aspects of the car including a check up to see all OK call a week later
Thank you, fantastic feedback which I will be sure to share with Kevin
Attentive sales person who understood our needs
Very Professional and friendly service
I felt it was a professional yet friendly service I received and did not feel pressurised by the potential sale which allowed me to reflect and make the right purchase.
The Salesman at Partridge, Hampshire was helpful, professional and keen to answer every question I put to him, regarding performance, fuel consumption, size, handling etc.Throughout the purchasing experience, no pressure was exerted.
Thank you for providing your great feedback, we appreciate you taking the time
Matt kept me informed of what was happening with the car & was able to help when I got the date wrong for signing the paperwork.
The person we dealt with i.e. Lisa Doughty was an exceptional ambassador for the BMW range. Nothing was a problem to her and time was made available at every visit with no rush.
Wonderful feedback, we appreciate you taking the time to write in. I will be sure to pass your comments on to Lisa.
Everything was dealt with in a friendly yet professional manor.
Many thanks for your valued feedback
Carl Briggs was professional, knowledgeable and helpful. He listened to what I needed, located the precise car, and had it ready for collection within 10 days. First class.
Great feedback, I will be sure to share your comments with Carl
Friendly and professional service
Matt, the Sales Executive, was responsive and attentive throughout the whole process. He quickly responded to my changing requirements and kept me well informed of the progress of the car. Delivery was very smooth.
Thank you for your valuable comments
Please note, my name is Mr David White and not the name requesting this survey. I purchased a touring M sport and I'm very happy with the service
Very helpful staff
Thank you for providing your feedback
Matt was very helpful and friendly! He was there to answer any questions that I had when I was waiting for the car and helped show me everything when I collected the vehicle.
Great feedback, I will pass your comments on to Matt.
Purchase and delivery were both very quick, everything was explained well and all options given to me before I made a firm decision. Emails were answered very quickly and there was always someone to help over the phone.
Thank you for your great comments
I was kept fully informed throughout, Adam the salesperson updated me regularly right from our first test drive to subsequent purchase and delivery. Nothing was too much trouble, even changing the specification at the final hour!
Fantastic feedback to read, I will pass your comments on to Adam and the team
Although I was told the car would ready for end of September/beginning of October 2016 I actually took delivery 6/1/17 it was worth waiting for. I am very pleased with Car.
Nothing was too much trouble. During the purchase process I was provided with all the options, benefits and implications & once the order placed I was kept up to date with the whereabouts and timings. The handover was thorough friendly & professiona.
Thank you for taking the time to write in with your wonderful feedback, it is appreciated
Very efficient quick service from initial visit when taken for a test drive with sales person Matt Piskorz. Then he provided excellent service in finding a vehicle which met my specifications from stock list and getting the best deal on PCP for me.
Thank you for providing your great feedback, which I will be sure to share with Matt