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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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kept informed on progress
My car had its first service. In addition, I was informed that a "recall" was due and agreed that this should be carried out at the same time. The car now registers a 14% reduction in fuel consumption. The issue remains to be resolved.
Being kept informed of progress during my service was useful and helpful. However, I am dissappointed you do not do a customer taxi service when the car is in the garage for the day. I had difficulty in securing transport after dropping my car back.
See comments above. Also parking at Partridge is abysmal.
The service I and the car received was very good and dealt with efficiently and professionalism.
quick and easy. They also met my required time for drop off and collection.
The problem reported to them has been ongoing since taking delivery of vehicle. Reported to dealership providing a full explanation of issue and where it seemed to be emanating from yet they did not find the fault.
Well you had it booked in on the wrong day when I got there despite having a loan car booked for the day I arrived my car was down as being booked in the following Monday.
I was !!
The issues were identified and the work was completed satisfactorily in good time.
Very solicitous and courteous, took care to find out what car I required arranged a test drive and then had the car ready and waiting for me as soon as was feasible,
I was kept in the loop about what to expect and the time frame the repair would be carried out in. When I arrived to pick my vehicle up the person that had dealt with the repair wasnt available and there was no report or info from the person.
3 reasonthe dealer called miday and i could not get hold of a some one and could'nt phone back for the work to be carried out i had to go some where els to find tires and the sealer told me they don't need replacing.level of service was not good
I am appalled that I called four times I called Partridge I got cut off once, and on the three occasions when I got through I had to leave a message, but no one returned the calls. I had to call back. Very unimpressed!
Prompt, efficient and no surprises.
All went as expected and on time. Not sure the quality of the complimentary car wash and vacuum is worth waiting an extra half hour for.
Came in to have a wing mirror indicator replaced. Free vehicle survey completed and advice given. Also free wash offered (turned down as still slushy snow and salt on the roads so not worth the effort!)
Very Poor service managemnt. Inefficient time and resource management . Poor quality of care . The car was not cleaned properly as this was in the scope . Unfriendly service manager who never left her desk when informed about low quality of cleaning
Under service package and completed satisfactorily
When I booked in I was told that car was due a interim service, which I did query as it had been almost 2 yrs. The girl on the phone was not particularly friendly. On arrival, keys were analysed I was then told that it was a major service!
my repair was dealt with promptly and efficiently and was done at a reasonable price.
Kept waiting for my vehicle even though I called to confirm that it was ready.Was told that the service agent had gone to lunch at 11:45
Met all expectations
Everything was completed on time and at the cost I was expecting.
service reception consultant 5 star perfect please tell her!!!concierge not so good, attention to detail 5/10 level of focus 5/10, what really raised the blood pressure was the fact i was ignored in the queue and my slot given to a later arrival!
nothing is to much trouble,
I had an appointment booked and turned up at the designated time but was kept waiting for 15/20 minutes. If I thought that I would have accepted a time 15 mins later.
No issues at all
Everything promised was carried out
Communication poor from dealer had to ring 4-5 times to find out when collection was to be made and updates on vehicle progress during time at dealer and paperwork incomplete on vehicle return.
The service was carried out well and the service receptionists were most helpful and understanding.VW at Hedge End offer a courtesy lift back to my home each time we are in for service. This should be offered by Partridge BMW.
it works for me your personell know what is expected and deliver with a smile
Service charge ridiculous.
I can't comment on the items serviced as the cars braking ability was the same as before the service. The customer service was good. I was given a loan car at no cost but the car was dirty inside and out. My car was poorly cleaned outside.
My car was ready on time and cleaned to a good standard
Friendly professional service from start to finish
Received a good service although when picking up the car, I waited for 47 minutes yet they had told me the car was ready a day before. The rude man attended to me and didnt even apologise for making me wait for 3 quarters of an hour. And m
Great reception and service throughout, massively better than Sytner in High Wycombe where used to live.
Service and car washed for an amazing price
Its very difficult to communicate by phone. The switchboard take ages to pick up. No one rings back when you leave messages.
Almost perfect customer service, only negative was not being updated about how long service was taking.
Same as above
Good service. Clean car on collection and car ready at a convienent time.
Rang to say additional work necesary. Had costs immediately and carried out the work in the specified time frame.
Always a pleasure to deal with, but on this occasion I wish I'd had advance warning that the car might be needed overnight.
Two visits because the car couldnt be fixed the 1 st time ,it nearly wasnt completed on the 2nd visit and both times it wasnt cleaned like they said it would be . Also I was not offered a replacement vehicle
Attempted to charge a very high price for tyres until we pointed out that BMW had a price comparison offer on the website that Partridge did not know about. They checked and matched local dealers prices within 10%.
We had to take the car back after the work was completed as a fuse had not been put back properly. A 5 minute check at the end of the recall would have saved me a 50 mile round trip the next day.
Fabulous feedback, we are so pleased to hear that you enjoyed dealing with us here at Partridge, thank you
In terms of work done, I was highly satisfied with the results. Countering this however, I found it extremely difficult to get in contact with the service adviser allocated to me. BMW should make it easier to contact individual service advisers.
Thank you for writing in with your honest comments, it is so important to us.
I booked a waiting appointment and was kept updated and well looked after in the 2 hour period
Brilliant feedback, thank you
No surprises and car got cleaned as well
My car has in intermittent fault with the GPS and each time I booked it in the fault would rectify itself before inspection - so the snow, in a strange way, was a bit of a blessing as they were able to monitor and rectify the fault.
Recall work completed as briefed, kept me in the picture reference timings, etc.
Unfortunately the person I dealt with wanted to charge me but it was my understanding servicing is included with a 7 Series but the person didnt understand this which became a little difficult
The original work needed appears to have been done in a first class manner but like most things in life additional items came to light during that work so that the final cost was much more than first thought. However the finished job is good.
High standard of work and customer care
Car was collected by Partridge, but in excess of 60 miles was covered in the car when the garage is less than 10 miles from my home
In and out excellent people relations and step by step updates
Prompt welcome. Car ready on time with no surprises.
The Service from start to finish is outstanding.
Did what they said, helped out when they needed to keep the car
Staff were very friendly and competent.This time I liked the fact that I could leave my keys with reception and fill in a simple form, without having to wait for a member of the service team to become available.
Very pleasant people.
Very attentive staff
I had to return to the showroom as the valve caps were missing from the tyres.
Staff were courteous even though I arrived a tad flustered due to lower than expected mileage and disconcerting engine noise. After an engineer drove the car to check both he and his colleagues assured me it was not as bad a fault as I had feared! :)
Generally they have been pretty good although I have had a few issues over time
Booked in for apriority repair through BMW Warranty as result of breakdown. Vehicle delivered circa 11am on Monday was not even examined until following afternoon. Then diagnosis of faulty battery was incorrect.
as above very professional arrangements to fit in with my commitments
A great facility with very friendly, welcoming staff and good service
MOT date booked was entered incorrectly.
Very satisfied customer.
Except for giving a wrong quote at the beginning, they were very helpful in sorting the issue out quickly.
good service but pricey
My experience with the service department was fine but I had aleady been messed around due to a salesman making lots of promises and then leaving before resolving a couple of what were only minor issues. This meant the overall experience was poor.
The service I received was fine - the fault was in the car part design.
Service centre good just car wasnt cleaned properly on collection. Seen rushed. Roof wet, windows all dirty water marks from chamois dirty marks on internal drivers doors from I presume the colleague that cleaned the car.
The part for the campaign was not available on the day of the service.
The staff looked happy and smiling and I felt that I was important
As my 320d is 5 years old I enquired whether I could join a service plan, your Service Manager was extremely helpful and worked out a monthly payment plan which certainly did not break the bank!
They are most obliging.
Car collected, fault repaired, car washed and returned
You did exactly as i required within the timeframe agreed. Job done.
Helpful reception, nice waiting area, helpful service staff who knew what they were talking about!
I was looked after very well
My service was carried out promptly and efficiently and an explanation of matters arising was given
They did all they had to do very efficiently
Information giving to me when car was serviced
No problems, fault found and corrected.
I now have other error messages appearing since work completed, I will be calling to discuss . Appears work undertaken is now draining my battery usage.
In November and in January I had to have new tyres fitted, on both occasions shortly after I left the garage I had to return for them to be checked and refitted because the warning light came on. On the 2nd occasion this meant I missed another appt.
I emailed the garage to confirm that a alloy wheel repair was booked in - it was confirmed on arrival I was asked have we seen it yet? And the work wasnt done as it needs to be sent away and the car was there 2 day so another booking is needed
This was the first time I had used this dealership, I felt that they did not offer such a professional experience as I am used to. When booking the MOT there was no assistance in getting me away from dealership or back to collect the car,
Al staff were attentive and courteous
All organised when I arrived. Excellent. Had a sales representative's X3 to test which the car was in. Excellent. But car whilst OK outside (it was a damp day) it was unnecessarily dirty inside which does not show BMW or the car up in a good light.
As it should be
Looked after me very well
Failed to carry out the items I requested to be looked at first time. Suspension issue described Luke the be found (I heard it on the journey back home). Passenger seat jammed back across the child seat in the rear.
Friendliness, professionalism and overall nice people giving a good experience.
don,t have time to continue this survey.........too in depth!!
Every time I visit Partridge BMW, I am made to feel very welcome and at ease as soon as I walk through the door. I get greeted, asked how they can help, and then offered a drink. I almost feel like royalty!
didn't have to wait too long, curtsy car provided
Informative, on time and looked at best option to suit me
My MOT was competed as arrange and in the time stated, the car was also washed.
It should not have taken me, the customer, to point out basic key aspects of a warranty in order to have a basic issue resolved. I felt that the dealer was trying to exploit any potential vulnerability or inexperience in me to avoid having to claim.
Video of the inspection was brilliant interesting to see what is being looked atBooked in for other work as well as due service but on inspection was deemed unnecessary so service schedule recadjusted.
Answer to question 1 applies
Did what I asked & car was ready on time.
Options explained and issues noted
polite -and easy - cleaned nicely
Very efficient and friendly.
Polite and efficient service.
Every visit I have made to Partridge has been trouble free and has fully met my needs and expectations.
100% clear communication and planning on what you said you were going to do, plus you finished the software upgrades early, which was a real help for my day!
Only 'complaint' was that although I had been told the car was ready I had to wait 30 minutes for the at to be finished off
Car wasnt washed, service covers left inside vehicle
Very fast, professional and ready sooner than I expected.
Kept informed of progress and very efficient service.
Premises were freezing cold. I was advised the MOT would take 40 mins. It took over 2 hours. Was not kept updated by my 'Service Manager'. While he initially said the brake fluid needed changing I was the one pressing him for timescales
The whole experience was very good, the only reason it's not 5 stars is I felt there was a push to get car registered by end of March for sales target purposes, when the car was not actually ready for me until 10th April.
Great service provided
Again, Jon Hussey at Partridge Hampshire was very helpful in every aspect of the purchase and delivery. His customer care was first class.
Friendly, welcoming staff - over all the service was good. I was disappointed with the delivery of my car.
Really great buying experience. Hassle free, and communication was very good as we arranged details.
I was kept informed at all times
After the delay to the agreed delivery date due to the administration error (the car wasn't loaded onto the delivery vehicle) the centre organised their own transportation to get my car to them as soon as possible.
Not particularly efficient admin.
Clarity over specification and ordering process not as straightforward as some, and delivery date much later than anticipated.
Smooth and efficient. I was made to feel like royalty
Simply because I cant think of anything bad to say and I love the car.
The dealership staff were very helpful and knowledgeable. They went out of their way to make the purchase experience a pleasure.
As stated in question 1 above, the BMW centre bent over backwards to help us.
Lovely show room, professional friendly staff, the biscuits and coffee are better quality than other show rooms. I was also made to feel very special. Great experience.
everything went smoothly
No issues every step of the way.
Exceptional service provided throughout the sales process. I really love the email updates. Not once did I feel the need to chase the dealer/sale exec about the order. Props to the sales exec and the sales manager for arranging and overnight test.
Sales team (Lisa) very helpful and supportive and conscientious.
Thank you for taking the time to write in to us and for your great feedback
5th purchase from Partridge, been a pleasure on each occasion, staff always friendly attentive and helpful. Have purchased last two cars from Matt Piskorz, very very happy with the service.
I enjoyed reading your comments, thank you
nothing more the dealership could have donw
Great feedback, thank you
The car is fantastic with excellent service to match.
We are happy to hear that you enjoyed the process of buying your new car with us and wish you many happy miles behind the wheel.
What us the BMW centre. Do you mean the showroom? In which case the answer is the same.
Lisa was a joy to come and see week in week out. Stayed very professional throughout, as efficient as ever. Product knowledge was broad and fantastic, knew exactly what i wanted. customer care with contact and emails were brilliant.
I don't think anything could have been done any better. Sevice great. Staff great and car exceptional
everything was excellent from loaning me a hybrid for a couple of days to test drives which actually confirmed my opinion to purchase my first 5 series.