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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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Customer Complaints Procedure.

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The New 7 Series

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BMW Roof Box Rental

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The BMW 2 Series Active Tourer

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BMW i3 Green Car of the Year

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New Milton Pedal Car Grand Prix

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Graze Festival

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BMW M4 GTS Concept

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BMW New Car Sales Executive Vacancy

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BMW Used Car Sales Executive

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Corporate Relationship Executive Vacancy

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BMW XDRIVE.

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BMW Used Car Retail Manager

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BMW New Car Sales Manager

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director Toby Partridge leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW Toby is passionate about the brand and is building a team around him who feel the same.

Aware in the modern retailing world "5 star service" can be seen as an overused cliché, Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer but is also one of the only approved BMW i Agent in the region. BMWs all electric i3 and high performance hybrid the BMW i8 are available to test drive from the centre. So, if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Peter Van Blommestein

General Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Robin Walton

New Car Retail Manager
  • Department BMW Sales

Wayne Sims

New Car Retail Manager
  • Department BMW Sales

Glenn Cranmer

Used Car Retail Manager
  • Department BMW Sales

Terry Gunn

Used Car Retail Manager
  • Department BMW Sales

Lisa Doughty

New BMW Sales Executive
  • Department BMW Sales

Kate Upshall

New BMW Sales Executive
  • Department BMW Sales

Carl Briggs

New BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

New BMW Sales Executive
  • Department BMW Sales

Charles Adams

New BMW Sales Executive
  • Department BMW Sales

Adam Cripps

New BMW Sales Executive
  • Department BMW Sales

Simon Peacock

New Car Sales Executive
  • Department BMW Sales

Oliver Wood

Used BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

Used BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

Used BMW Sales Executive
  • Department BMW Sales

Sharon Webster

Used BMW Sales Executive
  • Department BMW Sales

Andre Selwood

Used BMW Sales Executive
  • Department BMW Sales

Raj Singh

Used BMW Sales Executive
  • Department BMW Sales

Chris Toope

Used BMW Sales Executive
  • Department BMW Sales

Ryan Weston

Used BMW Sales Executive
  • Department BMW Sales

Lewis Newman

Used BMW Sales Executive
  • Department BMW Sales

Alyssa Rush

BMWi Genius
  • Department BMWi Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Wendy Perrett

Showroom Host
  • Department BMW Service

Louise Mathers

Concierge
  • Department BMW Service

Kate Hunter

Showroom Host
  • Department BMW Service

Mark Bray

Aftersales Manager
  • Department BMW Service

Joseph Allen

Customer Service Manager
  • Department BMW Service

Richard Marsh

Service Operations Manager
  • Department BMW Service

Samantha Hopkins

Quality Controller
  • Department BMW Service

Angus Nevile

Service Advisor
  • Department BMW Service

Mark Smith

Service Advisor
  • Department BMW Service

Ben Jones

Service Advisor
  • Department BMW Service

Jenni Athawes

Service Advisor
  • Department BMW Service

Andy Miller

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

John Toombs

Bodyshop Workshop Control
  • Department Bodyshop

Ben Illsley

Bodyshop Advisor
  • Department Bodyshop

Paula Humpleby

Bodyshop Advisor
  • Department Bodyshop

Dan Illsley

Bodyshop Parts Advisor
  • Department BMW Parts

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After buying a preregistered car from an other dealer I was less then impressed to be told "we get a lot of people who travel north for a ""cheap"" car and expect us to fix it". £40k is not cheap in my book. Things did improve however!

Service

Professional, courteous staff.

Service

Cleaning of my car inside and out was not done to a high standard.

Service

Why isnt the fuel cleaner included within the service if its recommended by BMW?

Service

23-11-16: service report indicates "Inner front pads 4mm.advise"29-03-17: service report says these front brake pads are now "9mm".Can you explain how I've added 5mm of material to my brake pads in 4 months without installing any new brake pads?

Service

I wasn't unable to drive the car and BMW collected and delivered the car back to my home on completion.

Service

They collected and returned my car

Service

Everything was completed on time, the service technician was helpful and informative.

Service
Great feedback, thank you

Welcomed as I came in, offered coffee and very responsive staff.

Service
Thank you for your wonderful comments

full valet was not given, will have to re-book and bring back in again.

Service
Thank you for your feedback, apologies for the confusion over your full valet, I believe your Service Advisor, Ben Jones, has been in touch in regards to this.

Sharon helped me throughout the entire process of part exchanging my car and purchasing a new one. Best customer service, and I can't thank her enough.

Service
Thank you for taking the time to provide us with your great feedback, which I will be sure to share with Sharon

Helpful and answered all my queries.

Service
Thank you

Mark was very professional in his approach and kept me posted on what needed to be done and organised extra warranty work. The one negative comment was although the car was clean it must have been driven through some mud as all the alloys were dirty

Service
Thank you for your constructive feedback, it is much appreciated

The Service Advisor listened to me, understood the problems with my BMW 320d and had them sorted out quickly and efficiently - 1st Class Service

Service

High level of service throughout my waiting MOT

Service

When I booked in the appt (front bumper tow hook cover replaced and door badge added (stolen)), I had requested a quote for a bike rack and a tow hook. That quote never appeared. When I arrived for the appt, the guy was unsure as to what work was due

Service

the job was done well achieved objective and I was treated very well

Service

Everything was as expected.

Service

Staff were knowledgeable and pleasantFree wifi enabled me to work whilst waiting for my car to be servicedCar was cleaned post serviceCoffee and refreshments were a nice touch too

Service

Solved my problem with a completely satisfactory solution executed quickly and professionally

Service

Drive car away after service to discover engine light on. It was 6pm on Friday so no technicians around. Had to leave car overnight and come back early Saturday, throwing plans for that day into chaos.

Service

Everything was fine

Service

The wrong date was written on my MOT certificate. (Prev cert expired 23/3/17)Mentioned it to Ben whilst I was there. He said I was mistaken.I spoke to Joseph on two occasions who agreed to a free MOT next year. Said he would email me, none received

Service

It was immediate attention by the ladies in reception as soon as I arrived and good and fast service by the service adviser and the MOT team.

Service

1. All issues were not resolved despite being told they should be. Road test would have confirmed this.2. DPF was replaced Jan 2016 (£2600+) and had 2 year warranty but still had to pay for repairs even though it seemed DPF related.

Service
I am sorry to hear about the on going issues you are experiencing with your vehicle. I understand that our Customer Service Manager, Joseph, has been in touch and your vehicle is due back in with us in due course.

I was told my car would be picked up between 8.30 and 11am. I kept calling to see when it would be collected but no one came until 12.30.

Service

Although not sure problem resolved. I can't fault partridge bmw in any way

Service
Thank you, your feedback is greatly appreciated

Dealership not able to investigate under warranty on a Satuday faulty seat catch,so no parts ordered, hoping this could have been done as I came from Bristol that morning.

Service

Painless and quick

Service
Thank you

Always had great service over many years!

Service
Thank you

Because the garage fixed a tyre pressure warning system problem

Service

Everything perfect with the exception of trying to book the service, ie the first contact.left message on answer phone twice / no reply.Phone tends to go to a voicemail or waiting, it sounds as if in peak times they need more people answering the p

Service
Thank you for taking the time to provide us with your feedback. We are always looking at how to improve our customer service and experience and as such your comments are greatly appreciated.

Greeted and welcomed by name, service advisor available immediately to book in - booked in 20 mins early. A while you wait appointment so provided (and served) with Tea & biscuits, free wifi, newspapers whilst waiting. Work completed ahead of time

Service

Amazing Service

Service

Easy to park. Jolly reception and customer services

Service

Good price, good feedback and no hassle

Service

Good communication and everything was done on time.

Service

Once again we where felt with quickly and effectively

Service

Because the entire service from beginning to the end was fully up to my expeditions with nothing too much trouble

Service

As ever the service is second to none.

Service
Great feedback, thank you

Car was left on the Monday and by Tuesday early afternoon I had a call to say all done - a day before it was due.

Service

Friendly and courteous welcome by name, and help with knowing who the Service Technician would be handling my booking in. Kind offer of a mug of coffee was a nice touch too. Good to kept informed of service progress and personal handover at end.

Service
Wonderful feedback, which is greatly appreciated.

A good service and even a video of the inspection. However the car wasn't well cleaned.

Service

grease was left on the door handle. this was quite evident and not a small amount

Service

Entirely satisfactory

Service
Thank you

Overall service was truly impeccable. I couldn't rate them any higher.

Service
Thank you for taking the time to provide your fantastic feedback

Done there best to resolve a warranty problem, however communication was not good, and car came back uncleaned, also used a quarter of tank of fuel and left cart empty.

Service

Very polite and professional

Service
Thank you

Easy booking, easy drop off, easy collection, polite friendly staff who get a drink for you on arrival, car cleaned, little video clip sent.What more could you want / need?

Service

Your staff are always very caring to the customers needs

Service
Lovely feedback, thank you.

All issues were resolved.

Service

took the time promised and car came back immaculate

Service

Good service, helpful and patient person dealing with me Great courtesy car knew what to expect and what needed to pay upfrontdidn't get a call as expected so had to ring to check car was free

Service
We apologise that you did not receive a call to notify you of when the car was ready, but I am glad to read that all other aspects of your visit were positive. Thank you for providing your valued feedback.

I wouldn't expect the filter in the wash bottle to be in the state it was for a car under 3 years old.

Service

Perfect service all the way through. From booking on the phone, greeted by concierge and knowing what I'm there for and also knowing little details like requiring a lift and having that organised so that I didn't have to worry.

Service

Although a slight shock to the system at the unexpected bill, Chris was great as always. Thank you :)

Service

Air condition repaired 3 times, the condenser replaced twice, 5 weeks after new condenser was fitted A/C stopped working and I was told that this time it is stone damage and I have to pay L720, after complain changed to L150

Service

The car was dealt with promptly and professionally, however it was returned with the engine management light on. However, the Service Advisor, Ben Jones was very professional in getting this rectified with minimal inconvenience to me.

Service

My car was collected on time was returned when I needed it ,everything I asked for was done ,what more does any none want ?

Service

all good

Service

I found myself in the situation where I'd bought a car with 11mths MOT. The road tax was now due, I didn't have a valid MOT & we were about to go on holiday. Rather than look for cheap I contacted Partridges hoping for good service...........

Service

Friendly and efficient service. The video is a good addition to the MoT service

Service
Thank you for your feedback, I am glad to see that you enjoy receiving the CitNow as part of our MOT experience

From Start to Finish, a good experience.

Service
Great feedback, thank you

Staff very friendly and helpful, and service completed in a timely manner.One slight issue, the car seat had been adjusted (back and height). Of course this is required for engineer to drive safely, but could have been returned to original position

Service
Thank you for your feedback, your comments are appreciated

Easy to book in. Great service and my car was returned much cleaner than when it went in.

Service
Thank you for taking the time to supply your comments

As friendly and helpful as ever.. partridge are the best BMW dealership I have ever used. Nothing is ever too much trouble.

Service

My car came back with a full report, whilst it was having it's service the staff were very polite and accommodating and offered refreshments and magazines whilst I waited

Service
Thank you for your feedback, it is greatly appreciated

The service representative tried to tell me that I didn't need any work done. Despite my telling her that my car needed something related to the warranty work, it wasn't until I got very angry that anyone checked paperwork.

Service
Thank you for your feedback, it is much appreciated. Our Customer Service Manager will be in contact to discuss the points you have raised.

Wasn't greeted at the door like last time.

Service

Problem solved. Booked in on time. Very attentive staff. Fixed while I waited - time flew by with access to Wifi and excellent coffee and biscuits. Also a chance to see the new 5 series - wow (bit expensive new but can't wait for a nearly new model)

Service
Thank you for your wonderful feedback, we are also very excited by the new 5 Series!

Need to bring the car back as work was incomplete. This is the third visit to complete one job, the first visit was wasted as I arrived at the dealership only to be told that the parts needed weren't in stock...

Service

Very friendly, polite and helpful staff. I was able to work on my laptop while waiting for my service to be done. Plenty of snacks and drink available. The ladies on the welcome desk are exceptional in their welcome.

Service
Thank you for your wonderful feedback

Mark Smith was helpful throughout and took the time to explain and discuss the options relating to the problem. He kept me informed as to the costs involved and the risks that the attempted cures might not work.

Service
Thank you for your feedback, I will make sure Mark hears of your great comments in regards to the service he provides.

Rear Differential Bush is Split and so needs replacing. The service advisor stated it was not a warranty item - I requested her to provide me with a quote which Ive still to recieve. Further analysis indicates this is should be under warranty!

Service

Collection and delivery were as planned, useful information about the service as given both orally and in written form.

Service
Thank you for taking the time to provide your feedback

Tried there best to up load latest map up date ,but no success,am waiting for them to do this

Service

Customer service aspects were excellent; the Service was good. But the charge for diagnosing ai intermittent fault (which didn't manifest itself on the day) was exorbitent.

Service

The work was completed on time and I was kept updated at every stage of the repair

Service
Thank you

THE MACHINE THAT REFINISHES ALLOY WHEELS WAS U/S SO THE JOBS I WANTED DOING ARE INCOMPLETE. IT MEANS ANOTHER HIRING OF A COURTESY CAR ETC.

Service

I rang to get a time to fix a tyre (already booked in) I was given a time. I turned up on time. It took 1hour 40 mins to get my car back - and I didn't even have it cleaned (it was offerred). And getting the insurance form stamped was hard

Service

Problem diagnosed and repaired under warranty with no fuss.

Service

Very happy with service provided by reception and technical staff

Service
Great feedback, thank you

My car was completed within the timescales, the staff were efficient and courteous

Service
Thank you for your feedback, it is important to us

Very friendly and efficient staff as well as a smooth and efficient operation. Comfortable location to do some work with good facilities

Service

Whilst initial greeting on arrival was excellent and created a good impression, I was not allowed the loan car agreed as I did not have my driving licence with me. Confirmed loan car when booking, as well as day before and no mention made of this.

Service

Attentive and informative as always

Service
Thank you

Friendly helpful service

Service

As I have already said, it is always a pleasure to visit Partridge BMW. The staff are welcoming and efficient. It is always a job well done.

Service
Lovely feedback, thank you

friendly and helpful

Service
Thank you

Excellent customer service but at Avery high price

Service

The ONLY criticism I'd have is that it was expensive - a 30+% increase on the same service on my previous X5 - OK 3 years ago, but given that both inflation and wages have moved minimally in this period, that was a surprise!

Service
Thank you for your valued feedback, we are constantly monitoring our prices to make sure we are competitive in our marketplace and surrounding area.

Excellent service at short notice!

Service
Thank you

Hassle free and did everything you said

Service
Thank you for your much appreciated feedback

efficient and informed of everything - never needed to chase up

Service

Ben Service Agent failed to take up a faulty wheel bearing with BMW UK at 38K miles and only just out of warranty. Also asked for a repair quote ZERO response.

Service
I can only apologise for the time it took for our Service team to respond to you on this matter. I understand that our Customer Service Manager, Joseph, has now been in touch.

A comfortable place to hang out while it was been carried out, and the wifi was useful. Staff helpful and good communication.

Service

Service was delivered on time by friendly and welcoming staff

Service

All done smoothly and professionally

Service
Thank you

I actually went to the effort of writing an email to Mr T.Partridge to inform him how satisfied I was with the service. In particular thanks to a Chris Marcham who I felt had a genuine passion and commitment to resolve the issue.

Service
Thank you so much for your wonderful feedback and your email, which I will be sure to pass on to Chris and the team.

The collection of the car from my home was late in the morning and because BMW wanted a download from the car's electronics for some rather vague purpose, I allowed the car to be kept overnight as there wasn't enough time for both service and that.

Service

Quick easy, no messing

Service

You book a fast Track service because it is meant to be that. The clue is in the title 90 minutes. After 2 1/2 hours for what was basically an oil change I had to ask what was happening. No communication was provided beforehand or during.

Service
Thank you for providing your comments. I am sorry to hear of the delay you experienced whilst your vehicle was in with us and understand that a call has been arranged for you to speak with a member of our Aftersales management team.

Everything was done as requested. The service people were polite and aware of what was happening with my car (It had to remain overnight)

Service

Very efficient & customer friendly.

Service
Thank you

We had the original problem repaired under warranty but the poor running persisted. We returned the car and were offered a courtesy car and our car was kept for 2 days while the problem was diagnosed and repaired. Very helpful staff

Service

Although the original timescales were supposed to be 1/2 hour unfortunately it took over 1.5 hrs to replace lower beam lights

Service

Greeted by staff, no waiting, car clean and ready when stated

Service

Partridge is ripping off customers like me. I was charged 100 pounds for nothing. They claim that £83 ex VAT was charged for diagnosis of the problem when it was very clear from the outset that my battery was weak &this was mentioned in my MOT report

Service

From the moment I was greeted at the door my experience was very pleasant and all staff were positive and polite.

Service
Wonderful comments, thank you

The whole experience was a pleasure from start to finish.

Service
Thank you, lovely comments to receive

Overall an excellent customer experience from start to finish

Service

From the very first point at which I expressed an interest in the new 5 Series and right through the various steps in the purchase process, to the actual delivery, the whole experience has been outstanding!

Sales
Thank you for your great feedback

Great service and attention through Lisa Doughty. Patient, knowledgeable and helpful. The whole team was very welcoming

Sales

The staff were very professional and helpfulThe test drive was easily arranged and the car was ready exactly as promisedThe car was carefully explained on collection

Sales

It was a pleasure purchasing a car from Partridge. Lisa helped me to choose the car which met and exceeded my expectations. Purchasing my new car was a simple and stress free process.

Sales
Thank you for writing in with your wonderful feedback.

Staff friendly and very helpful thoughout process

Sales
Lovely comments, thank you

We were kept well informed and the process was straightforward.

Sales

Exceptionally well looked after from start to finish

Sales
Wonderful comments to receive, which are much appreciated.

Charlie Adams provided exceptional service and sourced the best car to match our needs

Sales
Great feedback which I have shared with Charlie, thank you

Really well looked after by Adam and Robin. Got me a great deal on a M140i and made the process of buying my first ever new car very easy. Well chuffed.

Sales
I have shared your excellent feedback with Adam, Robin and the team, thank you

It was a simple smooth transaction and I was made aware of everything that happened to the finance and the car!

Sales
Thank you for providing your great feedback to us

From the start of the process to the end I had fantastic customer service throughout. Everything from phone calls, to paperwork to anything I enquired about was just dealt with straight away and I was kept completely informed throughout.

Sales
Wonderful feedback, thank you

Carl was superb, very knowledgable. Only disappointment was the delay in delivery but that was an issue with BMW not partridges

Sales

Adam Cripps was a pure old school gentleman throughout my experience and he was reassuring when I asked questions and was very thorough I cannot fault him in any respect and he's a true asset to your sales team :-)

Sales
Wonderful feedback, I will be sure to pass your comments on to Adam

Matt kept us informed during every stage of the process, which all went smoothly and on time.

Sales
Great feedback, we appreciate you taking the time to provide your comments.

Professional, friendly and no nonsense,Perfect

Sales
Thank you for your comments

A smooth operation from start to finish, with car delivered a little earlier than expected.

Sales

Carl Briggs at Partridge of Hampshire provided excellent service, went above and beyond to ensure our needs were met

Sales
Wonderful feedback, I will be sure to pass your comments on to Carl

Product first class. Sales person first class

Sales

The reason for this score is that I am still waiting for the handbook on the Navigation system . I was told that it was not the norm to supply but they would contact BMW. Still not received it as of now. I have used the system by trial and error.

Sales

Sales by Kevin Dieper handled very professionally and explained each step as we went along. No high pressure sales and on delivery time taken to go through all aspects of the car including a check up to see all OK call a week later

Sales
Thank you, fantastic feedback which I will be sure to share with Kevin

Excellent

Sales

Attentive sales person who understood our needs

Sales
Thank you

Very Professional and friendly service

Sales

I felt it was a professional yet friendly service I received and did not feel pressurised by the potential sale which allowed me to reflect and make the right purchase.

Sales

The Salesman at Partridge, Hampshire was helpful, professional and keen to answer every question I put to him, regarding performance, fuel consumption, size, handling etc.Throughout the purchasing experience, no pressure was exerted.

Sales
Thank you for providing your great feedback, we appreciate you taking the time

Matt kept me informed of what was happening with the car & was able to help when I got the date wrong for signing the paperwork.

Sales

The person we dealt with i.e. Lisa Doughty was an exceptional ambassador for the BMW range. Nothing was a problem to her and time was made available at every visit with no rush.

Sales
Wonderful feedback, we appreciate you taking the time to write in. I will be sure to pass your comments on to Lisa.

Everything was dealt with in a friendly yet professional manor.

Sales
Many thanks for your valued feedback

Carl Briggs was professional, knowledgeable and helpful. He listened to what I needed, located the precise car, and had it ready for collection within 10 days. First class.

Sales
Great feedback, I will be sure to share your comments with Carl

Friendly and professional service

Sales

Matt, the Sales Executive, was responsive and attentive throughout the whole process. He quickly responded to my changing requirements and kept me well informed of the progress of the car. Delivery was very smooth.

Sales
Thank you for your valuable comments

Please note, my name is Mr David White and not the name requesting this survey. I purchased a touring M sport and I'm very happy with the service

Sales

Very helpful staff

Sales
Thank you for providing your feedback

Matt was very helpful and friendly! He was there to answer any questions that I had when I was waiting for the car and helped show me everything when I collected the vehicle.

Sales
Great feedback, I will pass your comments on to Matt.

Purchase and delivery were both very quick, everything was explained well and all options given to me before I made a firm decision. Emails were answered very quickly and there was always someone to help over the phone.

Sales
Thank you for your great comments

I was kept fully informed throughout, Adam the salesperson updated me regularly right from our first test drive to subsequent purchase and delivery. Nothing was too much trouble, even changing the specification at the final hour!

Sales
Fantastic feedback to read, I will pass your comments on to Adam and the team

Although I was told the car would ready for end of September/beginning of October 2016 I actually took delivery 6/1/17 it was worth waiting for. I am very pleased with Car.

Sales

Nothing was too much trouble. During the purchase process I was provided with all the options, benefits and implications & once the order placed I was kept up to date with the whereabouts and timings. The handover was thorough friendly & professiona.

Sales
Thank you for taking the time to write in with your wonderful feedback, it is appreciated

Very efficient quick service from initial visit when taken for a test drive with sales person Matt Piskorz. Then he provided excellent service in finding a vehicle which met my specifications from stock list and getting the best deal on PCP for me.

Sales
Thank you for providing your great feedback, which I will be sure to share with Matt