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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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In November and in January I had to have new tyres fitted, on both occasions shortly after I left the garage I had to return for them to be checked and refitted because the warning light came on. On the 2nd occasion this meant I missed another appt.
I now have other error messages appearing since work completed, I will be calling to discuss . Appears work undertaken is now draining my battery usage.
I emailed the garage to confirm that a alloy wheel repair was booked in - it was confirmed on arrival I was asked have we seen it yet? And the work wasnt done as it needs to be sent away and the car was there 2 day so another booking is needed
This was the first time I had used this dealership, I felt that they did not offer such a professional experience as I am used to. When booking the MOT there was no assistance in getting me away from dealership or back to collect the car,
All organised when I arrived. Excellent. Had a sales representative's X3 to test which the car was in. Excellent. But car whilst OK outside (it was a damp day) it was unnecessarily dirty inside which does not show BMW or the car up in a good light.
Al staff were attentive and courteous
As it should be
Looked after me very well
Failed to carry out the items I requested to be looked at first time. Suspension issue described Luke the be found (I heard it on the journey back home). Passenger seat jammed back across the child seat in the rear.
Friendliness, professionalism and overall nice people giving a good experience.
don,t have time to continue this survey.........too in depth!!
Every time I visit Partridge BMW, I am made to feel very welcome and at ease as soon as I walk through the door. I get greeted, asked how they can help, and then offered a drink. I almost feel like royalty!
didn't have to wait too long, curtsy car provided
Informative, on time and looked at best option to suit me
Video of the inspection was brilliant interesting to see what is being looked atBooked in for other work as well as due service but on inspection was deemed unnecessary so service schedule recadjusted.
It should not have taken me, the customer, to point out basic key aspects of a warranty in order to have a basic issue resolved. I felt that the dealer was trying to exploit any potential vulnerability or inexperience in me to avoid having to claim.
My MOT was competed as arrange and in the time stated, the car was also washed.
Did what I asked & car was ready on time.
Options explained and issues noted
polite -and easy - cleaned nicely
Very efficient and friendly.
Polite and efficient service.
Only 'complaint' was that although I had been told the car was ready I had to wait 30 minutes for the at to be finished off
Every visit I have made to Partridge has been trouble free and has fully met my needs and expectations.
Very fast, professional and ready sooner than I expected.
Kept informed of progress and very efficient service.
Car wasnt washed, service covers left inside vehicle
100% clear communication and planning on what you said you were going to do, plus you finished the software upgrades early, which was a real help for my day!
Premises were freezing cold. I was advised the MOT would take 40 mins. It took over 2 hours. Was not kept updated by my 'Service Manager'. While he initially said the brake fluid needed changing I was the one pressing him for timescales
Excellent re the warranty work, but disappointing that I had to go to the trouble of going elsewhere for a new tyre & 4 wheel alignment check, as your prices are too high in this regard. 25% more for the tyre & over twice as much for the alignment.
Because I had to go back in to tje retailer when it could've been fixed the first time and I also had to leave work and spend half a day fixing this.
As above; efficient, reliable, professional, good coffee
Main reason I haven't scored this more highly is that it took much longer to fix the problem than estimated and I think some of this delay could have been avoided.
too many new faces , same as when we bought car, and still not recived text/e mail re handbook cover
I was told about everything that had been done and the car was washed on collection
Staff excellent. Cost of parts and labour very expensive
Partridge of Hampshire, provides an excellent service and are pleasant to deal with. A courtesy car is provided free of charge and my car is returned cleaned outside and inside. On inspection services a video is provided of the underside.
i got the service that i expected
Great service from Service Professional Sarah
No further explanation necessary!
Very satisfied with the service experience managed by the service representative
Although the premises were very clean and modern i found basics of just finding somewhere to park a challenge Attentive staff with their undevided attention all though the prices for additional items were not given until I requested
Unable to receive free car wash due to power failure.Was offered a free wash if I returned another time
Mended my X5 very quickly.
Staffs were so kind and professional.
The service received from Partridge was less than satisfactory.I'm happy to give a full detail, which will take more space however in summary, they did urnequested additional activities , damaged the paintwork and I still haven't received a response
From booking the car in, to its collection from home and delivery back to my home there were no problems. I was kept informed of progress. Many thanks!
found out when collecting car, midway between this service & next, some pedestrian safety struts need changing. None in stock & so you wanted car back next day - really! Because it wasn't convenient to come back you couldnt switch off service light
Very satisfied with the work carried out
Prior to a repair I was given a telephone quote which I accepted. After the repair, BMW tried to charge me £100+ for a job quoted as £65.
The only criticism I have is with the inadequate level of customer parking at the Chandlers Ford showrooms. It is stressful arriving in sufficient time to deliver the car for service, only to find no parking spaces free.
Been twice to Partridge and both had terrible service. Not at all what id expect from a premium dealership whilst bringing in a premium car
Unlike previous occasions, my car was not cleaned at the end of the service and MOT. I was also called during the day to say that my car was ready to collect, however, when I arrived at the service centre I then had a half-hour wait for the rep.
Good, timely service and I was kept informed of progress
I was kept informed about everything
Waited quite a while when it came to collect my car as car was not ready 45-60 mins. Invoice was incorrect and nearly twice as much as servicing quoted but this was corrected after I questioned it. I was not informed car was ready for collection
I felt valued
The car was booked in for when it was convenient to me. The service was prompt and well informed
On arrival the staff could not find any record of my appointment even though they had emailed me me to confirm.
I had spilt coffee on my dash. I checked it in with Service and specifically told them that the spillage was on the centre console (A/C, heating controls, DVD etc). A lady called me & talked about the IDrive. It was only this they fixed (£700)
Service ok and on time. Promised a free valet and wash, but due to excessive overload on services, car returned without wash or valet. Advised to call in any time to have it done, but its 20 miles round trip and time so will not bother
£15 charge required by Partridge for waivering £750 excess charge on courtesy car for a factory recall repair is in acceptable. In fact any charge for a courtesy car for a premium brand garage is unacceptable.
There was a power cut on the day of my MOT. It had to be cancelled, then I had to chase for the next 3 days trying to get it rearranged before the expiry
Staff very caring and attentive to my needs
Everything was done as planned including the provision of a courtesy car
Told car would be ready - waited over an hour while car was being washed - when car finally handed back it had been washed but dripping wet & not vacuumed inside. Would expect a premium service.
Very efficient service was like clockwork
very busy phone lines and can be difficult getting hold of people, but eventually one can.
A mistake was made a year ago. When it was discovered this year the mistake was acknowledged and rectified with no damage done.THAT is why I am awarding five stares: we all make mistakes at one time or another but acknowledgement is often hard.
Welcoming polite informative staff which makes all the difference.
Work took longer than quoted and mistakes by engineers
All work carried out as asked and also video email very good
Problem remained after service that bonnet didn't lock properly, which was only apparent laterThe problem was solved after I took the car back but bonnet scuffed by then
Friendly, efficient and reliable. The coffee and bus units were pretty good too!
Kept me informed, very good service
I enjoyed reading your comments, thank you
Take too long and feedback has been given.
Easy enough but too pricey
Thank you for the valued feedback, we are constantly monitoring our prices to ensure we are competitive in our market place and surrounding area
Very professional service, everything explained.Valued as a customer
Wonderful feedback which I will be sure to share with the team
After a difficult start as my service had not been registered by my talk to the call centre.The service reception manager ensured everything went well and completely controlled what could have been a difficult situation to my complete satisfaction.
Attention to detail is always there
They didnt seem to know what they were doing.
Awkward to book constantly being told no and no space
There was a lack of communication within BMW hat caused me to return home to get proof and lengthen the time of the job
I booked the service on this day as a courtesy car was also available on this date. But the courtesy car booking had got lost and I had to wait whilst one was found for me.
Check-in and out takes too long
Couldn't fault them.
Great, simple feedback. Thank you!
This time was OK, and better than a couple of earlier visits this year. There is still sometimes a wait to see your appointed representative, despite other people being free. And customer parking is often a lottery whether there is a space left.
Good quality service and attention to detail
Staff were very diligent and very helpful. My only disappointment was that the work could not be carried out on the day due to a part not being available. Also I was not informed of this even when staff new long before I came back to collect my car
As above. Staff couldn't do enough for you.
From my personal experience with Partridge service is that it far exceeds other dealers in this area, and the personal touch given by the staff is what I expect from a main BMW dealer.
Good result however discussion should not have been necessary in the first place
Great customer service.
The same comments as above.
I booked 3 appointments for same reason and spent £400 still the problem exists.
My reason is exactly the same as above.
I received the video of what was required (new tyres), I had booked it telling them I needed new tyres. I was called saying all work completed. On collection none of the tyres had been changed!!!
Took sometime to correctly identify my Vehicle (Alpina)
I had a problem with my car's battery. It is an approved used BMW so I took it to my nearest BMW centre . They tested the battery charge overnight then arranged with BMW UK to replace the battery foc to me despite not being covered by the warranty.
Not as satisfied as previous visits. Apart from the Service, I asked for one small problem to be rectified and it wasn't.
I received a warm welcome at reception and I was seen promptly by a member of the service team. I was given an estimate of how long to wait - which proved to be very accurate. The coffee and biscuits were a bonus!
good friendly treatment
Based on my last service, my car also required new front tyres which would be in the next day so I arranged for the car to remain with PartridgeBMW overnight. BMW exceeded my expectations and car was ready before 5pm the same day. Excellent service!
Efficient and complete, would have been 5 but there was nowhere to park when I arrived and I had to leave the car in an exposed position.MOT and vehicle inspection was completed efficiently, no problems, bill was as expected and car was valeted.
Thank you for your honest feedback which is important to us
I don't think anything could have been done any better. Sevice great. Staff great and car exceptional
everything was excellent from loaning me a hybrid for a couple of days to test drives which actually confirmed my opinion to purchase my first 5 series.
Excellent communication lovely service on car in show room
Treated with respect on every occasion and looked after by my regular contacts at dealership
No complaints whatsoever
From placing my order to receiving my car, James Dillion was excellent, nothing was too much trouble
Excellent customer care and attention to detail.
The process was easy and straightforward even though I was out of the country for some of the time during the process and it was also concluded over the Christmas break.
Excellent service from James Dillon, built good rapport, kept me informed, helped me with my decision to stay with BMW
No problems, everything was handled promptly. I also managed to change my lease term from 48 to 36 months just before pick-up and that was also hassle free
Overall, the experience was better than previous experiences, which have all been with Mercedes. The handover of the car, in particular, was brilliant.
Pre purchase process for exemplary. Hugely disappointed hat the car was delivered 3 weeks later than original suggested date . This meant I had to use train as previous car had been handed back. Very inconvenient
Matt PISKORZ and the team at Partridge always go out of their way to make sure that I'm a happy customer and that is why I will return when it's time to change my car again. It's certainly somewhere that I would recommend.
Only reason for not giving 5 is because the service centre was pretty cold, and being in there for 3 hours wasn't the most comfortable.
Partridges are a busy monster dealer. New to me as I tried to buy from Snows on the IOW, who are not up to BMW standards - by a mile or two. Nobody on the Island has a good word on any aspects. They choose to go to the mainland, 9 out of 10 owners.
Polite and understanding
Thank you for providing us with your feedback
Delivery was quick, handover was efficient, very satisfactory.
We were spending a lot of money on a fabulous car and the sales team need to remember to make the customer feel special from the time they walk through the door until they take delivery of the car and then also through the after sales experience.
During the purchase process I was informed of all options available. While waiting for delivery I was kept informed of the status of my order and the expected delivery date. The car was delivered as expected.
No problems, good service form sale staff
Thank you for your comments
It all ran very smoothly
I enjoyed reading your feedback, thank you
They delivered on all their promises
Thank you for your great feedback
Very friendly. Adam Cripps was a pleasure to deal with from start to finish and beyond!
Overall very good. Only downside was a delay of a few weeks in delivery, taking the total time from order to delivery out to nearly 5 months.
We are glad that you were happy with the service you received from us at Partridge of Hampshire and hope you enjoy every journey in your new car
Excellent service provided throughout the purchase process .Wayne Simms & Carl Briggs Partridge Sales executives kept me in the loop of various stages of sales window.very knowledgeable & trustworthy .
The sales staff were extremely professional and helpful. I would have awarded 5 stars but for the seemingly onerous administration systems.
I have a bmw dealership just 1 mile from my house (cooper cobham) when I went in there there was a complete lack of interest and I ended up walking out. I went to partridge bmw and the service was excellent. the dealership service is excellent
We are glad to hear that you enjoyed your experience here with us at Partridge of Hampshire and thank you for sending in your feedback, which is so important to us
Would have been a 5 as everything else was faultless. However, due to a lack of suitable space, the centre was unable to offer space to my 3rd party detailed to prepare my car prior to delivery.
fabulous treatment at a great dealership
Thank you for supplying us with your wonderful feedback
Lewis Doyle with whom I was first put in touch tried his best, but was new and made endless mistakes. His boss Kim Conway-Birks helped make sure that we achieved the right outcome in the end. She is truly professional.
A pleasant experience
The staff were great and the experience was pleasurable.
Wonderful feedback, thank you
Bought car from Southampton dealership Partridge of Hampshire.Car arrived on time delivered by Stan.Perfect arrangements conducted by Chris Toope
Thank you for your wonderful feedback which I will be sure to share with Chris, Stan and the rest of the team