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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. So if professional excellence matters to you, come and talk to the local experts.
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As above. Staff couldn't do enough for you.
Good result however discussion should not have been necessary in the first place
From my personal experience with Partridge service is that it far exceeds other dealers in this area, and the personal touch given by the staff is what I expect from a main BMW dealer.
Great customer service.
My reason is exactly the same as above.
I booked 3 appointments for same reason and spent £400 still the problem exists.
The same comments as above.
I received the video of what was required (new tyres), I had booked it telling them I needed new tyres. I was called saying all work completed. On collection none of the tyres had been changed!!!
Took sometime to correctly identify my Vehicle (Alpina)
Not as satisfied as previous visits. Apart from the Service, I asked for one small problem to be rectified and it wasn't.
I received a warm welcome at reception and I was seen promptly by a member of the service team. I was given an estimate of how long to wait - which proved to be very accurate. The coffee and biscuits were a bonus!
I had a problem with my car's battery. It is an approved used BMW so I took it to my nearest BMW centre . They tested the battery charge overnight then arranged with BMW UK to replace the battery foc to me despite not being covered by the warranty.
good friendly treatment
Based on my last service, my car also required new front tyres which would be in the next day so I arranged for the car to remain with PartridgeBMW overnight. BMW exceeded my expectations and car was ready before 5pm the same day. Excellent service!
Efficient and complete, would have been 5 but there was nowhere to park when I arrived and I had to leave the car in an exposed position.MOT and vehicle inspection was completed efficiently, no problems, bill was as expected and car was valeted.
Thank you for your honest feedback which is important to us
Excellent customer service every time so far.
Great feedback, thank you
Completion ahead of estimate, friendly personal service
Great to feed your comments, thank you
Found the problem and fixed it. Even put a technician in the boot to find the rattle!
We like to leave no stone unturned! Thank you for taking the time to write in with your feedback.
Easy and no nonsense
Thank you for providing us with your comments
Very helpful staff who were able answer my query.
Very accommodating to my needs.
Thank you for providing us with your great feedback
As above and always received excellent customer service.
problems with our new car after 2 weeks!! But was sorted just a shame they occurred.
The experience was a pleasure from start to finish
Lovely feedback for the team, thank you!
Courteous and efficient service and a pleasant waiting area (with good coffee!)
For the amazing customer service received - expectations were managed while communication was very respectable and considered at all times.
Wonderful feedback, we are pleased to hear that you enjoyed your experience here with us at Partridge of Hampshire.
I was kept in the picture at all times
Just in the level of courtesy and quality of the product and their customer service (Partridge BMW - Eastleigh)
Quality of work not an issueBooking of appointments and warranty issues
Only problem was my previous BMW Assistance experience had not been highlighted.
When dropping a car off for service Indo not want to be offered a coffee or a cake I simply want to drop it off and get on with my day. Also whats the point in dropping the car off at 7:45am when they dont start work on it until 14:00??
Your Front-of-House representative explained everything I needed to know in a friendly and efficient manner.
Friendly helpful staff, they sent a short video of the underneath of the car explaining the condition of brakes, tyres etc.
Thank you for taking the time to provide us with your comments
First rate contact and co-operation
Thank you for your wonderful feedback
Service brilliant as usual.
Great feedback, thank you
I arranged a service to suit my time schedule, the service was carried out and I was telephoned as soon as it was completed. Staff were polite and professional.
Thank you for the great feedback, which is important to us
Sent video of car health check, and kept informed throughout as to what needed to be done, what the options were, costs etc. - so no nasty surprises!
Thank you for taking the time to provide us with your great feedback for the team
You did what you promised
everything was done to spec, and in time advised
Only criticism I have is that the receptionist who took my booking was rather curt. When I asked if it was possible to have a hire car I was told in no uncertain terms that I need to book much earlier in future.
I have no complaints what so ever about the service .I particularly like the video .
The repair was done very well - I cannot commend the engineer highly enough for this. However my car was damaged while with the dealer, which unfortunately put a damper on the original problem being fixed!
See previous answer
Easy drop off - keys in letterbox on a Sunday out of normal hours. Called me once car was ready for collection.Technician explained what had been done and what would be required in near future. Excellent coffee and biscuits while in showroom looki
Great to hear all about your experience with us here at Partridge.
Good customer service very friendly staff
Thank you for your lovely feedback
I had a poor customer experience at Bournemouth bmw, so I used that as the benchmark
I had a little bit of problem with my i connect next but after I went to the Internet I managed to sort out my problem myself and I reported back to BMW of what actions I took Colin was very happy I took the time to report back the outcome .
Everything finished on time and as requested
Good experience. All worked as planned.
Courteous and efficient
Works was completed as requested, within the day. Asked for car not to be washed and it wasn't, which was good.
Thank you for taking the time to provide us with your feedback, which is important to us
Easy to book in, great to get a courtesy car and good service all round. Only comment for feedback would that the wash & vac looked rushed and I've definately seen it done better during previous services.
Thank you for supplying us with your honest feedback, which is vital to enable us to continuously monitor and improve on our services.
Friendly and efficient service, they kept me in touch with all arrangements regarding the collection and return of my car.
Very satisfied customer.
We are always happy to receive this feedback, thank you!
All. Aspects. Of. Dealing. with. Partridge. Was. A. Pleasure.
Great feedback for everyone, thank you
Partridge normally provide a very high quality service from booking to completion. However, there was a small patch of mud on the driver's side door which had not been cleaned when the car was returned after the MOT.
I am sorry to hear that on this occasion our valet team did not meet our usual standards but thank you for taking the time to write in with your valued feedback
There is nothing I can think of that dealership could do to improve service.
Wonderful comments, thank you very much
Problems sorted efficiently
Excellent customer service.
As above. I also particularly like the video review of my car, sent to my phone, from the engineer working on it. An excellent service to offer the customer
Our CitNow videos prove very popular with our customers and we are glad to hear that you enjoyed this aspect of your Service and thank you for taking the time to provide us with your feedback.
Efficient and friendly service.
a great example of a superbly run Retailer from the moment you arrive to the point you collect, the service and staff are exemplary.
I had to have 2 new tyres fitted it would have been good service to check the pressure in the the other 2 while you had it
Would have been 5 if booking had been easier initial
Problem seen to straight away. Resolution seems good.
Prompt and efficient service and a wonderful reception staff
Excellent service, just wish it was cheaper
Repair undertaken under warantee. Software updated, but when car not ready for collection, a courtesy car was supplied instead. Customer service a Partridge better than any other BMW dealer I have been to.
Thank you so much for taking the time to provide us with your excellent feedback. We pride ourselves on our customer service and it is a real joy to read your comments
The garage did what they said they would and kept to the time given
Normally I get great service, but on this occasion the service was pretty terrible. It took a discussion with the Service Manager before things were actually sorted out, after weeks.
Because I was completely satisfied with the service...
Three stars because of above experience.
They're service was excellent and they tried to make up for BMW's lack of assistance themselves. Eventually I managed to get a lift home and then they drove the car back to my house (20 miles) when the issue was resolved.
Nothing to fault
Great feedback, thank you!
They told me 1 and half hours then took 30 mins longer to wash the car. I got the impression that washing it was a fuss. When washed not properly wiped down.
I apologise if the complimentary wash did not meet your expectations. Please feel free to drop the car off at a time suitable to you and we will carry out another clean on the car. Thank you for your feedback.
You fixed the issue with my iDrive system, but lost all of its settings, moved my seat so much I couldnt even get into the car, moved all the mirrors, and reset my trip computer (which I needed the mileage from).
I had a waiting service which was done on time and car cleaned. However should check where the service team put the car keys!!!
Thank you for writing in with your honest and constructive feedback, which is important to us. Your comments have been passed on to the team
I wasn't happy that I was told when I booked on the phone I had to wait and I couldn't have a car to loan whilst my car was in. She said because it was only 1.5 hours I needed to wait. this wasn't true. Meaning I had to take holiday from work
The service was done efficientlyand other items attended too.
inside valet missed out centre consol and some fluid on outside front screen which smeared under wipers so had to wash off by hand. Otherwise all good
Vehicle on recall, to get loan car needed weeks notice.. Service overall excellent tho loan car originally set by wasn't charged up (an I3 which considering it was a Monday thought was pretty poor planning)substitute was found very quickly however
I liked the welcome I received from the receptionist and the service man ( Ben)
Car was brought in on a recall with a courtesy hire car to be provided. When picking up the car I was told that I would have to pay to reduce the excess - I was not amused! After some protracted discussion, it was eventually waived.
The work carried out was to the highest standard and I was kept fully informed of progress
Took my car in to have a roof sealed replace, explain/ show video to the service advisor which panel was leaking!, got my car back two weeks later still leaking engineer placed wrong sealed which I was made to pay and further repair to put right.
Servicing was thorough but the recommendations of items which needed attention in the future gave no real indication of their urgency
Everything done to my satisfaction. Car was collected and delivered promptly and the service rep (Sarah) was very helpful and communicated very well.
This is the second BMW I have purchased from Partridge and I cannot fault the excellent service provided to a customer.
Service issues not resolved with no promised follow-upalong with poor paperwork - work completed documentation not provided and what sruffy Paperwork was provided stated next service due on Sept 2016.
I dealt with Simon and Dominic. Very professional and looked after my needs. Both made the experience at Partridge very relaxed
We appreciate your feedback, thank you
Service was completed promptly, while I waited.
Bit of a wait to get an appointment, but otherwise good service.
Excellent service, always very courteous - faultless
As per previous answer. There is slight room for improvement but I was generally satisfied by the experience.
Took longer than expected. Despite that the staff were excellent. I am not technically able to evaluate the service of course.
Easy I am very happy.
A pleasant experience
The staff were great and the experience was pleasurable.
Bought car from Southampton dealership Partridge of Hampshire.Car arrived on time delivered by Stan.Perfect arrangements conducted by Chris Toope
Thank you for your wonderful feedback which I will be sure to share with Chris, Stan and the rest of the team
I was kept informed with every step of my car's build process from order to delivery
We are glad to hear that you enjoyed your experience with us at Partridge and wish you many happy miles behind the wheel.
Everyone was very helpful and car was ready earlier than expected
Great feedback, thank you
The experience at Partridge BMW was very relaxed,Adam was very helpful andknowledgeable and guided me through the process in a stress free manner.
Great feedback, which I will be sure to share with Adam and the team
Excellent greeting, did not wait too long, staff knew what they were going, sales team excellent
Thank you for taking the time to provide us with your comments, they are important to us
I am hard of hearing - I wish sales personnel were better trained in speaking clearly and a bit more time was spent explaining/demonstrating its very advanced technology.
Every aspect was covered and open to all questions I required answering
everything went to plan
Very pleased. I picked my car up from the centre and it was ready on time and order time to delivery was excellent
Thank you for your feedback, we are glad that you enjoyed buying your new car with us at Partridge of Hampshire
It is the second BMW I have bought from this dealer & went to them again because they are excellent people to deal with.
I enjoyed reading your comments and wish you many happy miles behind the wheel
The car as presented was in concours condition, and elegantly done. It made me feel very special.
Thank you for taking the time to write in with your wonderful feedback
The dealer seems good and the individuals I dealt with were great, but they failed to ensure proper handover between staff when the salesman I'd been dealing with initially left, and there were irritating communication failures as a result.
Pre-booked test drive, wrong car offered 50 minutes to put it rightOffered to show colours etc on the computer - in a car showroom! 4 hours to test drive and order car and still did not do all the TCF discussions.Car dented at dealer - more delay
Good information at all times.
Thank you for sending in your great feedback
Very helpful sale person
Wonderful feedback that I will share with the team
As above. Excellent service throughout the process from Partridge and Matt Piskorz in particular. Regular communication from start to finish and friendly and professional attention.
Brilliant feedback for Matt and the team, thank you
All good, probably the only problem was was the sales of the forward firm suggestion to pay in advance for servicing.
Consistent and caring attention.
Adam Cripps who dealt with the purchase of this car was excellent throughout. Apart from sourcing the car, he dealt with all my queries at our meetings, efficiently conducted the process, and answered all email questions promptly and comprehensibly.
Wonderful feedback for Adam and the team, many thanks for taking the time to provide your comments.
The overall buying experience was excellent. The sales team were very profesional.The only shortfall was there was no BMW product specialist to demo or help setup the new idrive despite requesting for one prior to making collection arrangements.
Sales person was helpful but some confusion on the return of the v5c and parcel shelf led to a delay in repayment of the part exchange deposit
Thank you for taking the time to provide us with your honest feedback
as per the above I am afraid - the sales process was of course very good...but then I felt very let down and it seems that BMW were only interested in my money and not the whole experience - BMW should be a total experience...
Oliver took the time to explain all features of the car and walked to back out once I signed the paperwork. The aftercare seems to be as important to you as the sales and this is refreshing and I have to admit unexpected. Am a happy customer!
I was delighted to read your fantastic feedback, which I have passed on to Oliver and the rest of the team.
Extremely pleasing experience right through from start to finish.
Wonderful feedback, thank you
Did not even have to go to the centre. All dealt with by phone and email
Thank you for providing us with your great feedback
Very satisfied, including the cleanliness of the centre, layout with smart waiting area, drinks as required, access to wifi and all staff had a smile on their face.
We were so pleased to receive your fabulous feedback, and so glad that you enjoyed your experience here with us at Partridge of Hampshire.
The sale executives Lisa Doughty was very helpful and kept me fully informed about finance and date of delivery of my vehicle and even insured my car temporary ....
Great feedback which I have shared with Lisa and the team
There is no information regarding the delivery.
Matt and Dominic at Partridge's were absolutely superb. They were helpful, professional and made it a pleasure to buy a new car. Can't rate them highly enough. Also, staff were so kind to my children - made it effortless to buy a new car.
Thank you for writing in with your fantastic feedback and for supporting our business. I have shared your wonderful comments with Matt, Dominic and the BMW Sales Team.
I was very happy with being taken through the functions of the car and the setup of my mobile phone. We ran into some problems enabled the Connected application but I managed to resolve those issues later.
Thank you for taking the time to write in with your feedback. We wish you many miles of happy motoring ahead.
It was a no-fuss no pressure process clearly aimed at getting me the car I wanted, not the car they wanted me to buy..
Wonderful feedback, thank you
Partridge BMW Southampton and Lisa in particular gave me a great experience with the purchase of my new BMW. I was kept updated on my build status regularly and the customer service throughout was excellent.
We are glad that you enjoyed the purchased process with us here at Partridge and with Lisa. We wish you many happy journeys in your new vehicle.
They took their time to ensure I understood the deal & finance. They were courteous, and polite.
Wonderful comments to ready, which are greatly appreciated
Again, very happy with the overall level of service in spite of some unexpected issues.
I am pleased to read your comments and am glad that we were able to make the experience of buying your new car enjoyable, even when the unexpected occurs. Thank you and we wish you many happy hours of motoring ahead.
Lisa was thorough in helping us decide what we wanted and then finding the perfect car at the right price. Then everything was so easy.
Fantastic feedback, many thanks
We started very badly until we were assigned the sales person Adam Cripp.
I am sorry that you found the initial experience with us to be poor, however I am pleased to hear that this improved greatly when Adam took over the sale with you. Thank you for taking the time to write in with your honest feedback, it is important to us.
the process was great all the way through and they were attentive at all times
Great feedback, much appreciated. Thank you for your business
Care was taken to ensure that all details of the sale were well presented and delivered
Thank you for taking the time to provide us with your great feedback
As above, very good service and attention to detail
As above great service, great staff at all levels, felt very well looked after.
Lisa Doughty gave us a fantastic experience when buying our vehicle. During and after the final hand-over Lisa kept us informed of the process and progress made.
Great to hear that your experience of buying a car with Lisa was so enjoyable, I will be sure to pass your comments on to Lisa and the team.
All my needs were met quickly.
Great feedback, thank you
Good service and regular communication.
Thank you for taking the time to provide us with your wonderful feedback
Disappointed that I didn't get 7 day complementry insurance that used to be given