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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. So if professional excellence matters to you, come and talk to the local experts.
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Repair undertaken under warantee. Software updated, but when car not ready for collection, a courtesy car was supplied instead. Customer service a Partridge better than any other BMW dealer I have been to.
Thank you so much for taking the time to provide us with your excellent feedback. We pride ourselves on our customer service and it is a real joy to read your comments
Excellent service, just wish it was cheaper
The garage did what they said they would and kept to the time given
Normally I get great service, but on this occasion the service was pretty terrible. It took a discussion with the Service Manager before things were actually sorted out, after weeks.
Because I was completely satisfied with the service...
Three stars because of above experience.
They're service was excellent and they tried to make up for BMW's lack of assistance themselves. Eventually I managed to get a lift home and then they drove the car back to my house (20 miles) when the issue was resolved.
Nothing to fault
Great feedback, thank you!
They told me 1 and half hours then took 30 mins longer to wash the car. I got the impression that washing it was a fuss. When washed not properly wiped down.
I apologise if the complimentary wash did not meet your expectations. Please feel free to drop the car off at a time suitable to you and we will carry out another clean on the car. Thank you for your feedback.
You fixed the issue with my iDrive system, but lost all of its settings, moved my seat so much I couldnt even get into the car, moved all the mirrors, and reset my trip computer (which I needed the mileage from).
I had a waiting service which was done on time and car cleaned. However should check where the service team put the car keys!!!
Thank you for writing in with your honest and constructive feedback, which is important to us. Your comments have been passed on to the team
I wasn't happy that I was told when I booked on the phone I had to wait and I couldn't have a car to loan whilst my car was in. She said because it was only 1.5 hours I needed to wait. this wasn't true. Meaning I had to take holiday from work
The service was done efficientlyand other items attended too.
Vehicle on recall, to get loan car needed weeks notice.. Service overall excellent tho loan car originally set by wasn't charged up (an I3 which considering it was a Monday thought was pretty poor planning)substitute was found very quickly however
inside valet missed out centre consol and some fluid on outside front screen which smeared under wipers so had to wash off by hand. Otherwise all good
I liked the welcome I received from the receptionist and the service man ( Ben)
Car was brought in on a recall with a courtesy hire car to be provided. When picking up the car I was told that I would have to pay to reduce the excess - I was not amused! After some protracted discussion, it was eventually waived.
Servicing was thorough but the recommendations of items which needed attention in the future gave no real indication of their urgency
Took my car in to have a roof sealed replace, explain/ show video to the service advisor which panel was leaking!, got my car back two weeks later still leaking engineer placed wrong sealed which I was made to pay and further repair to put right.
The work carried out was to the highest standard and I was kept fully informed of progress
Everything done to my satisfaction. Car was collected and delivered promptly and the service rep (Sarah) was very helpful and communicated very well.
This is the second BMW I have purchased from Partridge and I cannot fault the excellent service provided to a customer.
Service issues not resolved with no promised follow-upalong with poor paperwork - work completed documentation not provided and what sruffy Paperwork was provided stated next service due on Sept 2016.
I dealt with Simon and Dominic. Very professional and looked after my needs. Both made the experience at Partridge very relaxed
We appreciate your feedback, thank you
Bit of a wait to get an appointment, but otherwise good service.
Service was completed promptly, while I waited.
Excellent service, always very courteous - faultless
As per previous answer. There is slight room for improvement but I was generally satisfied by the experience.
Took longer than expected. Despite that the staff were excellent. I am not technically able to evaluate the service of course.
Easy I am very happy.
Prompt, reliable, friendly service
Would have been Completely Satisfied if the engineer had been able to check tyre pressures. The valve caps were not difficult to remove when I check them myself later.
Kept informed of what was happening.
Very poor communication with the service adviser , called 3times unable to get hold of him ( complete veil of secrecy
You hadn't arranged the correct demo car for me - this was the second time you had not organised this properly. You forgot the fuel filler cap from the service which I had asked to be replaced with a new one, when I first booked the car in.
Richard always makes me feel like the most important customer in the dealership. Very professional and ALWAYS does what ever he says.
Efficient, friendly and helpful
Fault in driver window not identified last year, took 2 days to rectify and expensive, but now seems satisfactory.
Job completed , on time and explanation on work knowledgeable
Thank you for your great feedback
As above - further more whoever valeted the car didn't clean the bodywork in the channel under the boot lid!
smooth operation and i appreciate the health check and the warnings of future work to be done
Very pleasant and friendly staff, always very helpful
Staff always welcoming, smiling and happy to serve.
Work done on time as promised.E- mail and video of works was very impressive.Very professional experience.
I was completely happy with all aspects of the experience.
Well looked after by Rob when booking in car. Very efficient with attention to detail,courtesy car, arranging collection, job done.Mechanic came for a test run and very obliging trying to determine an intermittent rattle.......but he found it!!
They did everything we could have wanted no reason to complain it was very pleasant.
Car collected and returned as promised, clear service report, valeting much appreciated
I was disappointed that the advice I was given ran contrary to what I had read on the main BMW site. I be ones the car in to investigate why the front 12v charge point was not working. I was given the wrong advice by the service desk
Good overall, but wish to have more selection on the appointment time
Sump oil spilt over plastic engine cover areas could have been cleaned up a bit more professionally.
See above. Also we were able to drop car off night before service
All staff pull together as a team. You are made to feel valued, whatever the reason for your visit.
Still have to come back
Staff look after customers well.
Good professional service
From entry to exit the service is professional and thorough
Because i was and I was not dissatisfied!!!!!!........My car was certificated and hence I had a small bill........
the service coordinator was useless and had no empathy for the inconvenience caused to myself. The service manager had to be requested to express my disappointment in the poor service but by that time I had lost all trust in Partridge BMW
The car was in longer than I expected as it took a long time to find the fault with the electric windows
Good customer service
Thank you for supplying us with your feedback.
Convenient and attentive customer care.
All as expected
They accommodated me quickly for a repair me at a time of pressure
Quick and efficient service
Polite, prompt, friendly but professional when booking our car in for it's Annual Service, during which included keeping us informed of progress and upon collection.
Thank you for your wonderful feedback, which I will be sure to pass on to the team.
Easy to work and get car fixed
Great comms and updates on faults, costs and progress
Poor service, poor communication
It took too long from completion of work on car to the wash and clean being done. Too long a wait. it would have been OK if I had been warned of the extra time taken to have this done. Given impression it would all be done within the hour not 2 hours
As above - one star lost because the I had to chase to find out the state of the car and when could I pick up to be told the whole door and window mechanism was was in bits and the wrong part was ordered
Very helpful staff and car was repaired with no issues and time scale met.
Thank you for your great feedback, it is important to us
See previous response
Straightforward, helpful and efficient service . However a bit confused over the next due service, was told will be in 12 months but car message is indicating January 2018/18,000 miles Was serviced @ 19746 miles.
Cured the problem with the doors and armrest creaking on rough surfaces. Car is now a pleasure to drive
Thank you for taking the time to provide your feedback. I am so glad to hear that the issues you were experiencing have been resolved and you are again able to fully enjoy your vehicle.
On a service contract the experience is different as the high costs are completely hidden. Staff very friendly and loan car excellent.. i3
Thank you for your honest feedback, we appreciate you taking the time to write in
Kept to the schedule and time. Although the complimentary car wash could have been better.
Expensive diagnosis for common fault, lengthy resolution. Courtesy car appreciated but didn't expect to need it for a week.
I needed to wait for it, I arrived 20 minutes early and then the service took 10 minutes longer so that made it 1 hour 45 minutes. I was getting frustrated.
Thank you for writing in with your honest feedback, I understand that you have spoken to our Customer Service Manager in regards to the delay with your vehicle.
As previously listed. Plus past experience were service cost was almost double that he quote and your staff member lied about telling me if extra costs.
I can only apologise for the breakdown in communication regarding the cost of your vehicle's service. I understand that our Customer Service Manager, Joseph, has been in touch with you to go through the points you have raised.
Good job. Treated with respect and curtesy
Thank you for your fantastic feedback, it is important to us
I didnt find the booking in process very easy, but other than that I was totally satisfied.
Thank your for your honest feedback, it is important to us and enables us to continuously improve our service. We are glad to hear that overall your experience with us was positive.
Despite working after normal opening hours, Partridge staff fully understood my needs, secured me a courtesy car, kept me updated and corrected the fault within two days...and even managed to valet the car! Thank you.
Thank you for taking the time to provide us with your great feedback, we are only too happy to be able to help in your hour of need.
As above everything handled very well
Thank you for your feedback
My problem was solved very satisfactorily!
Thank you for your great feedback
they did every thing to help
I waited for the car to have its MOT and brake fluid change.. the waiting room was pleasant with refreshments
Ease of doing buisiness, coupled with way staff treated us.
Great service team, helped cater for my needs
Did not even have to go to the centre. All dealt with by phone and email
Thank you for providing us with your great feedback
Extremely pleasing experience right through from start to finish.
Wonderful feedback, thank you
There is no information regarding the delivery.
Very satisfied, including the cleanliness of the centre, layout with smart waiting area, drinks as required, access to wifi and all staff had a smile on their face.
We were so pleased to receive your fabulous feedback, and so glad that you enjoyed your experience here with us at Partridge of Hampshire.
The sale executives Lisa Doughty was very helpful and kept me fully informed about finance and date of delivery of my vehicle and even insured my car temporary ....
Great feedback which I have shared with Lisa and the team
Matt and Dominic at Partridge's were absolutely superb. They were helpful, professional and made it a pleasure to buy a new car. Can't rate them highly enough. Also, staff were so kind to my children - made it effortless to buy a new car.
Thank you for writing in with your fantastic feedback and for supporting our business. I have shared your wonderful comments with Matt, Dominic and the BMW Sales Team.
I was very happy with being taken through the functions of the car and the setup of my mobile phone. We ran into some problems enabled the Connected application but I managed to resolve those issues later.
Thank you for taking the time to write in with your feedback. We wish you many miles of happy motoring ahead.
It was a no-fuss no pressure process clearly aimed at getting me the car I wanted, not the car they wanted me to buy..
Wonderful feedback, thank you
Partridge BMW Southampton and Lisa in particular gave me a great experience with the purchase of my new BMW. I was kept updated on my build status regularly and the customer service throughout was excellent.
We are glad that you enjoyed the purchased process with us here at Partridge and with Lisa. We wish you many happy journeys in your new vehicle.
They took their time to ensure I understood the deal & finance. They were courteous, and polite.
Wonderful comments to ready, which are greatly appreciated
Lisa was thorough in helping us decide what we wanted and then finding the perfect car at the right price. Then everything was so easy.
Fantastic feedback, many thanks
Again, very happy with the overall level of service in spite of some unexpected issues.
I am pleased to read your comments and am glad that we were able to make the experience of buying your new car enjoyable, even when the unexpected occurs. Thank you and we wish you many happy hours of motoring ahead.
the process was great all the way through and they were attentive at all times
Great feedback, much appreciated. Thank you for your business
We started very badly until we were assigned the sales person Adam Cripp.
I am sorry that you found the initial experience with us to be poor, however I am pleased to hear that this improved greatly when Adam took over the sale with you. Thank you for taking the time to write in with your honest feedback, it is important to us.
Care was taken to ensure that all details of the sale were well presented and delivered
Thank you for taking the time to provide us with your great feedback
As above, very good service and attention to detail
As above great service, great staff at all levels, felt very well looked after.
Lisa Doughty gave us a fantastic experience when buying our vehicle. During and after the final hand-over Lisa kept us informed of the process and progress made.
Great to hear that your experience of buying a car with Lisa was so enjoyable, I will be sure to pass your comments on to Lisa and the team.
All my needs were met quickly.
Great feedback, thank you
Good service and regular communication.
Thank you for taking the time to provide us with your wonderful feedback
Disappointed that I didn't get 7 day complementry insurance that used to be given
Partridge were excellent - utterly professional. Kept me informed of build delay & reasons for it, always helpful re my enquires & staff were charming when I met them to collect. (This could not be said of my experience with my local franchise)
Thank you for taking the time to provide us with your great feedback, which we appreciate.
The purchase was relatively stress free and as was the delivery. However (I don't feel it was the fault of the sales staff) but when I took delivery of my new X1, the new boot mat was damaged and I discovered the rear D/S door was dented.
The whole purchase experience was outstanding
Wonderful feedback, which we greatly appreciate
Because I'm Very satisfied
Lisa at Partridge BMW was lovely and kept in constant contact which was mainly due to issues caused by BMW
Thank you for your honest feedback and support of our business, it is greatly valued.
No problems at all - kept fully informed.
Lisa from Partridges was superb from start to finish
Great feedback for Lisa, which I will be sure to pass along to her
Knowledgable and efficient service from Matt and the rest of the team. Everything completed on time or earlier than stated.
All of the staff was very good and welcoming, made you feel relax as soon as you walk through the door .
Kim was a delight to work with, extremely attentive and one of the most enthusiastic sales executives I have dealt with. No hard sell and the sales team were happy to work with me so that we achieved a deal agreeable to both parties.
Wonderful feedback for both the team and for Kim, which I will be sure to pass on. Thank you for taking the time to write in
I was lucky enough to deal with 3 salesmen during the process of buying my car.Charles, Adam and Wayne were all extremely professional, never pressurising and very knowledgeable about the products.
Excellent service throughout
Very easy to deal with.
From the moment of my first arrival at the reception desk to accepting delivery of the car every body was pleasant and helpful.