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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Customer Complaints Procedure.

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BMW Car Sales Executive

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BMW Service Technician

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BMW Trainee Internet Sales Executive

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BMW Weekend Receptionist / Concierge

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Dominic Sayers

BMW Retail Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Jon Hussey

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Ellie Wilcox

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Kate Hunter

Showroom Host
  • Department BMW Service

Amanda Eccles

Concierge
  • Department BMW Service

Claire Barnard

Concierge
  • Department BMW Service

Richard Marsh

Service Operations Manager
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Charlotte Holder

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

try to contact service depatment for two days still no one get back to me yet

Service

Kept in contact whilst identifying the fault. Explained the fault clearly. No issue extending loan of courtesy car. Very friendly & knowledgeable.

Service

Happy with everything

Service

I did not get the response I expected

Service

The day after booking my car in I telephoned to ascertain progress and the service adviser asked me "what the problem was" as he had only been told that the car had "broken down". When I collected the car this service adviser was not available.

Service

Made life very easy, friendly staff.

Service

Everything done well and matters addressed correctly

Service

Please refer to answer to previous question

Service

The receptionist was dreadful when I called and tried to deter me from calling in to the dealership to discuss the problem with my brand new car, but Tom on the mini desk was incredibly helpful despite the car being a BMW not a mini

Service

I felt the return handover unsatisfactory

Service

The young lady Charlotte was excellent, she explained what was going to happen and kept calling with progress updates. Could not ask for more.

Service

All good. Friendly team, everything done as required.

Service

charlotte holder, my service advisor, consolidated all the answers i needed quickly. the repair and service was finished ahead of time

Service

Reception - Badly informed or untrained - needed help at every stage of reception and unable to answer routine questions.

Service

Was carried as expected

Service

The personal touch was outstanding, especially from service technician and Louis

Service

Helpful staff and good service.

Service

There is an outstanding safety recall that I had expected the main site to take care of, unfortunately this needs taking to another body shop somewhere up the M3 due to welding. Why can't the main site take care of this?

Service

Normally I get text messages confirming my appointment but they did not appear this time meaning I had to call before travelling in to make sure they were still expecting me. I find the text messages very helpful.

Service

No problems

Service

Fast. Efficient

Service

Communication not great, but positive that I could retain the loan car until mine was returned.

Service

Nothing to complain about.

Service

Picked car up, no paperwork available, promised to be posted on. Nothing followed. Emailed, wrong paperwork sent & promised follow up didn’t happen! Finally sorted by service manager after going direct to him. Asked no wash/vac and still vac’d ??

Service

Good customer service, had a little wait in the morning before being seen but nothing major. Able to get an appointment when needed.

Service

Good customer service

Service

first class service

Service

At the reception it was noticed that an oil change is due imminently and rather than having to go back again it the oil change was carried out at the same time as the update to the control unit was carried out.

Service

Kept informed of progress. Nice dealership, clean, nice range of cars to peruse. Knowledgeable staff. Carl Briggs very helpful.

Service

In remedying the fault re auto cruise you unfortunately did not sync my iPhone to blue tooth.Car parking was a problem and could easily give rise to scatches.

Service

When I phoned to book my appointment I requested the person who arranged the appointment to confirm it by text. She said she would but this did not happen and I was disappointed. Need to rectify this shortcoming. Can't remember the person's name.

Service
Thank you for taking the time to write in with your comments. Apologies that your did not receive your text confirmation, this was a system error that has since been resolved.

As stated above Partridge took my concerns seriously and were clearly determined to do what it took to find a permanent solution for my squeaking brakes.

Service

Excellent customer service

Service
Thank you

Every member of staff was professional and helped us each step of the way.

Service

Great service

Service

Couldn’t fault it

Service

Always friendly, helpful staff

Service

All service elements good. Disappointed that a MOT / major service interval, costl in excess of £1,000, I got charged for a windscreen washer fluid refill - even though I had personally topped this up and checked this myself the previous day :-(

Service

nothing they could have done better

Service
Great feedback, thank you

Very good staff

Service

Very quick service and EGR update

Service

The support that I received from Partridge BMW before the visit, during the visit, and after the visit have all been below what I expect from BMW after over 25 years of BMW ownership.

Service

The cleaner left with my keys, which meant I was left waiting for half an hour.

Service

Very happy with all aspect

Service

Service and MOT carried out very well. Friendly and efficient staff.

Service

Service at Partridge (and Scotthall previously) has always been good in the 18 years my wife and I have been using them, keep it up.

Service

Quick and easy. Never any issue with the costs being covered by the service pack. The staff are polite and attentive, all round a great experience.

Service

kept informed on progress

Service

Being kept informed of progress during my service was useful and helpful. However, I am dissappointed you do not do a customer taxi service when the car is in the garage for the day. I had difficulty in securing transport after dropping my car back.

Service

My car had its first service. In addition, I was informed that a "recall" was due and agreed that this should be carried out at the same time. The car now registers a 14% reduction in fuel consumption. The issue remains to be resolved.

Service

The service I and the car received was very good and dealt with efficiently and professionalism.

Service

quick and easy. They also met my required time for drop off and collection.

Service

See comments above. Also parking at Partridge is abysmal.

Service

The problem reported to them has been ongoing since taking delivery of vehicle. Reported to dealership providing a full explanation of issue and where it seemed to be emanating from yet they did not find the fault.

Service

The issues were identified and the work was completed satisfactorily in good time.

Service

I was !!

Service

Well you had it booked in on the wrong day when I got there despite having a loan car booked for the day I arrived my car was down as being booked in the following Monday.

Service

3 reasonthe dealer called miday and i could not get hold of a some one and could'nt phone back for the work to be carried out i had to go some where els to find tires and the sealer told me they don't need replacing.level of service was not good

Service

Very solicitous and courteous, took care to find out what car I required arranged a test drive and then had the car ready and waiting for me as soon as was feasible,

Service
Thank you for taking the time to write in with your great comments

I was kept in the loop about what to expect and the time frame the repair would be carried out in. When I arrived to pick my vehicle up the person that had dealt with the repair wasnt available and there was no report or info from the person.

Service

I am appalled that I called four times I called Partridge I got cut off once, and on the three occasions when I got through I had to leave a message, but no one returned the calls. I had to call back. Very unimpressed!

Service

Prompt, efficient and no surprises.

Service

All went as expected and on time. Not sure the quality of the complimentary car wash and vacuum is worth waiting an extra half hour for.

Service

Came in to have a wing mirror indicator replaced. Free vehicle survey completed and advice given. Also free wash offered (turned down as still slushy snow and salt on the roads so not worth the effort!)

Service

Very Poor service managemnt. Inefficient time and resource management . Poor quality of care . The car was not cleaned properly as this was in the scope . Unfriendly service manager who never left her desk when informed about low quality of cleaning

Service

Under service package and completed satisfactorily

Service

When I booked in I was told that car was due a interim service, which I did query as it had been almost 2 yrs. The girl on the phone was not particularly friendly. On arrival, keys were analysed I was then told that it was a major service!

Service

Kept waiting for my vehicle even though I called to confirm that it was ready.Was told that the service agent had gone to lunch at 11:45

Service

my repair was dealt with promptly and efficiently and was done at a reasonable price.

Service

Met all expectations

Service

Everything was completed on time and at the cost I was expecting.

Service

I had an appointment booked and turned up at the designated time but was kept waiting for 15/20 minutes. If I thought that I would have accepted a time 15 mins later.

Service

nothing is to much trouble,

Service

service reception consultant 5 star perfect please tell her!!!concierge not so good, attention to detail 5/10 level of focus 5/10, what really raised the blood pressure was the fact i was ignored in the queue and my slot given to a later arrival!

Service

Everything promised was carried out

Service

No issues at all

Service

The service was carried out well and the service receptionists were most helpful and understanding.VW at Hedge End offer a courtesy lift back to my home each time we are in for service. This should be offered by Partridge BMW.

Service

Communication poor from dealer had to ring 4-5 times to find out when collection was to be made and updates on vehicle progress during time at dealer and paperwork incomplete on vehicle return.

Service

it works for me your personell know what is expected and deliver with a smile

Service

Service charge ridiculous.

Service

I can't comment on the items serviced as the cars braking ability was the same as before the service. The customer service was good. I was given a loan car at no cost but the car was dirty inside and out. My car was poorly cleaned outside.

Service

My car was ready on time and cleaned to a good standard

Service

Friendly professional service from start to finish

Service

Service and car washed for an amazing price

Service

It’s very difficult to communicate by phone. The switchboard take ages to pick up. No one rings back when you leave messages.

Service

Received a good service although when picking up the car, I waited for 47 minutes yet they had told me the car was ready a day before. The rude man attended to me and didn’t even apologise for making me wait for 3 quarters of an hour. And m

Service

Great reception and service throughout, massively better than Sytner in High Wycombe where used to live.

Service

Almost perfect customer service, only negative was not being updated about how long service was taking.

Service

Same as above

Service

Rang to say additional work necesary. Had costs immediately and carried out the work in the specified time frame.

Service

Good service. Clean car on collection and car ready at a convienent time.

Service

Always a pleasure to deal with, but on this occasion I wish I'd had advance warning that the car might be needed overnight.

Service

Two visits because the car couldn’t be fixed the 1 st time ,it nearly wasn’t completed on the 2nd visit and both times it wasn’t cleaned like they said it would be . Also I was not offered a replacement vehicle

Service

Attempted to charge a very high price for tyres until we pointed out that BMW had a price comparison offer on the website that Partridge did not know about. They checked and matched local dealers prices within 10%.

Service

We had to take the car back after the work was completed as a fuse had not been put back properly. A 5 minute check at the end of the recall would have saved me a 50 mile round trip the next day.

Service

Absolutely faultless

Service
Fabulous feedback, we are so pleased to hear that you enjoyed dealing with us here at Partridge, thank you

In terms of work done, I was highly satisfied with the results. Countering this however, I found it extremely difficult to get in contact with the service adviser allocated to me. BMW should make it easier to contact individual service advisers.

Service
Thank you for writing in with your honest comments, it is so important to us.

No surprises and car got cleaned as well

Service

I booked a waiting appointment and was kept updated and well looked after in the 2 hour period

Service
Brilliant feedback, thank you

My car has in intermittent fault with the GPS and each time I booked it in the fault would rectify itself before inspection - so the snow, in a strange way, was a bit of a blessing as they were able to monitor and rectify the fault.

Service

Recall work completed as briefed, kept me in the picture reference timings, etc.

Service

Unfortunately the person I dealt with wanted to charge me but it was my understanding servicing is included with a 7 Series but the person didn’t understand this which became a little difficult

Service

The original work needed appears to have been done in a first class manner but like most things in life additional items came to light during that work so that the final cost was much more than first thought. However the finished job is good.

Service

.

Service

Car was collected by Partridge, but in excess of 60 miles was covered in the car when the garage is less than 10 miles from my home

Service

High standard of work and customer care

Service

as above

Service

In and out excellent people relations and step by step updates

Service

Very attentive staff

Service

Did what they said, helped out when they needed to keep the car

Service

Prompt welcome. Car ready on time with no surprises.

Service

Staff were very friendly and competent.This time I liked the fact that I could leave my keys with reception and fill in a simple form, without having to wait for a member of the service team to become available.

Service

The Service from start to finish is outstanding.

Service

Very pleasant people.

Service

Professional service.

Service

I had to return to the showroom as the valve caps were missing from the tyres.

Service

Staff were courteous even though I arrived a tad flustered due to lower than expected mileage and disconcerting engine noise. After an engineer drove the car to check both he and his colleagues assured me it was not as bad a fault as I had feared! :)

Service

Generally they have been pretty good although I have had a few issues over time

Service

Booked in for apriority repair through BMW Warranty as result of breakdown. Vehicle delivered circa 11am on Monday was not even examined until following afternoon. Then diagnosis of faulty battery was incorrect.

Service

as above very professional arrangements to fit in with my commitments

Service

A great facility with very friendly, welcoming staff and good service

Service

MOT date booked was entered incorrectly.

Service

Very satisfied customer.

Service

Except for giving a wrong quote at the beginning, they were very helpful in sorting the issue out quickly.

Service

good service but pricey

Service

very helpful

Service

My experience with the service department was fine but I had aleady been messed around due to a salesman making lots of promises and then leaving before resolving a couple of what were only minor issues. This meant the overall experience was poor.

Service

The service I received was fine - the fault was in the car part design.

Service

Service centre good just car wasn’t cleaned properly on collection. Seen rushed. Roof wet, windows all dirty water marks from chamois dirty marks on internal drivers doors from I presume the colleague that cleaned the car.

Service

The part for the campaign was not available on the day of the service.

Service

Handover to new £100k car was in the back of the storage car park, paperwork took a long time due to previous IT failures, it was very transactional for what was a purchase of one of your most expensive products

Sales

Kim was excellent. Friendly and helpful throughout the whole process.

Sales

Kim Conway-Birks at Partridge of Hampshire gave us great service, providing quotes for all the options we asked for, always responded to emails and phone calls and kept us up to date when delivery of the new car was delayed.

Sales

Again dispite issues with BMW themselves I can't fault my salesman (Carl)

Sales

Excellent Customer service

Sales
Thank you for taking the time to write in with your comments

Great service provided

Sales
Thank you

The whole experience was very good, the only reason it's not 5 stars is I felt there was a push to get car registered by end of March for sales target purposes, when the car was not actually ready for me until 10th April.

Sales
Thank you for your honest feedback, which is important to us

Again, Jon Hussey at Partridge Hampshire was very helpful in every aspect of the purchase and delivery. His customer care was first class.

Sales
Great feedback which I will be sure to share with Jon and the team

I was kept informed, given all the information and assistance I needed, the salesman went the extra mile to make sure the paperwork was all completed

Sales

Beautiful car

Sales

Matt Piskorz looked after me very well, not too pushy unlike most car sales people.

Sales

Really great buying experience. Hassle free, and communication was very good as we arranged details.

Sales
Wonderful comments to read, thank you

Friendly, welcoming staff - over all the service was good. I was disappointed with the delivery of my car.

Sales

I was kept informed at all times

Sales

After the delay to the agreed delivery date due to the administration error (the car wasn't loaded onto the delivery vehicle) the centre organised their own transportation to get my car to them as soon as possible.

Sales

Not particularly efficient admin.

Sales

Clarity over specification and ordering process not as straightforward as some, and delivery date much later than anticipated.

Sales

Smooth and efficient. I was made to feel like royalty

Sales

Simply because I can’t think of anything bad to say and I love the car.

Sales

The dealership staff were very helpful and knowledgeable. They went out of their way to make the purchase experience a pleasure.

Sales

As stated in question 1 above, the BMW centre bent over backwards to help us.

Sales

Lovely show room, professional friendly staff, the biscuits and coffee are better quality than other show rooms. I was also made to feel very special. Great experience.

Sales

everything went smoothly

Sales

No issues every step of the way.

Sales

Exceptional service provided throughout the sales process. I really love the email updates. Not once did I feel the need to chase the dealer/sale exec about the order. Props to the sales exec and the sales manager for arranging and overnight test.

Sales

5th purchase from Partridge, been a pleasure on each occasion, staff always friendly attentive and helpful. Have purchased last two cars from Matt Piskorz, very very happy with the service.

Sales
I enjoyed reading your comments, thank you

Sales team (Lisa) very helpful and supportive and conscientious.

Sales
Thank you for taking the time to write in to us and for your great feedback

nothing more the dealership could have donw

Sales
Great feedback, thank you

The car is fantastic with excellent service to match.

Sales
We are happy to hear that you enjoyed the process of buying your new car with us and wish you many happy miles behind the wheel.

What us the BMW centre. Do you mean the showroom? In which case the answer is the same.

Sales

Lisa was a joy to come and see week in week out. Stayed very professional throughout, as efficient as ever. Product knowledge was broad and fantastic, knew exactly what i wanted. customer care with contact and emails were brilliant.