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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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try to contact service depatment for two days still no one get back to me yet
Kept in contact whilst identifying the fault. Explained the fault clearly. No issue extending loan of courtesy car. Very friendly & knowledgeable.
Happy with everything
I did not get the response I expected
The day after booking my car in I telephoned to ascertain progress and the service adviser asked me "what the problem was" as he had only been told that the car had "broken down". When I collected the car this service adviser was not available.
Made life very easy, friendly staff.
Everything done well and matters addressed correctly
Please refer to answer to previous question
The receptionist was dreadful when I called and tried to deter me from calling in to the dealership to discuss the problem with my brand new car, but Tom on the mini desk was incredibly helpful despite the car being a BMW not a mini
I felt the return handover unsatisfactory
The young lady Charlotte was excellent, she explained what was going to happen and kept calling with progress updates. Could not ask for more.
All good. Friendly team, everything done as required.
charlotte holder, my service advisor, consolidated all the answers i needed quickly. the repair and service was finished ahead of time
Reception - Badly informed or untrained - needed help at every stage of reception and unable to answer routine questions.
Was carried as expected
The personal touch was outstanding, especially from service technician and Louis
Helpful staff and good service.
There is an outstanding safety recall that I had expected the main site to take care of, unfortunately this needs taking to another body shop somewhere up the M3 due to welding. Why can't the main site take care of this?
Normally I get text messages confirming my appointment but they did not appear this time meaning I had to call before travelling in to make sure they were still expecting me. I find the text messages very helpful.
Communication not great, but positive that I could retain the loan car until mine was returned.
Nothing to complain about.
Picked car up, no paperwork available, promised to be posted on. Nothing followed. Emailed, wrong paperwork sent & promised follow up didnt happen! Finally sorted by service manager after going direct to him. Asked no wash/vac and still vacd ??
Good customer service, had a little wait in the morning before being seen but nothing major. Able to get an appointment when needed.
Good customer service
first class service
At the reception it was noticed that an oil change is due imminently and rather than having to go back again it the oil change was carried out at the same time as the update to the control unit was carried out.
Kept informed of progress. Nice dealership, clean, nice range of cars to peruse. Knowledgeable staff. Carl Briggs very helpful.
In remedying the fault re auto cruise you unfortunately did not sync my iPhone to blue tooth.Car parking was a problem and could easily give rise to scatches.
When I phoned to book my appointment I requested the person who arranged the appointment to confirm it by text. She said she would but this did not happen and I was disappointed. Need to rectify this shortcoming. Can't remember the person's name.
Thank you for taking the time to write in with your comments. Apologies that your did not receive your text confirmation, this was a system error that has since been resolved.
As stated above Partridge took my concerns seriously and were clearly determined to do what it took to find a permanent solution for my squeaking brakes.
Excellent customer service
Every member of staff was professional and helped us each step of the way.
Couldnt fault it
Always friendly, helpful staff
All service elements good. Disappointed that a MOT / major service interval, costl in excess of £1,000, I got charged for a windscreen washer fluid refill - even though I had personally topped this up and checked this myself the previous day :-(
nothing they could have done better
Great feedback, thank you
Very good staff
Very quick service and EGR update
The support that I received from Partridge BMW before the visit, during the visit, and after the visit have all been below what I expect from BMW after over 25 years of BMW ownership.
The cleaner left with my keys, which meant I was left waiting for half an hour.
Very happy with all aspect
Service and MOT carried out very well. Friendly and efficient staff.
Service at Partridge (and Scotthall previously) has always been good in the 18 years my wife and I have been using them, keep it up.
Quick and easy. Never any issue with the costs being covered by the service pack. The staff are polite and attentive, all round a great experience.
kept informed on progress
Being kept informed of progress during my service was useful and helpful. However, I am dissappointed you do not do a customer taxi service when the car is in the garage for the day. I had difficulty in securing transport after dropping my car back.
My car had its first service. In addition, I was informed that a "recall" was due and agreed that this should be carried out at the same time. The car now registers a 14% reduction in fuel consumption. The issue remains to be resolved.
The service I and the car received was very good and dealt with efficiently and professionalism.
quick and easy. They also met my required time for drop off and collection.
See comments above. Also parking at Partridge is abysmal.
The problem reported to them has been ongoing since taking delivery of vehicle. Reported to dealership providing a full explanation of issue and where it seemed to be emanating from yet they did not find the fault.
The issues were identified and the work was completed satisfactorily in good time.
I was !!
Well you had it booked in on the wrong day when I got there despite having a loan car booked for the day I arrived my car was down as being booked in the following Monday.
3 reasonthe dealer called miday and i could not get hold of a some one and could'nt phone back for the work to be carried out i had to go some where els to find tires and the sealer told me they don't need replacing.level of service was not good
Very solicitous and courteous, took care to find out what car I required arranged a test drive and then had the car ready and waiting for me as soon as was feasible,
Thank you for taking the time to write in with your great comments
I was kept in the loop about what to expect and the time frame the repair would be carried out in. When I arrived to pick my vehicle up the person that had dealt with the repair wasnt available and there was no report or info from the person.
I am appalled that I called four times I called Partridge I got cut off once, and on the three occasions when I got through I had to leave a message, but no one returned the calls. I had to call back. Very unimpressed!
Prompt, efficient and no surprises.
All went as expected and on time. Not sure the quality of the complimentary car wash and vacuum is worth waiting an extra half hour for.
Came in to have a wing mirror indicator replaced. Free vehicle survey completed and advice given. Also free wash offered (turned down as still slushy snow and salt on the roads so not worth the effort!)
Very Poor service managemnt. Inefficient time and resource management . Poor quality of care . The car was not cleaned properly as this was in the scope . Unfriendly service manager who never left her desk when informed about low quality of cleaning
Under service package and completed satisfactorily
When I booked in I was told that car was due a interim service, which I did query as it had been almost 2 yrs. The girl on the phone was not particularly friendly. On arrival, keys were analysed I was then told that it was a major service!
Kept waiting for my vehicle even though I called to confirm that it was ready.Was told that the service agent had gone to lunch at 11:45
my repair was dealt with promptly and efficiently and was done at a reasonable price.
Met all expectations
Everything was completed on time and at the cost I was expecting.
I had an appointment booked and turned up at the designated time but was kept waiting for 15/20 minutes. If I thought that I would have accepted a time 15 mins later.
nothing is to much trouble,
service reception consultant 5 star perfect please tell her!!!concierge not so good, attention to detail 5/10 level of focus 5/10, what really raised the blood pressure was the fact i was ignored in the queue and my slot given to a later arrival!
Everything promised was carried out
No issues at all
The service was carried out well and the service receptionists were most helpful and understanding.VW at Hedge End offer a courtesy lift back to my home each time we are in for service. This should be offered by Partridge BMW.
Communication poor from dealer had to ring 4-5 times to find out when collection was to be made and updates on vehicle progress during time at dealer and paperwork incomplete on vehicle return.
it works for me your personell know what is expected and deliver with a smile
Service charge ridiculous.
I can't comment on the items serviced as the cars braking ability was the same as before the service. The customer service was good. I was given a loan car at no cost but the car was dirty inside and out. My car was poorly cleaned outside.
My car was ready on time and cleaned to a good standard
Friendly professional service from start to finish
Service and car washed for an amazing price
Its very difficult to communicate by phone. The switchboard take ages to pick up. No one rings back when you leave messages.
Received a good service although when picking up the car, I waited for 47 minutes yet they had told me the car was ready a day before. The rude man attended to me and didnt even apologise for making me wait for 3 quarters of an hour. And m
Great reception and service throughout, massively better than Sytner in High Wycombe where used to live.
Almost perfect customer service, only negative was not being updated about how long service was taking.
Same as above
Rang to say additional work necesary. Had costs immediately and carried out the work in the specified time frame.
Good service. Clean car on collection and car ready at a convienent time.
Always a pleasure to deal with, but on this occasion I wish I'd had advance warning that the car might be needed overnight.
Two visits because the car couldnt be fixed the 1 st time ,it nearly wasnt completed on the 2nd visit and both times it wasnt cleaned like they said it would be . Also I was not offered a replacement vehicle
Attempted to charge a very high price for tyres until we pointed out that BMW had a price comparison offer on the website that Partridge did not know about. They checked and matched local dealers prices within 10%.
We had to take the car back after the work was completed as a fuse had not been put back properly. A 5 minute check at the end of the recall would have saved me a 50 mile round trip the next day.
Fabulous feedback, we are so pleased to hear that you enjoyed dealing with us here at Partridge, thank you
In terms of work done, I was highly satisfied with the results. Countering this however, I found it extremely difficult to get in contact with the service adviser allocated to me. BMW should make it easier to contact individual service advisers.
Thank you for writing in with your honest comments, it is so important to us.
No surprises and car got cleaned as well
I booked a waiting appointment and was kept updated and well looked after in the 2 hour period
Brilliant feedback, thank you
My car has in intermittent fault with the GPS and each time I booked it in the fault would rectify itself before inspection - so the snow, in a strange way, was a bit of a blessing as they were able to monitor and rectify the fault.
Recall work completed as briefed, kept me in the picture reference timings, etc.
Unfortunately the person I dealt with wanted to charge me but it was my understanding servicing is included with a 7 Series but the person didnt understand this which became a little difficult
The original work needed appears to have been done in a first class manner but like most things in life additional items came to light during that work so that the final cost was much more than first thought. However the finished job is good.
Car was collected by Partridge, but in excess of 60 miles was covered in the car when the garage is less than 10 miles from my home
High standard of work and customer care
In and out excellent people relations and step by step updates
Very attentive staff
Did what they said, helped out when they needed to keep the car
Prompt welcome. Car ready on time with no surprises.
Staff were very friendly and competent.This time I liked the fact that I could leave my keys with reception and fill in a simple form, without having to wait for a member of the service team to become available.
The Service from start to finish is outstanding.
Very pleasant people.
I had to return to the showroom as the valve caps were missing from the tyres.
Staff were courteous even though I arrived a tad flustered due to lower than expected mileage and disconcerting engine noise. After an engineer drove the car to check both he and his colleagues assured me it was not as bad a fault as I had feared! :)
Generally they have been pretty good although I have had a few issues over time
Booked in for apriority repair through BMW Warranty as result of breakdown. Vehicle delivered circa 11am on Monday was not even examined until following afternoon. Then diagnosis of faulty battery was incorrect.
as above very professional arrangements to fit in with my commitments
A great facility with very friendly, welcoming staff and good service
MOT date booked was entered incorrectly.
Very satisfied customer.
Except for giving a wrong quote at the beginning, they were very helpful in sorting the issue out quickly.
good service but pricey
My experience with the service department was fine but I had aleady been messed around due to a salesman making lots of promises and then leaving before resolving a couple of what were only minor issues. This meant the overall experience was poor.
The service I received was fine - the fault was in the car part design.
Service centre good just car wasnt cleaned properly on collection. Seen rushed. Roof wet, windows all dirty water marks from chamois dirty marks on internal drivers doors from I presume the colleague that cleaned the car.
The part for the campaign was not available on the day of the service.
Handover to new £100k car was in the back of the storage car park, paperwork took a long time due to previous IT failures, it was very transactional for what was a purchase of one of your most expensive products
Kim was excellent. Friendly and helpful throughout the whole process.
Kim Conway-Birks at Partridge of Hampshire gave us great service, providing quotes for all the options we asked for, always responded to emails and phone calls and kept us up to date when delivery of the new car was delayed.
Again dispite issues with BMW themselves I can't fault my salesman (Carl)
Excellent Customer service
Thank you for taking the time to write in with your comments
Great service provided
The whole experience was very good, the only reason it's not 5 stars is I felt there was a push to get car registered by end of March for sales target purposes, when the car was not actually ready for me until 10th April.
Thank you for your honest feedback, which is important to us
Again, Jon Hussey at Partridge Hampshire was very helpful in every aspect of the purchase and delivery. His customer care was first class.
Great feedback which I will be sure to share with Jon and the team
I was kept informed, given all the information and assistance I needed, the salesman went the extra mile to make sure the paperwork was all completed
Matt Piskorz looked after me very well, not too pushy unlike most car sales people.
Really great buying experience. Hassle free, and communication was very good as we arranged details.
Wonderful comments to read, thank you
Friendly, welcoming staff - over all the service was good. I was disappointed with the delivery of my car.
I was kept informed at all times
After the delay to the agreed delivery date due to the administration error (the car wasn't loaded onto the delivery vehicle) the centre organised their own transportation to get my car to them as soon as possible.
Not particularly efficient admin.
Clarity over specification and ordering process not as straightforward as some, and delivery date much later than anticipated.
Smooth and efficient. I was made to feel like royalty
Simply because I cant think of anything bad to say and I love the car.
The dealership staff were very helpful and knowledgeable. They went out of their way to make the purchase experience a pleasure.
As stated in question 1 above, the BMW centre bent over backwards to help us.
Lovely show room, professional friendly staff, the biscuits and coffee are better quality than other show rooms. I was also made to feel very special. Great experience.
everything went smoothly
No issues every step of the way.
Exceptional service provided throughout the sales process. I really love the email updates. Not once did I feel the need to chase the dealer/sale exec about the order. Props to the sales exec and the sales manager for arranging and overnight test.
5th purchase from Partridge, been a pleasure on each occasion, staff always friendly attentive and helpful. Have purchased last two cars from Matt Piskorz, very very happy with the service.
I enjoyed reading your comments, thank you
Sales team (Lisa) very helpful and supportive and conscientious.
Thank you for taking the time to write in to us and for your great feedback
nothing more the dealership could have donw
Great feedback, thank you
The car is fantastic with excellent service to match.
We are happy to hear that you enjoyed the process of buying your new car with us and wish you many happy miles behind the wheel.
What us the BMW centre. Do you mean the showroom? In which case the answer is the same.
Lisa was a joy to come and see week in week out. Stayed very professional throughout, as efficient as ever. Product knowledge was broad and fantastic, knew exactly what i wanted. customer care with contact and emails were brilliant.