Loading...

ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Dominic Sayers

BMW Retail Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales

Scott Calder

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Jon Hussey

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

Clive Mullins

BMW Sales Executive
  • Department BMW Sales

Geraldine Head

BMW Sales Executive
  • Department BMW Sales

Kim Conway-Birks

Internet Sales Executive
  • Department BMW Sales

Amanda Eccles

BMW Trainee Internet Sales Executive
  • Department BMW Internet Sales

Ellie Wilcox

BMW Trainee Internet Sales Executive
  • Department BMW Internet Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Michelle Heiford

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Richard Holland

Service Bookings Advisor
  • Department BMW Service

Daniel Hobson

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Casey Lockwood

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not problems and very quick and easy. Kept be updated too.

Service

Much better attention to the customer than competing BMW dealerships.

Service

The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?

Service

I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.

Service

Very professional and fairly good value

Service

All good, apart from a £1 coin that was in the cup holder being missing when I picked up the car.

Service

Staff always very friendly and helpful and showroom very comfortable

Service

Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available

Service

Issue was remedied well.

Service

Solved problem confidently.

Service

Friendly, well informed staff.

Service

Not a good experience on recent visit . Minor fixes on my car weren’t fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.

Service

All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.

Service

The staff are friendly and professional and make me feel welcome.

Service

As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.

Service

Because I had no reason to complain about anything.

Service

Bmw assist dealt with my problem not partridge who was not interested

Service

Very good communication and service from Partridge especially from Jenny Marino who was dealing with the service of the vehicle

Service

See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience

Service

Car had an issue that has now been resolved by the dealership

Service

Generally the experience was good, nothing exceptional, but good. I wasn’t, however, impressed with the ‘complimentary’ wash/vacuum - my car is now covered in spiralling, grit marks and scratches - whoever washes the cars needs some serious education

Service

Service excellent....just seemed very expensive for an oil change

Service

Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service

Service

Car was ready on time and this small service was done as promised

Service

Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.

Service

Service and mot fine, customer interaction below usual standard,

Service

They just seam to do things right

Service

Vehicle always performed well after serviceWhen there was a problem the service team immediatly phoned me.

Service

As I have set out in the preceding question I am completely satisfied with allaspects of their attention.

Service

You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.

Service

Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.

Service

Job done in time and the engineers have done a good job what can I say I am very happy with the service and I do trust the work they do on the car

Service

A 45min brake fluid change took 3 hours. After 2 hours we had to request an update, we were reassured the car would be ready in 15mins. It took another hour. Various excuses that they were under staffed and were struggling with the specific system.

Service

Would have been 1* but the receptionist seemed to be trying her best despite incompetence of others and poor processes. Once I explained to the man that was booking me in what had happened he also did his best to expedite things.

Service

Failed to call me back after I telephoned with a query. This lead to me driving to Partridge to seek an answer to my question. Subsequently I had another query. I was told I would be called. Again no call-back, I had to ring. Obviously too busy.

Service

Appalling customer service- I would actively discourage people from using this garage. I have had a really poor experience. Staff not passing on messages, nobody phoning back, unacceptable wait for appointment, and my car still isn’t fixed 7 weeks on

Service

I was kept informed at every stage of the car's service especially to be told my car had been washed and hoovered.

Service

Always kept hanging around, everything takes a long time. After my last service car is telling me at start that Visual Inspection is overdue. was it done or not?

Service

Service itself was good and timely, I just don't like the price.

Service

When it comes to sales Partridge are unmatched. Jason Young was extremely helpful and helped me find the right car and migrate me over to it swiftly.

Service

It would be 5 / 5, but parking was a nightmare due to ongoing building works and I wasn't offered a drink while I was waiting, small points, but they make a difference.

Service

I cant answer with just 226 character,s why would you possibly want to restrict the wording for the valauable feed back were trying to give you. Who ever designed this webpage needs a reality check. i give up

Service

Exceptional customer service. Polite and friendly team.

Service

Bruce and Russell dealt with my complaint very promptly and positively but Russell was not able to established who at the garage had left the boot in the state it was in. I replaced the velcro myself and reinstalled the liner.

Service

on time

Service

Smooth, pleasant and efficient service

Service

Too many handovers - it took 20 mins to collect a car.

Service

You were very helpful, flexible and accommodating.

Service

Timing of pick up and level of technical information was poor.

Service

We were not told before delivering the car that there was a recall. Then, later in the day, we were told that the recall couldn't be carried out the same day and that we would have to leave the car overnight without the benefit of a loan car.

Service

I had to wait 1/2 hour when checking in because they couldn’t find my records. They said they could squeeze me in but I’d have to get a taxi home. Then they found my records and courtesy car assigned. Same problem when I picked up the car

Service

Disappointed with the wait if half an hour despite having made booking 2 weeks ago. Initially my booking could not be located-eventually had to settle for a mini courtesy car which was not clean. Also told to wait another half hr on pickup.

Service

Great service every time I go

Service

The one issue I raised prior to the service was a problem with the radio. This was not fixed and is still an issue. If someone reads and responds to this then I will know that the survey process is not a wast of time. If not then i will not bother

Service

Nice welcome quick service car wash wasn’t that great and wasn’t offered refreshments

Service

Poor after sales service

Service

Service itself was fine. Slight delay getting a courtesy car, and no notification that my car was ready for collection.

Service

Can’t fault it

Service

very polite , courteous and professionalGreat customer service

Service

Efficient

Service

There was a complete mess about my appt. I spoke about an error message regarding my tyre pressures not being read and the car was supposed to have its EWHC. Nothing done. Complaint to Tom Izett ignored.

Service

Given wrong information regarding the service when initially booked. This means booking another appointment in the very near future.

Service

Very nice people

Service

The agent who dealt with me wasn’t familiar with BMWs price promise for tyres. The fitting time was twice his estimate despite reserving a time with the tyre fitter.

Service

Always helpful and professional.

Service

Initially well looked after but communication has been the biggest problem. One day I called main switchboard and my service manager 12 times between them. My service manager was new and had not been told he had a direct line until I told him.

Service

Very efficient and professional

Service

Not pleased that many of the car settings not preserved. Still discovering eg type pressure not in PSI; Speed warning setting lost, Favourite kays all lost.....Surely any BMW service should backup all settings & restore. No warning on booking-in

Service

Although the issue was resolved on the return of the vehicle it has returned - so not properly solved.

Service

Every question I asked was answered with total confidence

Service

I was told how long the service would take and it was completed within a few minutes of the quoted time with all the information of the service given to me on completion

Service

I had reported a fault when I booked my car in for service and when I picked it up they couldn’t find the fault but wanted to charge for diagnostics! The fault is still there and will need fixing however I will not be returning to Partridges as below

Service

All work carried out within the stated timescale

Service

The receptionist was vary helpful and went out of her way to solve the scheduling problem and got my car in for repair. With out much help from the service team

Service

I have rated the service experience as a 5.My experience of one of your neighbouring businesses leaves little to be desired when I was accused of parking in their car park, which I didn’t, then basically verbally abused by their receptionist

Service

It's a very minor point, but I was offered for my car to be cleaned while it was in for service, which I accepted but it was dirtier than it was when I left it. I suspect that it was because of the building work being carried out.

Service

Difficult to access a curtesy car which delays service.Always promise to wash car and then do not.Prior visit saw me invoices for incorrect amount.

Service

The lady who served me was quite rude, she was sighing at me, like she didnt have enough time for me.

Service

The only thing was the car given to me when mine was in for a service was not clean inside and very dusty

Service

Everything done well and with a friendly team

Service

Complimentary car wash

Service

Service finished quicker than expected. Loan car was good.

Service

You walk into your sales/service showroom and immediately you are greeted in a very friendly manner.

Service

The attention given is very personalised and you are always informed of work undertaken etc.

Service

Booked in for a waiting service - customer administrator not available when I arrived (the same as my last visit) & was not there to hand my car back once the service was complete - which caused delays in booking my car in & receiving my car back.

Service

It took three hours to have a new tyre fitted. No one was able to tell me what was going on throughout.There were far too many people on the floor but no one prepared nor capable of taking control/command.

Service

Booked and confirmed a countesty car 2 months ago, but been told there was no available on the date I arrived at the garage.

Service

Great Service from Kevin Diaper as always. Just picked up my 3rd car from this dealership. Kevin is credit to the company, nothing is to much trouble. I would recommend Kev to anyone who's looking for advise and BMW product knowledge

Service

Helpful to a point - however, the lack of courtesy car availability was an issue. Also on the day the car was in the garage Partridge BMW was having major building works done and this caused significant inconvenience dropping off/collecting vehicles

Service

Friendly and helpful staff and nice waiting area.

Service

Once again disappointing experience.Two weeks to look at why engine trouble alert on display and replacing switch for Hand break.Poor communication. Nobody contacts you to update unless you contact them. After two weeks they forgot to look at switch.

Service

My 90 minute wait turned into three hours not due to an issue with the car but due to the dealership forgetting about me.

Service

The young man on the desk was helpful and polite and my comments are not related to his service at all. However, I have become increasingly annoyed at having to pay for time spent fault finding and then for you to have no idea what the fault is...!

Service

Reent experence has been very disappointing for both cars.Last pre warranty and MOT Ok. Need to restore confidence

Service

Having been told when the car was going to be ready for collection I travelled to the dealership to find the repair had been delayed. I did not receive any prior notification. I had to call the dealership on two further occasions.

Service

as above - for my next car, it wont be a BMW

Service

Good service , good interface on the day and specialist explained the issues politely and expertly .

Service

As per previous answers, calling through to the branch also took to long. Appreciate Work was going on, but also had to wait on courtesy car as original one was blocked in.

Service

Sevice is good. However, they sometimes missed appointments.

Service

No issues. Quick and efficient

Service

The actual service was straight forward, the car wasn’t ready when I was told it would be causing my wife to have to make two trips to collect the car, the key return process is cumbersome

Service

Time slot servicing wasn't available so lost the car for a full day. But a fair MOT and no unexpected bills, which is good.

Service

Partridge are having construction work done and the place was utter chaos. It took close on an hour to be able to hand over my keys and talk to a service person. Even finding somewhere to park was very difficult.

Service

I dropped the car off at 8am and said the I need the car back at 5pm. Seeing as it was a routine service I had to chase the service dept. And when I arrived at 5pm it wasn't ready which left me leaving in traffic which I wanted to avoid

Service

Friendly staff, well informed. Efficient and on time.

Service

Because of the above. Makes me want to sell my car so I don't have to deal with BMW anymore

Service

End of guarantee check - After you doing the software update. I lost all of my personal settings and it was back to the factory settings. That could have been avoided!! I found that the tyres they were not inflated to the BMW recommended pressure.

Service

See previous answer. No communication throughout the day just a text that my car was ready but the text system did not allow a response and I had no response to my previous messages left with reception for customer contact person.

Service

I am referring to my recent service experience when the car was recalled to replace the crankshaft sensor. The service was appalling and left me very frustrated as a long standing BMW customer. The fact that you cannot answer the phone is ridiculous.

Service

The car was taken in to investigate an issue with a tyre. This was mis-diagnosed. Then the car went in for a service and the mis-diagnosis was discovered. We paid for a new tyre. Then that tyre shredded on the A34, putting us in mortal danger.

Service

The service staff in Partridge are great, very friendly & helpful. However, they are very busy and often a bit difficult to get hold of on the phone. Would still like an explanation of why I am getting these EGR problems at relatively low miles.

Service

All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.

Sales

I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.

Sales

Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.

Sales

The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.

Sales

Very helpful and personal service

Sales

Because from strat to finish BMW patridge have made this experience smooth, exciting plus also if feels like it's my first car all over again.it always has not been like this, most salesman/ women are always trying to rush you.

Sales

I must thank Lisa Doughty for a highly professional and friendly customer experience, she made the car buying process a complete joy, listening to my requirements and allowing me to make my own choices. She is a true asset to the team and company.

Sales

Rob Palmer, sales person, dealing with my purchase was informative and promptly responded to any queries I had and he made the whole experience an enjoyable process

Sales

The whole experience was completed with the minimum of fuss including the handover which was amazingly undertaken within 40 minutes of our arrival allowing us to drive home with total peace of mind

Sales

Good tour of the vehicle, explanation of features etc. Just missed the finishing touches we’ve had at Mercedes or Audi where car is uncovered in special garage.

Sales

It was a quick and efficient delivery.

Sales

The car was ready, clean and sitting right out the front of the showroom ready for collection. Jason then talked me through all of the key functions of the car before I left.

Sales

Smooth professional service from start to Finnish

Sales

I did have a couple of hiccups with the new vehicle during the purchasing and shortly after delivery was taken. These were all satisfied with great communication throughout.

Sales

Could not fault the service I was given in any way. Everything that I was promised was delivered. Pleasure to deal with.

Sales

Everything went smoothly