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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Car was collected by Partridge, but in excess of 60 miles was covered in the car when the garage is less than 10 miles from my home
High standard of work and customer care
In and out excellent people relations and step by step updates
Prompt welcome. Car ready on time with no surprises.
Very pleasant people.
Did what they said, helped out when they needed to keep the car
Very attentive staff
The Service from start to finish is outstanding.
Staff were very friendly and competent.This time I liked the fact that I could leave my keys with reception and fill in a simple form, without having to wait for a member of the service team to become available.
I had to return to the showroom as the valve caps were missing from the tyres.
Staff were courteous even though I arrived a tad flustered due to lower than expected mileage and disconcerting engine noise. After an engineer drove the car to check both he and his colleagues assured me it was not as bad a fault as I had feared! :)
Generally they have been pretty good although I have had a few issues over time
Booked in for apriority repair through BMW Warranty as result of breakdown. Vehicle delivered circa 11am on Monday was not even examined until following afternoon. Then diagnosis of faulty battery was incorrect.
as above very professional arrangements to fit in with my commitments
A great facility with very friendly, welcoming staff and good service
MOT date booked was entered incorrectly.
Very satisfied customer.
Except for giving a wrong quote at the beginning, they were very helpful in sorting the issue out quickly.
good service but pricey
My experience with the service department was fine but I had aleady been messed around due to a salesman making lots of promises and then leaving before resolving a couple of what were only minor issues. This meant the overall experience was poor.
The service I received was fine - the fault was in the car part design.
Service centre good just car wasnt cleaned properly on collection. Seen rushed. Roof wet, windows all dirty water marks from chamois dirty marks on internal drivers doors from I presume the colleague that cleaned the car.
The part for the campaign was not available on the day of the service.
The staff looked happy and smiling and I felt that I was important
As my 320d is 5 years old I enquired whether I could join a service plan, your Service Manager was extremely helpful and worked out a monthly payment plan which certainly did not break the bank!
They are most obliging.
Car collected, fault repaired, car washed and returned
I was looked after very well
You did exactly as i required within the timeframe agreed. Job done.
Helpful reception, nice waiting area, helpful service staff who knew what they were talking about!
My service was carried out promptly and efficiently and an explanation of matters arising was given
They did all they had to do very efficiently
Information giving to me when car was serviced
No problems, fault found and corrected.
I now have other error messages appearing since work completed, I will be calling to discuss . Appears work undertaken is now draining my battery usage.
In November and in January I had to have new tyres fitted, on both occasions shortly after I left the garage I had to return for them to be checked and refitted because the warning light came on. On the 2nd occasion this meant I missed another appt.
I emailed the garage to confirm that a alloy wheel repair was booked in - it was confirmed on arrival I was asked have we seen it yet? And the work wasnt done as it needs to be sent away and the car was there 2 day so another booking is needed
This was the first time I had used this dealership, I felt that they did not offer such a professional experience as I am used to. When booking the MOT there was no assistance in getting me away from dealership or back to collect the car,
Al staff were attentive and courteous
All organised when I arrived. Excellent. Had a sales representative's X3 to test which the car was in. Excellent. But car whilst OK outside (it was a damp day) it was unnecessarily dirty inside which does not show BMW or the car up in a good light.
As it should be
Failed to carry out the items I requested to be looked at first time. Suspension issue described Luke the be found (I heard it on the journey back home). Passenger seat jammed back across the child seat in the rear.
Looked after me very well
Friendliness, professionalism and overall nice people giving a good experience.
don,t have time to continue this survey.........too in depth!!
Every time I visit Partridge BMW, I am made to feel very welcome and at ease as soon as I walk through the door. I get greeted, asked how they can help, and then offered a drink. I almost feel like royalty!
didn't have to wait too long, curtsy car provided
Informative, on time and looked at best option to suit me
My MOT was competed as arrange and in the time stated, the car was also washed.
Video of the inspection was brilliant interesting to see what is being looked atBooked in for other work as well as due service but on inspection was deemed unnecessary so service schedule recadjusted.
It should not have taken me, the customer, to point out basic key aspects of a warranty in order to have a basic issue resolved. I felt that the dealer was trying to exploit any potential vulnerability or inexperience in me to avoid having to claim.
Answer to question 1 applies
Did what I asked & car was ready on time.
Options explained and issues noted
polite -and easy - cleaned nicely
Very efficient and friendly.
Polite and efficient service.
Only 'complaint' was that although I had been told the car was ready I had to wait 30 minutes for the at to be finished off
Every visit I have made to Partridge has been trouble free and has fully met my needs and expectations.
Kept informed of progress and very efficient service.
100% clear communication and planning on what you said you were going to do, plus you finished the software upgrades early, which was a real help for my day!
Very fast, professional and ready sooner than I expected.
Car wasnt washed, service covers left inside vehicle
Premises were freezing cold. I was advised the MOT would take 40 mins. It took over 2 hours. Was not kept updated by my 'Service Manager'. While he initially said the brake fluid needed changing I was the one pressing him for timescales
Excellent re the warranty work, but disappointing that I had to go to the trouble of going elsewhere for a new tyre & 4 wheel alignment check, as your prices are too high in this regard. 25% more for the tyre & over twice as much for the alignment.
Because I had to go back in to tje retailer when it could've been fixed the first time and I also had to leave work and spend half a day fixing this.
As above; efficient, reliable, professional, good coffee
Main reason I haven't scored this more highly is that it took much longer to fix the problem than estimated and I think some of this delay could have been avoided.
too many new faces , same as when we bought car, and still not recived text/e mail re handbook cover
I was told about everything that had been done and the car was washed on collection
i got the service that i expected
Partridge of Hampshire, provides an excellent service and are pleasant to deal with. A courtesy car is provided free of charge and my car is returned cleaned outside and inside. On inspection services a video is provided of the underside.
Staff excellent. Cost of parts and labour very expensive
Great service from Service Professional Sarah
No further explanation necessary!
Very satisfied with the service experience managed by the service representative
Although the premises were very clean and modern i found basics of just finding somewhere to park a challenge Attentive staff with their undevided attention all though the prices for additional items were not given until I requested
Mended my X5 very quickly.
Unable to receive free car wash due to power failure.Was offered a free wash if I returned another time
Staffs were so kind and professional.
The service received from Partridge was less than satisfactory.I'm happy to give a full detail, which will take more space however in summary, they did urnequested additional activities , damaged the paintwork and I still haven't received a response
From booking the car in, to its collection from home and delivery back to my home there were no problems. I was kept informed of progress. Many thanks!
found out when collecting car, midway between this service & next, some pedestrian safety struts need changing. None in stock & so you wanted car back next day - really! Because it wasn't convenient to come back you couldnt switch off service light
The only criticism I have is with the inadequate level of customer parking at the Chandlers Ford showrooms. It is stressful arriving in sufficient time to deliver the car for service, only to find no parking spaces free.
Prior to a repair I was given a telephone quote which I accepted. After the repair, BMW tried to charge me £100+ for a job quoted as £65.
Very satisfied with the work carried out
Unlike previous occasions, my car was not cleaned at the end of the service and MOT. I was also called during the day to say that my car was ready to collect, however, when I arrived at the service centre I then had a half-hour wait for the rep.
Been twice to Partridge and both had terrible service. Not at all what id expect from a premium dealership whilst bringing in a premium car
I was kept informed about everything
Good, timely service and I was kept informed of progress
Waited quite a while when it came to collect my car as car was not ready 45-60 mins. Invoice was incorrect and nearly twice as much as servicing quoted but this was corrected after I questioned it. I was not informed car was ready for collection
I felt valued
On arrival the staff could not find any record of my appointment even though they had emailed me me to confirm.
I hate customer satisfaction surveys. If I want to complain I will do so by letter or phone.
The car was booked in for when it was convenient to me. The service was prompt and well informed
I had spilt coffee on my dash. I checked it in with Service and specifically told them that the spillage was on the centre console (A/C, heating controls, DVD etc). A lady called me & talked about the IDrive. It was only this they fixed (£700)
Service ok and on time. Promised a free valet and wash, but due to excessive overload on services, car returned without wash or valet. Advised to call in any time to have it done, but its 20 miles round trip and time so will not bother
£15 charge required by Partridge for waivering £750 excess charge on courtesy car for a factory recall repair is in acceptable. In fact any charge for a courtesy car for a premium brand garage is unacceptable.
There was a power cut on the day of my MOT. It had to be cancelled, then I had to chase for the next 3 days trying to get it rearranged before the expiry
Staff very caring and attentive to my needs
Everything was done as planned including the provision of a courtesy car
Told car would be ready - waited over an hour while car was being washed - when car finally handed back it had been washed but dripping wet & not vacuumed inside. Would expect a premium service.
Very efficient service was like clockwork
very busy phone lines and can be difficult getting hold of people, but eventually one can.
nothing more the dealership could have donw
The car is fantastic with excellent service to match.
What us the BMW centre. Do you mean the showroom? In which case the answer is the same.
Lisa was a joy to come and see week in week out. Stayed very professional throughout, as efficient as ever. Product knowledge was broad and fantastic, knew exactly what i wanted. customer care with contact and emails were brilliant.
I don't think anything could have been done any better. Sevice great. Staff great and car exceptional
everything was excellent from loaning me a hybrid for a couple of days to test drives which actually confirmed my opinion to purchase my first 5 series.
Excellent communication lovely service on car in show room
Treated with respect on every occasion and looked after by my regular contacts at dealership
No complaints whatsoever
Excellent customer care and attention to detail.
From placing my order to receiving my car, James Dillion was excellent, nothing was too much trouble
Excellent service from James Dillon, built good rapport, kept me informed, helped me with my decision to stay with BMW
The process was easy and straightforward even though I was out of the country for some of the time during the process and it was also concluded over the Christmas break.
No problems, everything was handled promptly. I also managed to change my lease term from 48 to 36 months just before pick-up and that was also hassle free
Overall, the experience was better than previous experiences, which have all been with Mercedes. The handover of the car, in particular, was brilliant.
Pre purchase process for exemplary. Hugely disappointed hat the car was delivered 3 weeks later than original suggested date . This meant I had to use train as previous car had been handed back. Very inconvenient
Matt PISKORZ and the team at Partridge always go out of their way to make sure that I'm a happy customer and that is why I will return when it's time to change my car again. It's certainly somewhere that I would recommend.
Partridges are a busy monster dealer. New to me as I tried to buy from Snows on the IOW, who are not up to BMW standards - by a mile or two. Nobody on the Island has a good word on any aspects. They choose to go to the mainland, 9 out of 10 owners.
Only reason for not giving 5 is because the service centre was pretty cold, and being in there for 3 hours wasn't the most comfortable.
Polite and understanding
Thank you for providing us with your feedback
Delivery was quick, handover was efficient, very satisfactory.