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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Good service , good interface on the day and specialist explained the issues politely and expertly .
Partridge are having construction work done and the place was utter chaos. It took close on an hour to be able to hand over my keys and talk to a service person. Even finding somewhere to park was very difficult.
See previous answer. No communication throughout the day just a text that my car was ready but the text system did not allow a response and I had no response to my previous messages left with reception for customer contact person.
The young man on the desk was helpful and polite and my comments are not related to his service at all. However, I have become increasingly annoyed at having to pay for time spent fault finding and then for you to have no idea what the fault is...!
As per previous answers, calling through to the branch also took to long. Appreciate Work was going on, but also had to wait on courtesy car as original one was blocked in.
Friendly staff, well informed. Efficient and on time.
Because of the above. Makes me want to sell my car so I don't have to deal with BMW anymore
Having been told when the car was going to be ready for collection I travelled to the dealership to find the repair had been delayed. I did not receive any prior notification. I had to call the dealership on two further occasions.
Time slot servicing wasn't available so lost the car for a full day. But a fair MOT and no unexpected bills, which is good.
The actual service was straight forward, the car wasnt ready when I was told it would be causing my wife to have to make two trips to collect the car, the key return process is cumbersome
as above - for my next car, it wont be a BMW
Sevice is good. However, they sometimes missed appointments.
No issues. Quick and efficient
Reent experence has been very disappointing for both cars.Last pre warranty and MOT Ok. Need to restore confidence
End of guarantee check - After you doing the software update. I lost all of my personal settings and it was back to the factory settings. That could have been avoided!! I found that the tyres they were not inflated to the BMW recommended pressure.
I dropped the car off at 8am and said the I need the car back at 5pm. Seeing as it was a routine service I had to chase the service dept. And when I arrived at 5pm it wasn't ready which left me leaving in traffic which I wanted to avoid
I am referring to my recent service experience when the car was recalled to replace the crankshaft sensor. The service was appalling and left me very frustrated as a long standing BMW customer. The fact that you cannot answer the phone is ridiculous.
The car was taken in to investigate an issue with a tyre. This was mis-diagnosed. Then the car went in for a service and the mis-diagnosis was discovered. We paid for a new tyre. Then that tyre shredded on the A34, putting us in mortal danger.
The service staff in Partridge are great, very friendly & helpful. However, they are very busy and often a bit difficult to get hold of on the phone. Would still like an explanation of why I am getting these EGR problems at relatively low miles.
Kept fully informed at all stages of the service (software issue with Drivetrain advisory - requiring remap). Quickly rectified and vehicle returned washed.
The overall experience is a pleasure, nice coffee and biscuits
Didnt have to wait long, was told exactly want the service entailed
Gareth was obviously stressed and very busy which adversely impacted on his manner, interaction and customer service. I attempted to challenge him but he was abrupt and dismissive. I felt like giving him his character but I chose to walk away.
Initially misplaced my car for nearly a week, repeatedly didnt call back when I left a message. After that very good service.
I was kept informed of the progress of the car service and advised as to costs etc.
I was not given a clear indication of the cost of the service upfront. Then the bill contained expensive extras such as "screen wash" which cost nearly £10. I had only filled this up myself a week earlier and it cost me £2.
Car was not cleaned properly on collection.
No hassle, easy to book and completed whilst I waited. Good facilities for customers whilst waiting.
I requested front and rear brake pad change as the rears were only a couple of thousand away ,but I was informed that because the computer said they werent due the pads were not replaced.i now have to rebook and waste more time taking the car back.
overall happy with the servicesdownside;communication by text only was very unsatisfactorycar was not cleaned after completion and before hand-back
Issue not resolved
Service engineer was running late and had longer wait than I was expecting.
They're always very courteous, provide a pleasant waiting area, and get on with what they say they'll do.
Very difficult getting in touch with Service Centre - had to try at least 4 times to get contact. Arrived for appointment on time and did not get seen for 20 minutes. Told car would be ready at 1500 - not ready til 1530!!
As above, no hassle in booking service
Good service helpful bit of a wait when I first arrived. 30mins long enough under circumstances
Same as above. Staff were friendly and knowledgeable. Free wash and vacuum was great.
Apart from the above all good. Not happy that all the pre- saved radio stations had been deleted
Helpful and transparent communication.
Still waiting for the quote for new tyresStill waiting for the video of the service - which I was told had been sent at the time I collected the car!
Service on site was excellent. Getting through by phone can be a challenge
Great service, cant complain
Miss or mrs Mirino booked me in and couldnt fault a thing from there on.
All aspects of service and work carried out to expectation. Work competed well within time stated. Staff friendly and efficiently. Car valet was not up to usual standard inside and car wash was broken.
Everything went smoothly
Yes excellent service when purchasing as we lost the car he was trying to get for me but he spent the whole next day trying to find one at another dealer for me
Great service from sales team. Only slight issue was when we came into showroom that some staff (lady from i3/i8 stand seemed not as helpful as others - maybe she didnt know we were real buyers)
Kept me very well informed of build progress. Even sent pictures on arrival at the dealership
Updates were given promptly and the car arrived much sooner than I anticipated or was forecast.