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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Dominic Sayers

BMW Retail Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Jon Hussey

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

Clive Mullins

BMW Sales Executive
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Ellie Wilcox

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Amanda Eccles

Concierge
  • Department BMW Service

Claire Barnard

Concierge
  • Department BMW Service

Richard Marsh

Service Operations Manager
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Charlotte Holder

Service Advisor
  • Department BMW Service

Gareth Collis

Service Advisor
  • Department BMW Service

Richard Holland

Service Bookings Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Casey Lockwood

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Apart from the above all good. Not happy that all the pre- saved radio stations had been deleted

Service

Helpful and transparent communication.

Service

Although it took longer than quoted it was done and noticable different in the car itself.

Service

Still waiting for the quote for new tyresStill waiting for the video of the service - which I was told had been sent at the time I collected the car!

Service

Service on site was excellent. Getting through by phone can be a challenge

Service

Great service, cant complain

Service

Miss or mrs Mirino booked me in and couldn’t fault a thing from there on.

Service

All aspects of service and work carried out to expectation. Work competed well within time stated. Staff friendly and efficiently. Car valet was not up to usual standard inside and car wash was broken.

Service

They collected the car from my home and returned it with the service complete

Service

Unfortunately you were let down because of a simple screw. See below.

Service

I came in for an MOT which should have taken an hour, with car wash 1.5 hours. I was there over 2.5 hours. No-one came to give me an explanation why there was such a delay (DVLA visit apparently).

Service

Because of the above answer I gave and the politeness and the way my car was handed back to me after you having it for at least a month.

Service

After having the service I opted for the complementary wash and vac. During this process an area of lacquer has been removed from the bonnet of the car which is very unsightly. The garage is refusing to take any responsibility for this damage

Service

As above, a potentially life threatening problem, not one seemed to care a damn.It turns out that as a result of going elsewhere, it was identified that the power steering fluid was low and no other faults could be found.

Service

The servicing went well, and we were in touch during the day. We arrived just before 06.00 p.m. as requested, but it took about 50 minutes for us to get to seea service person, and to get the car, withe no real explanation for the delay

Service

Unhelpful staff, kept waiting for far too long, very disappointed to have to replace brake discs on a car less than two years old. Dealership offered discount but it was tiny. Only a few pounds. Insulting.

Service

The work was done on time as promised for the quoted price.

Service

I did't get a call to say the car was ready. I had to call late afternoon. I arrived at 9.30 & asked to be informed asap the car was ready. When I booked I was given the option of waiting because it was a small service. 25 min wait to collect the car

Service

Tends to be good service here and much much more efficient than the last franchise.

Service

At point of collection we were advised we were next when a lady came in, clearly in no mood to wait her turn, went to reception and said she had appointment elsewhere and jumped the queue! Not happy and unacceptable behaviour unless we can all do it

Service

service was done with little fuss and the vehicle came back washed and valeted

Service

They didn't fix my problem

Service

They were let down by Farnborough's non interest in my problem, leaving Partridge and me to work it out over 18 months of toing and froing. There was a lot of wasted time, money and paperwork on this issue that could/should have been avoided.

Service

Timed drop off. Phoned to say when it was ready and it was waiting when I arrived to pickup.

Service

The only BMW service department I've used where staff have been downright rude to me and where my service requirements have not been carried out. Although I anticipate buying a replacement BMW in due course, I will not use this dealership again.

Service

Generally good service, however.. Brought in for rattle investigation and squeaky window rubbers. Squeaky windows fixed. Rattle not observed so not fixed. Now rattling again constantly , and have to wait until 2/7.

Service

Carried out service as specified notified me when completed, and a breakdown of the health check

Service

They have always been a good dealership

Service

Very easy to book the car in. The service was prompt and on time.

Service

Evening went as promised, great service

Service

Arrived at service reception & told there was no loan car despite this being booked 3-4 weeks earlier. Was told my service pack would cover the work needed, had no estimate & was given a bill on collection when I was kept waiting 40 minutes.

Service

Partridge offer a high standard of care. The only trouble I have ever experienced was with the previous franchise owner who was reluctant to look at a problem I was having with my current car shortly after purchase from another dealer.

Service

Although there was some confusion over the collection of the car, Partridges could not have been more helpful and did everything they could to correct the situation.

Service

Easy to set up. Friendly, helpful staff.A bit too much chrome, glass and free coffee for me, but OK.Felt a bit out of place in my working kit. Didn't have my mobile or tablet with me to look busy and important, so had a nap.Had to laugh.

Service

The service I booked my car in for was not undertaken as the Service Rep had advised me when I booked in that the service was complimentary when it was not. Despite having my telephone number he didn’t call! When asked why not he said he’d been busy!

Service

Attention to detail making you feel it is you that your business is important to them. You get what you pay for!!

Service

Could not fix my air con problem and had my car for three days.

Service

Overall very satisfied, would have been 5 stars if the price was lower

Service

I have had two recent experiences one was a test drive and sales discussion on the M5 with matt and the other a service on my current car. In both cases the service was slick and professional.

Service

It was OK..Nothing special

Service

Service & MOT booked 7+ working days in advance & requested a new windscreen washer head be fitted-very specific, repeated the point 2x & also on handing car in. Car was serviced and then failed MOT because the w/head not fitted

Service

Staff were helpful and even though it was busy the service was completed in a reasonable time.

Service

Completed the job and priced it accordingly

Service

Was advised that I needed a new tyre. When asked to demonstrate why the customer assistant was unable to do this.

Service

Excellant service from the moment the gentleman parked my car through to reception staff and Kevin who provided good information to enable us to make a decision.

Service

Was able to fit in my recall work, even though it had only just come to light

Service

always happy and friendly , they offered a car like for like for me to get back to work ,

Service

Was not asked if there was anything to be done with the vehicle on hand over. Had to follow-up two or three times to have headlight alignment checked. And I'm Mr Hubbard not Miss Hubbard!

Service

unable to resolve my problem on the first visit. Returned the car with the fault still present

Service

Work finished on time. Excellent clean and vac on the car and first class hospitality while I waited.

Service

The car had to go back to be washed to an acceptable standard

Service

Given delay in getting car back had to postpone a meeting.

Service

The work was done on time on this visit

Service

Extensive site building work meant that there was a delay in accessing my car after the service. I had to wait 30 mins for the keys for several cars that were blocking mine to be located, even though the garage knew what time I was collecting my car.

Service

Amazing customer service from start to finish. From booking in to arriving on the day to collecting my car I received first class customer service and was made to feel that my business was important.

Service

Because they are attentive listeners to any issues which I have as a customer and they have provided a consistently good service to me across 2 cars in the last 9 years

Service

Thorough service with good technical documentation

Service

Shame that the finger print lock where they kept the car keys malfunctioned and I had to wait for it to be fixed.they did keep me up to date and after a while offered me a car to use .

Service

Because you did everything you said in the time frame quoted

Service

Car valeting was good however the windows were smeared although I appreciate it was a warm day

Service

Only a 4 because service took1hr longer

Service

Friendly efficient service

Service

Everything went according to plan

Service

As above. Service advisor was good but your lack of attention to my issue has somewhat surprised me. I will find another dealer to go to in future who doesn't just say customer service is important. You are what you do.

Service

Nothing to fault

Service

Can fault the level of service.

Service

BMW were very helpful, and dealt with my concerns about repairing the issue amazingly I put a goodwill request in to BMW and they met me halfway with the repair bills, over the moon, the service was amazing a courtesy car was issued straight away.

Service

Excellent communication, and a supplier problem (tyres from their supplier failed to be delivered when expected) was handled extremely well

Service

Excellent contact when making the booking with full explanation of what the booking would cover

Service

Service was exceptional, every person I dealt with was very understanding, friendly and professional. I was kept up to date every step of the way and my expectations were exceeded by the service I received from everyone.

Service

relatively convenient to set up a service, completed in a timely manner

Service

Only slight issue was being told the car would take all day and then having it ready in about 3 hours. The round trip on public transport for me was about 3 hours so if I'd of know it would be that quick I'd of waited!!

Service

1st time visit, very disorganised with a lot of waiting about to find the loan car and it was very dirty inside and out. Customer service didn’t feel like the priority and nothing to put this right.

Service

Lack of clarity on price up front (Why quote a retail customer a price Ex VAT and then surprise them with +20% when time to pay?)

Service

Good service.

Service

The whole experience was faultless

Service

I was very happy with the service , was very quick and great job.

Service

Kept in contact whilst identifying the fault. Explained the fault clearly. No issue extending loan of courtesy car. Very friendly & knowledgeable.

Service

The day after booking my car in I telephoned to ascertain progress and the service adviser asked me "what the problem was" as he had only been told that the car had "broken down". When I collected the car this service adviser was not available.

Service

try to contact service depatment for two days still no one get back to me yet

Service

Happy with everything

Service

I did not get the response I expected

Service

Everything done well and matters addressed correctly

Service

The receptionist was dreadful when I called and tried to deter me from calling in to the dealership to discuss the problem with my brand new car, but Tom on the mini desk was incredibly helpful despite the car being a BMW not a mini

Service

Please refer to answer to previous question

Service

Made life very easy, friendly staff.

Service

I felt the return handover unsatisfactory

Service

The young lady Charlotte was excellent, she explained what was going to happen and kept calling with progress updates. Could not ask for more.

Service

All good. Friendly team, everything done as required.

Service

Was carried as expected

Service

charlotte holder, my service advisor, consolidated all the answers i needed quickly. the repair and service was finished ahead of time

Service

Reception - Badly informed or untrained - needed help at every stage of reception and unable to answer routine questions.

Service

The personal touch was outstanding, especially from service technician and Louis

Service

There is an outstanding safety recall that I had expected the main site to take care of, unfortunately this needs taking to another body shop somewhere up the M3 due to welding. Why can't the main site take care of this?

Service

No problems

Service

Normally I get text messages confirming my appointment but they did not appear this time meaning I had to call before travelling in to make sure they were still expecting me. I find the text messages very helpful.

Service

Helpful staff and good service.

Service

Communication not great, but positive that I could retain the loan car until mine was returned.

Service

Fast. Efficient

Service

Picked car up, no paperwork available, promised to be posted on. Nothing followed. Emailed, wrong paperwork sent & promised follow up didn’t happen! Finally sorted by service manager after going direct to him. Asked no wash/vac and still vac’d ??

Service

Good customer service

Service

Nothing to complain about.

Service

Good customer service, had a little wait in the morning before being seen but nothing major. Able to get an appointment when needed.

Service

first class service

Service

At the reception it was noticed that an oil change is due imminently and rather than having to go back again it the oil change was carried out at the same time as the update to the control unit was carried out.

Service

In remedying the fault re auto cruise you unfortunately did not sync my iPhone to blue tooth.Car parking was a problem and could easily give rise to scatches.

Service

Kept informed of progress. Nice dealership, clean, nice range of cars to peruse. Knowledgeable staff. Carl Briggs very helpful.

Service

When I phoned to book my appointment I requested the person who arranged the appointment to confirm it by text. She said she would but this did not happen and I was disappointed. Need to rectify this shortcoming. Can't remember the person's name.

Service
Thank you for taking the time to write in with your comments. Apologies that your did not receive your text confirmation, this was a system error that has since been resolved.

As stated above Partridge took my concerns seriously and were clearly determined to do what it took to find a permanent solution for my squeaking brakes.

Service

Excellent customer service

Service
Thank you

Great service

Service

Every member of staff was professional and helped us each step of the way.

Service

Couldn’t fault it

Service

Always friendly, helpful staff

Service

All service elements good. Disappointed that a MOT / major service interval, costl in excess of £1,000, I got charged for a windscreen washer fluid refill - even though I had personally topped this up and checked this myself the previous day :-(

Service

Updates were given promptly and the car arrived much sooner than I anticipated or was forecast.

Sales

Very smooth process through to delivery

Sales

The purchasing / trade-in element was smooth if a little lengthy at times. On collection we were a little pressed for time and the paperwork element ate into this.

Sales

It would be good if you could track your vehicles progress online rather than having to ring up all the time to see where it was

Sales

great attention to detail

Sales

Good staff and good service

Sales

Process was carried out in professional manner

Sales

My was a trade off between the car in stock and colour v waiting for a similar car with a different colour. I believed that the offer provided would not run if I waited for the new car so took what was in stock, and a good deal.

Sales

Overall good experience compared to others

Sales

The experience was very good but not perfect. The selling was great, however the salesman was let down on the day of pick up. Car was wet as a result of the snow melting from it while in the drive away bay. Car boxed in also.

Sales

Listened to everything I had to say and tried really hard to accommodate me, from the first test drive to delivery of the car.

Sales

Handover to new £100k car was in the back of the storage car park, paperwork took a long time due to previous IT failures, it was very transactional for what was a purchase of one of your most expensive products

Sales

Kim was excellent. Friendly and helpful throughout the whole process.

Sales

Kim Conway-Birks at Partridge of Hampshire gave us great service, providing quotes for all the options we asked for, always responded to emails and phone calls and kept us up to date when delivery of the new car was delayed.

Sales

Again dispite issues with BMW themselves I can't fault my salesman (Carl)

Sales

Excellent Customer service

Sales
Thank you for taking the time to write in with your comments