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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Apart from the above all good. Not happy that all the pre- saved radio stations had been deleted
Helpful and transparent communication.
Although it took longer than quoted it was done and noticable different in the car itself.
Still waiting for the quote for new tyresStill waiting for the video of the service - which I was told had been sent at the time I collected the car!
Service on site was excellent. Getting through by phone can be a challenge
Great service, cant complain
Miss or mrs Mirino booked me in and couldnt fault a thing from there on.
All aspects of service and work carried out to expectation. Work competed well within time stated. Staff friendly and efficiently. Car valet was not up to usual standard inside and car wash was broken.
They collected the car from my home and returned it with the service complete
Unfortunately you were let down because of a simple screw. See below.
I came in for an MOT which should have taken an hour, with car wash 1.5 hours. I was there over 2.5 hours. No-one came to give me an explanation why there was such a delay (DVLA visit apparently).
Because of the above answer I gave and the politeness and the way my car was handed back to me after you having it for at least a month.
After having the service I opted for the complementary wash and vac. During this process an area of lacquer has been removed from the bonnet of the car which is very unsightly. The garage is refusing to take any responsibility for this damage
As above, a potentially life threatening problem, not one seemed to care a damn.It turns out that as a result of going elsewhere, it was identified that the power steering fluid was low and no other faults could be found.
The servicing went well, and we were in touch during the day. We arrived just before 06.00 p.m. as requested, but it took about 50 minutes for us to get to seea service person, and to get the car, withe no real explanation for the delay
Unhelpful staff, kept waiting for far too long, very disappointed to have to replace brake discs on a car less than two years old. Dealership offered discount but it was tiny. Only a few pounds. Insulting.
The work was done on time as promised for the quoted price.
I did't get a call to say the car was ready. I had to call late afternoon. I arrived at 9.30 & asked to be informed asap the car was ready. When I booked I was given the option of waiting because it was a small service. 25 min wait to collect the car
Tends to be good service here and much much more efficient than the last franchise.
At point of collection we were advised we were next when a lady came in, clearly in no mood to wait her turn, went to reception and said she had appointment elsewhere and jumped the queue! Not happy and unacceptable behaviour unless we can all do it
service was done with little fuss and the vehicle came back washed and valeted
They didn't fix my problem
They were let down by Farnborough's non interest in my problem, leaving Partridge and me to work it out over 18 months of toing and froing. There was a lot of wasted time, money and paperwork on this issue that could/should have been avoided.
Timed drop off. Phoned to say when it was ready and it was waiting when I arrived to pickup.
The only BMW service department I've used where staff have been downright rude to me and where my service requirements have not been carried out. Although I anticipate buying a replacement BMW in due course, I will not use this dealership again.
Generally good service, however.. Brought in for rattle investigation and squeaky window rubbers. Squeaky windows fixed. Rattle not observed so not fixed. Now rattling again constantly , and have to wait until 2/7.
Carried out service as specified notified me when completed, and a breakdown of the health check
They have always been a good dealership
Very easy to book the car in. The service was prompt and on time.
Evening went as promised, great service
Arrived at service reception & told there was no loan car despite this being booked 3-4 weeks earlier. Was told my service pack would cover the work needed, had no estimate & was given a bill on collection when I was kept waiting 40 minutes.
Partridge offer a high standard of care. The only trouble I have ever experienced was with the previous franchise owner who was reluctant to look at a problem I was having with my current car shortly after purchase from another dealer.
Although there was some confusion over the collection of the car, Partridges could not have been more helpful and did everything they could to correct the situation.
Easy to set up. Friendly, helpful staff.A bit too much chrome, glass and free coffee for me, but OK.Felt a bit out of place in my working kit. Didn't have my mobile or tablet with me to look busy and important, so had a nap.Had to laugh.
The service I booked my car in for was not undertaken as the Service Rep had advised me when I booked in that the service was complimentary when it was not. Despite having my telephone number he didnt call! When asked why not he said hed been busy!
Attention to detail making you feel it is you that your business is important to them. You get what you pay for!!
Could not fix my air con problem and had my car for three days.
Overall very satisfied, would have been 5 stars if the price was lower
I have had two recent experiences one was a test drive and sales discussion on the M5 with matt and the other a service on my current car. In both cases the service was slick and professional.
It was OK..Nothing special
Service & MOT booked 7+ working days in advance & requested a new windscreen washer head be fitted-very specific, repeated the point 2x & also on handing car in. Car was serviced and then failed MOT because the w/head not fitted
Staff were helpful and even though it was busy the service was completed in a reasonable time.
Completed the job and priced it accordingly
Was advised that I needed a new tyre. When asked to demonstrate why the customer assistant was unable to do this.
Excellant service from the moment the gentleman parked my car through to reception staff and Kevin who provided good information to enable us to make a decision.
Was able to fit in my recall work, even though it had only just come to light
always happy and friendly , they offered a car like for like for me to get back to work ,
Was not asked if there was anything to be done with the vehicle on hand over. Had to follow-up two or three times to have headlight alignment checked. And I'm Mr Hubbard not Miss Hubbard!
unable to resolve my problem on the first visit. Returned the car with the fault still present
Work finished on time. Excellent clean and vac on the car and first class hospitality while I waited.
The car had to go back to be washed to an acceptable standard
Given delay in getting car back had to postpone a meeting.
The work was done on time on this visit
Extensive site building work meant that there was a delay in accessing my car after the service. I had to wait 30 mins for the keys for several cars that were blocking mine to be located, even though the garage knew what time I was collecting my car.
Amazing customer service from start to finish. From booking in to arriving on the day to collecting my car I received first class customer service and was made to feel that my business was important.
Because they are attentive listeners to any issues which I have as a customer and they have provided a consistently good service to me across 2 cars in the last 9 years
Thorough service with good technical documentation
Shame that the finger print lock where they kept the car keys malfunctioned and I had to wait for it to be fixed.they did keep me up to date and after a while offered me a car to use .
Because you did everything you said in the time frame quoted
Car valeting was good however the windows were smeared although I appreciate it was a warm day
Only a 4 because service took1hr longer
Friendly efficient service
Everything went according to plan
As above. Service advisor was good but your lack of attention to my issue has somewhat surprised me. I will find another dealer to go to in future who doesn't just say customer service is important. You are what you do.
Nothing to fault
Can fault the level of service.
BMW were very helpful, and dealt with my concerns about repairing the issue amazingly I put a goodwill request in to BMW and they met me halfway with the repair bills, over the moon, the service was amazing a courtesy car was issued straight away.
Excellent communication, and a supplier problem (tyres from their supplier failed to be delivered when expected) was handled extremely well
Excellent contact when making the booking with full explanation of what the booking would cover
Service was exceptional, every person I dealt with was very understanding, friendly and professional. I was kept up to date every step of the way and my expectations were exceeded by the service I received from everyone.
relatively convenient to set up a service, completed in a timely manner
Only slight issue was being told the car would take all day and then having it ready in about 3 hours. The round trip on public transport for me was about 3 hours so if I'd of know it would be that quick I'd of waited!!
1st time visit, very disorganised with a lot of waiting about to find the loan car and it was very dirty inside and out. Customer service didnt feel like the priority and nothing to put this right.
Lack of clarity on price up front (Why quote a retail customer a price Ex VAT and then surprise them with +20% when time to pay?)
The whole experience was faultless
I was very happy with the service , was very quick and great job.
Kept in contact whilst identifying the fault. Explained the fault clearly. No issue extending loan of courtesy car. Very friendly & knowledgeable.
The day after booking my car in I telephoned to ascertain progress and the service adviser asked me "what the problem was" as he had only been told that the car had "broken down". When I collected the car this service adviser was not available.
try to contact service depatment for two days still no one get back to me yet
Happy with everything
I did not get the response I expected
Everything done well and matters addressed correctly
The receptionist was dreadful when I called and tried to deter me from calling in to the dealership to discuss the problem with my brand new car, but Tom on the mini desk was incredibly helpful despite the car being a BMW not a mini
Please refer to answer to previous question
Made life very easy, friendly staff.
I felt the return handover unsatisfactory
The young lady Charlotte was excellent, she explained what was going to happen and kept calling with progress updates. Could not ask for more.
All good. Friendly team, everything done as required.
Was carried as expected
charlotte holder, my service advisor, consolidated all the answers i needed quickly. the repair and service was finished ahead of time
Reception - Badly informed or untrained - needed help at every stage of reception and unable to answer routine questions.
The personal touch was outstanding, especially from service technician and Louis
There is an outstanding safety recall that I had expected the main site to take care of, unfortunately this needs taking to another body shop somewhere up the M3 due to welding. Why can't the main site take care of this?
Normally I get text messages confirming my appointment but they did not appear this time meaning I had to call before travelling in to make sure they were still expecting me. I find the text messages very helpful.
Helpful staff and good service.
Communication not great, but positive that I could retain the loan car until mine was returned.
Picked car up, no paperwork available, promised to be posted on. Nothing followed. Emailed, wrong paperwork sent & promised follow up didnt happen! Finally sorted by service manager after going direct to him. Asked no wash/vac and still vacd ??
Good customer service
Nothing to complain about.
Good customer service, had a little wait in the morning before being seen but nothing major. Able to get an appointment when needed.
first class service
At the reception it was noticed that an oil change is due imminently and rather than having to go back again it the oil change was carried out at the same time as the update to the control unit was carried out.
In remedying the fault re auto cruise you unfortunately did not sync my iPhone to blue tooth.Car parking was a problem and could easily give rise to scatches.
Kept informed of progress. Nice dealership, clean, nice range of cars to peruse. Knowledgeable staff. Carl Briggs very helpful.
When I phoned to book my appointment I requested the person who arranged the appointment to confirm it by text. She said she would but this did not happen and I was disappointed. Need to rectify this shortcoming. Can't remember the person's name.
Thank you for taking the time to write in with your comments. Apologies that your did not receive your text confirmation, this was a system error that has since been resolved.
As stated above Partridge took my concerns seriously and were clearly determined to do what it took to find a permanent solution for my squeaking brakes.
Excellent customer service
Every member of staff was professional and helped us each step of the way.
Couldnt fault it
Always friendly, helpful staff
All service elements good. Disappointed that a MOT / major service interval, costl in excess of £1,000, I got charged for a windscreen washer fluid refill - even though I had personally topped this up and checked this myself the previous day :-(
Updates were given promptly and the car arrived much sooner than I anticipated or was forecast.
Very smooth process through to delivery
The purchasing / trade-in element was smooth if a little lengthy at times. On collection we were a little pressed for time and the paperwork element ate into this.
It would be good if you could track your vehicles progress online rather than having to ring up all the time to see where it was
great attention to detail
Good staff and good service
Process was carried out in professional manner
My was a trade off between the car in stock and colour v waiting for a similar car with a different colour. I believed that the offer provided would not run if I waited for the new car so took what was in stock, and a good deal.
Overall good experience compared to others
The experience was very good but not perfect. The selling was great, however the salesman was let down on the day of pick up. Car was wet as a result of the snow melting from it while in the drive away bay. Car boxed in also.
Listened to everything I had to say and tried really hard to accommodate me, from the first test drive to delivery of the car.
Handover to new £100k car was in the back of the storage car park, paperwork took a long time due to previous IT failures, it was very transactional for what was a purchase of one of your most expensive products
Kim was excellent. Friendly and helpful throughout the whole process.
Kim Conway-Birks at Partridge of Hampshire gave us great service, providing quotes for all the options we asked for, always responded to emails and phone calls and kept us up to date when delivery of the new car was delayed.
Again dispite issues with BMW themselves I can't fault my salesman (Carl)
Excellent Customer service
Thank you for taking the time to write in with your comments