OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
344 ratings and 117 comments received in the last 90 days.
12 September 2021
Despite the challenges of Covid the process was well managed.
11 September 2021
Best experience I could imagine. Responsive and went out of the way to make the experience enjoyable as well as functional.
13 August 2021
Kevin was great.
11 August 2021
We were well looked after. Test drive arranged promptly. Salesman able to answer all our questions.
11 August 2021
Very helpful sales team - specifically Paul Samways and Iwan - made the car buying experience straightforward and trouble free. Kept me informed throughout the ordering process and easy to make changes. Easy to contact the team if any concerns.
09 August 2021
Managed to get the Harman Kardon system when others could not. easy purchasing process and competitive pricing.
06 August 2021
All the times scales given were met. In addition the questions I asked I was given great responses.
30 July 2021
Very knowledgeable and proactive salesman,
28 July 2021
Good experience from start to finish looking around the cars and speaking about the best car for me and price wise. Was also a good experience to try the car before buying to get a feel and look to make sure that car was for me
16 September 2021
They sorted out all my problems in an efficient manner.
13 September 2021
Repairs carried out under warranty.
13 September 2021
Prompt follow up.
12 September 2021
I was kept fully informed by Esther of everything that was happening to the car and she also ensure most of the work was carried out under my warranty. She also went the 'extra mile' and delivered the car back to me the following day.
11 September 2021
My cars is running well and all requests were met by the young lady dealing with my vehicle.
11 September 2021
Good service and reasonable price, great communication too.
10 September 2021
The service I received was first class. The communication by Jenny was excellent- clear and I was able to call her back on a direct number which saved me a huge amount of time. The work was completed very quickly and Nick resolved a minor issue quick
05 September 2021
Entirely professional and very helpful.
05 September 2021
The service was good.
31 August 2021
Prompt appointment for analysis of fault, fixed on date promised, car washed nicely for collection, phone call to BMW warranty to check excess obligation
13 September 2021
all good