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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
430 ratings and 233 comments received in the last 90 days.
16 April 2024
If I was able to go above 5 Stars I would. I have purchased 6 cars in recent times all through James Harris of Partridge BMW. His product knowledge, the level of service he provides and his friendly helpful approach are faultless.
15 April 2024
excellent handover
05 April 2024
Good car at a good price.
05 April 2024
Good customer service
03 April 2024
Great individual service from Matt at partridge BMW in Southampton
03 April 2024
Superb customer service and attention by Raj
03 April 2024
I took up a BMW offer of discounted finance on the model I was looking for. The car was ready to pick up on the day agreed and I was given a comprehensive handover with a full explanation of the controls and technology.
31 March 2024
Took time to discuss and demonstrate the car and all the tech
31 March 2024
From day one to handover, Salim made us feel incredibly welcome and prioritized at the BMW Centre. His exceptional service left us feeling special and fully satisfied with our new car purchase. A truly first-class experience!
25 March 2024
So helpful. The car was ready to drive at pick up which made the whole process so simple. Any questions about the car were answered promptly
20 March 2024
Clear and concise comms / regular updates / helpful with add ons i.e. tracker & trickle charger / handover of car (though so much to know didn't complete all areas of the cars options) - agreed a follow up session once I've had the car a few weeks
19 March 2024
Good handover
15 March 2024
Choosing, buying and collecting our car was made easy and seamless by Kevin. Everything was done efficiently and he made sure we were set up and knew everything we needed to know.
10 March 2024
PARTRIDGE of HAMPSHIRE went above and beyond delivering the car personally 130miles from the dealership.
09 March 2024
every thing explained.... delivery time build time etc
08 March 2024
It was a simple process, with Nick remaining in contact throughout until I received my car.
05 March 2024
Couldn't fault the whole experience from start to finish. Salim and Simon were brilliant and gave a premium service you would expect from a brand like BMW. Nothing was too much trouble and they did everything possible to create the right deal for me.
04 March 2024
Seb kept in constant contact regarding the delivery of my vehicle despite the fact he was on holiday! I feel he really went above and beyond and ensured it was ready for me to collect ahead of the weekend which was very much appreciated.
03 March 2024
I have always had a good experience at partridge, the only reason I haven't given 5 stars is after 5 cars through them it doesn't feel as special anymore, but they are always my go to dealer.
01 March 2024
Everything went smoothly
28 February 2024
Prompt and courteous service
28 February 2024
Thorough explanation of the buying procedure and never anything approaching a 'hard sell'.
28 February 2024
As above. Handover was very thorough and straight forward
27 February 2024
I thought the service given was outstanding
27 February 2024
Spent time explaining
27 February 2024
The car came in perfect condition. Even despite wanting the car quicker. Iwan insisted that he wanted more time to ensure the car was clean and in perfect condition for me. 5 stars
25 February 2024
Communication is good and experience top notch.
22 February 2024
Quick and always on time like usual.
22 February 2024
Organised - modified deadlines to help me and handover was excellent
28 January 2024
As someone who is not used to an automatic car the helpfulness of the young lady (Alice) who delivered it was second to none. She also organised my insurance at the same time.
17 April 2024
Kept in contact throughout the day. The complimentary clean and hoover was a nice touch.
17 April 2024
MOT was carried out on time
17 April 2024
Everything seemed good, I was informed well and dealt with quickly.
16 April 2024
Excellent the lady was so helpful and polite and friendly
16 April 2024
Very easy to deal with
16 April 2024
Tom my service advisor kept me up to date with progress on the diagnostic and repairs and both the receptiin staff and Lauren were efficient with the car handover at the end of the week, a great team
16 April 2024
Good communication
16 April 2024
I was advised when booking that the car was scheduled into the workshop at 9:45 but it didn't go in till much later in the day so no update was provided until later afternoon.
16 April 2024
Mikaela handled the process excellently from start to finish, kept me informed. Car washed and cleaned inside which as a bonus
16 April 2024
Easy to deal with from start to finish,
16 April 2024
Partridges identified the issue promptly and carried out the repairs within a few hours.
15 April 2024
The communication from the centre was excellent and they went out of their way to ensure that everything was done promptly and I was kept in the loop. The service given was outstanding.
15 April 2024
The service staff are friend and help full, but the person which done my mot the last 2 times is why I won't use this dealership again, putting advisory for run flats when the car never had them, plus other bits. Will try salisbury dealershipnextyear
15 April 2024
From initial booking through to collecting the car everybody I spoke to was polite, pleasant and helpful as they could have been
15 April 2024
Polite and courteous personnel at the dealership
15 April 2024
I think the staff are attentive and accommodating, Daniel Meader has dealt with me a few times, excellent guy, he gets things done and does what he commits to do. He's excellent.
15 April 2024
Everything worked well and everyone was very helpful.
15 April 2024
Really easy to deal with them
15 April 2024
Car was collected on time, work completed and returned as scheduled.
15 April 2024
Just there for a recall but treated very well, including a free car wash.
15 April 2024
The MOT was expensive and I did not expect to find further issues afterwards with my vent, that was not there before service
14 April 2024
Very good excellent communication polite and all in all a great experience
13 April 2024
Oh dear disappointing. Not had a problem with Tom before as always been helpful previously. All seemed well when I collected keys but he sent an email about work needed and has failed to respond twice to me querying this. Still unresolved now
13 April 2024
Faultless
13 April 2024
Called me at regular times. Car was ready when needed. Would have been good if they charged it a little for me as I didn't have much after my breakdown and I had to then find somewhere straight after to charge.
13 April 2024
Staff helpful and friendly and again made the experience easy
12 April 2024
There's always something more to be done.
12 April 2024
I'm always happy with the service plus I even got my car cleaned washed it was like it was new.
11 April 2024
Very friendly and helpful staff both in reception and service centre , service centre kept me up to date on the progress of the car throughout was provided with a loan car for the duration helping me carry on with everyday things and commute
11 April 2024
Compared to my previous experience with snows, the atmosphere, the welcome, being called by my name and staff remembering who I am, this is just a better experience and what I expected when I pay a lot of money to have my car seen to.
10 April 2024
Excellent service
09 April 2024
received a video of work carried out cleaned and hoovered car good communication
08 April 2024
Kept informed at all stages
08 April 2024
See comment above.
08 April 2024
Still had a slight issue with my car so am bringing it back to be looked at again.
08 April 2024
I was served quickly and with care. I received precise answers to my questions
08 April 2024
They fitted the replacement part easily within timescales indicated, but you would prefer to not have a recall
08 April 2024
BMW are brilliant. However, I have found MINI very different which has been a shame. Please feel free to contact me on 07863 036505 if you wish to discuss further.
08 April 2024
As detailed above. Lack of courtesy car, poor car wash and valet
07 April 2024
Advisor wasn't aware I have a service contract so tried to charge me. Also I requested a quote for a dash cam which I didn't get and asked for a car clean which if it was it wasn't a very good job
07 April 2024
Staff very accommodating.
04 April 2024
The work was completed quickly and I was kept informed. Love the video I received showing me what had occurred.
04 April 2024
There was a repair required which i believed to be under my extended warranty. The warranty manager stated it was not without presenting a claim and when i insisted it was the claim was allowed.
03 April 2024
As you can see from previous comments software and number of issues had detracted from the ownership experience. The staff are having to mange customers expectations maintaining an inferior product with a manufacturer who no longer applies QA.
03 April 2024
Appalling service on all levels
03 April 2024
I am very happy with the service experience at Partridge and in particular that the full list of work scheduled for my car is completed. I have used other dealers where the work is not always completed and you end up having to book the car in again.
03 April 2024
Professional and courteous all the time, Dan went above and beyond.
03 April 2024
My car came in with a fault and came out with complete failure, garage are not taking responsibility of what happened in my car, claiming it was coincidental
02 April 2024
The job was done without any problems. Very comfortable stay at the showroom. Staff like Dan Meader, Natalie and Tom were excellent as well as the lovely lady on the welcome desk.
31 March 2024
Very friendly staff however I expected a like for like lease car. Also my car was recalled for safety reasons, so I didn't expect to have to pay for fuel e.c.t when you legally required my car.
31 March 2024
Went without a hitch
31 March 2024
They kept me updated at every opportunity in an appropriate manner.
30 March 2024
It was okay
30 March 2024
Great service, great communication
30 March 2024
Because I was satisfied
29 March 2024
Great efficient and friendly service couldn't ask for more
29 March 2024
You provide a good friendly service
29 March 2024
it was good service in a difficult situation
29 March 2024
Dan is excellent and easy service
28 March 2024
Very satisfied, I was informed at each stage of works and kept up to date.
28 March 2024
Helpful and polite customer service.
28 March 2024
BMW Partridge and especially Raj provide continuous high quality customer service. We are repeat customers and will remain so
28 March 2024
Only let down was car not cleaned
28 March 2024
Sit and wait MOT took 3 hours
27 March 2024
Good professional team
26 March 2024
Overall great experience from reception to service handler (Mikaela).
25 March 2024
Normally fantastic service. This time car wasn't ready for after time given. Asked for an error message to be cleared & was told car would be cleaned (neither had been done even after car had been there for 3 days & waiting in showroom for 20mins.
25 March 2024
Partridge Technicians pick up problems with the vehicle, which I would not otherwise be aware of, and offer solutions to these when reporting them back to me for action.
25 March 2024
The technician didn't really seem to have a clue what he was talking about
25 March 2024
Staff were attentive courteous and helpful.
25 March 2024
Service receptionist Sarah very good
25 March 2024
After my 2 hour wait service I was informed that the vehicle was also due an air conditioning service. The fact that this was not carried out is given a red flag on the service record. Why if not mandatory?
25 March 2024
Please in future, when asking the client to come in because of a recall, make sure all parts are at hand, does not help to strip the car then put it back together because no-one thought to think ahead and make sure parts are available.
24 March 2024
Communication was spot on from start to finish
24 March 2024
Helpful staff throughout - booking, expectation setting, reception, waiting, results explanation, and vehicle return. They could the waiting area by giving customers somewhere to hang their coat - I had to leave mine laying over a partition.
24 March 2024
Had a repeat issue that they sorted and kept me updated the whole way, special praise to Sarah Kennard
24 March 2024
From booking to collection the staff were helpful, polite,and very cheerful They kept me informed throughout the whole process
24 March 2024
My Service Advisor, Mikaela Godley, made the whole experience painless, from booking to pick up and keeping me informed about issues. Excellent service!
24 March 2024
Service video is great. Very open and honest
24 March 2024
Quick efficient service
23 March 2024
Always have problems using Partridge. Dropped car off at 8.10am for a simple oil service - heard nothing until 4.15pm. Didn't get health check video by technician until I collected car and inaudible so useless. No paperwork / receipt issued.
21 March 2024
The real time video from the service technician was very good and informative.also being asked if I wanted any additional works to be carried out was a good idea.also received call to let me know the work had been carried out.
21 March 2024
The whole experience was well organised & executed.
21 March 2024
On time,
20 March 2024
I was kept informed of the timeline process regarding work on my car
20 March 2024
Was always kept updated with progress.
20 March 2024
The person I dealt with whilst very professional and polite didn't really know the cost of certain work
20 March 2024
£700 for a service! Charges listed as vague. No explanation for these odd charges (I was given the bill after I had paid. This will be the last time I come to Partridge (after 15 years of car purchases/services).
19 March 2024
Prompt and efficient
19 March 2024
My service experience was excellent. The communication was faultless from my service advisor Mikaela Godley, who really made every effort to keep me informed and made my visit a very warm and welcoming one.
19 March 2024
I asked for updates and I was the one calling to follow up. Its was all a little poor. I booked to have my break disc's and pad replaced. I book around a week in advance. I drop the car off and get a call 1 hours later saying there is no stock.
17 March 2024
Car no finished properly, had to take it back. There were small things - seals not replaced properly. But poor attention to detail given the hourly rate. It was sorted promptly when I took it back. However, no body said "sorry" to my face.
17 March 2024
was kept up to date with the progress of the car. Unfortunately, an intermittent fault and they were unable to fault the car at the time of testing, they did try for almost two weeks, so wasn't a case of no fault found come and collect. Good service
14 March 2024
They repaired the pot hole damage to my car and also managed to fit in the service which was extremely helpful
14 March 2024
Not professional scamming drivers that don't know the trade . I have recipient for new tyre n/s . One week old before taking to bmw .due to nail in side wall off tyre . Replace by Mitchelldever tyre . And off side check by them infact all 4 was check
14 March 2024
Sarah was great! Really good communication and really efficient
14 March 2024
All very straightforward. Quick, updated throughout and vehicle cleaned.
14 March 2024
Friendly atmosphere
14 March 2024
Very satisfied with the service
14 March 2024
Everything was done in a timely manner, and the service team kept me appraised of the timing.
14 March 2024
Helpful all the way
14 March 2024
Sarah in service was great! updated me regularly and went out of her way to get a technician to call me on a fault i have with the car. Only went in for a recall on an older BMW but still treated like a paying customer
13 March 2024
Although the availability of a check on my car was very prompt and the service staff were incredibly helpful, I was shocked at the price I had to pay to get my car repaired
13 March 2024
Polite, pleasant and efficient staff. Everything was done to the stated time.
13 March 2024
Fuss free professionalism.
13 March 2024
Very helpful friendly staff.
13 March 2024
Jenny made the service experience pleasant and professional, excellent visit and reasonable value for money
13 March 2024
Would have been a 5 except for the poor valet
13 March 2024
Everything done as promised
13 March 2024
Attention staff and excellent communication
13 March 2024
I never recieved the tyre claim form back that I sent to your team so cannot claim through the tyre insurance I have with you so I am out for pocket £341
12 March 2024
I had called two or three times to check on progress, could never speak to the operative and was never called back despite being told they would call me back. Although my car was there from the night before, it wasn't on the ramp until mid afternoon
11 March 2024
The work was completed on time and within budhet
10 March 2024
Every member of staff were in the ball
10 March 2024
The service itself was fine. However, I was told I would get regular updates during the day, that did not happen. I was told there had been staff shortages that day. I was also told I needed to score the survey 9 or 10, I dont like this policy at all
09 March 2024
Knowledgeable and friendly staff
09 March 2024
Price and service was as expected
08 March 2024
Friendly staff and kept informed
07 March 2024
Service was very good, just expensive.
07 March 2024
On this occasion You didn't do everything you said you would do
07 March 2024
Only fault is no mechanics on weekends
06 March 2024
Had to return car many times because work was not carried out properly.
06 March 2024
arrived, picked up loan car, my car was sorted, picked it up later - perfect
06 March 2024
Just a little slow in fitting the new tyres (over 3 hour wait). However I was updated regularly. The car was returned with the new tyres unrecognised (which I fixed with a manual input) and the auto handbrake disengaged
05 March 2024
Great staff , always friendly and helpful
05 March 2024
'not overly satisfied' Car dropped off, service advisor kept me updated throughout the day. pricing as expected. Pick up was slow. Car parked right up against a dead car so couldn't get in. Oily handprints on inside. Unhappy with the little detail
05 March 2024
On time. Good service. Excellent staff
04 March 2024
Brilliant service
04 March 2024
It was a recall issue but had to wait months for it to be sorted.
04 March 2024
Just love it!
04 March 2024
Well it was all ok. Nice polite people.
04 March 2024
Kept me updated
04 March 2024
Tom was an excellent service advisor.
03 March 2024
Very prompt and supportive in booking in Good communication Very poor workmanship experience. Really disappointing to witness and requiring remedial action Recovery was swift and well communicated
03 March 2024
Very professional
03 March 2024
Sarah Kennard made it a great experience.
03 March 2024
All work was dkne to expected standard and total cost was as per preciously advised.
01 March 2024
The idea of having service advisors and being able to speak to them through out is perfect. It would be better if each customer is allocated the same advisor each time this was the advisor gets to know the client and there vehicle history
01 March 2024
I didn't receive the technicians video explaining other recommended work until after I had left after picking the car up.
29 February 2024
I felt like they listened to my concerns and acted upon them, offering me valid solutions to help mitigate the problem reoccurring.
29 February 2024
Really grateful to Kevin in sales for his help.
28 February 2024
Easy check in Information provided was clear and plentiful
27 February 2024
Because MOT was cancelled a couple of days beforehand
27 February 2024
Can't fault it
27 February 2024
Great staff. friendly greeting, good explanation of works. Good communication throughout.
27 February 2024
A very quick and polite service overall.
27 February 2024
Professional and efficient in dealing with me.
27 February 2024
Front desk was very good. Kevin was good at explaining figures and his suggestions were brilliant
27 February 2024
Great service.
27 February 2024
My car when handed over was immaculate inside , , but dirty on the outside . After the work the front carpets had oilly feet marks on them . I would have thought such a garage would have used something to protect them .
27 February 2024
Whilst the dealership is great I feel that so far the experience at Poole Audi is superior. Is cleaner, more modern and the level of service was better (I felt more special and valued) but its early days back with BMW so I can revalue in the future
27 February 2024
I recently had some repairs carried out on my 5 Series BMW, professional repairs for peace of mind. I was told that the car would be cleaned outside & hoovered, yet, upon collection, the alloy wheels were dirty & not hoovered, professional valeters?
27 February 2024
See answer above.
26 February 2024
Most helpful and clear - thank you
26 February 2024
James was really profesional guy
26 February 2024
Very good company easy to deal with staff extremely helpful
25 February 2024
All requirements were met
25 February 2024
I was well looked after.
25 February 2024
All staff very friendly and welcoming
24 February 2024
Service was 10/10, communication was faultless, bmw called regularly keeping me updating with what was going on with my bmw. Staff friendly and really helpful. Thank you so much!
24 February 2024
Naomi on reception is very welcoming.
24 February 2024
Because no value for the money my problem remains
24 February 2024
Nearly 2 hours is too long for a simple brake fluid change.
23 February 2024
The major oil service was at the same time as an investigation on the battery and parking sensor. All done efficiently within the day with courtesy car provided . The service advisor was in communication throughout and gave a thorough review after
22 February 2024
Warm welcome and dealt with quickly & efficiently. Would certainly use them again. Special mention for Sarah Kennard who kept me well informed throughout the time my car was in & talked through everything when I collected! Excellent customer service.
22 February 2024
Same as above statement
22 February 2024
Recall undertaken in a timely manner with minimum hassle. The video health check is a nice touch.
22 February 2024
Friendly and accommodating
22 February 2024
Would have been 5 stars but they used £6+ of my petrol to do an offsite MOT!
22 February 2024
Very dissatisfied. Sorting a courtesy car was made extremely difficult. The unauthorised repairs on the vehicle.
22 February 2024
From booking thru to leaving the car was seamless
22 February 2024
Excellent service prompt repair
22 February 2024
Customer service and video report.
30 January 2024
Excellent reception and communication
30 January 2024
I wasn't 100% satisfied as I had made an appointment for an MOT where i would wait for the vehicle but on arrival was told i would have to leave the car all day which was not possible as I had a long standing hospital appointment early afternoon
30 January 2024
good
29 January 2024
first class.
28 January 2024
Same as above Very pleased
28 January 2024
Very polite and friendly staff made the whole process easy.
28 January 2024
Communication was exellent
28 January 2024
See original point
28 January 2024
The friendliest staff of any dealer I've used. Nothing is ever too much effort for them. Top marks!
28 January 2024
Never any courtesy cars available. Called at 2.30 - my car was ready for collection from recall. Waited 45 minutes for my keys! Sarah so rude to the receptionist who was an older blonde lady - was lovely and got my keys for me.
28 January 2024
Happy
28 January 2024
Best dealership that I have used so far.
28 January 2024
It was very helpful that I was kept updated at all times on the progress of the work being carried out.
28 January 2024
Apart from having to wait to be shown to a sevice advisor the service was excellent.
28 January 2024
Didn't buy the car from them as recently moved to the area. But have treated me really well
28 January 2024
Great customer service. Handled my late request of dropping car back .
28 January 2024
Work completed within the day and car was washed and vacuumed
28 January 2024
Well satisfied. See above for clarification
28 January 2024
Bmw make the car but haven't got a clue how to fix it. Time wasted them having car
28 January 2024
Didn't get the feedback I had asked for with regard to drop in electrical efficiency. Also visit gad to be rescheduled due to service parts being on back order.
28 January 2024
In December the service was faultless, the car was collected and returned within a day. However there should have been no need for this excellent service in December had the retest been carried out as it should have been in June.
27 January 2024
Receptionist so welcoming felt important Helped me with app
27 January 2024
Poor front of house
27 January 2024
Always excellent
27 January 2024
The initial service experience was great. However, when checking my car tyre pressure en route home I noticed the back tyre pressure was 3.4 on both tyres. It should be approx 2.4. I emailed the service rep, he advised that I could bring it back.
27 January 2024
Over all good
26 January 2024
Partridge were very thorough explaining what needed to be done and why, even sending a video to make things clear.
26 January 2024
An issue was raised regarding the service record update but my return email was not responded to.
25 January 2024
My car was cleaned after the work was carried out.
17 April 2024
Nick has been absolutely brilliant, always going above and beyond to ensure he responds to any of my queries and also his post sales support was excellent.