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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
663 ratings and 324 comments received in the last 90 days.
06 April 2025
My needs and wants were taken into consider
04 April 2025
Im very satisfied as delivery was very quick and pleasant as I knew about all shipping details.
04 April 2025
James Harris is really friendly and always helped me with our car choice.
03 April 2025
Just perfect! No issues and service was faultless
02 April 2025
Raj Singh was exceptional throughout the process and I couldn't have asked for a better experience.
01 April 2025
Great sales team particularly Mike Bennett.
31 March 2025
Excellent communications.
30 March 2025
Explained most things about new car although it did all seem to take a long time
25 March 2025
The team at BMW Partridge were super helpful and informative on all the options and decisions and the digital activation of the buying experience was very smooth.
23 March 2025
Im very satisfied with the sales person I dealt with Adam Stewart, he was very helpful and Kept me informed all the way through out the process of ordering to the handover itself. He made the experience of getting my new car enjoyable.
18 March 2025
Very happy. Car is beautiful and they gave me some fuel to get home too!
17 March 2025
Very happy with the deal and the car is great too!
14 March 2025
Lovely people to do business with, courteous and knowledgable.
13 March 2025
great service from start to finish
06 March 2025
Professional and courteous throughout
05 March 2025
Whole process was excellent again. Adam couldn't have been more helpful in selecting a car, sorting the finance and then getting all the paperwork sorted remotely. Pick up was quick and again helpful in the handover.
03 March 2025
Kept up to date with the delivery
02 March 2025
Very good service
19 February 2025
Everything went very smoothly during the purchase phase. I was given a comprehensive briefing by the salesman at handover.
18 February 2025
Matt has long been excellent to deal with, and his protege Iwan seems set to continue this tradition. There was, of course, a minor hiccup with delivery, but this was communicated well and dealt with very quickly.
14 February 2025
James Harris is very professional and very product knowledgeable so all questions were answered easily. The mass of paperwork was handled as simply and as quickly as possible. The vehicle handover was brilliant, all systems were demonstrated fully.
08 February 2025
A great experience from start to finish. Friendly staff who wanted to help and go that extra mile! A special mention goes to Simon Wickenden & Salim Ahmed for their help and guidance throughout the process. Thank you.
04 February 2025
Warm welcome. Plenty of time given to go through the features of the car.
22 April 2025
All staff are welcoming, polite and professional
22 April 2025
Sarah Kennard was an outstanding representative. Kept me informed of what was happening, allowing me to plan my day. And to boot, a lovely personality.
21 April 2025
One slightly disappointing aspect is that when I got home, I found that driver side support bracket for the windscreen washer loom was left hanging loose and I had to clip this back in position myself.
21 April 2025
Booked my car in with a problem that needed sorting asap, it was taken in and sorted out the very next day and I was back home by 11:30 that morning what more can I say.
21 April 2025
Partridge are the best
21 April 2025
The service was completed most satisfactorily but the car was not as clean as normal. I had to reclean the wheels and windows!!
21 April 2025
They are very helpful
21 April 2025
Friendly helpful staff
21 April 2025
Partridge customer facing staff very helpful and efficient
21 April 2025
Always able to answer my question, giving a very well explained answer. Try to always find the best time that suits for me to bring in the car in time for its checks.
20 April 2025
Really happy with service received.
20 April 2025
End to end, from booking the car in to leaving after the service was finished, it was seamless and outstanding. I was kept informed throughout. Stronger WiFi meant easier working while waiting. Jenny getting my favourite biscuits was a lovely touch!
20 April 2025
It worked from the front door to the back.
20 April 2025
Everything went very smoothly and all staff were very helpful.
20 April 2025
All aspects covered
20 April 2025
Ticked all the boxes.
19 April 2025
Very pleased with my experience
19 April 2025
??
19 April 2025
Reference my previous comments extremely easy & refreshing
19 April 2025
Facts
18 April 2025
as above
17 April 2025
The service and MOT were done promptly and the service staff were knowledgable and friendly
17 April 2025
As I mentioned above
16 April 2025
Offer a goody bag for the inconvenience of the recall being cancelled twice.
16 April 2025
Amazing
16 April 2025
I went to get assessed for an outstanding recall notice. It transpired that my car did not require that particular work but the staff identified another recall notice on my car. They booked it infor the required work and completed it
16 April 2025
From making the booking to picking up the courtesy car, everything worked faultlessly. When I arrived to deliver the vehicle, everyone was very polite and helpful. Mikaela's goody bag was a nice touch!
16 April 2025
I was kept updated throughout my visit. Car was ready on time and cleaned. Overall service experience was excellent.
16 April 2025
Partridge only did work that was necessary and the cost was fair.
16 April 2025
Hayleigh is a great asset to you, only person ever at this dealership to contact you back when she says she would, and when I went in to discuss replacement car very empathetic and understanding, unlike others when asking she was asking for advice
15 April 2025
Nice you offer to give free wash , my only criticism if you are washing the side mirrors best not to move the actual mirrors and also drivers seat they both had to be set up by me as I drove away
15 April 2025
Efficient
15 April 2025
.
15 April 2025
Again, so very friendly, helpful. Received a complimentary gift bag that i was thrilled to receive. Was completely shocked and fortunate to have that waiting on my passenger seat so thank you.
14 April 2025
The service agent we dealt with was Professional, friendly without being overly familiar, knowledgeable and courteous.
14 April 2025
Great service
14 April 2025
Service is always good and staff update you.
13 April 2025
The service I received was excellent
13 April 2025
I was told to deliver the car by 9. When I said I would wait, they tried to get it done in the morning. I was then told it would be ready by 12 and I didn't get the car back until 1
12 April 2025
Very efficient and sympathetic service.
12 April 2025
I even got a complementary car wash.
12 April 2025
As above 3 times I have asked for technical advice. 3 times I have been told I will get an e-mail or call back. So far nothing
12 April 2025
Great customer service
12 April 2025
Great service - the service advisor (Hayley) was really helpful and kept me informed throughout the day. I worked on site for the day and felt that all staff really cared.
11 April 2025
Great service and the car was looking as good as new after the wash
11 April 2025
Good communication from start to finish
11 April 2025
My experience was for a free of charge warranty fix on a 13 year old car - the staff could not have been more helpful
11 April 2025
Excellent service
11 April 2025
Very professional.
11 April 2025
Excellent service, delivered with professional helpful staff
10 April 2025
Did everything they said they were going to do giving customer confidence.
10 April 2025
See answer above. I'm still awaiting resolution of the admitted bad service work on my car
10 April 2025
Car looked great on collection
10 April 2025
The process from arrival (booking in) was managed by a senior service advisor (Sarah Kennard) who is a credit to BMW. Sarah communicated the updates throughout the works undertaken by the technicians and dealt with the extended BMW warranty.
10 April 2025
Friendly staff
09 April 2025
See above
09 April 2025
Customer service lady Jenny made our experience superb
08 April 2025
Good staff, knowledgeable and make it easy to do business with this company.
08 April 2025
Received a red on service report due to a slight noise that required urgent attention and additional investigation but then was just told to keep an eye on it and it wasn't a problem. This wasn't even mentioned in the service video.
08 April 2025
Great customer Service
08 April 2025
Can't always get through on the phone and not all staff reply to your email. CJ as service manager is helpful and the parts department are the best I've ever dealt with!
07 April 2025
Technicians where helpful, and really tried hard to solve problem.
07 April 2025
Even the security guy helped me park when i first arrived..21.00.it was pitch black ??
07 April 2025
I think that the part should have been ordered in advance of my car being taken off the road. Waiting a week for a part that is known to be required seemed disorganised.
06 April 2025
confusion between staff over standard service requirements, the solution advised required greater expenditure for me
06 April 2025
Kept me updated
06 April 2025
Communication was clear and concise and overall customer service was great
05 April 2025
Sarah was excellent. When my car had to have extra work she quickly arranged for me to have a courtesy car without any drama.
04 April 2025
Very helpful and prompt with the service.
04 April 2025
Always polite courteous and professional
03 April 2025
The seats in my car were left completely out of place after it had been valeted, the windows and glass were left very streaky and covered in smears..
03 April 2025
You did the service, told me I needed more work then didn't bother to quote for it
03 April 2025
Good communication and aftercare
03 April 2025
No complaints
03 April 2025
Undertook recall & complimentary service to offset expense and inconvenience of having recall. Then made up £500 of required faults! Checked before going ahead with both BMW trained mechanic & local independent garage who found nothing wrong!
02 April 2025
Very efficient. Very informative. Friendly staff.
01 April 2025
Really good
01 April 2025
Good communication
01 April 2025
Good and fast service.
01 April 2025
Very professional and organised as I expected
01 April 2025
Received excellent service by Adriana throughout and she kept me in the loop the whole time my car was in.
31 March 2025
Kept me informed and looked after well.
31 March 2025
Completely satisfied, superb staff for keeping you inform on how the work on my car is going, and keeping me topped up with coffee.
31 March 2025
The lady who booked in the appointment and receptionist were very helpful & friendly.
31 March 2025
Following recall - voucher enabled us t afford oil service
30 March 2025
More than satisfied with the health check, video, repair and to top it all car wash.
30 March 2025
The service advisor was pleasant and helpful. Kept me informed of progress too.
30 March 2025
Nice people
29 March 2025
Nice atmosphere on arrival
29 March 2025
Slightly disappointed that new tyres were inflated proportionately much higher than the ones already on the car
29 March 2025
As expected service
29 March 2025
I was informed step by step
29 March 2025
Sarah Kennard and David Conroy provided excellent service and their ability to work with clients was commendable. Thank you!
29 March 2025
The service received was excellent. However I asked for a re-gas of the air conditioning and paid a 'discounted' £150. On my 2023 service I was quoted £6.60 ...a 2272% increase in price over 2 years seems excessive.
29 March 2025
I got very good support from BMW
29 March 2025
Achieved objectove
28 March 2025
2nd time the car has been in for the same issue. This time we were called on the first day (it was dropped at 9:30am) @4pm to say it needed to be kept over the weekend. Then heard nothing until we called for updates. Communication is terrible
28 March 2025
Everything was good
27 March 2025
Partridge are a very personable, professional and customer facing dealership
27 March 2025
Car cleaned inside and out to a good standard
27 March 2025
The issue was exhaust fumes in the cockpit. Quickly diagnosed as a slight oil leak on to exhaust. Offered to fix within 48 hours but recognised i would need a couple of weeks before itvwould be convenient.
27 March 2025
Great service as usual. Thanks.
27 March 2025
The service was undertaken and my car was washed and cleaned and internally great service
27 March 2025
Carried out at arranged time and received video of mechanics survey.
27 March 2025
My service support helper was very good at taking me through the servicing process and keeping me informed on progress.
26 March 2025
Great service.
25 March 2025
A large number of dates and times available, at fairly short notice and a courtesy car has always been made available to me. Sarah was very helpful and quickly resolved a warranty issue for me & great communication.
24 March 2025
Work done on time and car cleaned
24 March 2025
Really easy and hassle free
24 March 2025
Easy and smooth process. All went well and finished in the time requested
24 March 2025
The reception staff were excellant
24 March 2025
Staff were smiley and friendly and respectful
24 March 2025
Very friendly and efficient service. Nice welcome when I arrived, helpful and good communications, car finished on the same day. All very good.
24 March 2025
I was well looked afterp
24 March 2025
The car was ready on time and cleaned.
24 March 2025
I was disappointed with the service booking staff, what I agreed with her was completely different to what I requested, the service advisor was helpful and rectified the errors
24 March 2025
Everything about my experience with Partridge was excellent
23 March 2025
2 weeks still waiting guard new charger
23 March 2025
You had the car for 2 days which caused inconvenience to me especially as I dropped it in the night before but didn't get poked at until late afternoon on the recall and they run out of time when doing some investigation on why the engine light was o
23 March 2025
Very well satisfied
23 March 2025
Can't fault the customer service (Except no video was actually sent of my car's visual health check)
23 March 2025
Previously taken my car to this BMW garage and had no issues however was completely disappointed with the service
22 March 2025
??
22 March 2025
Very good customer service
22 March 2025
Work carried out with care and to my satisfaction
22 March 2025
Very easy to deal with
22 March 2025
Top notch customer service and really good coffee maker!
21 March 2025
Got done exactly what I wanted and quickly
20 March 2025
Took car in early, was no problem and got back few hours later passed mot
20 March 2025
above
20 March 2025
Very helpful
20 March 2025
The vehicle was repaired quickly
20 March 2025
Again, all customer service is just top notch - faultless
19 March 2025
Partridge of Hampshire were excellent they were very helpful and very pleasant, and when we had to go back a second time, we were unhappy we had to take it back, but we got service quickly,
19 March 2025
Quick and professional service with a smile.
19 March 2025
Regular updates and support picking my car up the next day. Lock box in reception very useful for weekend collections
19 March 2025
I was happy with all aspects of the visit
19 March 2025
Seamless customer service from Mikaela Godfrey
18 March 2025
I had a planned trip and was trying to get the car sorted before I left. Process could have been speeded up by ordering parts straight away. As work was required regardless of who would make the payment.
18 March 2025
The cost of the Service, although advised in advance, was still quite a shock. I was given help by the Service team agreeing to my suggestion to price match my usual supplier on a set of new tyres. So completely satisfied with the Service agent
18 March 2025
Excellent customer service from my advisor.
18 March 2025
Have always taken by BMW's to them, as they offer honest advice for any preventative maintenance required.
18 March 2025
Great service
18 March 2025
Issues resolved and I was provided a courtesy car.
18 March 2025
Brilliant
17 March 2025
Execellent service from the advisor and gave me a great deal on a new tyre.
16 March 2025
Staff nice but door paint chipped
16 March 2025
Easy to check the car in using the online facility, excellent communication from Adriana throughout and, alongside the MOT, the brake fluid service was completed (even though not initially scheduled) as Adriana helpfully pointed out it was due too.
15 March 2025
Efficient service and kept informed
15 March 2025
Easy.Good
15 March 2025
Immediately organised a service to accommodate our needs. Hugely grateful to the service team and Service Manager for the swift action.
14 March 2025
exorbitant prices for service work
13 March 2025
Just amazing
13 March 2025
Macella who looked after we was extremely attentive in every way. Making sure I had coffee keeping me informed about my service. The car stay in over night for new tyres and do she made sure I had a taxi home. The following day she again helpful.
13 March 2025
Great communication and service
13 March 2025
You did what i needed and all the communication etc. was helpful.
13 March 2025
The service work was good. But the frustration in arranging the appointment was irritating. Also I was only told at drop off of my car that it may not be ready that evening. I had not been given any warning that was even a possibility.
12 March 2025
Nothing went wrong at all
12 March 2025
Kept me informed of progress
12 March 2025
Service team looked after me very well and the car was serviced promptly
12 March 2025
Mikaela kept me up to date at every stage of the process.
12 March 2025
Excellent and prompt service.
12 March 2025
Very friendly
12 March 2025
It was quick and efficient and all was well on completion
12 March 2025
Sarah was helpful throughout and kept me informed about what was needed and cost etc.. generally the showroom is a nice place to drop off and collect the car the staff are friendly and helpful and the work is done efficiently with official parts
11 March 2025
Especially want to draw attention to the service provided by Jenny Marino and technician brilliant service on the day credit top the company.
11 March 2025
Very good, nice and quick, however the quality of the internal clean wasn't done well - seats hadn't been hoovered nor had the central pockets etc outside looked good though :)
11 March 2025
World-class service. Sarah went above and beyond by accommodating me when I couldn't pick up my car, arranging a secure locker for key collection. The process was seamless from booking to collection, with excellent communication and professionalism
11 March 2025
From phoning up and making arrangements for the repair of the car was very good. Booking in and updates during repair I was happy with.
11 March 2025
Car was returned clean with all the work completed in the allotted time
11 March 2025
Very happy with everything
11 March 2025
Hayleigh my service supervisor was very helpful with everything that was required for my vehicle as it was an older model and helped me and guided me along the way to make sure that the end result for all the work was to high standards.
10 March 2025
So far so good. 1 part still to be done waiting for the actual part. Getting a courtesy car is always a problem
10 March 2025
Partridge were great to deal with
10 March 2025
On time, car cleaned, excellent all round.
10 March 2025
Prompt and excellent staff service. Informative of the service ie kept me informed of the service progress. Liked the video showing the service and explanations by the mechanic. V Good all round
09 March 2025
Good, quick up dates via text on what the progress was on my vehicle
09 March 2025
All done to plan and convenient
09 March 2025
Sarah was excellent
09 March 2025
Similar to previous text. Timely and expert repairs and service. Polite and knowledgeable technician too.
08 March 2025
Good customer service
08 March 2025
Absolutely nothing to criticise. This year's appointment was exceptional from start to finish. Car ready on time. Final bill lower than expected. Misc job I asked for was performed without fuss. Well done Partridges
08 March 2025
Nice to have it cleaned
08 March 2025
Maybe a little picky but my seats were pushed all the way forward and the dust sheet was left on the drivers seat, which Dan removed before I drove away.
08 March 2025
Will never go back
08 March 2025
As above
08 March 2025
All the tasks we have discussed were done as per my satisfaction.
08 March 2025
Good service thanks you
06 March 2025
Because l have a good attention from every one l seen
06 March 2025
Always offer the best advice and make me feel welcome.
06 March 2025
Delighted with the whole experience and quality of work carried out , even the valeting of my vehicle. A delight for me.
06 March 2025
Recall work completed as agreed
06 March 2025
Done quickly and efficiently while I waited - service looked after me while I waited
05 March 2025
The service time was too long, I've dropped the car at 8:40 am and was ready for collection just before 6:00 pm.
04 March 2025
Excellent service, my service contact was fantastic, friendly thorough and gave me regular updates on the work being carried out. Brilliant service, going the extra mile to ensure high levels of service were given.
04 March 2025
Booking the MOT and other repairs was very easy and I was kept informed on the progress of the work being carried out and when the work had been completed. Service provided was very professionally done. Very satisfied.
03 March 2025
They did the work as arranged and on time and kept me informed and car completed on time
03 March 2025
Again Hayley was amazing and went above and beyond to ensure that we achieved the right outcome.
02 March 2025
They kept me informed of progress well. Because they didn't try and (verbally) upsell me other products like AC regas etc. The BMW app does this but I can chose to ignore that
02 March 2025
We were not kept in touch regarding progress of work. Had to chase, and when arrived to collect car kept waiting.
02 March 2025
Already said ... all v good thus time
02 March 2025
Great service, worked from the garage whilst waiting for my car and really like the video of the visual inspection, very informative.
01 March 2025
Car ready on time and beautifully clean
01 March 2025
Had accident in courtesy car. Jenny was very good about it. Sorry again!
01 March 2025
Asked a few times for a valuation on my car and was told I would find out within 48 hours which was a little strange considering Mercedes let me know within 20 minutes. BMW never called me back or email since this survey has just come Through
28 February 2025
Great service by Jenny Marino. Friendly, informative and kept me updated.
27 February 2025
Friendly and supportive throughout
27 February 2025
Can't fault anything
27 February 2025
Professional, courteous, great at keeping me updated.
27 February 2025
This job could easily have been done by a third party dealership but I chose BMW because I expected a certain level of service that was not delivered.
24 February 2025
Changing a wheel rim should not take 2 hours.
24 February 2025
It was faultless I felt informed and well looked after sad I won't get to use you guys again as I'm moving to Scotland
24 February 2025
Very happy with everyone's very polite and very helpful
24 February 2025
I was told that a large service had to be done on my car but I checked to see if it was covered through eMac. BMW who set this up for me and told me the amount to pay monthly. Did not cover it and now I am out of pocket as I had to pay more
24 February 2025
Polite friendly staff. David is an excellent employee, kind and considerate
24 February 2025
KEPT INFORMED THROUGHT THE DAY AND CAR WAS READY FOR COLLECTION AS ADVISED
24 February 2025
Very pleasant and welcoming greeting on arrival by reception staff. Very prompt, efficient and friendly service by Sarah Kennard, making me feel 'special'. Good loan car. Again, friendly collection (female - sorry forgot name). V. Impressed all roun.
24 February 2025
as above
23 February 2025
The service I got in the dealership and over the phone was very professional and Adriana especially went above and beyond to make sure I was happy.
23 February 2025
It now drives like a new car.. it's now very smooth
23 February 2025
Some of the communication was not completely satisfactory
23 February 2025
Everyone is really helpful.
23 February 2025
Sorted out the problem in good time
23 February 2025
.
23 February 2025
Sarah in the service department was very polite and helpful. I was kept informed of what was happening and delt with speedily. Thank you.
22 February 2025
Great to get me a hire car
22 February 2025
Very good with being updated on the progress of the job (As per first paragraph ) very recommended
22 February 2025
Mikaela...simply put she was exceptional
22 February 2025
Very satisfied everyone is polite and make you feel comfortable my service advisor Adriana was lovely and very professional but made sure she put a smile on yours face
22 February 2025
See above; couldnt want for any more!
21 February 2025
Loan car was filthy dirty outside and in with damage to bodywork (Dent and long scratch) Was a 2 series. Had to wait approx 35 mins for my car to be brought round to front of dealership when being collected after repair work completed.
21 February 2025
Great Service
20 February 2025
Great service well delivered
19 February 2025
The actual service update hadn't been made in the car. I specifically asked if that was completed walking out to the car. Assured it had been. Found it it wasn't as i drove off and had to go back to workshop
18 February 2025
Would have given 5 stars but mileage entered on invoice was not correct by about 700 miles and bonnet was not secured properly. This was nothing to do with the customer service I received but all to do with the mechanic who carried out the work.
17 February 2025
The Service Advisor exceeded my expectations and ensured the work was carried out on the day which was very helpful to me
15 February 2025
Sarah was really helpful and kept me informed the whole way through
15 February 2025
They were exceptional
15 February 2025
Great customer service from Jenny and the reception staff.
14 February 2025
Completely satisfied. Great service and also the video walk round of the car was super helpful. Great work
14 February 2025
The issues i had with the car were quickly resolved and the car was returned to me in a nice clean condition
14 February 2025
Prompt and efficient. My car came in for a replacement sensor but the technician noticed a slight oil leak which resulted in a new gearbox. Thank goodness my car was still under warranty.
14 February 2025
Customer service level of Jenny
14 February 2025
Excellent service but left waiting around for my car, which was ready, but my contact had gone for lunch!
13 February 2025
Fantastic service - my service advisor offered me a Hobnob
13 February 2025
Very good service from start to finish.
13 February 2025
Good customer service. Completed the service within the time requested.
13 February 2025
Booked in service easy link was sent to add information friendly professional staff kept me up to date with progress
13 February 2025
No complaints whatsoever.
12 February 2025
When a car is on site from 2pm Thurs to 11am Sat for a service that cost nearly £700 i find it very hard to believe there was no time to carry out the 'complimentary' wash. I use Partridge as they don't pull tricks like this unlike other centres!
12 February 2025
Courteous efficient and friendly through my visit.
12 February 2025
Great customer service ??
12 February 2025
Very happy with experience
12 February 2025
High level of service
12 February 2025
Great customers service from the ladies who dealt with me, and complimentary car wash was much appreciated!
11 February 2025
Very satisfied
11 February 2025
Staff responssible for customer relation was fantastic. Service staff put information that oil level in my car was to low but it wsn't true. Oli level was too high unfortunatelly. They also did't find problem with knocking steering rack.
11 February 2025
I'm always happy with the service I receive from yourselves and my score would have been higher but I do feel your labour rates are excessive.
11 February 2025
Great job in my car at v short notice
11 February 2025
The reason for my recent visit was because of a BMW Recall, the result was that nothing needed to be done so that was good.
11 February 2025
Cannot fault the service I received. Kept fully informed every step of the way
10 February 2025
As above. Call back to update me on progress next to non existment. Loan car was filthy and own car was not cleaned inside and out despite request on the on - line check in. Second time of bad experience with Partridge. Showroom staff very good.
10 February 2025
Haley Great
10 February 2025
The service staff were very helpful, the work on my car was done professionally and the loan car was very good. The problem I had was the payment system which us truly awful.
10 February 2025
Did what I needed, quickly and hassle free
10 February 2025
Overall a nice dealership, price went up by several hundred as the service done was the major. They said I must have selected the wrong one on the app to then show a different estimate, there was only one option on the app. App needs an update.
09 February 2025
They were not able to help and did not even wash the car after the complimentary car wash was confirmed via check-in online and over the phone. Very poor customer service.
09 February 2025
Dealt with quickly
09 February 2025
Friendly and knowledgeable
08 February 2025
As I have said above great service and attentive staff
08 February 2025
Car was returned cleaned and work carried out
08 February 2025
Hayley Stansfield at the service centre was very helpful and dealt with me professionally.
07 February 2025
I completely trust BMW to take care of my car.
07 February 2025
Would have been informed that my car wouldn't be ready by the end of the 2 hour time slot. After sitting there for 2 hours waiting.
07 February 2025
Went the extra mile to provide a very high level of service.
06 February 2025
Always kept informed
06 February 2025
On this occasion it was for a recall. Excellent quality of service. Lady I dealt with was delightful and very attentive and professional. However, not all BMW service centres are equal!
05 February 2025
Sarah was really friendly and helpful, and the video of my vehicle was fantastic.
05 February 2025
Service, MOT and new tire fitted in a day, and they pulled a few strings to get the tire in the same day as they knew I didn't want to be without a car for the weekend. Friendly service, and because the hire car was damaged I was told not to worry ab
05 February 2025
Colleagues were polite and courteous but failed to share information regarding the time criticality due to my flight and just kept apologising which really didn't help me in getting to the airport
05 February 2025
I didn't know I had BMw care which allowed ne a hire car whilst my car was in This wasn't mentioned before when car was in and was really helpful as this fixing was over a week
05 February 2025
The job was completed in a timely manner and I was updated with the progress.the person that carried out my work with kind, polite and friendly.
04 February 2025
Since service the heater has stopped blowing on windscreen setting.
04 February 2025
Prompt info and Kept upto date all the way through
03 February 2025
Faultless
03 February 2025
Good communication
03 February 2025
Communications with this dealer is generally very poor. Never return my telephone calls, have to repeatedly call back. Also fail to confirm appointments, I'm Still awaiting confirmation after a week. Car is great but service below other brands
02 February 2025
I expected to wait for two hours for work to be done. It was completed within an hour which included a carwash! I was very pleased and satisfied.
02 February 2025
Regular progress updates throughout the time my car was having work carried out
02 February 2025
I was very satisfied.
02 February 2025
The help in getting to the train station on time and then arranging for me to collect my car after closing was fantastic I was so pleased not to have to worry about anything.
01 February 2025
Very friendly and professional team
01 February 2025
Was taken care off from dropping the keys off to collecting the car.
01 February 2025
Very Satisfied.
01 February 2025
Absolutely no criticism
01 February 2025
You need to treat the little customer better than this, you never know that at some point they may be consider purchasing a new car from you!
01 February 2025
Fault not fixed
31 January 2025
It's always excellent, James Harris & Daniel Meader in particular always give me amazing service & although I realise it's part of the sales strategy I believe if you get the client experience right then the rest will fall into place. Great service.
31 January 2025
Everything was done in the time allocated and I was given a very good curtesy car which was great.
31 January 2025
Brilliant
08 April 2025
Salesman was always very helpful and kept me advised on progress with my order