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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
588 ratings and 288 comments received in the last 90 days.
24 November 2023
My BMW X3 M Sport was delivered on time and in perfect condition.
23 November 2023
Sales and retail managers were really responsive and always willing to help.
22 November 2023
Very satisfied.
09 November 2023
Short lead time. Updates regularly. Attentive service
07 November 2023
All good, no complaints, Nick Oliver was very helpful!
06 November 2023
Excellent service from the moment we walked into the showroom
26 October 2023
Was in and out in less than 30 minutes was great
24 October 2023
Andrew Whale was extremely helpful and diligent
24 October 2023
Because of the service we received
03 October 2023
Number plate wonky
01 October 2023
Professional customer service, quick delivery
01 December 2023
ALL service staff gave excellent support in what to me was an anxious time.
30 November 2023
Had a service only to find my car is still saying it needs a service on my I drive, it hasn't obviously hasn't been updated which now means I will have to visit again to get this sorted! No courtesy car ever offered so this means I'll have to wait!!
30 November 2023
All issues sorted.
30 November 2023
Again, Sarah Kennard was so helpful and kept me updated on what was going on for the duration that my car was in with you.
30 November 2023
Great service and good to see the scope video explaining it all, although cost of this seems a bit high.
29 November 2023
Very friendly and helpful staff
29 November 2023
Lost 1 star due to the problems with customer parking at the garage.
29 November 2023
My car had water ingress. The cause was found & determined to be a fault rather than wear & tear. Repaired & the car interior dried out. Very pleased with the conclusion
29 November 2023
See above comments
29 November 2023
Nice place to wait and car delivered back on time, clean and tidy
29 November 2023
I appreciate the technician video report but can thetechnicians learn to speak closer to the mike and in a clearer voice please.
29 November 2023
My previous comments relate
29 November 2023
See above
29 November 2023
Always friendly and helpful.
29 November 2023
Prompt and efficient service.
29 November 2023
Tom Izett handled my experience with Partridge with true professionalism, showing great empathy.
28 November 2023
As above
27 November 2023
Very good service, and keeping me informed.
23 November 2023
Efficient and good communication
23 November 2023
Your employees and engineers are very curtious.
23 November 2023
Good, professional service.
23 November 2023
Efficient and good communication
23 November 2023
Very helpful and reassuring staff and technicians.
23 November 2023
Impressed with the way the service team identified that the brake alert was caused not by worn out discs in need of replacement, but by a sensor problem which meant that the discs and pads did not need replacing.
22 November 2023
Again excellent customer service
22 November 2023
Because no one bothered to respond to my 2 messages left on your system in failing to comment on a key point mentioned in the service report which was the source of my original complaint,
22 November 2023
Kept well informed from start to finish.
22 November 2023
Very efficient and professional. I particularly liked the video report.
22 November 2023
This was a far better experience than last time. Friendly reception staff, met Customer advisor, Tom. I explained the issues and left it with him. He called me back, explained fault and cost.
22 November 2023
no hassle
21 November 2023
Set wrong pressure in tyres.
21 November 2023
Prompt service, great feedback and clear instructions. Liked the video as well easy to understand
21 November 2023
Original booking was cancelled on day that car was taken in , meaning car had to be rebooked and re delivered to the centre
20 November 2023
Wasn't happy with the work Carried out on my car. However Sarah sorted the situation out.
20 November 2023
Very easy and professional service. Made me feel valued as a customer.
20 November 2023
Easy to deal with and reliable
20 November 2023
The service advisor kept me informed of the changing position regarding my car, set out the options clearly, and keptme fully informed of progress and when my vehicle was available for collection.
19 November 2023
As above - staff have been so much more understanding on last visit
19 November 2023
Expensive
19 November 2023
As above.
18 November 2023
Over and above service
18 November 2023
I was very satisfied, how's the work was carried out in a timely manner and I was kept up-to-date with progress
18 November 2023
Only thing is I didn't realise it would be a full day service for just the brake fluid change.
17 November 2023
Very prompt and courteous service
17 November 2023
Asked for the car to be washed and it was returned still quite dirty even after being washed!
17 November 2023
Very friendly, helping me purchase my car and sorting out trade in vehicle was a breeze.
17 November 2023
Contact was good, they were responsive and I like the video of the underside of the car
17 November 2023
As above Not fixed the indicator Last year didnt do the service and a few years back didnt do the MOT Too big for their own good
16 November 2023
First class customer service received from Sarah Kennard
16 November 2023
Generally the service, information and updates I have received on latest experience and some recent experiences have been poor. There needs to be a much better information flow. Too many different people dealing with the customer - me.
16 November 2023
See above answer
16 November 2023
Online check in was not attended to
16 November 2023
Car brought in for recall. In all day; was told it would be washed/cleaned as a courtesy. On collection, not cleaned inside or outside. Warning message on display saying needs to go in for recall work still present - still there 2 weeks later.
16 November 2023
Honest, professional and great customer service.
15 November 2023
No resolution to issue. No apology for providing wrong details in both written report and verbally. This could have been dangerous if we had not watched the video, as we would have ignored the break pad service
14 November 2023
All explained well
14 November 2023
Partridge BMW have always been very professional and provided excellent service
14 November 2023
Totally satisfied
14 November 2023
Sorted my problem quickly with a minimum of fuss, at a reasonable price
14 November 2023
As above, I felt that my request for a quick turnaround with no frills was ignored.
14 November 2023
Great customer care.
14 November 2023
Did the job that needed doing, cleaned car to a very high standard.
13 November 2023
Great customer service from start to finish. Very friendly and professional staff who are very informative and helpful. I really feel like my pride and joy (635d) is going to be looked after while in their care.
13 November 2023
As above
13 November 2023
Extremely professional in every way
13 November 2023
I think the cost of service for an i3 is a little on the high side, given the small amount of work needed to maintain it. But the customer service was flawless.
12 November 2023
Offered drinks upon arrival. Kept up to date with the progress.
12 November 2023
The service offered was good
12 November 2023
Went like clockwork and I was kept informed of the progress
12 November 2023
Friendly welcome, work explained, and good support when up grading phone connections. They personal touch is so important and I was well looked after.
12 November 2023
Was very impressed
10 November 2023
They went above and beyond. They took care of my M4 and of me.
10 November 2023
Met expectations
10 November 2023
It was good, but not everything done.
09 November 2023
Friendly, professional service.
09 November 2023
The customer service representative I dealt with was clearly very knowledgeable, she was efficient and provided great customer service
09 November 2023
See above
09 November 2023
Carried out required job effectively.
09 November 2023
When arrived to drop off car and collect courtesy car, there was no internet so insurance could not be completed for courtesy car however was very impressed from the service that was given from Caroline and esp Jenny. Made the experience smooth
09 November 2023
As above great service with a smile and kept me updated throughout process
07 November 2023
Wait time was appalling
07 November 2023
Service was very good; only reason for 4 rather than 5 stars is that the estimate provided included an item relating to gearbox but the exact same issue had been repaired just six months before by yourselves. I queried and it was re-done for free
07 November 2023
Easy to deal with and great communication
07 November 2023
The booking process, contact with staff and general way the service was handled were all excellent. However, it felt like the specific fault I was reporting was not investigated thoroughly until I as customer had to press for further work.
06 November 2023
prompt service
06 November 2023
Great service
05 November 2023
Grate service
05 November 2023
It was like getting car advice from a professional with a Ph.D.in automotive wizardry. Jenny was on point with her recommendations and had the ability to turn a potentially stressful car service into a genuinely enjoyable experience.
05 November 2023
Really happy and very helpfull that you can wait for the service, get estimated times and be updated. The advisor was great, again the service video is a really good piece of mind.
05 November 2023
Not really
04 November 2023
Sarah was lovely, friendly, helpful, easy to deal with, called me when it was ready, excellent service
04 November 2023
Reasons above
03 November 2023
As above
02 November 2023
I was informed and kept up to date with the process at all times.
02 November 2023
The loan car was fine and my car was returned clean, but the recall work wasn't finished when they handed me the keys back. Luckily I noticed the aircon light flashing otherwise I would have driven off and then had all the hassle of re booking.
02 November 2023
really efficient service, overall pleased, but disappointed to find tyres over-inflated (cold f:45psi/r:36psi) when they were correctly inflated (cold f:41psi/r:33psi) prior to servicing. Had I not checked this would result in incorrect tyre wear.
02 November 2023
Dropped off, service completed within 2 hours
02 November 2023
Service was great, and front desk staff and service manager were very helpful and friendly, but down marked (from 5) due to engine management light coming on post service and recall and then coming back 2 days later to fix.
01 November 2023
Unfortunatley I didn't get the guys name, but the very helpful guy on reception went out his way to make sure I was ok navigating pushchair and baby - opening doors and offering help when getting back to the car. It was noted and appreciated
01 November 2023
Work carried out in a timely manner. Liked the video report.
01 November 2023
No problems
01 November 2023
Service and MOT was done with no issues
01 November 2023
Service Adviser was helpful friendly.
01 November 2023
Could not have tried harder
01 November 2023
Helpful, clear and exactly on time.
31 October 2023
It was as expected.
31 October 2023
Good car service and prompt and clear customer service for the car service
31 October 2023
overall satisfactory service
31 October 2023
Professional
31 October 2023
Staff very polite and reassuring. Great customer service
31 October 2023
Excellent service
30 October 2023
When I arrived I was seen to quickly and treated well. Same upon collection and when more work was spotted I was notified online and called by phone
30 October 2023
As above
30 October 2023
Work carried out satisfactorily and within scheduled timescale.
30 October 2023
Staff always helpful and friendly
30 October 2023
Very satisfied. Made to feel very welcome kept up to date with how my service was going and any issues that required attention.
30 October 2023
As above??
29 October 2023
Very pleasant and professional staff,from reception following up to the technicians
29 October 2023
Work carried out as proposed your advisories match those of my usual service garage
29 October 2023
Good service , cleaned car to good standard free of charge , kept me informed
29 October 2023
Kept fully informed
29 October 2023
Booking my service online was straightforward and I was updated by service agent of the work being done
28 October 2023
Can never get hold of anyone on the phone, no one returns calls, such poor customer service apart from dealing with Tom to start out my issues this week.
28 October 2023
The pricing is opaque, I was initially told the service included brake fluid but then I got a different story and to add insult I was charged £25 to reset the lights with no further explanation, end result a billl of £200 for a £50 cabin filter
28 October 2023
Excellent service. Sarah was fantastic extremely helpful and efficient. Took time to answer a few questions I had. Very pleased.
28 October 2023
Very satisfied, they found a cut in one of my tyres . The only thing I would say was that your quote for a new tyre was £100 more than I was able to purchase and have fitted with Protyre.
28 October 2023
I don't have anything to complain about regarding my experience at Partridge
28 October 2023
Everything went perfectly, very smooth service
27 October 2023
Exceptional service. With other dealers I have found that the quality of service can drop off after the sale of the car but at Partridge it's been consistently above expectation.
26 October 2023
The car has a rubbing sort of noise after the service
26 October 2023
Satisfied customer !
26 October 2023
Great
25 October 2023
Alison Kept me informed several times during the day, because I was on a time deadline.
24 October 2023
Excellent service and customer support
24 October 2023
Friendly staff and so professional
24 October 2023
No complaints regarding service itself, however during complimentary inspection BMW engineer pointed out something which requires attention, said:
24 October 2023
Problem is taking too long to solve Staff are trying their best Need to sell car, but can not sell it if the tailgate does not open. I am losing value on the car, and still have the anxiety of not knowing if the tailgate will open or not.
24 October 2023
They did everything that was expected
23 October 2023
Just slick service with no issues.
23 October 2023
The service was completed early which was great but the car had not been cleaned as we had been advised. That may have been due to us collecting the car early however.
23 October 2023
As above
23 October 2023
Pulled out all the stops for myself and my wife as we needed some important and urgent attention
23 October 2023
See above
23 October 2023
Because its still not resolved to my satisfaction
23 October 2023
they did what was asked on time and on budget
23 October 2023
Hassle free
22 October 2023
My service contact Sarah kept me informed throughout and was very efficient. Car was cleaned to a good standard and work carried out in a timely manner.
22 October 2023
Please see my previous answer.
22 October 2023
My car came back clean and the video report was helpful.
19 October 2023
Very professional. Nothing seems to be a problem.
18 October 2023
Excellent - Tom was super efficient and very helpful with everything.
18 October 2023
Good clear communication prior to the service visit and face-to-face whilst at Partridge. Staff are very professional and knowledgeable, the experience makes you feel confident that the work will be carried out to a high standard.
18 October 2023
On this visit the service team helped out beyond my expectations by completing the MOT even though it wasn't prebooked
18 October 2023
Air conditioning not serviced
18 October 2023
Great service. Loved the video explaining the issues with the car
16 October 2023
Easy booking. Check in process. Car returned very clean.
16 October 2023
No issue
15 October 2023
Impressed with the customer service
15 October 2023
The staff were all very friendly and helpful and made it a very nice experience.
12 October 2023
Sarah and the service team were great
12 October 2023
Customer service excellent
11 October 2023
Good service but as I live some way away the loan of a free temporary car when mine is needed for an extended period would be a great help as local transport not up to the job.
11 October 2023
easy experience
11 October 2023
I arranged a collection time for my car and called to check it was ready at the collection time. My car was not ready when I was told it was which meant I was late collecting my children from school - beyond unhelpful!
11 October 2023
Professional and pleasant interactions and service end to end
11 October 2023
Long wait than expected to pick up car. Also had to prompt for service pack info even after requesting it via online check in questions.
11 October 2023
All good
11 October 2023
Very good
11 October 2023
Jenny served me. she was lovely. Very friendly
11 October 2023
No problems in the service provided.
10 October 2023
From the moment I arrived at the dealership, I was greeted with professionalism and courtesy. The staff went above and beyond to address my concerns and ensure that all my service needs were met.
10 October 2023
The level of service and attention to detail provided by the staff exceeded my expectations. From the moment I arrived until the completion of the service, I felt valued and well taken care of.
09 October 2023
The service provided was very friendly and efficient. I was also kept updated with the progress of the servicing of my vehicle. I had a few minor issues with the vehicle which were addressed sufficiently.
09 October 2023
The job was done on time
09 October 2023
Work very good
09 October 2023
Quick service administration and good courtesy car
09 October 2023
Again, good attention and result.
09 October 2023
Well if my second car in partridge and always was something wrong last time have to come back and spend more then 2h waiting to fix problems and also car hasn't been clean properly had some scratches on my dashboard not happy at all
09 October 2023
Fixed the problem and added aservice
09 October 2023
I was kept aware all along the way.
08 October 2023
Delivered vehicle at 0800 as booked. At 1620 BMW advised an issue with the brake bleeding equipment. Car to be picked up the following day. No offer of a courtesy car. Friends with I3 report much lower service costs at BMW franchisee garages.
07 October 2023
I was kept informed at every stage and told of all possible scenarios
06 October 2023
All very helpful Friendly
05 October 2023
was over charged at collection and took multiple phone calls and was told some one would call back and no one did. Only to get the money back a week later than I was told for a process that takes 5 mins at most.
05 October 2023
This was one of the better experiences I've had,
05 October 2023
Because of this Young lady who I was dealing with was on top of her job, and she got us back on the road as soon as it was possible.
04 October 2023
Service was always in contact, kept up to date, professional and welcoming.
04 October 2023
Car was supposed to be cleaned - but not touched
04 October 2023
Always a good experience, everything is always well explained.
04 October 2023
Based on my previous visit I had high expectations, I am pleased to confirm your team delivered to the high standards they set themselves and beyond.
04 October 2023
Very very satisfied!!!
04 October 2023
Excellent service but not offered a courtesy car after being told the car would be off the road a few days.
04 October 2023
Efficient, professional service.
03 October 2023
Polite knowledgeable people
03 October 2023
Amanda helped sort out my warranty and got the work completed asap
03 October 2023
I was kept updated every step of the way and everything was clearly explained.
02 October 2023
Great and easy service and very helpful team all around. Being able to agree to extra work through the app is very helpful too
01 October 2023
hard to get an appointment for anything less than over a month out. The customer service was poor, I was trying to juggle childcare and they didn't seem to care as would not let me know when car would be done so I arrange around kids leaving school.
01 October 2023
Lovely showroom, nice coffee lovely staff
30 September 2023
After dropping my car off to the receptionist, who was very attentive and efficient, I asked for a lift to the station and this was no problem
30 September 2023
Very informative and sound advice given. Fast service.
30 September 2023
Once the car was booked in they got it all done quickly
30 September 2023
Staff apologised for not cleaning car but no further offer of remedial action
30 September 2023
The service was good and the staff have excellent people skills
29 September 2023
Very happy with the service I received at Partridge
29 September 2023
Overall it's a good service very professional
29 September 2023
Fantastic service
28 September 2023
Warm welcome, efficient, professional & personal service. Venue itself high end, with comfortable while-you-wait seating & coffee provided. (PS: pity when car cleaning interior, seats & all positions were moved & left, which took ages to recover.)
27 September 2023
Great service and everything done on time
27 September 2023
Excellent customer service.
27 September 2023
Vehicle should have been ready earlier, 6 hours for a brake fluid change. Additionally, i dont appreciate a message telling me about urgent work £570 in break pads for 3mm of pads....the breaks are not urgent, i dont even have an alert on my car.
27 September 2023
All went very smoothly
26 September 2023
Very helpful
26 September 2023
Friendly, welcoming and accommodating from my booking through to collection. Greatly appreciated
26 September 2023
Video was good but I noticed that there was a leak in the power assisted steering which was not picked up in the video .. but nice to know that my tyre tread was ok!
26 September 2023
All work carried out to plan
26 September 2023
Partridge is the best BMW dealer I've ever been to, il be back
25 September 2023
My car in from 12 th of september and still with them because they refusing to give back my car in same condition ( damage of about £3000 ) .
25 September 2023
Everyone was helpful, welcoming and friendly
25 September 2023
Didn't have to arrange a second visit for parts needed. They were ordered same day kept car overnight and fitted following day.
25 September 2023
Cater for your every need
25 September 2023
Very good but car returned to me with warning lights on still. Car was collected next day taken back to workshop and lights reset.
25 September 2023
There was an issue reported from the vehicle check and recommend to be checked and fixed. When I said that the car is still on warranty suddenly I was told that the issue isn't a big one and needs to be observed. The warranty runs out in couple mths
24 September 2023
Everyone I dealt was professional, efficient and personable. Jenny looked after me a few years with a recall and this time again for recall an MoT. I have a positive recollection from before and she is a great ambassador for the dealership.
24 September 2023
Great service, kept me well informed and checked on me while I waited to see if I needed anything and the then showed me to the car to check all was good.
24 September 2023
Quick and easy
22 September 2023
As above - the team are amazing the coffee is nice, also the biscuits given by the service advisors were nice!
20 September 2023
Very happy
20 September 2023
Efficient handling of my vehicle's service requirement from arranging the appointment to receiving the vehicle. The vehicle was handed back with work and documentation completed in an efficient manner.
20 September 2023
Met with Sarah who was very helpful and and kept me up to date on progress during the day .
19 September 2023
Everyone is very helpful and friendly
19 September 2023
Jenny Marino is always friendly and a pleasure to deal with
19 September 2023
Again, let down by communication.
19 September 2023
I have phone you about this and no reply
19 September 2023
They removed all the faults. The next day the car was ready and nicely washed
19 September 2023
They also clean the car afterwards, perfect
19 September 2023
Just completed everything they said they were going to do with no hassle or let downs which is rare nowadays!
19 September 2023
Twice i asked for a spare can of oil, once in the online booking, once on the phone. It didn't appear.
18 September 2023
They carried out the work as expected, on time and returned the car back lovely and clean.
18 September 2023
Sign posted all the way through the process and updated
18 September 2023
I was taken good care of. Good service.
18 September 2023
Really efficient and always do what they say they'll do.
18 September 2023
Emailed to advise my Vehicle was ready to collect at my convenience. On calling the next day having driven 40 miles my vehicle was not ready for collection the Dealership had run into problems with repairs. Waste of my time.
18 September 2023
Jenny was great
18 September 2023
Excellant service
17 September 2023
Professional service
17 September 2023
friendly experience
17 September 2023
Very helpful when asked questions
17 September 2023
Very professional
17 September 2023
Quick and easy
17 September 2023
Great service as always
17 September 2023
Good customer service
16 September 2023
Pleasant showroom, I wasn't kept hanging around, friendly and efficient service.
16 September 2023
Staff helpful. Work completed as expected
16 September 2023
The staff at partridge are trying to help me as much as they can with issues on my bmw. Again Sarah has been really helpful
15 September 2023
BMW promised me that the service would be free and that it would last a maximum of 1 day. My car was there for 3 days and they tried to charge me £1,400 and if I didn't pay they wouldn't give me the car back.
14 September 2023
All my requirements were met
13 September 2023
didn't wash or clean the car!!! Everything else seemed to go well, apart from the video inspection email didn't run, plus my front BMW dash cam was left sitting on passenger seat. Why remove it, you fitted it so it wasn't in the wrong place. Curios.
13 September 2023
I had to return to the centre the next day to have an error message cleared as this wasnt done on the first visit
13 September 2023
Some would say- overly satisfied
12 September 2023
No arrogant or pushy sales which I found in other centers. Kept me well informed throughout the day and appreciated the detailed walk through video of vehicle at the end. The dealership impressed me so much that I have now made it my default center
12 September 2023
Overall great experience
12 September 2023
I think i asked for somebody to let me know if there was anything else that needed attention but I didnt get anything - to be fair though I just wanted the car sorted which was done really well :)
12 September 2023
No issue
12 September 2023
This is a true BMW experience
11 September 2023
I've had numerous issues with my car resulting in it being with the dealer for well over 2 months since April. The staff at Partridge rarely gave updates on the ongoing situation with my car and struggled to provide a courtesy car.
11 September 2023
The service department was very professional
11 September 2023
Technician Matt Clapham found faults underneath my car which could of left me stranded had Matt not found them.
11 September 2023
Sarah as my service adviser was very good. Communications were great and she was very thoughtful.
11 September 2023
Everything done as requested
11 September 2023
Great service
11 September 2023
Always do their best to help and look after your car well
10 September 2023
Nothing too much trouble including ordering me a taxi, and then the follow up calls for collection.
10 September 2023
excellent and friendly service
09 September 2023
Lovely people but no courtesy car and I had to sit and wait on both check in and check out for a simple service - we could have done both at reception. You're 30 percent more expensive than my local alternatives
09 September 2023
Service reception were very polite and looked after me well
27 November 2023
We were always kept in the loop and Matt ensured the timely arrival of our car.