Friendly reception. Swift service with informative mechanic's video update.
I was kept up to date regarding my service throughout.
Fitted me in at very short notice and did a great job
Really positive attitude of all the staff.
All down to Esther Dewey. She has been the first person in a long time who made me feel like a valued customer
I felt safe. All precautions were taken and the handover of a courtesy car was an easy transaction.
i very much liked the video health cheek
On time, car cleaned, good social distancing measures in place
We were kept informed and staff were polite and professional. I miss the valet service though...
Because the service was excellent.
I was kept informed all the way through the day and even talked through the vehicle check list when I collected my car
No problems arising with any part of service .
Booked easily , delivered the service efficiently
Work done was good, surrounding experience felt a bit pushy to buy additional services/work.
Good video review of the car and as above.
Great service and kept informed of progress.
There was an issue with my car and the Service Team and Management reviewed the findings and concluded that in their expert opinion no remedial action was required. Special thanks to Daniel Partridge.
Partridge are able to provide a friendly and personal approach - good at normal times but outstanding in these Covid times
Service was completed quicker than originally advised and I was kept well informed of progress throughout the day.
Happy with the price and time taken.
Work was carried out as agreed to schedule
Extremely satisfied, dealt with smoothly and efficiently
Everyone at Partridge is super helpful. They keep me updated with the progress of my service and indicate where i may have issues in the future. I am always able to book at visit to my timetable. Their Covid measures are superb
I liked how the Mechanics filmed underneath the car to explain what's happening and explained about the tyres, etc.
Whilst quite expensive, the service was carried out quickly and efficiently
Very professional service from Mr. Walke
Friendly professional service
Good Service nice and friendly first time using bmw main dealer and must say I was impressed with partridge BMW
Excellent service, personable staff and quality work.
I was told everything I needed to know and wasnt fobbed off with any nonsense like you sometimes get from other dealers. BMW kept to their word and repaired the vehicle properly and in good time.
Very well organised, good communication through the Customer Lounge, easy to send a message with a prompt reply.
very satisfied with the service given and the work carried out.
Well informed of actions and update
Very professional and efficient
Great service great product , I love my gran coupe and I know it's in great hands whilst at the dealership
the car was accepted and serviced as quickly as possible despite the complications
Excellent customer service especially with the current pandemic
See above - may be only an MOT but still care taken and useful on line report
Good Customer Service by Service Advisor
My car Z4 is 16 years old and has always had services or any treatment through you and the car still looks and drives as if new!!
Well organised. Good communication during service as to progress etc. (Georgie)
Friendly and professional Staff they do a great job.
No surprises and done on time
As above, and the repairs were completed promptly. Our care manager, Daniel was superb.
Always a pleasure to deal with Jenny Marino @ Partridge Service. Under very challenging times the team are dumped outside to deal with their customers.. They need some sort of heater as it was like -1 degrees and nearly snowing. Well done ;)
It was booked as 90 min wait appointment but somehow not recorded in the booking system as this type of appointment. But the service team managed arranging it on the spot.
A high standard of customer care continues, especially in these testing times.
Efficient and friendly handling of the recall service.
I dropped the car off. The servicing department were operating a safe COVID environment, I handed over the keys and then a few hours later I received a video tour of the underside of my car... I picked the car up after work - hassle free service!
Excellent friendly service. Nice waiting area.
The service manager (Nick) always provides and exceptional level of customer support and has always been quick to resolve any issues that may have arisen. This kind of responsive service is an real asset to your organisation for maintaining loyalty.
It was very well organised
Given the tight space at Partridge and the Covid pandemic frustration, the service reception process works well - I'd probably suggest that if the price has already been agreed, the service engineer only needs to contact if something new is picked up
Work completed as promised and flexibility on availability on the replacement car
Service was completed much more quickly than I expected
Found it easy to book my service. Instructions on what to do to prepare for the service given. Only slight down side was given two different times to pick up car which had an impact on our day's activities and unnecessary wait for collection.
Very helpful and considerate
Very efficient and friendly service which is well organized to deal with lockdown restrictions
Easy to arrange, ready on time
Communication is key, the BMW Lounge where you can ask questions and get updates on your car via the chat service is second to none. And the staff at the other end are friendly, knowledgeable and professional. They are doing an amazing job!
Always top notch. Very much like the video inspection.
I have used bmw in the past always very professional and I know my car will receive the best possible care.
Easy online booking, great service on a follow up phone call, good continuous communication regarding booking and progress on the day, and just great customer service in general.
First class as always. Staff friendly and extremely helpful
Attention to detail and really helpful staff.
Everyone was helpful in spite of the covid restrictions, everything was dealt with promptly.
Problem solved and accepted under warranty.
Great communication. Kept informed throughout the whole process. Everyone friendly and welcoming.
Jenny at Partridge BMW was fantastic. She kept me informed of everything going on with my MOT and service. The attention to detail was second to none.
Excellent professional and polite service Especially during current Covid challenges. Well done!!
Se my explanation above .
Nick Walke and Graham Evans.
My vehicle is repaired and running perfectly, very pleased to have it back without any delay. Happy customer ??
Simple booking process, helpful staff and good information. In particular Nikki in the booking centre and Georgie in customer service.
I am happy and feel appreciated as a customer.
They just sorted the car out with no fuss just professionalism.
The sales guy from the dealership was always available to help with anythingg
I was kept very well informed at every stage of the process and to make sure I was happy with the progress of my order. Extremely thorough measures were taken at the dealership to ensure safety, even when signing paperwork and taking delivery.
I was very satisfied accepting slight compromise because of 'virtual experience' and some slight issues with e- signature security questions. I went into the Dealership to sign hard copy.
Brilliant service and Iwan Lynch was excellent.
Kevin was available and helped me straight away. Kevin went above and beyond to ensure I received the exact car I wanted. All my questions were answered and had had regular updated from Kevin.
As Lisa was on furlough for part of my journey it would have been nice to be told, however this didn't affect the process at all and was very happy that she got to give me the keys
They looked after me very well bearing in mind circumstances. All the paperwork was available etc. The staff made me feel good!
Totally happy with service provided by sales team at Partridge. Courteous and responsive.
Graham Evans was very helpful with the selection of the car and the optional packages. He was knowledgeable and explored each of the options. Graham also handled the after sales care every well and was available to answer any questions about the car.
Sales support was excellent as always. Sadly due to restrictions, everything was done out side which cannot be helped.
My second new purchase from Partridge and I cannot fault them also the aftercare is spot on, Thanks to Jason O Dell for all his help.
So Helpful held car for me after my operation recovery so accommodating thank you Robert Palmer.
As above. The car was purchased from a 125 mile distance but communication was good. Delivery was very well organised and completed. Iwan Lynch in sales, with whom I liaised, was thorough and dealt with the entire transaction very efficiently.
Jason was very informative
It was a pleasure dealing with Partridge BMW and Jason O' Dell in particular. You could not make up what happened during the purchase cycle of this car, but Jason and his Partridge team worked tirelessly to ensure I got the car I wanted. Well done.
Handover was as good as can be expected given COVID19 restrictions.
Great show room and meeting areas, felt.comfortable discussing options and didn't feel rushed.
They were excellent the whole way through, especially our contact, Graham Evens The issues mentioned above I believe were outside their control (general BMW issues)
Delivery was easy (required due to COVID). Delayed however the process of arranging a courtesy car was very simple
Partridge of Hampshire
Chandlers Ford
