very helpful with resolving MoT issue and arranging access to car outside of working hours.
Great friendly service, nice place to stay -while-you-wait...
A prolonged effort to try and install a satnav upgrade which required a software upgrade and then another visit to investigate why the satnav update did not work.
In stature, I am very short, compared to the size of your mechanics. The seat position, height and steering wheel had been altered, but nothing had been returned to its original position. I struggled to drive home, apart from the seat's proximity .
Had no courtesy car at the time car not cleaned The was in for a week
Unable to provide a pickup and drop off service
You still have the car this time and only half did a task last time so it must be completed now. Sending this request before the vehicle is even return is again poor management.
£315 for oil change and pollen filter feels excessive for the work involved.
Job completed as to schedule
third time my car was scratched!
Didn't know how much a service cost - said would call me back - still waiting! Didn't tell me that the other person i wanted to speak to was on holiday for a week either.
My car went in for its running in check and also to have replacement internal trims. The trims that were ordered were incorrect and now the right ones are on back order and no one has booked me in to get the right trims fitted. Car was not washed
Courtesy car was a little scruffy and dirty inside. Parking is a real concern, and you are worried that your car might get damaged with very few tight spaces, and sales customers constantly in and out risking damage from doors and the like.
I had a number of things attended to, some were undertaken efficiently but the continuing problem with the ad blu are not resolved, and the lied it had been.
I have a Service pack that expired 30th June 2019. This April I had a Brake Fluid service band was told 3 times that this was part of the plan. When the work was completed I had a phone call to say regrettably the fluid service was no longer includ'
Jennie was excellent with both cars and dealing with her was a pleasure. What is tedious is having to go through a booking in procedure that is more hassle than with a 5 star hotel for a week. I long for the days of a bloke with a pen behind his ear
The Sales person Kevin Diaper was very helpful.
I wasn't not asked if I wanted to wait or leave the car- however when I arrived the receptionist said she would do what she could - but they were very busy. All was well and I collected my car within the hour.
Too long to wait for reoair
over priced spares, no collection service, long wait times for service, fault was fixed that was already under a recall & not done the first time. Phone call message not replied to, had to phone back.
Good service, but unable to give cost of service that I was booking a couple of months ahead.
Great service, dealt with all issues
My second issue was not resolved.
Do what they they say that are going to do
efficient and pleasant service whilst I waited and car returned beautifully cleaned
Good service, quick and easy to deal with. Forgot to get a quote from their bodyshop for me otherwise it would've been 5 stars
I am always slightly dissapointed with my experience at Partridge. I drive from 25 miles away and am always frustrated by the lack of parking for visitors, the manouevarability within the site itself. The welcoming staff are a positive though.
The reason for the low score is I found that you no longer do a collection service and I had to book six weeks ahead to get a courtesy car. I have spoken to your service manager about this already.
Very good service by pleasant and knowledgeable staff
Great service but pretty unimpressed with the loan car. (Diesel Mini)
Service was dealt with professionally
Booking procedure for car service courteous, Mistake made as car not booked in correctly and had stand my ground and seek alternative arrangements, ie car for the day whilst service was carried out, as car was booked in for larger service
I felt that some of the things I paid for in the service did not need replacing. They also suggested I may need new brake pads which were replaced a year ago by them
Again nothing special offered.
Lots of staff on front desk but not enough service engineers. Spend over an hour eating to door off / check my car in for the day. Staff were more interested in checking in people who were waiting rather than first come first serve basis.
Parking is a big issue and needs to be sorted out. It is un-nerving seeing others parking their cars.
Service at this dealer is always exemplary
All aspects of the service went to plan, from initial booking in to being taken back to the car on completion.
Let down by booking experience where MOT booked for Friday was cancelled on Tuesday but reinstated by Thursday.
Very helpful and made sure car was delivered back on time.
Very satisfied but the service took 40 mins more than expected.
Partridge appear to have done a good job repairing this very sick vehicle, staff were courteous and efficient, BUT I'm still awaiting a copy of the the repairing engineers handwritten fault notes please!
Customer parking is very difficult
Excellent service from very understanding staff. Parking is an issue, even with staff out there to direct you, it's difficult to manouvre into tight spaces. It doesn't help, the dealer having built over existing parking spaces.
Took my car into Partridge after spending over FORTY FIVE MINUTES on my mobile trying to contact the company which only happened when I contacted BMW Farnborough, the call I received by voice message was that they would MOT my car in house, and when
Took me 4 phone calls to manage to book it in and get a quote - people kept not calling back, arrived and I was not on the list.
What they promised they delivered
Nearly perfect apart from a mix up in when the car was to be MOT'd, causing a delay in my pick up time.
I am still chasing a remedial fix and my phone calls are not being returned.
I love the car but service fault work still is not sorted so feeling unhappy and communications with dealer has got worse since the changes.
When I drove home after picking up my car warning lights came on that my tyre pressures where low and I should stop driving. I went to the nearest petrol station and found there was nothing wrong.
Good customer service with understanding of issues
Harriet was very good at keeping in touch so wasn't on me to chase.
I am still waiting for my replacement white leather armrest which was ordered in July 2018 under warranty.
Job appears to have been done satisfactorily, but I was kept waiting significantly longer than had been suggested when the appointment was made for this while-I-wait appointment. The delay appeared to be due to workshop overload.
nick walke has a thankless task of dealing with issues. you have too much trade going through you dealership, you cannot even park a car in the car park as its always overfull.
No after sales service. Bits falling off the car after it has been serviced. Advised to replace tyres at an over inflated price when, in fact, they did not need to be replaced. Need we say more!
Service was slightly delayed in completion and loan car collection arrangements were not entirely clear, otherwise, I was kept well informed.
Great deal and great service
Offered a 'service while you wait' on booking. Checked in at the correct time but it took 45 minutes before taking from forecourt which therefore extended the service time to almost 2 hours . Just needed to be advised of the delay (not the reason).
Very thing happened as promised
No longer provide a car collection service for routine service and maintenance which is likely to see me either have the car serviced at a non franchised dealer or change the car. This decision in view of the distance I have to travel to Partridge
Looked after me very well
Happy with the service and MOT that was done
I had expected my car to have been valeted since it had been in the workshop for four days and the service clerk said that it had been cleaned. This was not the case. There was also a note for a warranty item to be checked in the future, not fixed.
Straightforward booking, service carried out while I waited in the time I was told it would take.
Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.
See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.
My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.
I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.
I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car
Everything was fixed and explained to myself
My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am
As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.
The service is good and I am looked after while I wait .
I have paid over £500 and it is still not fixed. One "engineer" said the oil level was spot on, another "engineer" said it had too much oil and had to drain some off. What hope for them to repair a complicated car if they can use a dip stick?
Service carried out as per schedule, but boot not vacuumed and no usual safety print out and video. This makes the 'Standard Scope' charge extortionist for pushing a couple of buttons.
The outsourcing of the bookings system is a nightmare from the customer perspective. I am writing a separate report on my experience. THIS RATING IS A REFLECTION OF CORPORATE POLICIES IMPACTING AT CUSTOMER LEVEL.
It was for a warranty check and MOT, I was told it would take 1,5hrs. I took 3.5 hrs - lunch break extended it. 0900 - 1225 by which time I too was hungry
Very efficient service and staff.
The actual service was completed on time and car cleaned inside and out.
Dealership were great, but the overall experienced was tarnished. Had to go through BMW assist to move myself up the priority list. Can't see why this couldn't be done internally. Resulted in info being repeated multiple times. Good outcome though.
Very good salesman Carl Briggs, emails from other team member not answered quickly!
Completely satisfied with the price and the contact prior to delivery from the Sales Exec. Navigation hadn't been set up, so had to wait for code to be sent to me and additional cost to return the memory stick to the showroom, just a silly oversight.
Friendly, professional and efficient sales person (Sharon)
Ryan has been such a help throughout the whole thing, really helpful and a pleasure to do business with.
Every thing was carried as described
Excellent service, product and purchasing experience.
Jason Young was very good he kept me informed at all times. The only disappointing thing was that this was the first time when I bought a new car that i didn't get a bottle of bubbly!!
Jason was pleasant. He listened to us. He found a car already on the production schedule that we could configure to our exact requirements and we took delivery of it just over 4 weeks later.
Very friendly and courteous throughout
All smoothe except forgetting my order to not have model details on back door of car. What i entered in configuring it was not translated into actual car
Jason in Chandlers Ford was so helpful and professional. Nothing was too much trouble
Everything was on time, handover executed well
All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout
The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!
Partridge of Hampshire
Chandlers Ford
