As always Jenny is friendly and helpful...always with a smile as well!

Work completed on time as per the previous quote

Was kept up to date every step of the way.

Excellent customer service

It was all because of Nick

The service went to plan, work finished slightly earlier than originally scheduled. Arrangements under Covid restrictions were as expected. Jenny Marino kept me well informed and replied promptly to all my enquiries.

Communication was concise efficient and very fast. Jenny was polite but not gushy. She had the balance of service just right in my view

I specifically requested the car to be ready early which it was. This was much appreciated as the person taking me back to the garage to collect the car after service was unable to drive in the dark due to medical reasons.

Always a warm welcome from the service team and I have known Nick for some years having taken care of all 5 of my different 7 series over the last 20 years.

It delivered what I needed.

Kept me up to date, made sure everything was fixed on the car before I got it back

Ease of appointment booking. Prompt delivery of vehicle in time.

Very good as usual and why I return, you have serviced my BMW for some time and I have been very happy with the service, and it comes back clean....great

Tom and technician outstanding

My service contact Jenni was outstanding! Called me 3 times to give me updates with proceedings. I like the detailed video also provided of the service!

The service was prompt, polite, and efficient from the initial enquiry to collecting my car after the work was done.

Efficient service with well thought out COVID measures

Because the service was first class

Excellent service and specialist knowledge of BMW M cars

Jenny at Partridge overcame an unexpected hurdle to provide a hire car, then kept me informed as to the progress of my vehicle whilst in their hands.

No problems at all

I was well looked after by Jenny and given progress reports while I waited.

From arrival at the entrance where social distancing & other protective measures were in place I was made to feel like a valued customer. Jenny Merino kept me informed the whole time on the progress of my tyre change. The whole Team were very helpfu

As always I get very efficient service whether I am buying or routine servicing at this dealership.

I emailed initially to book in for a service and at the time I had several questions about the car and also a couple of concerns. All my queries were dealt with professionally and answered all my questions. Plus drop off and collection was easy.

Always efficient and friendly

Problem sorted quickly and to my satisfaction.

Everything went very smoothly, and Jenny Marino was most helpful in keeping me up to date with progress.

Service went well and the social distancing aspects of the drop-off / pick-up worked well. The new messaging

The info sent over during the service was helpful and staff were honest and upfront about the findings.

Very good experience, and excellent customer care.

They fixed my car as promptly as possible.

Service completed quickly and competitive price

Everything was so easy and staff were helpful

All work done to my satisfaction

I was very satisfied with the service experience.

Good communication and prompt service

Very efficient.

Good communication

i was completely satisfied

Susan dealt withme very professionally and competantly throughout

good

All very efficient at the centre and appreciated the car Valentin and post op clean

Everything was spot on. Thank you.

Very friendly and helpful people. Georgie confirmed what they were doing before and afterwards.

Always a pleasure to visit Partridges.

Got the MOT job done quickly

Good communication.

Work carried out as requested in good time. Very slick operation at the front desk.

Polite and helpful staff. I was able to get my car booked in at relatively short notice. All work carried out as requested.

Easy process, appropriate communication and updates

I have only rated at very satisfied as due to the current COVID situation many parts were closed. Fully understand why but did not get the full experience, maybe next time.

Failed to detect a fault int he car - stuttering at low revs

Everyone was great, especially Andy Whale who took care of my transaction

Did best possible for customer comfort in challenging Covid situation

Did the job that they needed to do

Every member of staff is attentive from the security guard through - iprofessional presentation delivering quality

Good layout in the waiting area with clear social distancing and pleasant and professional service throughout this visit.

Slick from dropping the car, emails and videos keeping me informed through to collection. Garage had made adaptations for Covid but remained professional and efficient

Excellent availability of appointments, good communication and service

Mot done without fuss or problem

Paul Samways was excellent. I have recommended him to someone else already.

Service and MOT completed on time and there were no issues

COVID meant the experience was somewhat changed but very good effort by the staff

Completely satisfied with the airbag recall work. some other issues with the vehicle were identified and these were fixed promptly.

With current restrictions in place I felt safe. Staff very polite.

Reception easy, parking better!

I didn't go to Partridge, I went to Marshall in Bournemouth

Booking arrangements were excellent and COVID precautions were maintained. Courtesy car was clean and in excellent condition. i liked the video of the underside of my car.

My BMW when it goes in the workshop, always comes out looking happy, mad I know but I trust completely in their mechanics to solve any problem and fix it to the best. I also love the fact that you get a mini video of your vehicle check.

Was what I expected. Effective COVID adjustments in place. While not able to be shown all features of car in person was useful viewing instructional videos on line as a next best thing

Very good service from the sales executive . All queries dealt with.

The dealer was very helpful throughout the process

Rob at Partridge BMW was great from start to finish. Helped me pick the right car for my needs and was always emailing/calling (even on his day off!!) with updates on the vehicle.

Outstanding service from Robert Palmer.

Everything went smoothly. No issues or delays. Quality service from start to finish.

Great service, professional, friendly and without pressure. Being on hand for questions and enabling an hour test drive to help the decision making process.

Salesman excellent. He went out of his way to meet our requests - nothing was too much trouble for him. We might well have bought a different car if it had not been for him.

The transaction was carried out effortlessly as usual

Defects as notified above

Lisa Doughty combined her knowledge of the product with her understanding of my requirements to ensure I got the best possible options and result. She is friendly, empathetic and professional and kept me informed and updated through the whole process

Great first time experience with BMW and would do business with them again

Aware of CVD restrictions and respected my wishes

There was no problems.we ordered the the car and it was delivered on the promised time.

Very impressed with the service

Super easy collection, no hassle at all. The salesman (Graham Evans) was fantastic, I could email him at any time and he'd always get back to me quickly, even in the evenings.

Purchase was seamless and my sales adviser, Matt Piskorz, was as professional as ever. This is the second car I've bought for him - I wouldn't go anywhere else!

Good price. Responsive sales executive

The arrangements to protect COVID were adhered too. Graham was helpful and clear when helping us to choose a car and explaining the deal and paperwork. he was highly professional and a had a relaxed and credible manner

Was helpful when needed

Kept up to date despite COVID. Polite and courtesy staff at the centre and smooth sales process. Excellent prep and and handover service.

Our car was ordered before the lockdown and delivery obviously delayed, however we were kept up to date by the garage.

Very swift handover, well explained despite the issues Covid-19 has had in the handover process as well the impacts in her really just buying a car.

Flawless. Kept to schedule no delays or problems

I got exactly what I needed, which was a car upgrade with reduced monthly payments.

Everything was straightforward from the start despite the COVID 19 situation. Paul Samways was very helpful .

This was the first car we've purchased without test driving/seeing in person so it was a bit of a risk, Jason was on top of everything throughout the entire process during the difficult times with COVID.

This is the 6th car we have purchased through Partridge BMW, and have always had excellent service during the purchasing process, and also with follow up service.

the vehicle was very well presented and the handover made the experience feel very special.