After Mot and new front tyres I was unfortunate to hit /drop into a very large pothole- my car was rechecked /inspected all at no charge.

Great front desk experience, staff attentive and organised. Quite annoyed that the engineer who test drove my car (M240i) was so worried about his poor driving he felt the need to rip a fixed cable out of my in car camera and bent the USB cable.

Met all my requirements, courteous service.

Customer service was very good. Some minor communication issues but this didn't interrupt the service

After speaking to several friends who work in the car trade I have been told I was over charged

Couldn't fault it

Service at the garage itself was good, but due to demand it took quite a while to get a service booked in and seems a lot of money for a 1st service.

Had to chase to find out status despite requesting call back, everything OK though.

My car was damaged during the simple repair. I was without my car for 6 weeks. To date, no apology has been received. The bumper was resprayed twice as the colour could not be matched.

I came in for my air conditioning problem to be diagnosed. This was done in the allotted time. I was expecting to receive a quote to fix the system. This didn't arrive. I chased on 2 further occasions for a quote but still haven't received anything.

Excellent so far

Diagnosed the problem an fitted replacement part while I waited

André the salesman has been more than helpful with my purchase, however the servicing team have not

Friendly and helpful receptionist and the car was ready when promised this time

Did what was asked to do

I had a MOT, warranty work and health check completed last Thursday and Friday with seemingly no problems. I drove the car home in poring rain and on Monday I noticed the driver's side floor and rear driver's side floor were soaking wet!

As above everything was on time and all actions explained. Staff were very polite and attentive.

Was told appointment would be an hour. Took 2 hours+

The Service Advisors are always very helpful, polite and knowledgeable

The call centre who are remote of Partridge are not joined up. I tried to pass on messages that were not followed up on. The person I spoke to was vague and lacked knowledge. Partridge is good - the call centre is letting you down.

Nick Walke has been amazingly helpful in going above and beyond to ensure our car was fixed under warranty. Thank you

Very quick response

Friendly efficient service. No problems

Didn't check tire pressures - I had a low pressure warning this morning.

Please see my previous answer. The only way the poor service was turned around was by me physically visiting the service manager who is clearly very good - it is the team that has major issues however

Thank you Jenny for your customer service,read next comment for initial contact

It was carried out in an efficient and friendly manner

Everything was explained and done in a timely fashion

They do what they say and usually do it within the time allocated

See question one box

Sales team was good service department would put me off buying another BMW

I bought the car from the dealer (which is some distance from my home) as they had a pick up / drop off arrangement. This has now been stopped, and I a wasting time sitting in the show-room. Should have stuck with Mercedes.

Very courteous and helpful staff- Jenny

Booked X5 in for recall to change alternator bolts. Very impressed with the level of customer care, much superior to that which I received at Porsche Centre Portsmouth last week!

Excellent service from Kevin Diaper who is a credit to BMW and provided an extremely professional and friendly service throughout my purchase. He has kept me up to date with progress and made sure I have been happy at all stages. Thank you Kevin.

Have found it challenging getting courtesy car for the day on 2 occasions

Always a pleasure to deal with. The customer never feels rushed into anything, I usually deal with Lisa Doughty, all very nice welcoming people at Partridge.

All good they even did the job cheaper than the quote

Nothing was too much trouble and my expectations were exceeded.

When they cleaned my car it was .more dusty by the leather seats. I think it's kind.of somewhat old vacuum or not cleaned vacuum they have used.

Sympathetic to the impact on my lifestyle and work

Car not suffering from a repeat issue that was an extremely expensive fix, although showed the same symptom's.

Outstanding with competitive dealership pricing

I was thinking of changing my car for a mini. I went to the Mini showroom and looked at cars. The salesforce were talking at laughing with each other and I was completely ignored. After 8 minutes I left. I subsequently bought a Mini Cooper 2.0 S

Job done efficiently without fuss

As above

Easy to deal with, super polite, efficient, absolutely no complaints. Just a great client experience

What else is there to say?

I broke down on Saturday and with no help at all from BMW I had to get the AA to recover the vehicle back to Partridge, when I phoned on Tuesday morning (it was a bank holiday weekend) you had no knowledge of even having my car.

My car was booked in for the second time for the same problem - first time result: No fault found. Fault continued: second result: faulty sensor but, of course not in stock. Took 3 days to finally correct fault and update mapping.

Sorted out problem

Had to put car in twice before they solved the fault reported . Initial booking was changed by Partridge' Undertook an unnecessary MOT ......

Not much feedback on end of warranty inspection, service and MOT - maybe just that everything was OK

My problem has been temporarily solved but it's not fixed and the reason given - non compatibility with some DAB radio stations seems incredible

Very professional

The manager is good

Professional attentive service as always

very helpful with resolving MoT issue and arranging access to car outside of working hours.

Great friendly service, nice place to stay -while-you-wait...

In stature, I am very short, compared to the size of your mechanics. The seat position, height and steering wheel had been altered, but nothing had been returned to its original position. I struggled to drive home, apart from the seat's proximity .

Exactly as expected

A prolonged effort to try and install a satnav upgrade which required a software upgrade and then another visit to investigate why the satnav update did not work.

Had no courtesy car at the time car not cleaned The was in for a week

You still have the car this time and only half did a task last time so it must be completed now. Sending this request before the vehicle is even return is again poor management.

Unable to provide a pickup and drop off service

£315 for oil change and pollen filter feels excessive for the work involved.

Job completed as to schedule

Very satisfied, couldn't have been better.

third time my car was scratched!

Didn't know how much a service cost - said would call me back - still waiting! Didn't tell me that the other person i wanted to speak to was on holiday for a week either.

My car went in for its running in check and also to have replacement internal trims. The trims that were ordered were incorrect and now the right ones are on back order and no one has booked me in to get the right trims fitted. Car was not washed

I had a number of things attended to, some were undertaken efficiently but the continuing problem with the ad blu are not resolved, and the lied it had been.

Courtesy car was a little scruffy and dirty inside. Parking is a real concern, and you are worried that your car might get damaged with very few tight spaces, and sales customers constantly in and out risking damage from doors and the like.

I have a Service pack that expired 30th June 2019. This April I had a Brake Fluid service band was told 3 times that this was part of the plan. When the work was completed I had a phone call to say regrettably the fluid service was no longer includ'

we got it sorted

Efficient, helpful and as expected

Good deal on car. Post deal customer service was poor. Slow to respond.

The dealer (Partridge of Chandlers Ford) was good and professional and kept me informed when there were logistical delays, due to a late docking boat. They loaned me a car to keep me mobile during the delay. Andre Selwood, the Salesman, excellent!

Rob was very professional and understanding of my wants and situation

The salesman was excellent and recognised my needs and did everything he could to make me a happy customer.

The vehicle was not properly prepared

Most things explained properly but some thing appear to rely on signing on to BMW Direct online service before they become available. Some I have not yet been able to figure out how to get them on the system.

On the whole I am completely satisfied with my experience apart from a very minor technical hitch with the computer in regard to the tyre pressure monitor which was very efficiently sorted out by the technicians, but delayed my taking delivery l

Very good salesman Carl Briggs, emails from other team member not answered quickly!