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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Vehicle ready within the stated time
Nothing to fault. Excellent.
Because I've always had a great service for the short time I've had my BMW, staff very pleasant and obliging
Jenny was so helpful, prompt, and really looked after me. I appreciate it Jenny
kept update via text and video
Despite having to reject my car, the staff at the Partridge of Hampshire dealership were understanding decent people who kept me on the road until a like for like replacement was found.
My problem was fixed for free thank you
Straight into business and no messing around
All went smoothly
Polite and good service
Extremely thorough from drop off to pickup.
Felt like royalty
Everything was done to the usual high standard and on time. Communication was excellent and Jenny, who looked after me, was a credit to the business, informed, cheerful and very positive.
Friendly staff from beginning to end, despite the intricacies of having to cater for COVID restrictions. Car was well cleaned inside and out. Ready at the time I was told - which was important as I waited for the work to be completed.
Staff were lovely and helped with any enquiries
done a recall for me and done a little check over for me
The job was well done
I was dealt with a friendly attitude from the staff and in general I felt a valuable customer!
Everything went great
Organised, efficient and friendly.
My car was only in for an MoT but Partridge' very efficient manner was excellent and the same as for a major service- the car was also washed and vacuumed! They provide a 'small, local & friendly' approach whilst being a bigger organisation.
They also sorted a couple of problems out that I didn't know about under warranty
Service was carried out at the time arranged and completed ahead of time. Waiting was in a comfortable lounge with wifi available and social distances complied with.
Everything went smoothly.
Mot carried out promptly, faults quickly rectified
Booking length and timing was spot on.
No issues, kept in touch, all works done as required.
Efficient and polite staff. Delighted with the service.
Did everything quickly and on time.
On time & work carried out also within quoted times
Very friendly and easy to deal with
all very efficiently organised and service carried out to agreed time window. COVID procedures strictly adhered to which was very reassuring.
Easy and timely service. Good waiting area and friendly helpful staff. Sensible service intervals
See comments in previous section. This visit was a complete turnaround, whereas our previous visit had left us dissatisfied with Partridge and questioning whether, after driving BMWs for 30 years, we should rethink the brand of our next purchase.
Staff were efficient and professional and provided clear updates
Jenni Walker was superb , as a first time , new to the area customer, she advised expertly , with humour and patience , dealing with me , my faulty Z4 , in a most expeditious manner . I shall return to Partridge in future for both my Z4 and 640d ser
Because you deserve it.
Good honest service
Excellent service, but very expensive.
Made to feel special like the car! All ran smoothly to plan
Service was quick and efficient.
First Class Service
The service was carried out well within the time parameters and I received confirmation after by email regarding the underside of the chassis and tyre tread of each tyre.
Well handled and very polite
Good communication with the service department on progress and any issues
Pretty Satisfied. I miss some of the Pre-COVID facilities.
I was satisfied with the services provided
You recalled the car, free health check and staff very helpful.
As always excellent, primarily due to Michala Harvey and Jenni Athells
Everything completed to spec and within the specified time slot.
They did what they said they were going to do at the correct price.
At first my problem was difficult to solve but they kept the car in overnight to make sure it was repaired and I was able to drive home the next morning.
Everything promised was delivered and my reception at the dealership was warm, efficient and helpful.
Fixed the car very quickly.
Everything went very smoothly from booking the vehicle in to receiving it back
Smooth and hassle free process. Covid precautions in place which is appreciated.
Very satisfied. Polite staff.
The customer service was excellent, I was kept informed of the progress on my car throughout the day and it was returned in immaculate condition
Work was done in a day and I was kept in the loop at all times.
The parts advisor is doing a good job. Service works is at good standard.
Personal service kept me updated all the way through
Warm friendly staff, so happy to help. Very efficient service
Thank you very much Jenni Athawes for your help and support .
Fixed the faults
Very friendly customer service and very efficient
Quick and carried out without a hitch
Car was completed on the day and the outside was washed. Half a star extra would be for the interior to be cleaned
I felt work was done thoroughly by professionals
Always first class service
Everything was done no trouble
All faults were identified and issues raised with myself at the time. Very friendly and courteous staff from the start
Again it was because everything worked as planned.
Bearing in mind there were no facilities due to the pandemic, the entrance and areas inside were well organised . The staff were all very amiable. The car was serviced within the given time.
Helpful and friendly
Great to have the option of chatting online vs telephone. More convenient. The work was completed in good time - less of an inconvenience.
All was good. Didn't have any problems with the collection
The sales agent, James Harris, is responsive and able to follow up my order closely. The details of the sales were given thoroughly and nothing was hidden.
Supported me and kept me informed all the way.
Call Come on date expected all issues resolved immediately very professional
Paul the salesman was great. Always quick to answer any questions etc..
Robert from partridge bmw was really good, the paperwork side of things was very easy To get done as it's online and efficient
Excellent service from the staff at Partridge BMW, Chandlers Ford, we are both completely satisfied!!
Unable to find any faults - the whole process was made as smooth & simple as possible for us.
The car is lovely, the sales process was easy and worry free despite being remote
1st class communication and service all the way from the initial enquiry right through the collecting the car. Faultless at every step of the buying process, one very happy BMW customer.
Again great service
Graham kept me updated throughout, and I also received regular messages from BMW as each milestone in the delivery process was reached.
Easy process with good communication throughout.
Very satisfied- professional & personable staff who demonstrated enthusiasm for the product.
I dealt with Paul Samways who was very friendly and approachable, good communication via email as always kept me up to date with the process, great customer service
Was seen when I wanted to be. Friendly and efficient service. Got a decent deal, paperwork very straightforward. Pick up of new car easy.
Everything was done at the time when they said it would be done.
Vehicle was delivered to my house as promised with punctual and friendly service.
Many thanks to Kevin Diaper and the team at Partridge Southampton. Excellent sales experience yet again and felt looked after every step of the way. Brilliant to do business with and completely satisfied with the process.
I'd like to say big thanks to Graham Evans, he was really friendly and helpful
3d car purchased from this dealership because of excellent staff and service
From start to finish James Harris was excellent. Sourced me the car I was looking for and although the delivery took an extra few weeks he was updating me throughout. I would recommend using partridge and James harris for purchasing a car to anyone.
No issues at all.
Purchase and delivery organised by Kevin Diaper who arranged the timing precisely to match our needs. He ensured that the sale went smoothly and any loose ends were dealt with.
Rob was able to give real time updates, car was delivered when he said
All members of staff who dealt with my purchase were very professional, courteous and knowledgeable. Brilliant all round customer service. All the questions asked after the test drive and during the buying process were fully answered.