Work completed as promised and flexibility on availability on the replacement car

Service was completed much more quickly than I expected

As above

Found it easy to book my service. Instructions on what to do to prepare for the service given. Only slight down side was given two different times to pick up car which had an impact on our day's activities and unnecessary wait for collection.

Good customer service

Very helpful and considerate

Very efficient and friendly service which is well organized to deal with lockdown restrictions

Easy to arrange, ready on time

Communication is key, the BMW Lounge where you can ask questions and get updates on your car via the chat service is second to none. And the staff at the other end are friendly, knowledgeable and professional. They are doing an amazing job!

I have used bmw in the past always very professional and I know my car will receive the best possible care.

Always top notch. Very much like the video inspection.

see above

Easy online booking, great service on a follow up phone call, good continuous communication regarding booking and progress on the day, and just great customer service in general.

As above

First class as always. Staff friendly and extremely helpful

Attention to detail and really helpful staff.

Problem solved and accepted under warranty.

Everyone was helpful in spite of the covid restrictions, everything was dealt with promptly.

All good.

Jenny at Partridge BMW was fantastic. She kept me informed of everything going on with my MOT and service. The attention to detail was second to none.

Excellent professional and polite service Especially during current Covid challenges. Well done!!

Great communication. Kept informed throughout the whole process. Everyone friendly and welcoming.

My vehicle is repaired and running perfectly, very pleased to have it back without any delay. Happy customer ??

Simple booking process, helpful staff and good information. In particular Nikki in the booking centre and Georgie in customer service.

Se my explanation above .

Nick Walke and Graham Evans.

I am happy and feel appreciated as a customer.

They just sorted the car out with no fuss just professionalism.

I was updated regularly.

Please see my Trustpilot review for Partridge of Hampshire

Nick service is excellent, I travel further to see Nick at Partidge

They complete waht I aske them to do and then vfalet the car which always helps.

See above

As above

Excellent contact with Daniel within Cust Lounge.

Same as above

Very covid compliment, felt very safe. Well run and did a good job.

Had an MOT, problem with tyre and was offered a car to use.

Absolutely amazing service

Local, convenient and good service

Timely completion of the service. Video check of tyres, brakes and suspension was a good idea. Car was well cleaned prior to handing it over.

Reasonable pricing pleasant efficient staff excellent job done and lovely clean car to drive away many thanks

Achieved what was required to plan

All members of staff that I dealt with were extremely accommodating and helpful, especially Georgie, her manager Nick and Neil (parts manager). I was kept informed of the work in progress at all times.

as above

Did everything promised to do and communicated well. price was fair for work undertaken.

Great service and help via phone, email and in person.

Had four new tyres fitted, excellent, prompt service.

Jenny was very professional, polite and looked after my service/MOT requirements

No issues, good value

Despite Covid challenges for all, dealers were well organised and handled appointment well and organised a follow up appointment promptly which was also completed very well.

Very prompt, courteous and helpful as usual.

all completed satisfactorally

Having a service advisor as a point of contact is very assuring, explaining all the work that had been completed. When handing the car back fully explaining the work carried out.

Work completed on time and in full.

My car needed service and mot. I am undergoing medical treatment and cannot drive so they arranged to pick car up and deliver back. Everything on time. Very friendly at all times. Kept me up dates via your messaging service. Paid over phone again eas

Car ready earlier than we had requested and staff very friendly and helpful

Booked Car in easily with short lead time

Partridges were very good, they listened to my problem and fixed it in a friendly, professional manner.

All went smoothly, Jenny was very professional and courteous

Polite, friendly, helpful, professional

Service was completed within the day, kept me posted and up to date with what was happening and emails as to when my car would be ready.

Everything when like clock work.

Excellent customer service

It's the small things that count, cleaning the car inside and out.

Great, fuss free customer service

Compleated in specified timescale with a full report.

Very happy with the service. Georgie was very helpful throughout.

Professional dealership. Good Covid prep.

I couldn't fault anything they done. They went above and beyond

Everything was slick, easy and communication was great. car looked amazing afterward and the team are so helpful with anything you need

Very efficient and comprehensive

They were great in helping me out in a genuine emergency.

Everything went well

Very informative- kept me up to date on the progress whilst I was waiting

Great customer service.

The mechanic sent me videos and exactly what was happening

Ready on time

Jenny Marino did a great job

The service from patridge Eastleigh has always been generally good

The service I receive is faultless from my covid safe greeting at the door until I pick my car up. Nick and his team keep me fully informed every step of the way

All went smoothly & updates through out

service done on time and as requested

Even in these difficult & challenging times. I was kept informed from booking service with Claire, delivering and collecting my car from Georgie Salmon 'Service Advisor' at all times the staff still remain polite, friendly and professional.

1. Excellent COVID-19 business resumption planning and compliance. 2. Excellent after sales customer service. 3. Communication updates ( videos, texts, email, calls)

It was well organised, timely and carried out as expected under the current CV19 restrictions

Very satisfied. The video and chat site for communicating with the personnel is very useful.

The work that was required to be done was completed within the time that I was quoted

Georgie kept me informed all day, very professional.

Jason was very informative

It was a pleasure dealing with Partridge BMW and Jason O' Dell in particular. You could not make up what happened during the purchase cycle of this car, but Jason and his Partridge team worked tirelessly to ensure I got the car I wanted. Well done.

Handover was as good as can be expected given COVID19 restrictions.

Great show room and meeting areas, felt.comfortable discussing options and didn't feel rushed.

Delivery was easy (required due to COVID). Delayed however the process of arranging a courtesy car was very simple

They were excellent the whole way through, especially our contact, Graham Evens The issues mentioned above I believe were outside their control (general BMW issues)

Completely satisfied with Graham's service, very helpful. I had some issues before Graham picked up the sale - communication from my previous salesman was poor until I complained.

Final salesman superb. Extremely knowledgeable and obliging. Kept me informed of the production progress. Made the whole car buying experience very straightforward, despite COVID. Car delivered conveniently to my home.

Very satisfied with the overall sales experience. All staff were friendly and helpful and the whole process of purchasing our new BMW was very smooth.

Other than being a little late on delivery of car, of which was due to current circumstance which I fully understand and appreciate, I couldn't fault the experience from start to finish.

Great experience

Purchase was extremely easy and considering the current conditions we find ourselves in , we were kept in the loop the whole time and not having to enter the showroom until car pick up.

Sharon has been fantastic throughout.

Lisa was very helpful throughout and explained things well.

Very satisfied. All of the questions I asked prior to ordering the car were answered appropriately and helped me select a car with options suitable for my needs. The ordering and delivery mechanisms were also handled very efficiently.

I was always kept informed of any delays during this difficult time

All very efficient

Lisa was flexible with her approach, looked at all the options for us in order to get us the best deal