The gentleman in the service department very good.
Showroom in middle of an upgrade
I was managed - from end to end - the process was explained and I was respected as a customer and a loyal BMW owner
I booked in for a service and MOT on the 19th December. However BMW had only completed the MOT. I was offered no apology or discount and also this meant that I had to come in the next day. Which meant I missed another mornings work.
I never really understand why Partridge don't proactively get in touch with me to book the car in for a service. I know the car computer prompts me but just think Partridge could take the initiative.
Technically the work was fine, but the overall experience is not. Parking is impossible. There wasn't anyone at reception apart from the queue. When you phone, you never get put through successfully and they take too long to return the call.
Price is much too high. Local garage will do the same service for £78 less.
Having booked the car in some time in advance with two faults to rectify in addition to routine servicing, almost no time was dedicated to the repair of the faults. This has necessitated a further visit to the dealership and wasted time.
Very professional team. Service was carried out as required but the car was handed back without a wash, despite this option being selected when the car was dropped off.
Service was competed in correct time frame, staff were courteous and friendly, I received a helpful video after the service highlighting advisory issues with my vehicle.
The service was completed in the end but they kept my car in overnight which I was not advised until I called up at 4pm to find out so I was never kept updated and so I could not get to work the next day. I was not even offered a courtesy car.
Put the car in at 15,000 miles for a service.When I start up in now shows next service due at 11,000 miles or Jan '19Which means I've got to bring it back.
All was done on time and car cleaned
My car went through the service very smoothly and I found staff very courteous and pleasant
Fault with the car and update of recall work took longer. Other than that great carNoisey with all the work going on!!
Apart from the refurbished, coffee machine not working and waiting 20 minutes on site to see the service guy not too bad - picked me up from the railway station which was appreciated
Very efficient and very friendly
No problems with procedures
Even after changing the amount still had pay more when I went to pay the bill
the Only reason for a 4 was that there wasnt much choice of cars within our price range, maybe due to the refurbishments going on.
The car came back clean and apparently everything had been done on the car which was necessary. Only for the ad blue emergency light to come on within 2 days. Which I rectified myself as Partridge fully booked up to Christmas
Everything happened as it was suppose to without any hassle.
Refurb going on. Coffee and cake were nice. Had to ask for update on service timing.
Unhappy with the secondary issue of the computer system in the car going down and being unable to be fixed for 2-3 weeks - unacceptable
Always friendly, helpful staff. No wait time.
Delay in work being done left me without my car over a weekend
work completed and car washed and returned in good order
Same answer as above - the texts and call before the date made sure I new that you were expecting me on the day arranged.
Adequately carried out, however disappointed to have adblue warning light come on during return journey, perhaps levels could of been checked.Courtesy clean very shoddy.
Really poor service. Honestly won't be using Partidge ever again. Has actually put me off BMW. And all over being charged £3.20 for a CR2032 battery for key fob just so I could get home. It was working fine when I handed car in as well.
From meet and greet to departure they make you feel welcome and courteous.
The service advisor understood my position as a customer and did everything he could to resolve to problem
I have given a more positive rating because the team drove my car back which I thought was fair.
My latest car was stalled on 27/11/18 evening while I was driving and I was hit on the rear by the car behind me .I took the car in partridge to find out the reason of stalling the car .service people asked me to contact the insurance company .
Very good service and communication was good. Only minor point was I had a recommendation to replace the two rear tyres but you didnt have them in stock and when I went elsewhere they noted unusual wear on the front tyres as well which not picked up
See above. I think the experience will improve when the new showroom is finished. Can't fault the service representative though - he was professional and communicative. The pricing was expensive, but it was a job that I wanted to be done right.
Always perplexed at the no. of service desk, but the lack of staff! Concerning that if you have so many desk - either allot of issues with the cars or just a large volume of BMWs on the road!
Proactive with BMW to resolve the fault in the Connected Drive
Recently service reception have been very poor, promising to phone back but not responding. A simple job of changing to winter tyres took several weeks to arrange. Going and waiting at the garage premises not a good experience.
Customer service from Partridge was very good. In particular Richard and the technician who worked on my car were very personable and explained all of the details of the work carried out on my car. I'm less satisfied with BMW's fix for my car's issue
As far as I know, required work was done satisfactorily although car went into limp mode for a short time the day after. Now Ok, second time car has done this for no apparent reason.
Everything about the actual service carried out was fine but communication about the time the car is ready could be improved and collecting the key is a bit time consuming.
Showroom undergoing refurbishment.
Car returned unwashed. In fact it was more dirty than it went in. Looked like thin later of dust over No longer offer a courtesy wash?
A partial frustration is that a customer seems to be allocated his/her advisor. However, if he/she is busy at service pick up, the customer has to wait, even when other advisors (at least appear) without a customer.
I wasnt offered a courtesy car. Once at Partridge, service was excellent. Staff were very attentive and helpful.
Good explanation of the work that was carried out.
See above explanation. Service levels at partridge have dropped through the floor recently.
The only let downs were the fact that the earliest date was 3.5 weeks after I called and that I would have to wait on site for a couple of hours (i.e. - no courtesy car available due to the type of service involved)
I booked service on-line at end of five-year service programme and was told all OK/free of charge. After arrival I was phoned to say work could not be done because of time/mileage, yet I declared mileage on-line and your records show service history.
Friendly, professional and great communication which is very important to me
Only an MOT but excellent service
I raised a query regarding the coolant level as I had a message on the computer on 3 occasions in the preceding 10 days. Although I pointed this out, when the car was being handed back, this was not mentioned. no room to say more.
The service manager reviewed the work and at the end of the service clarified some questions had.
The centre is undergoing refurbishment and everything is a bit crowded at the moment
Parking remains an issue and on arrival two apparent members of staff started filming my car, did not say why and when I questioned what they were doing I really did not get an answer. It felt like "if you don't like it go somewhere else"
problem not fully adressed
and said info must be upstairs. Left Partridge in BMW organised hire car. Following day Partridge called to ask why they had the car, hard to believe!!!When I explained the service receptioist called back 10 minutes later to say info found.
Problems not fixed and no follow up to arrsnge date to fix them.
It took an hour longer than I was told. Same comments as above.
I wasn't asked when I booked the service if I wanted a courtesy car so was left carless for the day (next time I will request at time of booking).
Health check at service came back green but car developed a drive train fault less than a week later. This turned out to be a defecting EGR valve. The engine sometimes lagged - this was mentioned prior to the service but no fault was found.
Feel that the management team in particular Russell Payton dont run the business properly. Leaving the team short whilst they take a day off isnt good enough, managers should be there at weekends especially if their team members are off sick.
Very friendly, service was completed quicker than anticipated and lots of lovely biscuits available whilst I waited!
Any issues with my car were told to me straight away and my car was ready in good time as well.
Not good as do t feels I was being treated fairly.
The service was carried out in the time scale suggested, the car remained nice and clean as I left it - what's not to be pleased with.
It was efficient, and both faster and cheaper than I had feared.
Good customer care from the staff that i was in contact with
I was delighted with the service the only down side is I had lost all my radio clock and phone connections afterwards.
I would have said completely but there was a small mark on the upholstery passenger side front which was not there when I left the car.
Service done in an hour, all good. Dealership being renovated so will be good when done.
Efficient service but very expensive for what was effectively an oil change.
The garage provides a professional service. The customer is treated courteously with good communication on costs and work duration times. The service checks are useful.
To be fair there is work ongoing at the centre but it was very cold there and I had my son with me...
Most importantly I was kept informed of progress in fixing my car and didnt have to chase. A key aspect of good customer service.
Was told what was going on with my car
Much better attention to the customer than competing BMW dealerships.
The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?
I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.
Very professional and fairly good value
Staff always very friendly and helpful and showroom very comfortable
Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available
Solved problem confidently.
Friendly, well informed staff.
Not a good experience on recent visit . Minor fixes on my car werent fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.
All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.
The staff are friendly and professional and make me feel welcome.
As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.
Because I had no reason to complain about anything.
Bmw assist dealt with my problem not partridge who was not interested
See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience
Car had an issue that has now been resolved by the dealership
Service excellent....just seemed very expensive for an oil change
Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.
Service and mot fine, customer interaction below usual standard,
Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service
They just seam to do things right
As I have set out in the preceding question I am completely satisfied with allaspects of their attention.
You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.
Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.
Professional, friendly service from start to finish
Showroom a bit chaotic due to changes and therefore a little disorganised. Didnt feel as valued.
I would have said so if I wasn't satisfied, the cars are not inexpensive
Professional and friendly service throughout the process
fantastic customer service everything went to time and attention to detail was brilliant
No problems or issue at all
Very competitive offer, kept in contact throughout the process
Arrived before due date and professional knowledgeable staff
Mostly very satisfied, but there were problems with Trackstar, BMW Assist and other little issues where I was not totally happy with the way things were handled.
I cannot fault Partridge BMW; they were excellent. Sharon Webster took me through the process in its entirety. Guided me thought the initial car build, the extras and then financing. A thoroughly excellent service.
Very friendly and professional service. All questions answered. Guided through the process.
The new improvements being made will make the center great
I cannot fault the car salesman Robert Palmer. However the car was delayed in delivery. I believe it was thought to be available but when it came to being available to me it was somewhere else in the country.
This was mainly due to the excellent salesman,Matt Piskorz,always very helpful and available to help with any problem.
Robert Palmer has been absolutely very helpful in guiding and choosing the right model. He has been very kind, helpful, and patient during the whole process. His attitude and professional approach has been very motivational for me.
Everything was great, excellent customer service
Very good service from all
Showroom going through full refurbishment, sure will be far better when fully completed
very unhappy on the service provided, will never purchase from this dealer again.they either not respond or respond late to emails or phone calls,
Swift purchase and helpful staff
Everything was a smooth process and Matt the salesman was fantastic to work with to buy the car. All staff I spoke to at Partridge were very polite and helpful.
Kim was very helpful but not pushy.
Sharon was friendly , knowledgable and really cared that I was happy all through the process
All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.
I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.
Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.
The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.
Very helpful and personal service
Partridge of Hampshire
Chandlers Ford
