Thorough check of vehicle completed and all necessary items replaced. My car was even given a good clean before I collected it.
Brill customer service and fixed my car within a few days after saying i may have to wait a month.
Day after service I have the service warning light back on and a coolant warning!
Everything was ready for when the car was brought up to them. They keep you updated with what is happening
Car completed on time. Dealt with quickly and no waiting. Car was clean too.
Very good quick and efficient service
My car was in for a recall you did not have the parts! and I was without a car for two days. This should have been made clear when the booking was made my car has a toe bar which I needed for the following day so my plans had to be changed.
Good but had to wait an hour while they found me a substitute car......also expected the car to be cleaned?
My car went in for a routine EGR valve replacement and ended up needing a new complete wiring loom under the bonnet. This caused extensive delays due to delivery from Germany and numerous system faults, which were difficult to correct.
Sadly this was not one of my better experiences. Firstly the car was booked in for a 'waiting' appointment which led me to believe that I would be waiting for completion of the work on the car - this is not the case!
Booking experience could be better. Difficult to get through to service staff and had to ring twice as first call not returned
Really friendly helpful staff, efficiently dealt with all issues
I received a call stating there was some superficial damage to my wheel which could be repaired for £70. I knew my wheels were immaculate so declined. When I collected my car there was a small rubber mark on the wheel I rubbed off with my finger
Part was not ordered in advance so I needed to leave it with them another day. Thankfully Europe rent a car did a great service in getting me a car for the next day so I could get to work.
My car was recalled due to a fault. I take great pride in my car and it went into Partridge of Hampshire spotless but came out more dirty than it went in both inside and outside. It was an absolute disgrace. No care at all by the staff.
The service experience was excellent.
Works completed as requested. Would have expected handbrake adjustment to pass MOT as a matter of course as opposed to being told vehicle had failed and required investigation and re test.
Respond well to conn ct drive and engine issues I have had
My vehicle sent a Teleservices message on 1st July regarding an oil and filter service but I heard nothing further. It transpired that the service booking facility had been outsourced and the contractor had not passed the requirement on to the outlet
Everything happened as it was supposed to
I collected the car and drove it home . Later when my wife had driven the car the tyre pressure warning showed up on the dash. I checked the tyre pressures and found that the two front tyre pressures differed by 8psi.
For the second year running after having the service done, my seats and interior have had several greasy mechanics fingerprints on, which i had to clean off when I got home. On ivory interiors it's very noticeable.
Top showroom and garage services in region
On the last two occasions there have been lengthy wait to book in my wife's Mini and my x 3. I think the facilities are over stretched.
The Partridge car sales assistant ordered the part for me, rather than me having to contact the service department myself.
Friendly, kind, patient and supportive staff.
First class experience with only downers being the tyre pressure being set on one of the rear wheels at the pressure for the front wheel, and the lack of Customer parking on site. The error was swiftly resolved by Jenny who was excellent throughout.
On the day the service was fine, although I did have to chase to get an updat on my car twice while it was with you. See amswer to question 1 as to why I wanted to know what was happenning
My engine prematurely failed at 44k miles and required complete replacement. BMW covered the majority cost. Jenny Athawes was brilliant throughout the service provided. 5 stars however are not awarded as the car was not cleaned, disappointed from BMW
Service personnel are friendly and efficient
Gemma on reception was very good, however the man I spoke to on the phone was disinterested and unhelpful and the service adviser I dealt with in person was devoid of knowledge or interest
Repeat visit with same problem. Still not resolved and wished to charge for NOT fixing it. In the end the charge was withdrawn.
Good technical knowledge in explaining why the fault had occurred.
Haven't solved a problem mentioned at the service and was told couldn't be investigated at the time. I then attempt to book it in for an investigation and am told I should have mention problem at time of service which I'd tried to do
My only point is that having booked the courtesy car some 3-4 weeks in advance I called days before my appointment to say that it was unavailable. As it was I could manage and had the flexibility to wait but this won't always be the case.
Courteous staff, efficient job done.
Advised car was ready but still had to wait 20 minutes at the dealership. Car was not valeted
Because you haven't been very good in the past.
The response was good but It appears the problem Has been resolve. This will involve a return visit which cannot be achieved before 3 weeks.
All the work I needed was completed to a high standard and on time
Very good service, excellent communication from Jenni Athawes keeping me informed of progress from the moment my car was booked in until it was collected.
As above good reception and on time completion car well cleaned and presentable.
Job done well. Kept updated
Everything proceeded smoothly with no issues.
Service was excellent, however one of the issues the car was in for wasn't resolved. Glovebox lid vibration started again on journey home.
My X3 developed severe symptoms of EGR Cooler failure approx two weeks before scheduled Recall appointment. A phone call to Partridge service resulted in vehicle recovery and a hire / courtesy car well within 3 hours, via Emergency Service.
Confirmed at booking that I would need to taken to and collected from local train station to travel to London whilst car was booked. This was also confirmed when dropping car off. I was informed the pick-up arrangement was no longer available.
Having been advised to have the vehicle there for 08:30, we were disappointed to find that the showroom/service department wasn't open until 09:00. Advised we needed the car returned by 11:00, disappointed to get away by 11:15.
Although it took 2 visits the dealership addressed the problem and even called BMW HQ for support. Free vmi with video was helpful.
Very helpful at sorting out breakdown.
Hard to get the car booked in. The tyre depth measurements do not appear to be completely accurate upon checking myself.
See above. Received a text asking me to authorise the work done to my car and then had to chase with a phone call to see if my car was ready. Usually car is returned spotless but this time not much care had been taken in the after-service clean
No waiting before or after the work.
They kept me informed on everything relating to my car. I even had a video of someone inspecting my car, something I had never experienced before.
Friendly, efficient and good value. Can't fault the experience.
nice staff had a waiting appointment it all was done in the time stated and a very nice refurbised surroundings
Charged for brake service after being told covered by service plan. Delay in date of service because garage was busy meant I exceeded milage allowance. Service adviser admitted it was her fault but would not reduce cost.
Work fine. Front of house worse than terrible.
Service Manager Tom Isett was very professional and obtained tyres for my car next day and fitted the car in, to have them put on the car whilst I waited to enable the car to receive a pass on the MOT...
The quality of the complimentary wash was not good, smears on the windows, water marks etc. I will ask for it not to be cleaned next time
I am completely satisfied with my recent service at Partridge. I am not sure what else you expect me to say. If there had been a problem I would have brought it to your attention. That is the problem with these surveys you always want a reason.
I requested my car be collected and was told you didn't do that. I said your Svc Mgr (Nick) had said it could be and the booker said he would check and someone would advise. Noboby did until that morning when I was already on my way to you.
As per comments above, I will be looking for an alternative dealer to service my car due to the continued poor service, I never had any of these problems with Mercedes or Jaguar !
None of my cars have been bought from this dealer it just happens to be the closest to where I live now. I cannot say that I have ever had a satisfactory experience with them and will not go there again. My most recent experience highlights this.
Would have been a full score had the vehicle been returned to me in an acceptable state. Vehicle was not cleaned after the repair was undertaken with oil marks and grease on the driver's seat and side door panel white leather.
Everything was carried out efficiently and on time
Told in advance that service would take 90 minutes and was completed within this timescale
The problem was sorted efficiently and I was kept informed throughout. Overall my customer experience front of house was very much improved from my previous visit
The lady who dealt with me, was very professional and knowledgeable she made my visit a very nice experience.
The only minor criticism was having to wait about 10 days for an appointment
Very good centre, with nice renovations - but see answer to 3
I was completely satisfied!
Top Customer Service and the first problem is sorted now waiting for the second recall Many thanks.
car was ready when you said it would be and it won't be so clean again until its next service
My car was damaged and no longer road worthy. The warranty I had in place was activated and I had another like for like vehicle within a few hours delivered to my door.
After Mot and new front tyres I was unfortunate to hit /drop into a very large pothole- my car was rechecked /inspected all at no charge.
Great front desk experience, staff attentive and organised. Quite annoyed that the engineer who test drove my car (M240i) was so worried about his poor driving he felt the need to rip a fixed cable out of my in car camera and bent the USB cable.
Met all my requirements, courteous service.
Customer service was very good. Some minor communication issues but this didn't interrupt the service
After speaking to several friends who work in the car trade I have been told I was over charged
Service at the garage itself was good, but due to demand it took quite a while to get a service booked in and seems a lot of money for a 1st service.
Had to chase to find out status despite requesting call back, everything OK though.
My car was damaged during the simple repair. I was without my car for 6 weeks. To date, no apology has been received. The bumper was resprayed twice as the colour could not be matched.
I came in for my air conditioning problem to be diagnosed. This was done in the allotted time. I was expecting to receive a quote to fix the system. This didn't arrive. I chased on 2 further occasions for a quote but still haven't received anything.
Raj engaged with us throughout the process and stayed in close contact to help us find the right car, he went above and beyond to get us our car.
Purchasing a brand new car was a one off for us. We didn't feel that the experience was made special for us in any way. The car was just outside when we arrived and no unveiling. Sharon made it difficult to arrange a time to collect!
BMW took few days to download the code for the new car. Bad experience made a lot more acceptable by the professionalism of Paul Samways, the sales manager, without whom this deal wouldn't have gone ahead.
Partridge of Hampshire
Chandlers Ford
