Very quick and sorted well

As always with Partridge an outstanding service delivered by welcoming and fantastic staff.

Told me how long the service would take (as I was waiting) and were on time.

All issues dealt with in a professional manner

Pleasant and efficient staff in difficult covid situation

Able to discuss service with mechanic responsible

From purchasing my car to check ups the customer service has been impeccable, especially Jason O'Dell, he has been so warm and informative. I had been to other garages when looking for cars and as soon as I came to BMW the service was second to none.

Excellent service. Safe environment charming pleasant people

I was extremely pleased with the Service Advisor, Mr. Tom Izett, who took the time to answer all my questions with his excellent depth of knowledge and professional manner.

I experienced a minor technical issue with my vehicle and even in these difficult Covid 19 times Partridge could not have been more helpful. This gives me confidence that should I ever have more serious issues, they will be resolved quickly & easily.

As expected

The service was carried out within an hour and information about service passed on to me. No complaints as far as I'm concerned.

The vehicle is 20 years old and in for a safety recall, and I was treated in exactly the same way as if I owned a much newer more expensive vehicle.

Always very helpful

Delivered as propmised

Service is always friendly, always going above and beyond

Score is max because of the level of customer service communication throughout recall.

The work was completed in full and on time.

Great service

Friendly reception. Swift service with informative mechanic's video update.

Really positive attitude of all the staff.

Fitted me in at very short notice and did a great job

I was kept up to date regarding my service throughout.

I felt safe. All precautions were taken and the handover of a courtesy car was an easy transaction.

All down to Esther Dewey. She has been the first person in a long time who made me feel like a valued customer

i very much liked the video health cheek

On time, car cleaned, good social distancing measures in place

We were kept informed and staff were polite and professional. I miss the valet service though...

I was kept informed all the way through the day and even talked through the vehicle check list when I collected my car

Amazing service

Because the service was excellent.

Booked easily , delivered the service efficiently

No problems arising with any part of service .

Good video review of the car and as above.

Great service and kept informed of progress.

Work done was good, surrounding experience felt a bit pushy to buy additional services/work.

no hassle

Partridge are able to provide a friendly and personal approach - good at normal times but outstanding in these Covid times

There was an issue with my car and the Service Team and Management reviewed the findings and concluded that in their expert opinion no remedial action was required. Special thanks to Daniel Partridge.

Service was completed quicker than originally advised and I was kept well informed of progress throughout the day.

Happy with the price and time taken.

Work was carried out as agreed to schedule

all good

Everyone at Partridge is super helpful. They keep me updated with the progress of my service and indicate where i may have issues in the future. I am always able to book at visit to my timetable. Their Covid measures are superb

I liked how the Mechanics filmed underneath the car to explain what's happening and explained about the tyres, etc.

Extremely competent

Extremely satisfied, dealt with smoothly and efficiently

Whilst quite expensive, the service was carried out quickly and efficiently

Good Service nice and friendly first time using bmw main dealer and must say I was impressed with partridge BMW

Friendly professional service

Very good

Very professional service from Mr. Walke

Same as above

Very satisfying

Excellent service, personable staff and quality work.

Very well organised, good communication through the Customer Lounge, easy to send a message with a prompt reply.

I was told everything I needed to know and wasnt fobbed off with any nonsense like you sometimes get from other dealers. BMW kept to their word and repaired the vehicle properly and in good time.

Excellent service.

Great service every time

Well informed of actions and update

very satisfied with the service given and the work carried out.

Friendly staff

Great service great product , I love my gran coupe and I know it's in great hands whilst at the dealership

Very professional and efficient

the car was accepted and serviced as quickly as possible despite the complications

Excellent customer service especially with the current pandemic

See above - may be only an MOT but still care taken and useful on line report

Good Customer Service by Service Advisor

Friendly and professional Staff they do a great job.

My car Z4 is 16 years old and has always had services or any treatment through you and the car still looks and drives as if new!!

All issues resolved

timely and professional

Well organised. Good communication during service as to progress etc. (Georgie)

No grounds to complain!

No surprises and done on time

As above, and the repairs were completed promptly. Our care manager, Daniel was superb.

Always a pleasure to deal with Jenny Marino @ Partridge Service. Under very challenging times the team are dumped outside to deal with their customers.. They need some sort of heater as it was like -1 degrees and nearly snowing. Well done ;)

It was booked as 90 min wait appointment but somehow not recorded in the booking system as this type of appointment. But the service team managed arranging it on the spot.

Efficient and friendly handling of the recall service.

A high standard of customer care continues, especially in these testing times.

I dropped the car off. The servicing department were operating a safe COVID environment, I handed over the keys and then a few hours later I received a video tour of the underside of my car... I picked the car up after work - hassle free service!

It was very well organised

The service manager (Nick) always provides and exceptional level of customer support and has always been quick to resolve any issues that may have arisen. This kind of responsive service is an real asset to your organisation for maintaining loyalty.

Excellent friendly service. Nice waiting area.

Work completed as promised and flexibility on availability on the replacement car

Given the tight space at Partridge and the Covid pandemic frustration, the service reception process works well - I'd probably suggest that if the price has already been agreed, the service engineer only needs to contact if something new is picked up

As above

Service was completed much more quickly than I expected

Found it easy to book my service. Instructions on what to do to prepare for the service given. Only slight down side was given two different times to pick up car which had an impact on our day's activities and unnecessary wait for collection.

Good customer service

Very helpful and considerate

Very efficient and friendly service which is well organized to deal with lockdown restrictions

Great knowledge, great car and fantastic price.

Staff very professional. Quick to get back to me regarding any enquires & kept me up to date on the progress of the build and delivery.

Excellent handover

The sales guy from the dealership was always available to help with anythingg

I was kept very well informed at every stage of the process and to make sure I was happy with the progress of my order. Extremely thorough measures were taken at the dealership to ensure safety, even when signing paperwork and taking delivery.

I was very satisfied accepting slight compromise because of 'virtual experience' and some slight issues with e- signature security questions. I went into the Dealership to sign hard copy.

Brilliant service and Iwan Lynch was excellent.

Kevin was available and helped me straight away. Kevin went above and beyond to ensure I received the exact car I wanted. All my questions were answered and had had regular updated from Kevin.

As Lisa was on furlough for part of my journey it would have been nice to be told, however this didn't affect the process at all and was very happy that she got to give me the keys

They looked after me very well bearing in mind circumstances. All the paperwork was available etc. The staff made me feel good!

Totally happy with service provided by sales team at Partridge. Courteous and responsive.

Graham Evans was very helpful with the selection of the car and the optional packages. He was knowledgeable and explored each of the options. Graham also handled the after sales care every well and was available to answer any questions about the car.

Sales support was excellent as always. Sadly due to restrictions, everything was done out side which cannot be helped.

My second new purchase from Partridge and I cannot fault them also the aftercare is spot on, Thanks to Jason O Dell for all his help.

So Helpful held car for me after my operation recovery so accommodating thank you Robert Palmer.

As above. The car was purchased from a 125 mile distance but communication was good. Delivery was very well organised and completed. Iwan Lynch in sales, with whom I liaised, was thorough and dealt with the entire transaction very efficiently.

Procedure went smoothly

Jason was very informative

It was a pleasure dealing with Partridge BMW and Jason O' Dell in particular. You could not make up what happened during the purchase cycle of this car, but Jason and his Partridge team worked tirelessly to ensure I got the car I wanted. Well done.