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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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I was satisfied with the services provided
Pretty Satisfied. I miss some of the Pre-COVID facilities.
You recalled the car, free health check and staff very helpful.
As always excellent, primarily due to Michala Harvey and Jenni Athells
Everything completed to spec and within the specified time slot.
At first my problem was difficult to solve but they kept the car in overnight to make sure it was repaired and I was able to drive home the next morning.
They did what they said they were going to do at the correct price.
Everything promised was delivered and my reception at the dealership was warm, efficient and helpful.
Everything went very smoothly from booking the vehicle in to receiving it back
Fixed the car very quickly.
Smooth and hassle free process. Covid precautions in place which is appreciated.
The customer service was excellent, I was kept informed of the progress on my car throughout the day and it was returned in immaculate condition
Very satisfied. Polite staff.
Work was done in a day and I was kept in the loop at all times.
The parts advisor is doing a good job. Service works is at good standard.
Personal service kept me updated all the way through
Warm friendly staff, so happy to help. Very efficient service
Fixed the faults
Thank you very much Jenni Athawes for your help and support .
Very friendly customer service and very efficient
Quick and carried out without a hitch
Car was completed on the day and the outside was washed. Half a star extra would be for the interior to be cleaned
I felt work was done thoroughly by professionals
Always first class service
Everything was done no trouble
All faults were identified and issues raised with myself at the time. Very friendly and courteous staff from the start
Again it was because everything worked as planned.
Bearing in mind there were no facilities due to the pandemic, the entrance and areas inside were well organised . The staff were all very amiable. The car was serviced within the given time.
Helpful and friendly
Great to have the option of chatting online vs telephone. More convenient. The work was completed in good time - less of an inconvenience.
Amazing service, just shame tyre pressure sensor was faulty and had to get fixed (covered under warranty) but execellent service and wasn't a major problem
1st experience of Service from Partridge, all good. Rob Palmer has been excellent.
Very quick and sorted well
As always with Partridge an outstanding service delivered by welcoming and fantastic staff.
Told me how long the service would take (as I was waiting) and were on time.
All issues dealt with in a professional manner
Pleasant and efficient staff in difficult covid situation
Able to discuss service with mechanic responsible
From purchasing my car to check ups the customer service has been impeccable, especially Jason O'Dell, he has been so warm and informative. I had been to other garages when looking for cars and as soon as I came to BMW the service was second to none.
Excellent service. Safe environment charming pleasant people
I was extremely pleased with the Service Advisor, Mr. Tom Izett, who took the time to answer all my questions with his excellent depth of knowledge and professional manner.
I experienced a minor technical issue with my vehicle and even in these difficult Covid 19 times Partridge could not have been more helpful. This gives me confidence that should I ever have more serious issues, they will be resolved quickly & easily.
The service was carried out within an hour and information about service passed on to me. No complaints as far as I'm concerned.
Always very helpful
The vehicle is 20 years old and in for a safety recall, and I was treated in exactly the same way as if I owned a much newer more expensive vehicle.
Delivered as propmised
Score is max because of the level of customer service communication throughout recall.
Service is always friendly, always going above and beyond
The work was completed in full and on time.
Friendly reception. Swift service with informative mechanic's video update.
Fitted me in at very short notice and did a great job
Really positive attitude of all the staff.
I was kept up to date regarding my service throughout.
I felt safe. All precautions were taken and the handover of a courtesy car was an easy transaction.
On time, car cleaned, good social distancing measures in place
All down to Esther Dewey. She has been the first person in a long time who made me feel like a valued customer
i very much liked the video health cheek
We were kept informed and staff were polite and professional. I miss the valet service though...
Booked easily , delivered the service efficiently
Because the service was excellent.
No problems arising with any part of service .
I was kept informed all the way through the day and even talked through the vehicle check list when I collected my car
Work done was good, surrounding experience felt a bit pushy to buy additional services/work.
Good video review of the car and as above.
Great service and kept informed of progress.
Partridge are able to provide a friendly and personal approach - good at normal times but outstanding in these Covid times
There was an issue with my car and the Service Team and Management reviewed the findings and concluded that in their expert opinion no remedial action was required. Special thanks to Daniel Partridge.
Service was completed quicker than originally advised and I was kept well informed of progress throughout the day.
Happy with the price and time taken.
Was seen when I wanted to be. Friendly and efficient service. Got a decent deal, paperwork very straightforward. Pick up of new car easy.
Everything was done at the time when they said it would be done.
Vehicle was delivered to my house as promised with punctual and friendly service.
Many thanks to Kevin Diaper and the team at Partridge Southampton. Excellent sales experience yet again and felt looked after every step of the way. Brilliant to do business with and completely satisfied with the process.
I'd like to say big thanks to Graham Evans, he was really friendly and helpful
3d car purchased from this dealership because of excellent staff and service
No issues at all.
From start to finish James Harris was excellent. Sourced me the car I was looking for and although the delivery took an extra few weeks he was updating me throughout. I would recommend using partridge and James harris for purchasing a car to anyone.
Purchase and delivery organised by Kevin Diaper who arranged the timing precisely to match our needs. He ensured that the sale went smoothly and any loose ends were dealt with.
Rob was able to give real time updates, car was delivered when he said
All members of staff who dealt with my purchase were very professional, courteous and knowledgeable. Brilliant all round customer service. All the questions asked after the test drive and during the buying process were fully answered.
Great knowledge, great car and fantastic price.
Staff very professional. Quick to get back to me regarding any enquires & kept me up to date on the progress of the build and delivery.
The sales guy from the dealership was always available to help with anythingg
I was kept very well informed at every stage of the process and to make sure I was happy with the progress of my order. Extremely thorough measures were taken at the dealership to ensure safety, even when signing paperwork and taking delivery.
I was very satisfied accepting slight compromise because of 'virtual experience' and some slight issues with e- signature security questions. I went into the Dealership to sign hard copy.
Brilliant service and Iwan Lynch was excellent.
Kevin was available and helped me straight away. Kevin went above and beyond to ensure I received the exact car I wanted. All my questions were answered and had had regular updated from Kevin.