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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Dominic Sayers

BMW Retail Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales

Scott Calder

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Jon Hussey

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

Geraldine Head

BMW Sales Executive
  • Department BMW Sales

Ellie Wilcox

BMW Trainee Internet Sales Executive
  • Department BMW Internet Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Michelle Heiford

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Jenny Marino

Service Advisor
  • Department BMW Service

Richard Holland

Service Advisor
  • Department BMW Service

Amanda Eccles

Trainee Service Advisor
  • Department BMW Service

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Casey Lockwood

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The gentleman in the service department very good.

Service

Showroom in middle of an upgrade

Service

I was managed - from end to end - the process was explained and I was respected as a customer and a loyal BMW owner

Service

I booked in for a service and MOT on the 19th December. However BMW had only completed the MOT. I was offered no apology or discount and also this meant that I had to come in the next day. Which meant I missed another mornings work.

Service

I never really understand why Partridge don't proactively get in touch with me to book the car in for a service. I know the car computer prompts me but just think Partridge could take the initiative.

Service

very pleasant experience

Service

Technically the work was fine, but the overall experience is not. Parking is impossible. There wasn't anyone at reception apart from the queue. When you phone, you never get put through successfully and they take too long to return the call.

Service

Price is much too high. Local garage will do the same service for £78 less.

Service

Having booked the car in some time in advance with two faults to rectify in addition to routine servicing, almost no time was dedicated to the repair of the faults. This has necessitated a further visit to the dealership and wasted time.

Service

Very professional team. Service was carried out as required but the car was handed back without a wash, despite this option being selected when the car was dropped off.

Service

Service was competed in correct time frame, staff were courteous and friendly, I received a helpful video after the service highlighting advisory issues with my vehicle.

Service

The service was completed in the end but they kept my car in overnight which I was not advised until I called up at 4pm to find out so I was never kept updated and so I could not get to work the next day. I was not even offered a courtesy car.

Service

Put the car in at 15,000 miles for a service.When I start up in now shows next service due at 11,000 miles or Jan '19Which means I've got to bring it back.

Service

All was done on time and car cleaned

Service

My car went through the service very smoothly and I found staff very courteous and pleasant

Service

Fault with the car and update of recall work took longer. Other than that great carNoisey with all the work going on!!

Service

Apart from the refurbished, coffee machine not working and waiting 20 minutes on site to see the service guy not too bad - picked me up from the railway station which was appreciated

Service

Very efficient and very friendly

Service

No problems with procedures

Service

Even after changing the amount still had pay more when I went to pay the bill

Service

the Only reason for a 4 was that there wasn’t much choice of cars within our price range, maybe due to the refurbishments going on.

Service

Quick & very friendly

Service

The car came back clean and apparently everything had been done on the car which was necessary. Only for the ad blue emergency light to come on within 2 days. Which I rectified myself as Partridge fully booked up to Christmas

Service

Everything happened as it was suppose to without any hassle.

Service

Refurb going on. Coffee and cake were nice. Had to ask for update on service timing.

Service

Unhappy with the secondary issue of the computer system in the car going down and being unable to be fixed for 2-3 weeks - unacceptable

Service

Always friendly, helpful staff. No wait time.

Service

Delay in work being done left me without my car over a weekend

Service

work completed and car washed and returned in good order

Service

Same answer as above - the texts and call before the date made sure I new that you were expecting me on the day arranged.

Service

Adequately carried out, however disappointed to have adblue warning light come on during return journey, perhaps levels could of been checked.Courtesy clean very shoddy.

Service

did not fulfill promise

Service

Really poor service. Honestly won't be using Partidge ever again. Has actually put me off BMW. And all over being charged £3.20 for a CR2032 battery for key fob just so I could get home. It was working fine when I handed car in as well.

Service

From meet and greet to departure they make you feel welcome and courteous.

Service

The service advisor understood my position as a customer and did everything he could to resolve to problem

Service

I have given a more positive rating because the team drove my car back which I thought was fair.

Service

My latest car was stalled on 27/11/18 evening while I was driving and I was hit on the rear by the car behind me .I took the car in partridge to find out the reason of stalling the car .service people asked me to contact the insurance company .

Service

Very good service and communication was good. Only minor point was I had a recommendation to replace the two rear tyres but you didn’t have them in stock and when I went elsewhere they noted unusual wear on the front tyres as well which not picked up

Service

See above. I think the experience will improve when the new showroom is finished. Can't fault the service representative though - he was professional and communicative. The pricing was expensive, but it was a job that I wanted to be done right.

Service

Always perplexed at the no. of service desk, but the lack of staff! Concerning that if you have so many desk - either allot of issues with the cars or just a large volume of BMWs on the road!

Service

Proactive with BMW to resolve the fault in the Connected Drive

Service

Recently service reception have been very poor, promising to phone back but not responding. A simple job of changing to winter tyres took several weeks to arrange. Going and waiting at the garage premises not a good experience.

Service

Customer service from Partridge was very good. In particular Richard and the technician who worked on my car were very personable and explained all of the details of the work carried out on my car. I'm less satisfied with BMW's fix for my car's issue

Service

As far as I know, required work was done satisfactorily although car went into limp mode for a short time the day after. Now Ok, second time car has done this for no apparent reason.

Service

Everything about the actual service carried out was fine but communication about the time the car is ready could be improved and collecting the key is a bit time consuming.

Service

Showroom undergoing refurbishment.

Service

Car returned unwashed. In fact it was more dirty than it went in. Looked like thin later of dust over No longer offer a courtesy wash?

Service

A partial frustration is that a customer seems to be allocated his/her advisor. However, if he/she is busy at service pick up, the customer has to wait, even when other advisors (at least appear) without a customer.

Service

I wasn’t offered a courtesy car. Once at Partridge, service was excellent. Staff were very attentive and helpful.

Service

Good explanation of the work that was carried out.

Service

See above explanation. Service levels at partridge have dropped through the floor recently.

Service

The only let downs were the fact that the earliest date was 3.5 weeks after I called and that I would have to wait on site for a couple of hours (i.e. - no courtesy car available due to the type of service involved)

Service

Boot of car not cleaned

Service

I booked service on-line at end of five-year service programme and was told all OK/free of charge. After arrival I was phoned to say work could not be done because of time/mileage, yet I declared mileage on-line and your records show service history.

Service

Friendly, professional and great communication which is very important to me

Service

Only an MOT but excellent service

Service

I raised a query regarding the coolant level as I had a message on the computer on 3 occasions in the preceding 10 days. Although I pointed this out, when the car was being handed back, this was not mentioned. no room to say more.

Service

The service manager reviewed the work and at the end of the service clarified some questions had.

Service

The centre is undergoing refurbishment and everything is a bit crowded at the moment

Service

Parking remains an issue and on arrival two apparent members of staff started filming my car, did not say why and when I questioned what they were doing I really did not get an answer. It felt like "if you don't like it go somewhere else"

Service

Everything carried out.

Service

problem not fully adressed

Service

and said info must be upstairs. Left Partridge in BMW organised hire car. Following day Partridge called to ask why they had the car, hard to believe!!!When I explained the service receptioist called back 10 minutes later to say info found.

Service

Problems not fixed and no follow up to arrsnge date to fix them.

Service

It took an hour longer than I was told. Same comments as above.

Service

I wasn't asked when I booked the service if I wanted a courtesy car so was left carless for the day (next time I will request at time of booking).

Service

Health check at service came back green but car developed a drive train fault less than a week later. This turned out to be a defecting EGR valve. The engine sometimes lagged - this was mentioned prior to the service but no fault was found.

Service

See above

Service

Feel that the management team in particular Russell Payton don’t run the business properly. Leaving the team short whilst they take a day off isn’t good enough, managers should be there at weekends especially if their team members are off sick.

Service

Very friendly, service was completed quicker than anticipated and lots of lovely biscuits available whilst I waited!

Service

Any issues with my car were told to me straight away and my car was ready in good time as well.

Service

Not good as do t feels I was being treated fairly.

Service

As above

Service

The service was carried out in the time scale suggested, the car remained nice and clean as I left it - what's not to be pleased with.

Service

It was efficient, and both faster and cheaper than I had feared.

Service

Good customer care from the staff that i was in contact with

Service

I was delighted with the service the only down side is I had lost all my radio clock and phone connections afterwards.

Service

I would have said completely but there was a small mark on the upholstery passenger side front which was not there when I left the car.

Service

Service done in an hour, all good. Dealership being renovated so will be good when done.

Service

Efficient service but very expensive for what was effectively an oil change.

Service

The garage provides a professional service. The customer is treated courteously with good communication on costs and work duration times. The service checks are useful.

Service

To be fair there is work ongoing at the centre but it was very cold there and I had my son with me...

Service

Most importantly I was kept informed of progress in fixing my car and didn’t have to chase. A key aspect of good customer service.

Service

Was told what was going on with my car

Service

Much better attention to the customer than competing BMW dealerships.

Service

The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?

Service

I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.

Service

Very professional and fairly good value

Service

Staff always very friendly and helpful and showroom very comfortable

Service

Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available

Service

Issue was remedied well.

Service

Solved problem confidently.

Service

Friendly, well informed staff.

Service

Not a good experience on recent visit . Minor fixes on my car weren’t fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.

Service

All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.

Service

The staff are friendly and professional and make me feel welcome.

Service

As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.

Service

Because I had no reason to complain about anything.

Service

Bmw assist dealt with my problem not partridge who was not interested

Service

See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience

Service

Car had an issue that has now been resolved by the dealership

Service

Service excellent....just seemed very expensive for an oil change

Service

Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.

Service

Service and mot fine, customer interaction below usual standard,

Service

Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service

Service

They just seam to do things right

Service

As I have set out in the preceding question I am completely satisfied with allaspects of their attention.

Service

You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.

Service

Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.

Service

Professional, friendly service from start to finish

Sales

Showroom a bit chaotic due to changes and therefore a little disorganised. Didn’t feel as valued.

Sales

I would have said so if I wasn't satisfied, the cars are not inexpensive

Sales

Professional and friendly service throughout the process

Sales

fantastic customer service everything went to time and attention to detail was brilliant

Sales

No problems or issue at all

Sales

Very competitive offer, kept in contact throughout the process

Sales

Arrived before due date and professional knowledgeable staff

Sales

Mostly very satisfied, but there were problems with Trackstar, BMW Assist and other little issues where I was not totally happy with the way things were handled.

Sales

I cannot fault Partridge BMW; they were excellent. Sharon Webster took me through the process in its entirety. Guided me thought the initial car build, the extras and then financing. A thoroughly excellent service.

Sales

Very friendly and professional service. All questions answered. Guided through the process.

Sales

The new improvements being made will make the center great

Sales

I cannot fault the car salesman Robert Palmer. However the car was delayed in delivery. I believe it was thought to be available but when it came to being available to me it was somewhere else in the country.

Sales

This was mainly due to the excellent salesman,Matt Piskorz,always very helpful and available to help with any problem.

Sales

Robert Palmer has been absolutely very helpful in guiding and choosing the right model. He has been very kind, helpful, and patient during the whole process. His attitude and professional approach has been very motivational for me.

Sales

Everything was great, excellent customer service

Sales

Excellent and very quick

Sales

Very good service from all

Sales

Showroom going through full refurbishment, sure will be far better when fully completed

Sales

very unhappy on the service provided, will never purchase from this dealer again.they either not respond or respond late to emails or phone calls,

Sales

Swift purchase and helpful staff

Sales

Everything was a smooth process and Matt the salesman was fantastic to work with to buy the car. All staff I spoke to at Partridge were very polite and helpful.

Sales

Kim was very helpful but not pushy.

Sales

Sharon was friendly , knowledgable and really cared that I was happy all through the process

Sales

All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.

Sales

I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.

Sales

Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.

Sales

The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.

Sales

Very helpful and personal service