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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Mark Bray

Aftersales Manager
  • Department BMW Service

Bruce Charman

Aftersales Project Manager
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales
Stuart Gardener - Retail Manager

Stuart Gardener

Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Samways

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

James Harris

BMW Sales Executive
  • Department BMW Sales

James Hall

BMW Sales Executive
  • Department BMW Sales

Ryan Weston

BMW Sales Executive
  • Department BMW Sales
Andy Marck

Andy Marck

BMW Sales Executive
  • Department BMW Sales

Steve Drewitt

BMW Sales Executive
  • Department BMW Sales
Paul Samways - Sales Executive

Paul Samways

Sales Executive
  • Department BMW Sales

Ashleigh Worrall

BMW Genius
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Service Advisor BMW
  • Department BMW Service

Abbie Goodchild

Corporate Sales
  • Department BMW Corporate Sales
Rebecca Isted - Corporate Sales

Rebecca Isted

Corporate Sales
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service
Victoria Taylor

Victoria Taylor

Concierge
  • Department Service

Louis Thompson

Workshop Control
  • Department BMW Service
Nick Walke - Service Team Leader

Nick Walke

Service Reception Manager
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Jenny Marino

Service Advisor
  • Department BMW Service

Mandi Eccles

Service Advisor
  • Department BMW Service

Georgie Salmon

Service Advisor
  • Department BMW Service

Jennifer Athawes

Service Advisor
  • Department BMW Service

Ian Summers

Retention Specialist
  • Department BMW Service

Harriet Stokes

Service Advisor
  • Department BMW Service
Susan Whitley - Service Advisor

Susan Whitley

Service Advisor
  • Department BMW Service

Neil O'Donovan

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Daniel Illsley

Parts Advisor
  • Department BMW Parts
Martyn Kingswell

Martyn Kingswell

Bodyshop Administrator
  • Department Bodyshop
Neil Pettit - Senior Bodyshop Advisor

Neil Pettit

Senior Bodyshop Advisor - VDA
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop
Michala Harvey

Michala Harvey

Call Centre Supervisor
  • Department Contact Centre
Rhonda Boyle

Rhonda Boyle

Customer Contact Advisor
  • Department Contact Centre
Hollie Brown

Hollie Brown

Customer Contact Advisor
  • Department Contact Centre
Lauren Evans

Lauren Evans

Customer Contact Advisor
  • Department Contact Centre

Izabela Lazi

Customer Contact Advisor
  • Department Contact Centre
Nickola Smith

Nickola Smith

Customer Contact Advisor
  • Department Contact Centre

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Thorough check of vehicle completed and all necessary items replaced. My car was even given a good clean before I collected it.

Service

Brill customer service and fixed my car within a few days after saying i may have to wait a month.

Service

Day after service I have the service warning light back on and a coolant warning!

Service

Everything was ready for when the car was brought up to them. They keep you updated with what is happening

Service

Car completed on time. Dealt with quickly and no waiting. Car was clean too.

Service

Very good quick and efficient service

Service

My car was in for a recall you did not have the parts! and I was without a car for two days. This should have been made clear when the booking was made my car has a toe bar which I needed for the following day so my plans had to be changed.

Service

Good but had to wait an hour while they found me a substitute car......also expected the car to be cleaned?

Service

My car went in for a routine EGR valve replacement and ended up needing a new complete wiring loom under the bonnet. This caused extensive delays due to delivery from Germany and numerous system faults, which were difficult to correct.

Service

Sadly this was not one of my better experiences. Firstly the car was booked in for a 'waiting' appointment which led me to believe that I would be waiting for completion of the work on the car - this is not the case!

Service

Booking experience could be better. Difficult to get through to service staff and had to ring twice as first call not returned

Service

Really friendly helpful staff, efficiently dealt with all issues

Service

I received a call stating there was some superficial damage to my wheel which could be repaired for £70. I knew my wheels were immaculate so declined. When I collected my car there was a small rubber mark on the wheel I rubbed off with my finger

Service

Part was not ordered in advance so I needed to leave it with them another day. Thankfully Europe rent a car did a great service in getting me a car for the next day so I could get to work.

Service

My car was recalled due to a fault. I take great pride in my car and it went into Partridge of Hampshire spotless but came out more dirty than it went in both inside and outside. It was an absolute disgrace. No care at all by the staff.

Service

The service experience was excellent.

Service

Works completed as requested. Would have expected handbrake adjustment to pass MOT as a matter of course as opposed to being told vehicle had failed and required investigation and re test.

Service

Respond well to conn ct drive and engine issues I have had

Service

My vehicle sent a Teleservices message on 1st July regarding an oil and filter service but I heard nothing further. It transpired that the service booking facility had been outsourced and the contractor had not passed the requirement on to the outlet

Service

Great experience

Service

Everything happened as it was supposed to

Service

I collected the car and drove it home . Later when my wife had driven the car the tyre pressure warning showed up on the dash. I checked the tyre pressures and found that the two front tyre pressures differed by 8psi.

Service

For the second year running after having the service done, my seats and interior have had several greasy mechanics fingerprints on, which i had to clean off when I got home. On ivory interiors it's very noticeable.

Service

Highest quality service

Service

Top showroom and garage services in region

Service

On the last two occasions there have been lengthy wait to book in my wife's Mini and my x 3. I think the facilities are over stretched.

Service

The Partridge car sales assistant ordered the part for me, rather than me having to contact the service department myself.

Service

Friendly, kind, patient and supportive staff.

Service

Service Level

Service

First class experience with only downers being the tyre pressure being set on one of the rear wheels at the pressure for the front wheel, and the lack of Customer parking on site. The error was swiftly resolved by Jenny who was excellent throughout.

Service

On the day the service was fine, although I did have to chase to get an updat on my car twice while it was with you. See amswer to question 1 as to why I wanted to know what was happenning

Service

My engine prematurely failed at 44k miles and required complete replacement. BMW covered the majority cost. Jenny Athawes was brilliant throughout the service provided. 5 stars however are not awarded as the car was not cleaned, disappointed from BMW

Service

Service personnel are friendly and efficient

Service

See above

Service

Gemma on reception was very good, however the man I spoke to on the phone was disinterested and unhelpful and the service adviser I dealt with in person was devoid of knowledge or interest

Service

Great customer service

Service

Repeat visit with same problem. Still not resolved and wished to charge for NOT fixing it. In the end the charge was withdrawn.

Service

Good technical knowledge in explaining why the fault had occurred.

Service

Haven't solved a problem mentioned at the service and was told couldn't be investigated at the time. I then attempt to book it in for an investigation and am told I should have mention problem at time of service which I'd tried to do

Service

My only point is that having booked the courtesy car some 3-4 weeks in advance I called days before my appointment to say that it was unavailable. As it was I could manage and had the flexibility to wait but this won't always be the case.

Service

Courteous staff, efficient job done.

Service

No complaints

Service

Advised car was ready but still had to wait 20 minutes at the dealership. Car was not valeted

Service

Because you haven't been very good in the past.

Service

The response was good but It appears the problem Has been resolve. This will involve a return visit which cannot be achieved before 3 weeks.

Service

All the work I needed was completed to a high standard and on time

Service

Very good service, excellent communication from Jenni Athawes keeping me informed of progress from the moment my car was booked in until it was collected.

Service

As above good reception and on time completion car well cleaned and presentable.

Service

Job done well. Kept updated

Service

Everything proceeded smoothly with no issues.

Service

Service was excellent, however one of the issues the car was in for wasn't resolved. Glovebox lid vibration started again on journey home.

Service

My X3 developed severe symptoms of EGR Cooler failure approx two weeks before scheduled Recall appointment. A phone call to Partridge service resulted in vehicle recovery and a hire / courtesy car well within 3 hours, via Emergency Service.

Service

Confirmed at booking that I would need to taken to and collected from local train station to travel to London whilst car was booked. This was also confirmed when dropping car off. I was informed the pick-up arrangement was no longer available.

Service

Having been advised to have the vehicle there for 08:30, we were disappointed to find that the showroom/service department wasn't open until 09:00. Advised we needed the car returned by 11:00, disappointed to get away by 11:15.

Service

Although it took 2 visits the dealership addressed the problem and even called BMW HQ for support. Free vmi with video was helpful.

Service

Very helpful at sorting out breakdown.

Service

Hard to get the car booked in. The tyre depth measurements do not appear to be completely accurate upon checking myself.

Service

See above. Received a text asking me to authorise the work done to my car and then had to chase with a phone call to see if my car was ready. Usually car is returned spotless but this time not much care had been taken in the after-service clean

Service

No waiting before or after the work.

Service

They kept me informed on everything relating to my car. I even had a video of someone inspecting my car, something I had never experienced before.

Service

Friendly, efficient and good value. Can't fault the experience.

Service

nice staff had a waiting appointment it all was done in the time stated and a very nice refurbised surroundings

Service

Charged for brake service after being told covered by service plan. Delay in date of service because garage was busy meant I exceeded milage allowance. Service adviser admitted it was her fault but would not reduce cost.

Service

Work fine. Front of house worse than terrible.

Service

Very friendly service.

Service

Service Manager Tom Isett was very professional and obtained tyres for my car next day and fitted the car in, to have them put on the car whilst I waited to enable the car to receive a pass on the MOT...

Service

The quality of the complimentary wash was not good, smears on the windows, water marks etc. I will ask for it not to be cleaned next time

Service

I am completely satisfied with my recent service at Partridge. I am not sure what else you expect me to say. If there had been a problem I would have brought it to your attention. That is the problem with these surveys you always want a reason.

Service

I requested my car be collected and was told you didn't do that. I said your Svc Mgr (Nick) had said it could be and the booker said he would check and someone would advise. Noboby did until that morning when I was already on my way to you.

Service

As per comments above, I will be looking for an alternative dealer to service my car due to the continued poor service, I never had any of these problems with Mercedes or Jaguar !

Service

None of my cars have been bought from this dealer it just happens to be the closest to where I live now. I cannot say that I have ever had a satisfactory experience with them and will not go there again. My most recent experience highlights this.

Service

As above

Service

Would have been a full score had the vehicle been returned to me in an acceptable state. Vehicle was not cleaned after the repair was undertaken with oil marks and grease on the driver's seat and side door panel white leather.

Service

Everything was carried out efficiently and on time

Service

Told in advance that service would take 90 minutes and was completed within this timescale

Service

The problem was sorted efficiently and I was kept informed throughout. Overall my customer experience front of house was very much improved from my previous visit

Service

The lady who dealt with me, was very professional and knowledgeable she made my visit a very nice experience.

Service

The only minor criticism was having to wait about 10 days for an appointment

Service

Very good centre, with nice renovations - but see answer to 3

Service

I was completely satisfied!

Service

Top Customer Service and the first problem is sorted now waiting for the second recall Many thanks.

Service

car was ready when you said it would be and it won't be so clean again until its next service

Service

My car was damaged and no longer road worthy. The warranty I had in place was activated and I had another like for like vehicle within a few hours delivered to my door.

Service

After Mot and new front tyres I was unfortunate to hit /drop into a very large pothole- my car was rechecked /inspected all at no charge.

Service

Great front desk experience, staff attentive and organised. Quite annoyed that the engineer who test drove my car (M240i) was so worried about his poor driving he felt the need to rip a fixed cable out of my in car camera and bent the USB cable.

Service

Met all my requirements, courteous service.

Service

Customer service was very good. Some minor communication issues but this didn't interrupt the service

Service

After speaking to several friends who work in the car trade I have been told I was over charged

Service

Couldn't fault it

Service

Service at the garage itself was good, but due to demand it took quite a while to get a service booked in and seems a lot of money for a 1st service.

Service

Had to chase to find out status despite requesting call back, everything OK though.

Service

My car was damaged during the simple repair. I was without my car for 6 weeks. To date, no apology has been received. The bumper was resprayed twice as the colour could not be matched.

Service

I came in for my air conditioning problem to be diagnosed. This was done in the allotted time. I was expecting to receive a quote to fix the system. This didn't arrive. I chased on 2 further occasions for a quote but still haven't received anything.

Service

Raj engaged with us throughout the process and stayed in close contact to help us find the right car, he went above and beyond to get us our car.

Sales

Purchasing a brand new car was a one off for us. We didn't feel that the experience was made special for us in any way. The car was just outside when we arrived and no unveiling. Sharon made it difficult to arrange a time to collect!

Sales

Great staff

Sales

Quick and friendly

Sales

BMW took few days to download the code for the new car. Bad experience made a lot more acceptable by the professionalism of Paul Samways, the sales manager, without whom this deal wouldn't have gone ahead.