Timely completion of the service. Video check of tyres, brakes and suspension was a good idea. Car was well cleaned prior to handing it over.

Achieved what was required to plan

Reasonable pricing pleasant efficient staff excellent job done and lovely clean car to drive away many thanks

All members of staff that I dealt with were extremely accommodating and helpful, especially Georgie, her manager Nick and Neil (parts manager). I was kept informed of the work in progress at all times.

as above

Did everything promised to do and communicated well. price was fair for work undertaken.

Great service and help via phone, email and in person.

Had four new tyres fitted, excellent, prompt service.

No issues, good value

Jenny was very professional, polite and looked after my service/MOT requirements

Very prompt, courteous and helpful as usual.

Despite Covid challenges for all, dealers were well organised and handled appointment well and organised a follow up appointment promptly which was also completed very well.

all completed satisfactorally

Having a service advisor as a point of contact is very assuring, explaining all the work that had been completed. When handing the car back fully explaining the work carried out.

Work completed on time and in full.

My car needed service and mot. I am undergoing medical treatment and cannot drive so they arranged to pick car up and deliver back. Everything on time. Very friendly at all times. Kept me up dates via your messaging service. Paid over phone again eas

Car ready earlier than we had requested and staff very friendly and helpful

Booked Car in easily with short lead time

Partridges were very good, they listened to my problem and fixed it in a friendly, professional manner.

Polite, friendly, helpful, professional

All went smoothly, Jenny was very professional and courteous

Service was completed within the day, kept me posted and up to date with what was happening and emails as to when my car would be ready.

Excellent customer service

Everything when like clock work.

It's the small things that count, cleaning the car inside and out.

Great, fuss free customer service

Compleated in specified timescale with a full report.

Very happy with the service. Georgie was very helpful throughout.

Professional dealership. Good Covid prep.

I couldn't fault anything they done. They went above and beyond

Everything was slick, easy and communication was great. car looked amazing afterward and the team are so helpful with anything you need

Very efficient and comprehensive

They were great in helping me out in a genuine emergency.

Everything went well

Very informative- kept me up to date on the progress whilst I was waiting

Great customer service.

The mechanic sent me videos and exactly what was happening

Ready on time

The service from patridge Eastleigh has always been generally good

Jenny Marino did a great job

The service I receive is faultless from my covid safe greeting at the door until I pick my car up. Nick and his team keep me fully informed every step of the way

Even in these difficult & challenging times. I was kept informed from booking service with Claire, delivering and collecting my car from Georgie Salmon 'Service Advisor' at all times the staff still remain polite, friendly and professional.

service done on time and as requested

All went smoothly & updates through out

1. Excellent COVID-19 business resumption planning and compliance. 2. Excellent after sales customer service. 3. Communication updates ( videos, texts, email, calls)

It was well organised, timely and carried out as expected under the current CV19 restrictions

Very satisfied. The video and chat site for communicating with the personnel is very useful.

The work that was required to be done was completed within the time that I was quoted

Georgie kept me informed all day, very professional.

They effectively rectified my warranty snags and maintained good COVID 19 safety measures.

Partridge were very helpful and professional by investigating and resolving these issues

Friendly staff and clear pricing.

Good turnaround. The car was returned to me earlier than scheduled.

The whole process was very professional.

As always Jenny is friendly and helpful...always with a smile as well!

Work completed on time as per the previous quote

Was kept up to date every step of the way.

It was all because of Nick

Excellent customer service

The service went to plan, work finished slightly earlier than originally scheduled. Arrangements under Covid restrictions were as expected. Jenny Marino kept me well informed and replied promptly to all my enquiries.

Communication was concise efficient and very fast. Jenny was polite but not gushy. She had the balance of service just right in my view

I specifically requested the car to be ready early which it was. This was much appreciated as the person taking me back to the garage to collect the car after service was unable to drive in the dark due to medical reasons.

Always a warm welcome from the service team and I have known Nick for some years having taken care of all 5 of my different 7 series over the last 20 years.

It delivered what I needed.

Kept me up to date, made sure everything was fixed on the car before I got it back

Ease of appointment booking. Prompt delivery of vehicle in time.

Tom and technician outstanding

Very good as usual and why I return, you have serviced my BMW for some time and I have been very happy with the service, and it comes back clean....great

My service contact Jenni was outstanding! Called me 3 times to give me updates with proceedings. I like the detailed video also provided of the service!

The service was prompt, polite, and efficient from the initial enquiry to collecting my car after the work was done.

Efficient service with well thought out COVID measures

Because the service was first class

Excellent service and specialist knowledge of BMW M cars

No problems at all

Jenny at Partridge overcame an unexpected hurdle to provide a hire car, then kept me informed as to the progress of my vehicle whilst in their hands.

I was well looked after by Jenny and given progress reports while I waited.

Very satisfied with the overall sales experience. All staff were friendly and helpful and the whole process of purchasing our new BMW was very smooth.

Other than being a little late on delivery of car, of which was due to current circumstance which I fully understand and appreciate, I couldn't fault the experience from start to finish.

Great experience

Purchase was extremely easy and considering the current conditions we find ourselves in , we were kept in the loop the whole time and not having to enter the showroom until car pick up.

Sharon has been fantastic throughout.

Lisa was very helpful throughout and explained things well.

Very satisfied. All of the questions I asked prior to ordering the car were answered appropriately and helped me select a car with options suitable for my needs. The ordering and delivery mechanisms were also handled very efficiently.

I was always kept informed of any delays during this difficult time

All very efficient

Lisa was flexible with her approach, looked at all the options for us in order to get us the best deal

Our experience with James Harris was brilliant,very helpfull and profesionall.

Was what I expected. Effective COVID adjustments in place. While not able to be shown all features of car in person was useful viewing instructional videos on line as a next best thing

Very good service from the sales executive . All queries dealt with.

The dealer was very helpful throughout the process