Vehicle ready within the stated time

easy service

Nothing to fault. Excellent.

Because I've always had a great service for the short time I've had my BMW, staff very pleasant and obliging

Jenny was so helpful, prompt, and really looked after me. I appreciate it Jenny

kept update via text and video

Despite having to reject my car, the staff at the Partridge of Hampshire dealership were understanding decent people who kept me on the road until a like for like replacement was found.

My problem was fixed for free thank you

Straight into business and no messing around

All went smoothly

Polite and good service

Extremely thorough from drop off to pickup.

Felt like royalty

Courteous responses.

Everything was done to the usual high standard and on time. Communication was excellent and Jenny, who looked after me, was a credit to the business, informed, cheerful and very positive.

Friendly staff from beginning to end, despite the intricacies of having to cater for COVID restrictions. Car was well cleaned inside and out. Ready at the time I was told - which was important as I waited for the work to be completed.

Great service.

Friendly service

Staff were lovely and helped with any enquiries

done a recall for me and done a little check over for me

The job was well done

I was dealt with a friendly attitude from the staff and in general I felt a valuable customer!

Everything went great

all good

Organised, efficient and friendly.

My car was only in for an MoT but Partridge' very efficient manner was excellent and the same as for a major service- the car was also washed and vacuumed! They provide a 'small, local & friendly' approach whilst being a bigger organisation.

They also sorted a couple of problems out that I didn't know about under warranty

Service was carried out at the time arranged and completed ahead of time. Waiting was in a comfortable lounge with wifi available and social distances complied with.

Everything went smoothly.

Mot carried out promptly, faults quickly rectified

Booking length and timing was spot on.

No issues, kept in touch, all works done as required.

Efficient and polite staff. Delighted with the service.

Did everything quickly and on time.

On time & work carried out also within quoted times

Very friendly and easy to deal with

all very efficiently organised and service carried out to agreed time window. COVID procedures strictly adhered to which was very reassuring.

Easy and timely service. Good waiting area and friendly helpful staff. Sensible service intervals

See comments in previous section. This visit was a complete turnaround, whereas our previous visit had left us dissatisfied with Partridge and questioning whether, after driving BMWs for 30 years, we should rethink the brand of our next purchase.

Staff were efficient and professional and provided clear updates

Jenni Walker was superb , as a first time , new to the area customer, she advised expertly , with humour and patience , dealing with me , my faulty Z4 , in a most expeditious manner . I shall return to Partridge in future for both my Z4 and 640d ser

Because you deserve it.

Good honest service

Excellent service, but very expensive.

Made to feel special like the car! All ran smoothly to plan

Service was quick and efficient.

First Class Service

Excellent

The service was carried out well within the time parameters and I received confirmation after by email regarding the underside of the chassis and tyre tread of each tyre.

Well handled and very polite

Good communication with the service department on progress and any issues

Pretty Satisfied. I miss some of the Pre-COVID facilities.

I was satisfied with the services provided

You recalled the car, free health check and staff very helpful.

As always excellent, primarily due to Michala Harvey and Jenni Athells

Everything completed to spec and within the specified time slot.

They did what they said they were going to do at the correct price.

At first my problem was difficult to solve but they kept the car in overnight to make sure it was repaired and I was able to drive home the next morning.

Everything promised was delivered and my reception at the dealership was warm, efficient and helpful.

Thoroughly helpful

Fixed the car very quickly.

Everything went very smoothly from booking the vehicle in to receiving it back

Smooth and hassle free process. Covid precautions in place which is appreciated.

Very satisfied. Polite staff.

The customer service was excellent, I was kept informed of the progress on my car throughout the day and it was returned in immaculate condition

Work was done in a day and I was kept in the loop at all times.

Very satisfied

Courteous service

The parts advisor is doing a good job. Service works is at good standard.

Personal service kept me updated all the way through

Warm friendly staff, so happy to help. Very efficient service

Thank you very much Jenni Athawes for your help and support .

Fixed the faults

Very friendly customer service and very efficient

Quick and carried out without a hitch

Car was completed on the day and the outside was washed. Half a star extra would be for the interior to be cleaned

I felt work was done thoroughly by professionals

Always first class service

Everything was done no trouble

All faults were identified and issues raised with myself at the time. Very friendly and courteous staff from the start

Again it was because everything worked as planned.

Excellent service

Bearing in mind there were no facilities due to the pandemic, the entrance and areas inside were well organised . The staff were all very amiable. The car was serviced within the given time.

Helpful and friendly

Great to have the option of chatting online vs telephone. More convenient. The work was completed in good time - less of an inconvenience.

All was good. Didn't have any problems with the collection

The sales agent, James Harris, is responsive and able to follow up my order closely. The details of the sales were given thoroughly and nothing was hidden.

Supported me and kept me informed all the way.

Call Come on date expected all issues resolved immediately very professional

Paul the salesman was great. Always quick to answer any questions etc..

Fast

Robert from partridge bmw was really good, the paperwork side of things was very easy To get done as it's online and efficient

Excellent service from the staff at Partridge BMW, Chandlers Ford, we are both completely satisfied!!

Unable to find any faults - the whole process was made as smooth & simple as possible for us.

The car is lovely, the sales process was easy and worry free despite being remote

1st class communication and service all the way from the initial enquiry right through the collecting the car. Faultless at every step of the buying process, one very happy BMW customer.

Again great service

Graham kept me updated throughout, and I also received regular messages from BMW as each milestone in the delivery process was reached.

Easy process with good communication throughout.

Very satisfied- professional & personable staff who demonstrated enthusiasm for the product.

I dealt with Paul Samways who was very friendly and approachable, good communication via email as always kept me up to date with the process, great customer service

Very satisfied

Was seen when I wanted to be. Friendly and efficient service. Got a decent deal, paperwork very straightforward. Pick up of new car easy.

Everything was done at the time when they said it would be done.

Vehicle was delivered to my house as promised with punctual and friendly service.

Many thanks to Kevin Diaper and the team at Partridge Southampton. Excellent sales experience yet again and felt looked after every step of the way. Brilliant to do business with and completely satisfied with the process.

I'd like to say big thanks to Graham Evans, he was really friendly and helpful

3d car purchased from this dealership because of excellent staff and service

From start to finish James Harris was excellent. Sourced me the car I was looking for and although the delivery took an extra few weeks he was updating me throughout. I would recommend using partridge and James harris for purchasing a car to anyone.

No issues at all.

Purchase and delivery organised by Kevin Diaper who arranged the timing precisely to match our needs. He ensured that the sale went smoothly and any loose ends were dealt with.

Rob was able to give real time updates, car was delivered when he said

All members of staff who dealt with my purchase were very professional, courteous and knowledgeable. Brilliant all round customer service. All the questions asked after the test drive and during the buying process were fully answered.