Not problems and very quick and easy. Kept be updated too.
Much better attention to the customer than competing BMW dealerships.
The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?
I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.
Very professional and fairly good value
All good, apart from a £1 coin that was in the cup holder being missing when I picked up the car.
Staff always very friendly and helpful and showroom very comfortable
Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available
Solved problem confidently.
Friendly, well informed staff.
Not a good experience on recent visit . Minor fixes on my car werent fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.
All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.
The staff are friendly and professional and make me feel welcome.
As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.
Because I had no reason to complain about anything.
Bmw assist dealt with my problem not partridge who was not interested
Very good communication and service from Partridge especially from Jenny Marino who was dealing with the service of the vehicle
See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience
Car had an issue that has now been resolved by the dealership
Generally the experience was good, nothing exceptional, but good. I wasnt, however, impressed with the complimentary wash/vacuum - my car is now covered in spiralling, grit marks and scratches - whoever washes the cars needs some serious education
Service excellent....just seemed very expensive for an oil change
Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service
Car was ready on time and this small service was done as promised
Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.
Service and mot fine, customer interaction below usual standard,
They just seam to do things right
Vehicle always performed well after serviceWhen there was a problem the service team immediatly phoned me.
As I have set out in the preceding question I am completely satisfied with allaspects of their attention.
You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.
Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.
Job done in time and the engineers have done a good job what can I say I am very happy with the service and I do trust the work they do on the car
A 45min brake fluid change took 3 hours. After 2 hours we had to request an update, we were reassured the car would be ready in 15mins. It took another hour. Various excuses that they were under staffed and were struggling with the specific system.
Would have been 1* but the receptionist seemed to be trying her best despite incompetence of others and poor processes. Once I explained to the man that was booking me in what had happened he also did his best to expedite things.
Failed to call me back after I telephoned with a query. This lead to me driving to Partridge to seek an answer to my question. Subsequently I had another query. I was told I would be called. Again no call-back, I had to ring. Obviously too busy.
Appalling customer service- I would actively discourage people from using this garage. I have had a really poor experience. Staff not passing on messages, nobody phoning back, unacceptable wait for appointment, and my car still isnt fixed 7 weeks on
I was kept informed at every stage of the car's service especially to be told my car had been washed and hoovered.
Always kept hanging around, everything takes a long time. After my last service car is telling me at start that Visual Inspection is overdue. was it done or not?
Service itself was good and timely, I just don't like the price.
When it comes to sales Partridge are unmatched. Jason Young was extremely helpful and helped me find the right car and migrate me over to it swiftly.
It would be 5 / 5, but parking was a nightmare due to ongoing building works and I wasn't offered a drink while I was waiting, small points, but they make a difference.
I cant answer with just 226 character,s why would you possibly want to restrict the wording for the valauable feed back were trying to give you. Who ever designed this webpage needs a reality check. i give up
Exceptional customer service. Polite and friendly team.
Bruce and Russell dealt with my complaint very promptly and positively but Russell was not able to established who at the garage had left the boot in the state it was in. I replaced the velcro myself and reinstalled the liner.
Smooth, pleasant and efficient service
Too many handovers - it took 20 mins to collect a car.
You were very helpful, flexible and accommodating.
Timing of pick up and level of technical information was poor.
We were not told before delivering the car that there was a recall. Then, later in the day, we were told that the recall couldn't be carried out the same day and that we would have to leave the car overnight without the benefit of a loan car.
I had to wait 1/2 hour when checking in because they couldnt find my records. They said they could squeeze me in but Id have to get a taxi home. Then they found my records and courtesy car assigned. Same problem when I picked up the car
Disappointed with the wait if half an hour despite having made booking 2 weeks ago. Initially my booking could not be located-eventually had to settle for a mini courtesy car which was not clean. Also told to wait another half hr on pickup.
Great service every time I go
The one issue I raised prior to the service was a problem with the radio. This was not fixed and is still an issue. If someone reads and responds to this then I will know that the survey process is not a wast of time. If not then i will not bother
Nice welcome quick service car wash wasnt that great and wasnt offered refreshments
Service itself was fine. Slight delay getting a courtesy car, and no notification that my car was ready for collection.
very polite , courteous and professionalGreat customer service
There was a complete mess about my appt. I spoke about an error message regarding my tyre pressures not being read and the car was supposed to have its EWHC. Nothing done. Complaint to Tom Izett ignored.
Given wrong information regarding the service when initially booked. This means booking another appointment in the very near future.
The agent who dealt with me wasnt familiar with BMWs price promise for tyres. The fitting time was twice his estimate despite reserving a time with the tyre fitter.
Always helpful and professional.
Initially well looked after but communication has been the biggest problem. One day I called main switchboard and my service manager 12 times between them. My service manager was new and had not been told he had a direct line until I told him.
Very efficient and professional
Not pleased that many of the car settings not preserved. Still discovering eg type pressure not in PSI; Speed warning setting lost, Favourite kays all lost.....Surely any BMW service should backup all settings & restore. No warning on booking-in
Although the issue was resolved on the return of the vehicle it has returned - so not properly solved.
Every question I asked was answered with total confidence
I was told how long the service would take and it was completed within a few minutes of the quoted time with all the information of the service given to me on completion
I had reported a fault when I booked my car in for service and when I picked it up they couldnt find the fault but wanted to charge for diagnostics! The fault is still there and will need fixing however I will not be returning to Partridges as below
All work carried out within the stated timescale
The receptionist was vary helpful and went out of her way to solve the scheduling problem and got my car in for repair. With out much help from the service team
I have rated the service experience as a 5.My experience of one of your neighbouring businesses leaves little to be desired when I was accused of parking in their car park, which I didnt, then basically verbally abused by their receptionist
It's a very minor point, but I was offered for my car to be cleaned while it was in for service, which I accepted but it was dirtier than it was when I left it. I suspect that it was because of the building work being carried out.
Difficult to access a curtesy car which delays service.Always promise to wash car and then do not.Prior visit saw me invoices for incorrect amount.
The lady who served me was quite rude, she was sighing at me, like she didnt have enough time for me.
The only thing was the car given to me when mine was in for a service was not clean inside and very dusty
Everything done well and with a friendly team
Service finished quicker than expected. Loan car was good.
You walk into your sales/service showroom and immediately you are greeted in a very friendly manner.
The attention given is very personalised and you are always informed of work undertaken etc.
Booked in for a waiting service - customer administrator not available when I arrived (the same as my last visit) & was not there to hand my car back once the service was complete - which caused delays in booking my car in & receiving my car back.
It took three hours to have a new tyre fitted. No one was able to tell me what was going on throughout.There were far too many people on the floor but no one prepared nor capable of taking control/command.
Booked and confirmed a countesty car 2 months ago, but been told there was no available on the date I arrived at the garage.
Great Service from Kevin Diaper as always. Just picked up my 3rd car from this dealership. Kevin is credit to the company, nothing is to much trouble. I would recommend Kev to anyone who's looking for advise and BMW product knowledge
Helpful to a point - however, the lack of courtesy car availability was an issue. Also on the day the car was in the garage Partridge BMW was having major building works done and this caused significant inconvenience dropping off/collecting vehicles
Friendly and helpful staff and nice waiting area.
Once again disappointing experience.Two weeks to look at why engine trouble alert on display and replacing switch for Hand break.Poor communication. Nobody contacts you to update unless you contact them. After two weeks they forgot to look at switch.
My 90 minute wait turned into three hours not due to an issue with the car but due to the dealership forgetting about me.
The young man on the desk was helpful and polite and my comments are not related to his service at all. However, I have become increasingly annoyed at having to pay for time spent fault finding and then for you to have no idea what the fault is...!
Reent experence has been very disappointing for both cars.Last pre warranty and MOT Ok. Need to restore confidence
Having been told when the car was going to be ready for collection I travelled to the dealership to find the repair had been delayed. I did not receive any prior notification. I had to call the dealership on two further occasions.
as above - for my next car, it wont be a BMW
Good service , good interface on the day and specialist explained the issues politely and expertly .
As per previous answers, calling through to the branch also took to long. Appreciate Work was going on, but also had to wait on courtesy car as original one was blocked in.
Sevice is good. However, they sometimes missed appointments.
No issues. Quick and efficient
The actual service was straight forward, the car wasnt ready when I was told it would be causing my wife to have to make two trips to collect the car, the key return process is cumbersome
Time slot servicing wasn't available so lost the car for a full day. But a fair MOT and no unexpected bills, which is good.
Partridge are having construction work done and the place was utter chaos. It took close on an hour to be able to hand over my keys and talk to a service person. Even finding somewhere to park was very difficult.
I dropped the car off at 8am and said the I need the car back at 5pm. Seeing as it was a routine service I had to chase the service dept. And when I arrived at 5pm it wasn't ready which left me leaving in traffic which I wanted to avoid
Friendly staff, well informed. Efficient and on time.
Because of the above. Makes me want to sell my car so I don't have to deal with BMW anymore
End of guarantee check - After you doing the software update. I lost all of my personal settings and it was back to the factory settings. That could have been avoided!! I found that the tyres they were not inflated to the BMW recommended pressure.
See previous answer. No communication throughout the day just a text that my car was ready but the text system did not allow a response and I had no response to my previous messages left with reception for customer contact person.
I am referring to my recent service experience when the car was recalled to replace the crankshaft sensor. The service was appalling and left me very frustrated as a long standing BMW customer. The fact that you cannot answer the phone is ridiculous.
The car was taken in to investigate an issue with a tyre. This was mis-diagnosed. Then the car went in for a service and the mis-diagnosis was discovered. We paid for a new tyre. Then that tyre shredded on the A34, putting us in mortal danger.
The service staff in Partridge are great, very friendly & helpful. However, they are very busy and often a bit difficult to get hold of on the phone. Would still like an explanation of why I am getting these EGR problems at relatively low miles.
All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.
I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.
Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.
The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.
Very helpful and personal service
Because from strat to finish BMW patridge have made this experience smooth, exciting plus also if feels like it's my first car all over again.it always has not been like this, most salesman/ women are always trying to rush you.
I must thank Lisa Doughty for a highly professional and friendly customer experience, she made the car buying process a complete joy, listening to my requirements and allowing me to make my own choices. She is a true asset to the team and company.
Rob Palmer, sales person, dealing with my purchase was informative and promptly responded to any queries I had and he made the whole experience an enjoyable process
The whole experience was completed with the minimum of fuss including the handover which was amazingly undertaken within 40 minutes of our arrival allowing us to drive home with total peace of mind
Good tour of the vehicle, explanation of features etc. Just missed the finishing touches weve had at Mercedes or Audi where car is uncovered in special garage.
It was a quick and efficient delivery.
The car was ready, clean and sitting right out the front of the showroom ready for collection. Jason then talked me through all of the key functions of the car before I left.
Smooth professional service from start to Finnish
I did have a couple of hiccups with the new vehicle during the purchasing and shortly after delivery was taken. These were all satisfied with great communication throughout.
Could not fault the service I was given in any way. Everything that I was promised was delivered. Pleasure to deal with.
Partridge of Hampshire
Chandlers Ford
