Join us on 6-9 November for the BMW Ultimate Weekend. Offers on all-electric, hybrid and petrol models. Learn more.

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Check your BMW order status in seconds.

The BMW AI Assistant can now tell you where your new car has got to. Enter your order number and it gives you the current stage, plus an estimated delivery date.

Open the BMW AI Assistant
Contact us
Mon 17 August 2026
    1. Find your order number - It is 7 digits, for example 6204662. You will find it on your order paperwork. If you cannot find it, ask us and we will send it over.
    2. Open the AI Assistant - It sits on bmw.co.uk with BMW customer support. Ask about your order and enter the number when prompted.
    3. Get Your Status - You get the current stage of your order and an estimated delivery date, without waiting for anyone to come back to you.

We still handle the important bit.

The Assistant is there for a quick self serve update between conversations. Your handover is arranged with us, and we will confirm the final details with you directly.

  • Handover date and time. Always confirmed by your sales executive, never by the Assistant.
  • Anything the Assistant cannot answer. Finance, part exchange, accessories, changes to your order.
  • No order found. If your number is not recognised, your car may already have been delivered, or the number may need checking. Contact the Partridge BMW team and we will sort it.

 

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FIND Partridge BMW

Address

  • 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:09:00 - 17:00
  • Sun:11:00 - 16:00

Phone

  • 02380 689800
Map
Areas served

Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey

View map

Address

  • 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU

Opening Hours

  • Mon–Fri:07:45 - 18:00
  • Sat:Closed
  • Sun:Closed

Phone

  • 02380 689800
Map
Areas served

Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey

View map

Address

  • 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU

Opening Hours

  • Mon–Fri:07:45 - 18:00
  • Sat:Closed
  • Sun:Closed

Phone

  • 08003285599
Map
Areas served

Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey

View map

Address

  • Unit F1, Bar End Road, Winchester, SO23 9NP

Opening Hours

  • Mon–Fri:08:00 - 17:30
  • Sat:Closed
  • Sun:Closed

Phone

  • 02380 689800
Map
Areas served

Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey

View map

Address

  • 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:Closed
  • Sun:Closed

Phone

  • 02380 689800
Map
Areas served

Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey

View map