News

Your rights after a non-fault accident

If another driver was responsible, you may be entitled to recover the cost of repairs and suitable replacement transport while your car is off the road. You are also free to choose who carries out the work. Your insurer may recommend its own network, but the decision is yours.

Why choose Partridge

Repaired to manufacturer standards. Your BMW is repaired by BMW trained technicians at our Approved Bodyshop, following the manufacturer’s repair methods.

Genuine parts only. We fit genuine BMW parts, protecting the safety, finish and value of your car.

Technology, correctly restored. Driver assistance sensors and cameras are recalibrated to factory specification after repair.

Your excess protected. Where costs are recovered from the at-fault party’s insurer, you should not need to pay your excess.

One point of contact. We liaise with the insurers on your behalf and keep you informed throughout.

A replacement that suits you. A standard courtesy car is rarely a like-for-like replacement. Where your claim allows, we arrange a comparable vehicle, so a BMW driver remains in a car of similar standard while repairs are completed. 

What happens next

1. Share your details and photographs of the damage.

2. We confirm the claim and arrange your replacement vehicle.

3. Your car is assessed and repaired using genuine parts.

4. We return your car, with the claim managed to completion.

Request a non-fault assessment

To help us assess the damage quickly, please include photographs of the whole car (including undamaged areas), the registration, the current mileage and the 17 digit VIN, found at the base of the windscreen.

Frequently asked questions

Can I choose where my car is repaired?
Yes. Your insurer cannot require you to use its own network. Choosing Partridge means your car is repaired with genuine parts to manufacturer standards.

Will I pay anything?
In a non-fault claim, costs are recovered from the other party’s insurer. 

Should I contact my insurer first?
Speak to us first. We will advise on the next steps and [notify your insurer on your behalf where required].

Next steps: Speak to our team - 01962 857777