Dealership Concierge
Are you ready for your next career move? Why not make it with a world leading brand with a passionate team around you.
Partridge of Hampshire are looking for a self-motivated people-person to join our team in Chandlers Ford.
Who are we?<br /><br />Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. Toby Partridge, our ‘hands on’ Managing Director is leading the way and we are fast becoming the name for BMW and MINI across the region. Toby has spent 25 years working with BMW and is passionate about the brand and building a team around him who feel the same.
What is the role?
The environment is busy and fast paced and we require candidates to be professional, smart and well-presented.
The Concierge team are our brand ambassadors, therefore a passion for cars, working with people, customer satisfaction and exceptional service is vital, as well as being proactive, calm and professional.<br /><br />Role responsibilities – including but not limited to:
Meeting and greeting customers in the showroom, building rapport, listening to and understanding their needs
Maintain tidiness of reception areas at all times
Manage visitor’s book and issue badges for all visitors
Administrative duties as required
Who you need to be?
Someone with excellent communication skills, to communicate credibly with our customers, colleagues and senior management
Enjoy working in a fast-paced environment, recognising the individual responsibility of contributing to the performance and success of the team
Ability to keep up to date with complex information, good analytical and problem-solving skills
Good with administration, diary management and organisation
Able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
Have a passion for customer service, be professional and well-presented with a process orientated approach
Your experience
You will have customer service experience
A minimum of 5 GSCEs grade C and above, including Maths and English
Excellent IT and administration skills
We have a passion for the Brand, for people, processes and customer satisfaction<br />
If you think you have got what it takes to join our busy and rapidly growing Concierge Team then we look forward to receiving your CV and covering letter. Recruitment@partridgebmw.co.uk
