Why Partridge of Hampshire?

This isn’t just a job – it’s a chance to be part of a family-owned business that’s redefining the automotive experience across Hampshire. Led by Toby Partridge, whose three decades of experience with the BMW Group have established us as a regional powerhouse, our team consists of individual personalities who have passion for what they do.

Recognised as Corporate Retailer of The Year for 2024, the business has exciting plans to grow and create new opportunities for those who want to grow with us. We believe in giving back to our local community and are committed to supporting some important local causes.

What We Offer

• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

• Growth-Oriented Culture: We value ambition and support your career development at every step.

• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

• Celebrate success: We recognise our successes internally with tailored staff experiences.

What is the role?

Here at Partridge of Hampshire we have one of the largest Service Departments in the region. The role of Parts Advisor is imperative to assist in the smooth running of our Service Department, to help us constantly deliver a 5-star experience to all our BMW and MINI customers.

As a Parts Advisor, you will have excellent communication and organisational skills, in order to deal with customers both internally and externally, face to face or over the phone, also ensuring that walk-ins and telephone customers are dealt with promptly.

You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.

Responsibilities include, but are not limited to:

• Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering

• Locating unavailable items from other suppliers and arranging for delivery or pass order to stock control for orders to be raised

• Maximising sales opportunities through upselling and campaigns

• Responsibility for key account customers; developing sales and opportunities to increase spend

• Processing customer orders for despatch as required, ensuring all orders taken are fully completed, that they match the customer order and any shortages are highlighted, invoicing and despatching as scheduled and the customer is kept fully informed of progress or of any problems

• Delivering levels of customer service in line with company standards

• Dealing with all customer complaints both speedily and effectively

Your experience

• You will have previous experience working within the motor trade industry

• A minimum of 5 GSCEs grade C and above, including Maths and English

• 3 years, minimum, customer service experience

• You will have excellent IT and administration skills

• Experience with Kerridge / Drive an advantage

• A full, clean Driving Licence is essential

Benefits

• 22 days’ annual holiday plus bank holidays

• Excellent training and career development opportunities

• Employee discount scheme

• Corporate gym rate

• Pension scheme

• Staff parking

• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Next steps

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now! Please forward to receiving your CV and cover letter to Recruitment@partridgebmw.co.uk