What is the role?

• Responsible for ensuring that all sold used vehicles are prepared within the time frames agreed with our customers to Approved Used Car standard

• Manage the completion of all New Vehicle preparation to the requested criteria before handover date

• Ensure that all prepared cars are delivered to site having completed Quality control checks and handed over to the Sales team.

• Manage the progress of every sold vehicle through its preparation if not already complete at point of sale

Responsibilities:

• Monitor the preparation of Sold New and Used vehicles daily

• Work with all departments to ensure all sold cars are ready for the required handover date/time in a timely manor

• Discuss/agree any late preparation costs for vehicles with the Sales Team prior to additional works commencing

• Be available to hand the completed car t the Sales Team in time for the customer handover

• Assist with vehicle movements between business premises and our off-site compound, ensure all vehicles are delivered by the expected time

• Assist with vehicle movements between business premises and our off-site compound, ensure all vehicle are fuelled to the agreed level

• Ensure all completed used cars are delivered to site having completed Quality Control checks and signed off by the Sales Team

• Ensure Valeting standards are to company expectations

• Ensure preparation is completed to an AUC standard, with no warning lights and bodywork issues rectified

• Ensure every vehicle has the correct documentation and GDPR processes followed

• Understanding and application of BMW brand values, knowledge of the company heritage and its products and basic customer service skills

• Provide customer service in line with the brand values, Customer Promise and Employee Commitment

• To ensure highest standard of courtesy and integrity when interacting with customers and members of the public to create outstanding customer confidence in the service offered by Partridge of Hampshire by ensuring a professional performance and exceptional commitment to customer care

• To be polite and courteous to all customers and staff and to uphold the Partridge values at all times and enhance the name of Partridge where possible

• Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals

Who you need to be?

• To succeed in this role, you will be highly passionate about our brand, our standards and our vision.

• Keep updated with product knowledge of BMW/BMW i/MINI brands and their competition, market conditions, competitor’s activities

• Be able to organise your day and diary to meet sold car deadlines

• The highest standards in personal appearance and hygiene as laid out in the Grooming Standards

• Capable of conversing with others pleasantly, clearly and effectively

• Knowledge of vehicle preparation processes

• Be able to drive a variety of vehicles in a calm, safe and reassuring manner. Be able to demonstrate a history of driving free from excessive infringements and offences

• Maintain an up to date knowledge of customer legislation, regulations and trade practices as well as vehicle legislation as it affects the industry

• Ability to work with computer systems and a working knowledge of Excel

Hours

This is an onsite role, Monday – Friday from 08:00 – 17:30 (42.5 hours per week).

What We Offer:

• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

• Growth-Oriented Culture: We value ambition and support your career development at every step.

• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

• Celebrate success: We recognise our successes internally with tailored staff experiences.

Benefits

• 22 days’ annual holiday plus bank holidays

• Excellent training and career development opportunities

• Employee discount scheme

• Corporate gym rate

• Pension scheme

• Staff parking

• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Next steps

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now! Please forward to receiving your CV and cover letter to Recruitment@partridgebmw.co.uk