What is the role?

Partridge of Hampshire are looking for a Warranty/Retail Costing Clerk / VHC Administrator to work alongside our team based in Chandler’s Ford.

The successful candidate will be required to ensure high customer satisfaction and levels of service in respect of warranty work performed. Be able to explain warranty conditions and procedures to customers, to avoid misunderstanding and conflict. Make certain that correct charges are made as appropriate on goodwill claims, record, check and process all claim information in line with manufacturer conditions.

Role responsibilities – including but not limited to:

• Ensuring efficient processing of warranty claims and filing

• Maintaining high standards at warranty audit, working towards an A grade

• Helping ensure warranty repairs are carried out to the highest standards of quality

• Controlling the warranty system in order to avoid the risk of loss to the company

• Ensure all invoicing is correct

• VHC completion and customer upsell

Who you need to be?

To succeed in this role, you will be highly passionate about our brand, our standards and our vision.

• You must have confident and professional communication skills

• Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department

• You will have a passion for customer service, a process orientated approach and be well-presented

• A full UK Driving Licence

• We will also expect you to be a team player who is willing to go the extra mile to keep our customers happy.

Your experience:

• Computer literacy to be able to use dealership systems and warranty systems

• Up to date knowledge with current Warranty Manual processes

• Ability to assess and report on warranty repairs

• Numerate and articulate to the clerical level required

• Ability to maintain personal technical knowledge and skills and up to date knowledge of warranty procedures

• Technical qualifications

• Appreciation of the product range and how motor vehicles function

• Knowledge of latest product updates and the ability to communicate information clearly to customer

• Clear understanding of all BMW and MINI warranty products and goodwill policies

What We Offer:

• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

• Growth-Oriented Culture: We value ambition and support your career development at every step.

• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

• Celebrate success: We recognise our successes internally with tailored staff experiences.

Benefits:

• 22 days’ annual holiday plus bank holidays

• Excellent training and career development opportunities

• Employee discount scheme

• Corporate gym rate

• Pension scheme

• Staff parking

• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Hours:

• Monday – Friday from 08:00 – 18:00 (47.5 hours per week).

Next steps:

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now! Please forward to receiving your CV and cover letter to Recruitment@partridgebmw.co.uk